Toll fraud traffic pumping on a Call manager express and unity express with an 800 toll free number.

I have a customer with a call manager express and a unity express. They have an 800 toll free number that rings in to an auto attendant on the CUE. The problem is something called toll fraud traffic pumping. The caller, always from a different number, reaches the auto attendant by dialing the 800 number. They then somehow manage to keep the line connected for up to 12 hours by somehow staying in the auto attendant. I opened a TAC case and was informed that it is not in Cisco's hands to create a way to disconnect a call that is connected to the CUE. I need a way to have a call that stays in the auto attendant or voicemail after 3 to 5 minutes. I can't see a way to do it in the auto attendant script. Can someone help with a method that will disconnect the caller if they stay in the CUE for a period of time?

Thank you for the response Jaime.
That is what TAC told me. I am not familiar with TCL scripting and I have been looking at some guides on it. Any advice on a source to go to for assistance with that, possibly someone to help?

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Calls via voip and SIP services with Fring app for free to anyone? help

Dear macstrors,
I have been hearing that you can make free calls to any mobile phones/land lines with the application called Fring. On the basis of SIP.
I have been trying to set it up and register with a free sip provider but still no luck.
there is a demo on youtube: http://www.youtube.com/watch?v=saLf47VHI58
Can someone please give me a hand with this? You have to input a proxy and name to be able to make phone calls and im getting stuck on that.
this is something even bigger than Skype! This is free "skypeout"

Hi, thanks for responding. Yeah, the TV supports a huge variety of resolutions. It's a HD set, and was auto-detected by the iMac. I even tried manual resolutions across the board just to be sure, and third-party software aimed at making config less of the nightmare it was and proves to be.
I gave up in the end. I'm fairly technically savvy and up for a challenge but got very frustrated and angry at how hard it really is to get devices talking to each other. I took the DVI cable back to the store and got my money back, the Apple adapter I will have to sell on as I didn't keep the packaging and can't think of any other use for it whatsoever right now.
It's extreme but I decided in the end I'd rather go for the comparative if pricier simplicity of Apple TV, the set up of which was a doddle but I have an outstanding issue for now with the remote controlling the TV's volume only in an ever-upwards direction while scrolling menus!
But I'm happy converting my video files to Apple TV format, as I only wanted to be able to view video content from the iMac on the big screen and for that the Apple TV does the job nicely.
I'd be happier if Apple introduced support in iTunes for multiple libraries across different hard drives that could all be synced together! There's a third-party app that allows more than one library but you can only sync with one of them. My music drive is going to fill up rapidly now I'm going to have to start storing videos on there as well...

Management for Callmanager express and Unity express

I will have the first Callmanager express and Unity express in our company soon. I want to get a typical configuration for the router; especially SNMP traps and Loggin statements
Thanks

For more information on the topic kindly follow the url ,
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_implementation_design_guide_chapter09186a00806e8c5c.html

Iphone s4. it's a storage issue! i manage it and i could get 2.4 Gb free, but i still can't open apps or download a thing!

iphone s4. it's a storage issue! i manage it and i could get 2.4 Gb free, but i still can't open apps or download a thing!

Hello mona_i,
It may help to force close all open applications, then restart your iPhone.
iOS: Understanding multitasking
http://support.apple.com/kb/HT4211
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/HT1430
If you're still experiencing issues, you may need to restore the device.
iOS: Back up and restore your iOS device with iCloud or iTunes
http://support.apple.com/kb/HT1766
Cheers,
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Cisco Call Manager MIB and OID.

Hi,
One of our customer has developed their own NMS software to manage multiple OEM products.
They want to integrate Cisco Call Manager 7.0 and Cisco Router with the NMS software for monitoring/managing of Voice traffic.
The monitoring of CUCM 7.0 will consists of the following-
1. Call History
2. Missed calls.
3. Calls in progress,
4, Dropped Calls.
The Monitoring of Cisco Router will Consists of Interface statistics and Portwise Traffic statistics of LAN and WAN Ports.
I believe this monitoring is done through Call Detailed Record and if I will load the CDR MIBs in NMS software it will be able to log CRD logs from CUCM 7.0.
Please suggest that if the same is possible.??.
kindly help me in getting the MIBs/OIDs for the same.
Best regards,
Puneet K.

