BB Poor service support system

I bought Blackberry curve 8520 from Jareer store, Alkhobar, Saudi Arabia. I
unable to setup my personal email id in the phone because there is no option to set
up my email id. As per the catalogue there must be two options. One option
is for Blackberry server and another is for our own personal email id. The second option is not available in my phone. I tried to solve by myself by getting the support from Blasckberry technical support. Sent email, but NO RESPONSE. There is no system to send my complaints. All ready made answers which is not covering my question.
I went to Jareer bookstore to enquire. They said we have to enter in the black=
berry bundle with any service provider like STC or Mobily. Then only we can
get this options. To enter in to their package we have to pay SR 99 per
month. This is not advertised or informed or mentioned anywhere when we puchase the device. This is not fair. I feel like I am cheated. Also I can not get any other alternative email service or settings for Jawalnet from STC because Blackberry is not even listed in STC recoganized device list.
Now to get email and other internet service either I should enter into the blackberry bundle  which will cost SR 99 /month which is very expensive for me or else I should buy another mobile. For other company mobiles no need of any fixed package requirements. We can get the Internet service from the carrier on per usage chargable basis.
So, I am totally DISAPPOINTED of purchasing a Blackberry phone. No support, No service backup. No transperancy. This is my experience.
Is there any solution ???

Greetings, and welcome to the BlackBerry.com Support Forums.
It appears to me that you received perfectly correct techinical support, advising you to ge the BlackBerry Data plan on your mobile provider account.
The fact that you don't like that answer, does not mean that is poor or not helpful.
The need for a BlackBerry Data Plan on your device is mentioned quite frequently, at least on this website and carrier websites that I see. Perhpas you did not do your research thoroughly enough.
Anyway, now you know your answer. Good luck.
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2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
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Similar Messages

  • Poor Service Support for BB 8830

    Hi,
    I have purchased a Blackberry 8830 (So called World Phone) and had been using it with Airtel Services in Delhi, India. After approx 3 month the blackberry service stopped working. According to Airtel, the service provider there has been a compatibility issue related to 8830, the dual system handset, which has been in the knowledge of RIM and is under resolution (> 2 months now.). There is absolutely no problem with their network.
    So far no solution has been provided by either Airtel or RIM. I have lost count of the number of calls made to the helpline. Every time they are as helpless and clueless as the last time and they promise a call back within 24 hrs, which has never happened.
    When the hardware and the network both have been by RIM, why the service has not been provided?
    Does it mean RIM has supplied some junk handsets in the market which are useless and an absolute waste of money for the customer?
    Doesn't that amount to cheating by RIM? I believe so and would be happy if RIM roves me wrong.
    I have lost all the hopes from them and now consider the money spent on this handset as lost to some pickpocket.
    Sharing this with this forum to save others from getting cheated, as I had been.
    Hope someone is listening. 
    Madhur Mehrotra

    Greetings, and welcome to the BlackBerry.com Support Forums.
    It appears to me that you received perfectly correct techinical support, advising you to ge the BlackBerry Data plan on your mobile provider account.
    The fact that you don't like that answer, does not mean that is poor or not helpful.
    The need for a BlackBerry Data Plan on your device is mentioned quite frequently, at least on this website and carrier websites that I see. Perhpas you did not do your research thoroughly enough.
    Anyway, now you know your answer. Good luck.
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Poor Service Support and Con Job by Nokia at Visak...

    Hi all,
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    I think Nokia is on a Con Job!! I am disappointed with the services and would strongly advice everyone not to buy the Nokia handsets.
    Message Edited by michaels on 12-Oct-2009 02:49 PM

    This is a peer-to-peer troubleshooting forum, unfortunately we are not able to assist you here, you must deal directly with Nokia Care in your country in order that Nokia personnel can help to resolve your specific issue.
    Please note that we have also removed the scanned document from your post as it contains personal information and unique serial numbers which ought not be published on a web forum.
    If this or any post answers your question, please remember to help others by pressing the 'Accept as solution' button.

  • Dear Sir/Madam,  Adobe acrobat claims that there is an update. However the update process is very flaky and unreliable. Very poor service, with useless update prompts.  System report is attached.  Please fix the update, before advertising useless prompts

    Dear Sir/Madam,
    Adobe acrobat claims that there is an update.
    However the update process is very flaky and unreliable.
    Very poor service, with useless update prompts.
    System report is attached.
    Please fix the update, before advertising useless prompts for updates, for paid versions.
    Thanks

    Nothing is attached.
    You should also be aware that there are a number of scams and malwares claiming fake updates.
    Please post your report and tell us exactly what product and exact version you have.
    And be aware you aren't talking to Adobe.

