TimeTaken To resolve the incident between different groups

Hi all,
I need to find the time interval between two different groups on of incident in sql query
May i know what are the feilds i need to refer to get the time interval
Help me on this pl.
Thanks .
Regards, Subathra

Be sure to check that your Remoting Container service is running. If it is not, restart the service, and if it goes down again, check the event logs.
Make sure that the AuthenticationBridgeService is enabled in your EnvironmentSettings.config, and the remoting container user is configured using the SetupAssistant.
<RemotingContainer>
         <ConfigInfo configChildKey="key">
               <add key="UserID" value="@@VAR:Prodika.RemotingContainer.SysUser@@" />
         </ConfigInfo>      
        <!-- Set the following services isActive flag to 'true' or 'false' -->
         <RemoteServices configChildKey="name">
             <Service
                 name="AuthenticationBridgeService"
                 port="@@VAR:Prodika.AuthenticationBridge.Port@@"
                 isActive="true" />
If the Remoting Container Service fails, please contact Support with details from the event logs.

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