Hi,
For 200+ users you should better go with Cisco CallManager (CUCM). Although ISR G2 supports 250+ users, it will not provide clustering mechanism and additional HA capabilities as CUCM does.
You can read the Call Processing chapter of the CUCM SRND:
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/9x/callpros.html
Hope to help, please remember to rate helpful posts.
Kind regards,
- Adrian.

Call manager DDI and translation pattern

I have a 2811 router with isdn connectivity. DDI numbers allocated are similar to 455xxx where xxx is 100 to 299
I need the call manager to allow these calls to go to device numbers in the format of 8xxx where the xxx relates to the ddi number.
Is there a good document that details inbound translation that would assist me with this task.
Regards
Simon

If you config your inbound translation in 2811, you can also test and debug the translation rule with IOS commands.
Router# test translation-rule name-tag input-number
Router# show translation-rule [name-tag]
Router# debug translation min
http://www.cisco.com/en/US/tech/tk652/tk90/technologies_configuration_example09186a0080094681.shtml
http://www.cisco.com/en/US/tech/tk652/tk90/technologies_tech_note09186a0080325e8e.shtml

Transfer a caller directly to a Unity Express Mailbox using a prepend * character

I have a CME and CUE setup for our phone system. I experiemented setting up the feature to automatically transfer a calle directly to a CUE mailbox.
In CME
ephone-dn 128
number 32252
call-forward all 2999
In CUE
At config prompt
username JoeWho phonenumberE164 32252
This set up worked and calls/transfers using 32252 went directly to the voicemail. However, is it possible to use * as the prepend and not a number. A comment in the following article suggests that you can:
http://www.tech-recipes.com/rx/2287/callmanager_express_transfer_direct_to_unity_express_voicemail/
However, when I tried using the *, CUE objected saying that * was an invalid character.
Here is what I am running:
VicCME#sh telephony-service
CONFIG (Version=7.1)
=====================
Version 7.1
Cisco Unified Communications Manager Express
VicCUE# sh software version
Cisco Unity Express version (7.0.3)
Technical Support: http://www.cisco.com/techsupport Copyright (c) 1986-2008 by Cisco Systems, Inc.
Components:
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Thank you, Rob
Yes, I was actually doing more work than required. I cloned the production template and created a new template#3 and added the trnsfvm option as follows to the softkeys line of the template. I then applied that to my phone and reset my phone as shown below (Setting up softkey for trnsfvm). The transfer to voicemail works perfectly using the softkey. However, I cannot seem to get the fac option to work. That is, suppose I want to leave a message for someone in their voicemail (not transfering an outside call to someone's voicemail). For example, I have tried many keys my config is:
telephony-service
fac custom trnsfvm * (#* or #0 or #22)
I reset my phone and when I press the fac keys, I receive an undefined # on my phone. For example, if I define the fac as #0, then I would pick up the headset hit the #0extension# keys. So, if I wanted to leave a message to extension 2148's voicemail, I would dial #02148. However, this does not work.
Was there something else that I needed to do? Do I have to create the cnf-files?
telephony-service
create cnf-files
Or, do I have to reset the CME/phone system?
I also tried "fac-standard" that sets trnsfvm to *6, but that also does not work and I also get an "Undefined" display when I try to use it.
VicCME#sh telephony-service fac
telephony-service fac standard
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    callfwd cancel **2
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    pickup group **4
    pickup direct **5
    park **6
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VicCME#
Setting up the softkey for Trnsfvm.
phone-template 3
conference drop-mode local
conference add-mode creator
conference admin
softkeys hold Resume Newcall
softkeys idle Redial Newcall Cfwdall Dnd
softkeys seized Redial Endcall Meetme
softkeys alerting Endcall
softkeys connected Hold Trnsfer Endcall Trnsfvm LiveRcd Confrn ConfList
softkeys ringing Answer Dnd
ephone 28
ephone-template 3

