Ticket/Support System?

Looking for a Coldfusion Support/Ticket system, Does anybody
know of one?
Regards
Craig

Most likely an IT ticket system, where people create tickets
when a problem arises, and the IT tech/dept receives the ticket and
reacts appropriately.
I do not know of a pre-made system like this, however it
would take little programming to set this up. Build it into a web
app for easy company distribution. Then create a form that inputs
the user's name, department, and problem. If able, use CFMAIL to
notify your tech team when a ticket has been filed. Else, you will
have to keep a meta refresh page querying from a ticket database to
show new tickets in realtime.
We do this at my agency and CFMAIL has been very useful. We
get a somewhat large volume of support calls from unplugged cables,
printer toner changes, to broken apps. The ticket system allows us
to better manage the immediate problems from the ones that can
wait. We still take urgent support by phone because sometimes,
email just isn't fast enough! :)

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Ticket support system raising better customer support for ecommerce

Customers will want to know more about your business and purchase your product. Most Internet marketers and business owners believe that having a ticket system helps in managing customers and support.
By raising support ticket system,customer service team can locate the status of customer queries each time, immediately whenever they want. It is a logical and organized approach towards problem management and troubleshooting. It is ability to view & support tickets, support multiple language,synchor emails and tickets, updation and tracking of tickets, customized click sidebar, a variety of inquiry forms to choose from, FAQ knowledge base, and intelligent reports. Besides,support ticket software are usually equipped to manage groups of operators working on a huge volume of customer requests.
The fact of the matter is that this system can save a lot of time and money of your company. If the customer faces any problem, you have to be equally adept in handling such situations. Here recommend iKode Helpdesk for 30 Days Free Trial!

Most likely an IT ticket system, where people create tickets
when a problem arises, and the IT tech/dept receives the ticket and
reacts appropriately.
I do not know of a pre-made system like this, however it
would take little programming to set this up. Build it into a web
app for easy company distribution. Then create a form that inputs
the user's name, department, and problem. If able, use CFMAIL to
notify your tech team when a ticket has been filed. Else, you will
have to keep a meta refresh page querying from a ticket database to
show new tickets in realtime.
We do this at my agency and CFMAIL has been very useful. We
get a somewhat large volume of support calls from unplugged cables,
printer toner changes, to broken apps. The ticket system allows us
to better manage the immediate problems from the ones that can
wait. We still take urgent support by phone because sometimes,
email just isn't fast enough! :)

In Oracle 10g global support system,I set parameter of NLS_DATE_FORMAT.(98)

In Oracle 10g global support system,I have set parameter of NLS_DATE_FORMAT.I am wondering about that whether it could affect the default value of NLS_TIMESTAMP_FORMAT?
Message was edited by:
frank.qian

test@ORCL> select sysdate from dual;
SYSDATE
24-NOV-06
Elapsed: 00:00:00.00
test@ORCL> DECLARE
2     checkout TIMESTAMP(3);
3 BEGIN
4     checkout := '22-JUN-2004 07:48:53.275';
5     DBMS_OUTPUT.PUT_LINE( TO_CHAR(checkout));
6 END;
7 /
22-JUN-04 07.48.53.275 AM
PL/SQL procedure successfully completed.
Elapsed: 00:00:00.00
test@ORCL> alter session set nls_date_format="MM/DD/YYYY";
Session altered.
Elapsed: 00:00:00.00
test@ORCL> select sysdate from dual;
SYSDATE
11/24/2006
Elapsed: 00:00:00.00
test@ORCL> DECLARE
2     checkout TIMESTAMP(3);
3 BEGIN
4     checkout := '22-JUN-2004 07:48:53.275';
5     DBMS_OUTPUT.PUT_LINE( TO_CHAR(checkout));
6 END;
7 /
22-JUN-04 07.48.53.275 AM
PL/SQL procedure successfully completed.
test@ORCL> alter session set NLS_TIMESTAMP_FORMAT = 'DD/MM/YYYY HH:MI:SS.FF';
Session altered.
Elapsed: 00:00:00.00
test@ORCL> DECLARE
2     checkout TIMESTAMP(3);
3 BEGIN
4     checkout := '22-JUN-2004 07:48:53.275';
5     DBMS_OUTPUT.PUT_LINE( TO_CHAR(checkout));
6 END;
7 /
22/06/2004 07:48:53.275
PL/SQL procedure successfully completed.
Elapsed: 00:00:00.00
test@ORCL>
test@ORCL>

Ticket Support software recommendations?

