Told I would need an engineer

My speeds have dropped massively I phoned India (30/03/2015), I did all they asked and they said I would need an engineer.
Very Strange as BT fault tracking shows the issue as being at step 1 BT retail servers.
I am not aware of any BT retail servers bieng at my home address.
It would be interesting to see what other other forum users think.
VOLxxx-xxxxxx60054
Broadband Problem
Further diagnostic tests began at the time and date shown to find the problem with your broadband. Once we know more we will contact you using your contact details above and once we have fixed your problem you will see an update on this page. Thanks for your patience

If the problem was my end surely the BT fault tracker would say so
I am not trying to be awkward but read the following and you may see why I am concerened about getting an enigineer out to my property. As I have said before check the line up to the cabinet or to the edge of my property before I book an engineer.
why do the ASSUME first that the fault is on my end.
http://www.thisismoney.co.uk/money/bills/article-2723459/The-130-call-fee-BT-shouldnt-charge-you.htm...
Do enigineers give you a copy of the report i know i did not get one with the last External fault I had

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Need an engineer

i ordered broadband and phone to my home in the middle of october order accepted and i was to be connected on the 16th of November. i had a visit from an engineer who noticed the existing line to my home which is in use from another company through my work for a fax line, that line had been split into two via a box on the exterior of the property and was told that it would not support the new broadband and my existing fax line. so i subsequently had a visit from a planning guy who fitted a new line to the exterior of the house. then i was told via sms that my new phone and broadband was connected but they had hijacked my works line and even then this line did not work for either phone or broadband and caused much upset with my employers who subsequently had to re take over the line through the company they use for phone and fax. so i spent many minutes on the phone trying to explain to bt this mistake they had made and kept recieving sms telling me the fault had been sorted over and over again. as i stand now i have my works line back re connected still have a new cable to the exterior of the house not connected to the interior still no bt line or broadband despite numerous phone calls to bt to request an engineer to connect the new cable from the exterior to the interior of the house this hole process has been on going for 6 weeks now still cant get an engineer to call or get the people on the end of the phone to understand this very simple situation all the while my 12 months line rental was foolishly paid in advance to these people NO PHONE NO BROADBAND JUST NEED AN ENGINEER SIMPLES!!!

Hi goodzee,
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BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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td-p/30">Ratings star on the left-hand side of the post.
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Told I would not be charged for Installation, char...

Hi,
A month or so ago I moved house and decided to taker my BT account with me.
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I explained all of the above information to the employee. He listened to my previous call to the call centre and told me "The mistake was the previous employees human error and I would still be charged". After around 40 minutes on the phone trying to explain that it is not MY fault that BT made a mistake and essentially lied to me I made no progress. Just to top it off the call centre employee hung up on me!
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At the point where I was told there would be no charge I could have easily cancelled my order and got a similar price from a competing company or even got my partner to set up a new account for our new house and take advantage of one of the deals BT posted through my door.
I would really like this issue resolved otherwise I will be cancelling my BT contract as soon as I am able to.
I look forward to hearing from a member of the customer care team.
Thanks,
Grant

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If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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Message was edited by: epass

Told I would need an engineer

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