Managing Events and/or Projects With Disk Images

I came across this method of managing Events and Projects a while ago. I finally got around to giving it a try. Personally, I really like this method.
It's simple.
It keeps things very well organized.
It's easy to open only the project or events that you want.
It's easy to consolidate and back up once you're done.
It takes some workload off FCP X by not having to always open up all your Events and Projects.
So, I thought I would share this for those of you who were not already aware of it.
This is my workflow: (based on the link below)
I create a Disk Image (named for the Event/Project).
(Note: There are two places to create the name, I use both, keep them the same)
I open up FCP X.
I typically put only one Event on this Disk Image.
I then reference whatever Media I need in this Event.
I usually don't bother to copy the media. (except when I'm done and I archive it)
You can create multiple Events, if you feel the need for additional organization.
Then I create however many Projects I need.
(since Projects equates to Sequences from prior FCP versions)
I have a unique Disk Image for each Event/Project that I work on.
To use them ...
First, always make sure FCP X is not running.
Locate the Disk Image in finder.
Double click on the Disk Image and it will Mount on your desktop.
(assuming it's not already mounted on your desktop)
Open up FCP X and it will load the Event(s)/Project(s) in the Disk Image.
If you don't want to work on an Event/Project in FCP X (make sure FCP X is not open), in Finder, simply Eject the Disk Image.
Now when you open FCP X, it won't be there.
Its not gone, but since it's not mounted on the desktop, FCP X simply doesn't see it.
To get it back (obviously quit FCP X first) simply double click the Disk Image in Finder and it remounts.
Open FCP X and you can see it's back.
You can open (double click to mount) as many Event/Project Disk Images as you want.
Just make sure you mount and un-mount disk images when FCP X is not running.
If find this to be a great workflow.
Many thanks to Steve Martin of Riple Training for posting this method.
http://www.kenstone.net/fcp_homepage/fcp_x_managing_disk_image_martin.html

Re the final commercial spot. What I am getting at is if all my media is optimized and therefore in ProRes, and I export in ProRes using the current settings, then shouldn't the media needed to rebuild the project be the same or close to what an exported Quicktime would have been?
Perhaps the notion of "used clips only" is not what it says then. I took that to be the "media managed" feature otherwise why is that wording there. I guess "used" actually refers to all of the media for the project and associated events rather than just for the project. This is misleading because the DUPLICATE operation and menu prompt only appears as a result of requesting an action on the project item.
There are aliases in my original event folder, but before I started this process tried to get FCPX to consolidate media for the project and it already was according the app. Truth is, some of the media is outside of the FCPX required folders. So it's strange that it says it's consolditated, but it's not and yet in duplicating the project it moves the references to the new volume only to point back to the old volume.
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Thanks Tom.

How to use management chain and escalation hierarchies with LDAP

Hi,
I have experienced now with the management chain pattern and escalation feature. I have used the standard file-based security provider (JAZN and user-properties.xml). You can easily define a user hierarchy using the user-properties.xml file to define the escalation path and the management chain in terms of hierarchy levels.
In a production environment in most cases you will use LDAP as the security provider. I wonder if it is possible to define such an user hierarchy in LDAP. I now you can create a role-based hierarchy, but in cases this will be to much and you need user based hierarchy.
Another issue is that you can also define a highest level op approval. Hower you onlyonly define manager/director/ceo, used in the user-properties.xml file. How can you tell jdeveloper to use other custom roles?
Does anyone has experience of suggentions om this issue?
Kind regards,
-Tom

Tom,
I can address parts of your question, please see below:
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I wonder if it is possible to define such an user hierarchy in LDAPYes. That is the way it has been designed.
I now you can create a role-based hierarchy, but in cases this will
be to much and you need user based hierarchy.Making a user specific hierarchy has problems - what if a user leaves the company? The role based hierarchies solve this problem very well. May be I misunderstand your question.
I will have a colleague, who works on identity management, look at your question.
Regards,
Sidda.

Manage agent and Crs resource with OEM

Hello,
through OEM and agent I can monitor the situation of a lot of crs resource:
Scan, Database, Instance, Listener.
I don't understand how it's possibile to monitor and control application like
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There is a way to do this?
Thanks in advance
D.
Configuration
Rac 11g r2 solaris sparc
oem 10g solaris sparc.