  • Bad quality + poor service=Bad business

    I've just had a very poor tech support experience tonight on my HP desktop computer. After an HP tech told me a couple of days ago that I had to do a complete system recovery because my USB ports weren't working, and he guided me through the process, I've found a new problem. My aero peek taskbar preview wasn't working correctly.
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    The 2nd tech, Jo-Anne, didn't understand my problem at first, so I had her point to taskbar icons of open programs on her PC, where she saw window previews, then told her my PC didn't do that. She took remote control of my PC, then went thru a few troubleshooting steps and resolved the issue. She was professional but lacked some knowledge.
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    I like someone else's suggestion on this forum--if I can't get a response from a supervisor in Tech Support, I will call the corporate office and complain.

    Thank you for visiting the HP Support Forums. I'm sorry but this is a peer-to-peer community of HP customers, and not a venue to contact HP directly. Most of the users here are consumers like yourself who are offering solutions because they like to help others, and any HP employees you see are here on their own capacity and not representing the company.
    If you have additional or direct feedback for HP about their products or services, or questions about repair, you can use the link below for contact information.
    http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
    If you have other questions and concerns about using the forum, please feel free to send me a private message.
    OrnahP
    HP Support Forums Moderator
     Clicking the "Kudos Star" to the left is a great way to say thanks!
     When your problem has been solved, accept the solution by clicking "Accept as Solution" to help other members in the future!
    Rules of Participation

  • "Onsite Next Business Day Warranty" - Current Warranty Request/Warranty Issues/Poor Service

    TL;DR at the bottom of the post, detailed information in between.   I have had a T430s for a little less than three years.  I have called the warranty/customer service ~5+ times and every time gotten extremely poor service, whether it be because parts were "backordered" for weeks at a time, or because "Next Business Day" service has been anything but. I have decided to take a different route for my most recent warranty request, I will keep an up to date account of my request via this forum, with the intent of informing as many as possible with the current state of "Onsite Next Business Day Warranty". I called the warranty ~1hr ago and filed a service request.  The outcome of the request was that "I should receive a call in the next day or so, no later than 5:30PM tomorrow" when the employee I spoke with arrives in the office.  I pressed as to who would call, the employee would not answer definitively, but hinted that it would be his manager, because my warranty request apparently contained "so many parts that it required approval".  The parts have not been shipped, and it was abundantly clear that the subject of the call would be whether this warranty request would get approved. 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The laptop will not 'awake' from sleep mode - when the lid is closed, the keyboard/power button will not respond, and all power sources (battery, charger cable) must be removed and the laptop restarted. 4.  When the laptop is booted up, there is a 'CMOS' error message - I have never had a BIOS battery 'go' in this short a time frame. Issues 1,3, and 4 have cropped up in the last week. The warranty employee suggested that I might need to send my laptop in for 'Depot' repair instead of onsite, which in this instance will not work because of the significant delay that may entail.  I have a professional licensing/certification exam this month, and would greatly prefer that my laptop be in tip-top shape for the exam.  The need to have the greatest level of uptime is what caused me to pay for the NBD Onsite Warranty in the first place. My previous (horrible) warranty experiences and requirement for expedient repair have led me to seek a better method for resolving issues, namely airing them in a public forum, which hopefully will elicit a response from someone who can actually get things done in the warranty department. I have 0 hope of receiving next business day repair (or even repair by Friday, as the warranty explictly says calls received after 4:00 PM might take 2 business days).  I am skeptical that the issue will be resolved in the next week or two. Likewise, I have little hope that [some of] the problem(s) will actually get resolved after "repair" has been made, as historically that has not been the case for me with this laptop.  I will be voting with my dollars after this, as I have been uniformly unimpressed with Lenovo customer service/warranty/etc.  The laptop has been very nice when it doesn't have issues (and when I don't forget to grab it in a certain way), however, everything else about Lenovo has been exceedingly frustrating. The TL;DR of this is:1. If you work for Lenovo and can help, or if you don't and can help, please do!!!  I will be extremely grateful for any assistance. 2. DO NOT under any circumstances purchase the Onsite NBD warranty thinking that the warranty will live up to the title.  I have never received NBD Onsite warranty service, despite repeatedly 'giving' the option to Lenovo to provide such service. 3. If you are considering purchasing a Lenovo product, please read some of the stories people have on their dealings with the support side of the business.  I will speak for myself and say that I will almost certainly never buy another Lenovo product again, and will strongly encourage everyone I know to do the same - after recounting my issues with them.  

