TMS: Show Message X Minutes Before End

Hello,
i am with TMS 13.2 actually, but will be upgraded at latest until end of 2013.
Our problem is the end of conference message, which will be sent from TMS to endpoints 5 Minutes before the conference ends.
It works fine for scheduled conferences within TMS and automatically DIAL-OUT.
If we use manual DIAL-IN into a conference (especially for any MCU conference) the confernence end message will not be send to any endpoint (but the event itself will be listed in the CCC in event log).
Does this happen due to TMS 13.2 or is it unsupported for all Dial-In conferences? We are also use the TMS API for booking, which allows the users to book ressources on a MCU, and they get back theDial-In number for the MCU and conference, but the conference ends message nevers appaers on the endpoints.
IF i book a conference in TMS scheduler with Dial-Out it works fine, with Dial-In it doesnt work at all.
Thanks,
Thomas

Hi,
"[...] In fact, even jabber clients that dial in are getting the messages. So if Jabber clients can get it, why can't all endpoints? [...]"
TMS is not sending such messages to Jabber soft clients, TMS is sending them as in-video messages to the conference bridge. I think we started doing that for all modern bridge types (Conductor, TelePresence MCU, TelePresence Server) in TMS 14.2.
"Also, does anyone know why, if I have a 5 and 1 minute warning, that sometimes TMS will give a 4 and 1 minute warning, or simply just a 1 minute warning?"
One reason could be that TMS's LiveService has way too much to do, and either drops events or delays them. When it happens, do you see anything in the LiveService logs that indicate performance problems?
Regards,
Kjetil

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TMS: Show Message X Minutes Before End

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