You question:
I don't understand how it's possibile to monitor and control application like
the agent itself and crs resource that I have create for control filesystem or application.
There is a way to do this?
The agent yes, see my previous remark

Cisco call manager pub & sub definitions

I'm just beginning to learn Cisco VOIP. Can someone explain to me in a simple way what SUB & PUB mean in relation to Cisco Unity & call manager mean, and how it's used in the real world. My supervisor wants me to do a unity & UCM backup, and I'm not really sure what I'm doing
Thank You very much.

PUB = Publisher
SUB = Subscriber.
In simple terms, think of the Publisher as the manager of the CUCM cluster. Configuration changes are typically done on the Publisher, and it distributes those changes to the Subscribers. Subscribers perform call processing, phone registration, software conference bridge, music on hold, etc., and in some setups the Publisher will as well (depends on size and design, as Jaime mentioned).
The Pub-Sub relation for Unity is a little different... which one handles voicemail traffic depends completely on how the connectivity with CUCM is configured. In some setups, they will be distributed voicemail traffic evenly, while in other setups the Pub may get all traffic until its ports are full, and then overflow to the Sub as a backup.

Anti-virus on UCCX/Call Manager

Hello I have been asked a questiona bout adding Anti-Virus to our Phone System Environment.
We have Call Manager 7 and UCCX 7.
What are the best practices for doing so?

The Compatibility Matrix has a section for Security/AntiVirus Software will tell you which AntiVirus is official supported: http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf
The best practices guide simply mentions "Cisco does not permit any unapproved third party software on the UCCX server. Only Cisco approved anti-virus, anti-spy ware software should be used along with the compatible version of Cisco Security Agent."
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/reference/guide/UCCX_Best_Practices.pdf

Cisco Call Manager 9 ELM question

Hello everyone!
We start using ELM for Call Manager Licensing and I just can not understand they way it works. I am used to DLUs and can not undertand the new scheme
Just to make is clear:
We have
Enhanced (9.x) - Unified CM Available - 180 Installed
Does it mean we can register 180 IP phones?
And we also have
Used - 8, Required
What is meant by Required?
Thank you!

It means you are entitled to 180Enhanced UCSL users (users with up to 2 devices), you have 18 such users currently provisioned and 132 still available. This does not mean you can have 180 such devices, it means you can have 180 users with 2 devices such as phone or softphone assigned to them or any 79XX, 89XX, 99XX phones.
The 21 and 9 are basic (69XX phone) and essential (3905, 6901 phone), since you don't have any of these licenses, they are being borrowed from the upper tier.
HTH,
Chris

Cisco Call manager maintainance

Dear Friends,
I have a MCS-7835 call manager server,with 80GB HDD capacity,in which nearly 60gb space is occupied with call manager soft and lots of log file for last 1yr.Can anone suggest me which files are to be deleted for freeing the HDD space.
Regards,
kumarjeet

Hi Kumarjeet
From http://msdn2.microsoft.com/en-us/library/aa174538(SQL.80).aspx
If log records were never deleted from the transaction log, the logical log would grow until it filled all the available space on the disks holding the physical log files. At some point in time, old log records no longer necessary for recovering or restoring a database must be deleted to make way for new log records. The process of deleting these log records to reduce the size of the logical log is called truncating the log
This said, it is very important to keep a backup of your system at any stage. Hence installing and taking backup with BARS should be your first step.
Truncating of logs would not be deleting any CDR records as such.

Call manager and IP phones

after the basement remodel i will have a server and computer repair area for my testing. I have a call manager server and a couple of ip phones and would like to setup a phone at each of my families houses. what would i need and how would i set it up.

there might be a way to do it using SIP but I have not done it and I am just giving you an idea of how to do it with SCCP default and in a secure way
Forget about the router model I was talking about.
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You would need a good router at the main site, depending on how many sites you have you may be able to use just a 2801. For the remote sites, I would think you can use an 871 or 831 router which does VPN and also has a few PoE ports switch.
You would have to create tunnels between each other house.
JoeL

Toll fraud traffic pumping on a Call manager express and unity express with an 800 toll free number.

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