    Hey burgerbone,
    Sorry to hear about your troubles getting your machine issues resolved. I am not sure of the onsite policy related to your symptoms but I will be happy to look into it for you.
    Do you mind sending me a PM (Private Message) with your machine/case info?
    Thanks!
    Ty

  • BT infinity very poor service - what steps to canc...

    Any one advise How I can cancel, without penalty, due to poor service?
    I had BT Infinity installed end of January 2014 it was fine stable and running at around 65-68mbps until half way through May.
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    I've had and engineer visit once a week now, because thats all India helpdesk can arrange, for over 2 months and each one treats the visit as if it's the first time. All they can do is check my equipment is OK which they all say is fine. If had the line moved to a different card in the street box. I've had 2 replacement Hub 5's.
    Eventually in talking to one of the engineers, some are more clued up than others, I heard about RAIN engineers so I practically had to force India support to instigate this. They say they have put this in process but can't seem to report back to me anything from this. I finally got speed up to 30mbps but the connection is still unstable and as of my last call I have yet another engineer to wait in for on Monday (this will be about the 10th time I've wasted half a day!). I know full well and on site engineer can do absolutely nothing but reset the line speed which with the insatbility will drop again. So I've had enough I've been paying for the top package "unlimited data" at a significant price for a service I haven't had for over 2 months and I just want to cancel becuase of this and get a refund for poor service over that time. Every time I try to raise this with India I just get fobbed off as they really have no idea what they are doing and probably don't have the authority to handle this but BT provides no other obvious way to talk to some who can take this request to cancel seriously! Does anyone know who and where I can call, email or write to to get this usless service cancelled?
    Rob      

    Hi Robdeca,
    I'll be able to help you with your connection. Please send me in your details using the "Contact the Mods" link found in my profile.
    Thanks
    PaddyB
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

  • How to address poor customer support

    In January, I ordered a Yoga 2 Pro.  The laptop arrived and met my expectations.  Approximately 4 weeks later it refused to boot up.  I called Technical Support.
    Technical Support was less than helpful.  They had me try a couple things via phone, then told me the laptop was “dead” and Lenovo would replace.  I inquired about the files I had stored on the computer and was told they were impossible to retrieve.
    I called Customer Support, armed with this Technical Support Ticket Number and spoke with Nxxx.  She was extremely helpful.  She processed the Return Order and the Replacement Order.  I discussed with her my desire to retrieve personnel files and she provided local Lenovo Support Centers and advised I call them.  I did call.  All Support Centers advised they could not open up this laptop and it had to go back to the factory.
    The next day, I logged the order number and received the below status from Lenovo’s web site:
    •    Order Date 2014/02/26
    •    Estimated Ship Date 2014/03/10
    •    Estimated Delivery Date 2014/03/12
    Sometime between March 10th and 12th, I ran the order number again on Lenovo’s web site.  To my surprise, the Ship Date had changed to 3/24 and Delivery 3/26.  I called Customer Support to inquire.  I was advised by the agent there were “parts issues”, thus the delay.  I again attempted to discuss my frustration at the lack of Technical Support’s interest in pulling the files from the defective laptop.  At the end of this conversation, I went to Lenovo’s web site and wrote a complaint regarding the situation with my lost files.  To date, I have never received acknowledgement from Lenovo regarding this web site complaint.
    Prior to March 24th, I again called Customer Support to verify the laptop was shipping out as planned.  After much frustration with the agent, I requested to speak to a supervisor.  I instead received a Lead, named Pxxx.  I discussed the situation with Pxxx.  He was very apologetic.  He promised he would look into this situation and call me back the next day.  He never did.
    March 27th, I ran the order number again on Lenovo’s web site.  To my surprise, the Ship Date had changed to 3/4 and Delivery 3/8.  I called Customer Support to inquire.  The agent who spoke with me apologized.  She did research on your system and advised me the laptop would ship in 24-48 hours.  I questioned why Pxxx never called back.  She promised to send a note for Pxxx to call me back.  He never called.
    March 31st, I called Customer Support.  The agent advised the Ship Date was 3/4.  I requested to speak with a Supervisor.  He advised a Supervisor would call me back before 21:00 EST.  At 20:30 EST, Lxxx called.  We discussed this issue.  She apologized.  I expressed my frustrations having to wait 6 weeks for a replacement for a defective laptop Lenovo sold in the first place.  She promised to take this up with the factory the next day and call me to advise of the results.  She did not call back.
    April 1st, I sent an e-mail to Lxxx requesting status.  I took a screen shot from the Lenovo web site.  Ship Date 4/3.  Delivery 4/7.
    Today I again called Customer Support.  I spoke with an agent who advised Ship Date 4/9.  I asked to speak with a Supervisor.  I was passed to a Lead named Pxxx.  I asked him if he was the Pxxx who promised to call me back two weeks ago and never did.  He neither confirmed nor denied that was him.  He did not apologize for not calling.  He did state he was the only Pxxx in the office.  I expressed my frustration.  I told him I spoke with Lxxx Monday and she never called me back.  Pxxx passed me to Lxxx.  I asked why she did not call me back as she promised.  She apologized and stated she was busy.  I asked if she received my e-mail yesterday.  She admitted she was behind on her e-mails and did not know if she received it or now.
    I am extremely frustrated with Lenovo for 3 reasons.
    1.    The laptop sold me was defective.  After it died, I did some searching on the internet and it appears this is a common problem.  I am shocked Lenovo has not addressed this.
    2.    Technical Support ignored my requests for assistance retrieving the files from the defective computer.  The made no attempt to help.  I can only assume the computer has been wiped and the files are gone forever.
    3.    Your Customer Support system is set up to lie to people.  I do not think the people at Customer Support deliberately lied to me.  They were merely repeating the information available to them.  This information is set up to give false shipping data based on a 2 week window.  Two weeks does not sound bad.  Surely you can wait 2 weeks.  On February 26th , I was lead to believe the computer would be in my hands no later than March 12th.  If Lenovo truly ships the computer on the 9th (current estimate), I will have waited 7 calendar weeks.  I am confident, someone knew back in February this would take longer than 2 weeks.  Had Lenovo been transparent from the beginning, I would not be as upset as I am now.
    I would like very much a conversation with someone at Lenovo who can address these frustrations.  To date, I have spoken with agents, leads and supervisors.  It is clear these people are only repeating the information available on their computer screen.  They do not have any ability to contact the projection facility or technical support to research the true answers for my questions.

