Tips for a successful exchange?

I love my iPhone 4, but it has three hardware problems. I've decided to try to get it replaced, but I want advice on how to make my case when I go to the Apple Store.
Here are my problems:
1) *Wonky compass.* I'm upgrading from an original iPhone, but I can't believe it's supposed to be erratic to the point of near uselessness.
2) Deathgrip. Yeah, I have it. But honestly, it hasn't really been a problem, since I always use the phone with a bumper.
3) *Smudgy screen.* This probably sounds trivial, but it's actually what bothers me the most. I think it started when some Splenda got on my screen. I tried to wipe it off with my shirt, which had worked perfectly until then, but this time it left these weird streaks. Then I kind of panicked, and tried using a hand wipe. (I was at the supermarket, and the dispenser was right there.) This got rid of the streaks, but now it's much more prone to smudges, and the smudges are harder to get off. And when I wipe it with almost anything short of a microfiber cloth, it leaves this weird blotchy smudgy pattern. I think that pattern might be the result of that hand wipe having stripped off some of the oleophobic coating.
So what should I say to the Apple Genius? The smudges bother me the most, but he or she might recognize them as the result of some cleaning chemical, and say I voided the warranty. The deathgrip doesn't bother me as much, but that's the most open-and-shut issue. Apple probably has a uniform policy on whether to offer exchanges for deathgrip complaints, so depending on what that policy is, this could be a no brainer or a non starter. And finally, there's the compass. That might be the best thing to focus on all around, but I'd like to hear people's feedback.
Thanks!

distractiboy wrote:
I won't lie, but I could just not even bring it up as an issue. The compass in particular seems to be a real defect, and one that genuinely bothers me. Bringing up the screen might just complicate things. It's not like I'd be hiding anything — the thing that bothers me should be evident just from their handling of it.
Honestly, I don't think the screen issue is going to matter. The fact that the compass doesn't work right is a biggie. Just make sure it's a real issue, and it's not something else.
However, I hope there's a lesson learned on cleaning your screen. I use a dry, lint-free cloth.

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  • I have a Macbook Pro 15" that is three and a half years old.  Although it has slowed a bit, it still runs well and runs every program I need. Any tips for how to keep this old computer running well and in good health?

    I have a Macbook Pro 15" that is three and a half years old.  Although it has slowed a bit, it still runs well and runs every program I need. Any tips for how to keep this old computer running well and in good health?
    I have a 250 gig drive and try to keep at least 100 gigs unused at all times, 4 GB 667 MHz DDR2 SDRAM memory, back up with Time Machine and CrashPlan, and have OS X 10.7.3.
    This was my first Mac since an old Apple II GS.  After that I used PC's and got really good at reformatting, replacing drives, reinstalling, defragging, resolving software conflicts, etc.  Since switching back to Macs (five in my extended family now), I haven't had to do any of those things. So, although, the cost is three times as much, the aggrevation has been ten times less.
    I'm retired and living on a fixed income and would therefore like to keep this computer running as opposed to constatntly upgrading.
    That said, any tips?
    Thanks
    It does have a crack on the left of the screen case about 3/4'' up from the bottom.  I've posted that as another question.