Can anyone recommend a Customer facing Ticket Managment
system for a small website design & maintenance company. We
are currently processing about 70 emails per week from our clients,
requesting work on their websites. This is no longer manageable and
need web based software to help them and us track these.
We generally do our programming in ColdFusion, but would be
interest in any system?
many thanks,
Stephen

https://www.smartertools.com/Products/SmarterTicket/Overview.aspx
The free version is for one agent.
http://www.smartertools.com/Products/SmarterTicket/Free.aspx
Ken Ford
Adobe Community Expert - Dreamweaver
Fordwebs, LLC
http://www.fordwebs.com
"sbsmithfl" <[email protected]> wrote in
message
news:foce8n$css$[email protected]..
> Can anyone recommend a Customer facing Ticket Managment
system for a small
> website design & maintenance company. We are
currently processing
> about 70
> emails per week from our clients, requesting work on
their websites. This
> is no
> longer manageable and need web based software to help
them and us track
> these.
> We generally do our programming in ColdFusion, but would
be interest in
> any
> system? many thanks, Stephen
>

SAP MII Component Hierarchy : Customer Support System

The SAP MII component hierachy in the SAP Customer Support System has been changed. MII components will be listed under MFG (SAP Manufacturing) on November 22, 2008, instead of the previous XAP-MII component.
As of this date, all NEW messages can only be recorded under the new component identifiers.
The new component hierarchy is as follows:
MFG
- MFG-MII   (SAP Manufacturing Integration and Intelligence)
- MFG-MII-CON (MII Content)
- MFG-MII-CORE (MII Core Development)
      MFG-MII-CORE-BSC (Business Suite Connectivity)
      MFG-MII-CORE-DTE (MII Design Time Environment)
      MFG-MII-CORE-RTE (MII Runtime Environment)
- MFG-MII-SFC (Shop Floor Connectivity)
      MFG-MII-SFC-PCO (MII Manufacturing Data Services
      MFG-MII-SFC-UDS   (Universal Data Services)
Edited by: Diana Hoppe on Dec 16, 2008 11:01 AM

The SAP MII component hierachy in the SAP Customer Support System has been changed. MII components will be listed under MFG (SAP Manufacturing) on November 22, 2008, instead of the previous XAP-MII component.
As of this date, all NEW messages can only be recorded under the new component identifiers.
The new component hierarchy is as follows:
MFG
- MFG-MII   (SAP Manufacturing Integration and Intelligence)
- MFG-MII-CON (MII Content)
- MFG-MII-CORE (MII Core Development)
      MFG-MII-CORE-BSC (Business Suite Connectivity)
      MFG-MII-CORE-DTE (MII Design Time Environment)
      MFG-MII-CORE-RTE (MII Runtime Environment)
- MFG-MII-SFC (Shop Floor Connectivity)
      MFG-MII-SFC-PCO (MII Manufacturing Data Services
      MFG-MII-SFC-UDS   (Universal Data Services)
Edited by: Diana Hoppe on Dec 16, 2008 11:01 AM

Boot Error: Intel (r) AT Supported system lock due to: platform attack detected: user password

I have HP ENVY Model 4-1110ET.showing Intel (r) AT Supported system lock due to: platform attack detected. Time left...... Please select one of the following for platform recoery: 1 - User Password 2 - Server Token Password. I forgot my password please help me I am unable to boot my Laptop.

Hi there
Welcome to the HP Support Forums! It is a great place to find the help you need, both from other users, HP experts and other support personnel. I understand that your system is locked due to the anti-theft protection. Please see the following to get the help you need. Telephone Support for the Intel® Anti-Theft Service Provided by McAfee

Why are the Creative Cloud system and the Adobe Support system so expensive and so gawdawful lousy?

Why are the Creative Cloud system and the Adobe Support system so expensive and so gawdawful lousy?

Free market at work in a gullible or irrational population.

Ticket Booking System

HI friends
Please help me out
I want to know how to handle ACID of database for a database of ticketing system
e.g.
Let c ticket booking system of a theater where at a time many users can book a ticket(s) in this case for every given point of time table will be in exclusive lock bcoz of insert statement and this may cause dead lock senario how to avoid this How to mannage
trasaction in such systems. Same is the case with railway reservation system
Shridhar J Joshi
Thanks alot

Generally in ticket booking system, users are presented with choices which are available. If someone has got a selection, it should not be shown to next user. Here are few samples which you can use for reference
http://techbrij.com/online-ticket-booking-system-asp-net-sql-server
http://www.sourcecodeonline.com/details/ticket_booking_system.html
Balmukund Lakhani
Please mark solved if I've answered your question, vote for it as helpful to help other users find a solution quicker
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DB Connect supported system

Hi
We have following system landscape:
1. BW system running on Windows NT and MSSQL.
2. External system runs on Sun Solaris (Unix) and Oracle.
I want to pull data using DB Connect.
I found from help"
"A basic rule for DB Connect is that those only BW application servers can be supported with operating system versions, for which an SAP Database Shared Library (DBSL) has been released for the BW database and source database."
Note: 518241 speaks about only installation of Oracle client on BW server.
Not sure if DB Connect will work in my case coz I have heard that Unix is not supported..(not sure abt it)
Can you please help me with it. Do you have an idea if I can use DB Connect for this landscape or way I can i find that out.
Thanks in advance,
CD

Hi,
if you install the ORA client on BW the application server(s) as well as the SAP DBSL for WinNT/MSSQL, this should definitively work....
first install the Oracle Client, setup the TNSNAMES and everything working; I mean, at the end you should be able to fetch Oracle data from your BW application server using SQL+ for instance.
then install the SAP DBSL on your appl server.
Finally setup your DBConnect source system with a correct Oracle schema (user)....
let us know how it goes...
hope this helps...
Olivier.