    Thanks for noting your concerns - I believe we have received your emails and a member of our exec relations team should be working with you to ensure resolution.
    If you need additional help on this, please send me a private message.
    Thanks
    Mark
    ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
    Mark Hopkins
    Program Manager, Lenovo Social Media (Services)
    twitter @lenovoforums
    English Community   Deutsche Community   Comunidad en Español   Русскоязычное Сообщество

  • Poor Service the whole nine yards

    On Saturday, March 29, 2014, I purchased a "Deal of the Day," a Samsung Gear Watch and selected a pick up from Best Buy on Monroe Street in Toledo, OH.  I live 28.1 miles from this location, but I happened to be passing it later that day.  I got a confirmation email stated that my item was ready to be picked up.  When I arrived, I went to the Customer Service Counter, where I have picked up other "Deal of the Day" purchases.  The lady helping me, spent 15 minutes looking for my order, which she could not find even after asking for help.  Between the two employees, they figured out to ask someone else where my item that was alreay purchased was.  It was being held with the cell phones.  They alerted the people I was coming over.  I waited 15 more minutes while I watched a tech agent at the Samsung counter lounge on the counter, and four employees helping two customers.  Once I finally got someone to help me, He pulls out my purchase, set my item down on the counter, and then, proceeded to tell me he couldn't ring me up because he didn't know how to check me out.  He did check me out after another 5 minutes when he realized none of the four employees next to him would help.  Anyone totaling my time yet?  We're at 35 minutes and counting for a "Deal of the Day" pick-up.  After all said and done, 40 minutes later I left the store even though I already had an email stating it was ready.  Clearly it wasn't ready and neither were the employees prepared to handle customers that day.  Lesson #1: Don't pick a Best Buy because you know you will pass it when you know there is a better one just down the road.  
    I digress to my purchase.  I get it home, and I open it up to find it doesn't work.  This brand new item doesn't work.  Seriously?  What was the point of spending 40 minutes in a store for an item that doesn't work?  Great...so here comes part two.
    I decided to go back to a familiar Best Buy on Freemont Pike, Perrysburg, OH.  It is 12.3 miles closer than the first one.  I take my item in, get my sticker at the door, and I'm being helped before I even get over to the Customer Service Counter.  I tell them that it doesn't work, and the lady sends me over to the Samsung counter where they test it.  He tells me it will take about 10 minutes.  It takes him 3 minutes trying a combination of solutions for him to also determine the watch doesn't work.  He says they don't have the same color in stock, and he asks if a different color is ok.  He goes and gets another watch and takes me back to the Costumer Service Counter, and the lady proceeds to ring me back up.  She gets half way through it and calls over a manager, and then informs me it will cost me $100 more to exchange the watch.  The lady and the manager converse for a few minutes trying to problem solve so I don't own them $100 more to exchange a DEFECTIVE watch.  Here were their solutions: 1. Just return the watch or 2. Drive 11.2 miles where another Best Buy (neither of which I have previously entangle with for this watch) where they have 3 watches that I can exchange them.  Here is the catch, they can't ask them to hold the item till I get there because there are no holds.  I guess I'm not like most Best Buy customers because I didn't have time to drive an addition 22.4 miles round trip out of my way because I had to go to work.  Mind you, these people were as nice as could be, and I didn't have time to argue.  Since I was unable to spend my day doing the leg work to find a watch that did work, I returned the watch per the options I was given.