    Kappy's Personal Suggestions for OS X Maintenance
    For disk repairs use Disk Utility.  For situations DU cannot handle the best third-party utilities are: Disk Warrior;  DW only fixes problems with the disk directory, but most disk problems are caused by directory corruption; Disk Warrior 4.x is now Intel Mac compatible. Drive Genius provides additional tools not found in Disk Warrior.  Versions 1.5.1 and later are Intel Mac compatible.
    OS X performs certain maintenance functions that are scheduled to occur on a daily, weekly, or monthly period. The maintenance scripts run in the early AM only if the computer is turned on 24/7 (no sleep.) If this isn't the case, then an excellent solution is to download and install a shareware utility such as Macaroni, JAW PseudoAnacron, or Anacron that will automate the maintenance activity regardless of whether the computer is turned off or asleep.  Dependence upon third-party utilities to run the periodic maintenance scripts was significantly reduced since Tiger.  These utilities have limited or no functionality with Snow Leopard or Lion and should not be installed.
    OS X automatically defragments files less than 20 MBs in size, so unless you have a disk full of very large files there's little need for defragmenting the hard drive. As for virus protection there are few if any such animals affecting OS X. You can protect the computer easily using the freeware Open Source virus protection software ClamXAV. Personally I would avoid most commercial anti-virus software because of their potential for causing problems. For more about malware see Macintosh Virus Guide.
    I would also recommend downloading a utility such as TinkerTool System, OnyX 2.4.3, or Cocktail 5.1.1 that you can use for periodic maintenance such as removing old log files and archives, clearing caches, etc.
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    When you install any new system software or updates be sure to repair the hard drive and permissions beforehand. I also recommend booting into safe mode before doing system software updates.
    Get an external Firewire drive at least equal in size to the internal hard drive and make (and maintain) a bootable clone/backup. You can make a bootable clone using the Restore option of Disk Utility. You can also make and maintain clones with good backup software. My personal recommendations are (order is not significant):
    Carbon Copy Cloner
    Data Backup
    Deja Vu
    SuperDuper!
    SyncTwoFolders
    Synk Pro
    Synk Standard
    Tri-Backup
    Visit The XLab FAQs and read the FAQs on maintenance, optimization, virus protection, and backup and restore.
    Additional suggestions will be found in Mac Maintenance Quick Assist.
    Referenced software can be found at CNet Downloads or MacUpdate.
    Be sure you have an adequate amount of RAM installed for the number of applications you run concurrently. Be sure you leave a minimum of 10% of the hard drive's capacity as free space.
    Adding more RAM, if feasible, and a new, faster hard drive may also help pep it up a little.

  • If I am sending my iPhone in for a warranty exchange, due to software issues. Will they send my phone back if it has scratches?

    I thought that I heard, if you send in your iphone for a warranty exchange they would send it back for it having some little bumps and bruises. Let me know your experiences.
    Also, when they do send you a "new" phone, is it actually a new phone? Or one of the refubed ones?

    Only Apple can say for certain.  As no one here works for Apple we would only be speculating.
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  • Tips For Solving the Mac OS X Lion Slowness (Lots of Beach Balls)

    Hi Folks,
    Just a quick list of tips for this issue that some of Mac OS X Lion users face.
    The main symptom is that we get the Beach Ball on almost any task, it takes 4, maybe five times more time to do what we need to do. So depending on the schedule, it can drive us crazy. I was facing that, and started to think that Lion was a Windows Vista relative.
    Please remind that the tips below involve backing up and restoring your system. If you are not careful, you may lose everything. You are responsible for your acts. Be cautious!
    How I solved my issue:
    1) Checked for Disk Permissions and the Disk itself:
    - Applications / Utilities / Disk Utility:
    - Click on your disk, and then VERIFY DISK. If everything is OK, move on. If it is not, REPAIR DISK.
    - Now click on VERIFY DISK PERMISSIONS. If everthing is OK, move. If not, Repair.
    This step 1 is to make sure that your slowness is due to something related to the OS itself and not to permissions/disk.
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    2) Do a full backup of your system.
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    3) Do a Full Restore of your entire system.
    Now, get that Install CD that came with your Mac,
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    - While holding the C key, press the start button of your Mac. It will boot using the Install CD that came with your Mac.
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    Connect your Time Machine backup disk to your computer. If you’re restoring your system because of a problem with your startup disk, make sure the disk has been repaired or replaced.
    Insert your Mac OS X Install disk, and double-click the Install Mac OS X icon.
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    Select your Time Machine backup volume.
    Select the Time Machine backup you want to restore.
    Follow the onscreen instructions.
    4) Remove the CD, and boot.
    When I did that, the system came back very fast and responsive. No more beach balls (only on the really-intensive tasks), and everything was back to normal.
    5) So, what was it anyways?
    Before doing this Backup/Restore, I was getting lots of DISK I/O ERRORS, specially during boot time (you can check that by shutting down your mac, powering it back on and imediatelly pressing Command-V - Verbose Mode).
    Sure, the first thing in mind was that I had a faulty hard drive, but I checked it several times for errors (via Disk Utility), and nothing showed up.
    So I decided to do a full backup/restore of the system. And it solved it, at least for me.
    My config:
    MacBook Pro (2009 edition) - 5 GB RAM - 640 GB HD - Mac OS X 10.7
    Regards.

    Also my mac will not complete my 5 software updates, no idea which software, but it said it could not do it. Also backing up with time machine had failed twice today. Thanks

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