Does Intune support systems runing the enterprise technical preview?

If we load some test systems up with Windows 10 Enterprise tech preview, can we connect the machines to our Intune tenancy?
In other words, does Intune support managing, endpoint protection, and updates for Windows 10 Enterprise tech preview?
It would be great to be able to keep everything the same.
-thanks
-e
-- me --

Hi Chief Scientist,
Intune will provide the leading mobile-first, cloud-first management capabilities for Windows 10, let's see this:
Windows 10 enterprise management with System Center Configuration Manager and Intune
http://blogs.technet.com/b/configmgrteam/archive/2014/09/30/windows-10-enterprise-management-with-sc-configmgr-and-intune.aspx?WT.mc_id=Blog_Intune_Announce_PCIT
Alex Zhao
TechNet Community Support

How to save tickets (support message) in trex in SOLUTION MANAGER

Hi gurus,
we are having SOLMAN 4.0 server and recently we have installed trex in SOLMAN server it self.. now my question is : is it possible to save tickets in trex..if possible can any body suggest me how to save it and how to work with that and if any documents related to that ...
Regards,
Babu.

Dear kishore,
what is ur exact requirement
Trex is a just a search tool & it is not for creating message.
you can post messages in solman frm crmd_order or help->create support message etc
Incident workcenter for service desk web based
Please clarify.
Regards
Prakhar

BB Poor service support system

I bought Blackberry curve 8520 from Jareer store, Alkhobar, Saudi Arabia. I
unable to setup my personal email id in the phone because there is no option to set
up my email id. As per the catalogue there must be two options. One option
is for Blackberry server and another is for our own personal email id. The second option is not available in my phone. I tried to solve by myself by getting the support from Blasckberry technical support. Sent email, but NO RESPONSE. There is no system to send my complaints. All ready made answers which is not covering my question.
I went to Jareer bookstore to enquire. They said we have to enter in the black=
berry bundle with any service provider like STC or Mobily. Then only we can
get this options. To enter in to their package we have to pay SR 99 per
month. This is not advertised or informed or mentioned anywhere when we puchase the device. This is not fair. I feel like I am cheated. Also I can not get any other alternative email service or settings for Jawalnet from STC because Blackberry is not even listed in STC recoganized device list.
Now to get email and other internet service either I should enter into the blackberry bundle which will cost SR 99 /month which is very expensive for me or else I should buy another mobile. For other company mobiles no need of any fixed package requirements. We can get the Internet service from the carrier on per usage chargable basis.
So, I am totally DISAPPOINTED of purchasing a Blackberry phone. No support, No service backup. No transperancy. This is my experience.
Is there any solution ???

Greetings, and welcome to the BlackBerry.com Support Forums.
It appears to me that you received perfectly correct techinical support, advising you to ge the BlackBerry Data plan on your mobile provider account.
The fact that you don't like that answer, does not mean that is poor or not helpful.
The need for a BlackBerry Data Plan on your device is mentioned quite frequently, at least on this website and carrier websites that I see. Perhpas you did not do your research thoroughly enough.
Anyway, now you know your answer. Good luck.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
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When will updatemanager support system with zones

Anyone aware when SUN updatemanager will support patching sol 10 systems with multiple zones ?

Its my understanding that the first official release should support zones as well.
Note that it seems that you can use the update manager together with the regular tools, they only suggest that you shouldn't use them at the same time. In other words; in theory you should be able to use your current tools for supporting the zones, and the update manager to do the rest.
Personally I wouldn't take the risk and wait for the official release.

Have not been able to acsess App Store since downloading IOS 7! Even IOS apps! Beefing told by tech support system is overloaded! Try later. Have tried for three days! Big bummer that This is Apple's response,

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I'm having the same problem. Just downloaded ios7, downloaded a new app 30 mins later and AppStore been frozen now for about an hour.

Online Ticket Purchasing System

The system i have written allows me to sell tickets online. If the maximum tickets for sale is 50, how do make sure that no more than 50 people are not allowed to purchase.
For example: If i have 1 ticket left for sale and there are 10 buyers how are the other 9 stopped from buying?
Should i set a database flag of some sort?
Your help is most appreciated.

Are you keeping a record of each sold ticket? If so, do a "select count(*) from purchasedTickets". If it's equal to the number of tickets you have, you're sold out (have a beer and celebrate!).

Ticket/Support System?

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