    I am now without a watch, and I am one unsatisfied customer.  One of the things that store #2 mentioned was that "Deal of the Day' purchases are online purchases.  With that in mind, I called the number.  After explaining my situation, I filed a complaint with the first store for poor service, and then I asked her how I can resolve this problem to get a working watch.  Her only option was she could sell me the same watch for $100 more than I paid for it minus $10 for inconveience or something.  After a heated debate and no resolution.  She had not one solution to the problem and no answer for how to avoid this situation.  Here were some of the question she, a representation of the corporate office of Best Buy, could not answer,
    1.  Why can I not exchange my watch for one that works?
    2.  Why was I told that I had to either drive out of my way or just return the watch because the watch never worked to begin with?
    3.  Why did it take me 40 minutes to pick up an item that I already received an email stating it was ready?
    4.  If the product I purchase is defective, and I cannot exchange it for one that works, How can you justify selling an item that doesn't work?
    5.  Why will you not price match your own sale?
    6.  If I decide to make another "Deal of the Day" purchase, can you garuntee that it will work or I can exchange it for one that works?
    7.  Are you stating that you do not garuntee "Deal of the Day" items are authentic and not defective?
    8.  If you are corporate, do you stand behind the ordeal that I have endured just to purchase a watch?
    What's the answer to all of these questions?  It's a simple one, I will continue to call the coporate office daily until this matter has been resolved.  If anyone has a better idea how I can get a watch that works for the same price I paid, I am all ears.
    What has happened to Best Buy?

    Dear bwbtheatre,
    I know the “I can’t wait to get it home, rip it open, and start playing with it feeling”, but to do so and find out that it doesn’t work must have been frustrating. I’m glad that you were able to get better customer service upon your visit to the Perrysburg, OH store. If only the circumstances as to why you were there had been different. I appreciate you calling in to leave your feedback about the first store and it pains me to hear that it didn’t end with a desirable resolution for you. No need to call in every day, I will be your single point of contact to assist you in getting another Galaxy Gear. I hope to answer all your questions with this post.
    (1) Due to your order being a Deal of the Day offer, the system wouldn’t do an even exchange if it’s not for the same exact sku on the same day of the offer. However, your situation was a little different due to the fact that you had a defective product. (2)The Perrysburg store could have performed the exchange and created order for In Store Pickup. This way, you could pick the new one up, at your convenience, from the store that showed stock of your desired color. They even could have had it shipped to you for free if that was desired as an alternative.
    (3)Your first visit, at the Toledo store, should have been much quicker because normally all product would be kept at the Store Pickup area. A reason for keeping those smart watches in Best Buy Mobile might be, with a Mobile Associate performing the pickup, they could make sure you walk out working with your new smart watch paired to your phone.
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    (8)This experience should have been a lot more efficient for you; therefore, I want to make sure both the Toledo and Perrysburg stores get your feedback. I am going to reach out to you via private message to gain some more details from those visits as well as your order. To check your private messages, click on the envelope in the upper right-hand corner while logged into the forums.
    Warmly,
    JD|Social Media Specialist | Best Buy® Corporate
     Private Message

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    The BT Care Team are a BT UK Based specialist team who have a good reputation for solving customer problems.
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    Cheers
    jac_95 | BT.com Help Site | BT Service Status
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