Toner's warranty

My P2015dn starts to print ghost images. I bought the genuine HP 53A toner, everything is back to normal. Apparently, the drum has a problem. However, my old toner (also genuine HP's product) still has 43% left. I thought about the cartridge warranty and I called HP service to find out. It turns out that I need to provide HP my original receipt or proof of purchase in order to proceed. The printer is for home usage. Who will keep their receipts over a year? Pretty disappointment with HP's service. Do not understand the policy of requiring original receipt. Doesn't HP know which toner is from HP or others?

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I work on behalf of HP
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Similar Messages

How can I use the Warranty on my LaserJet Toner Cartridges ?

I have accumulated a total of 4 malfunctioning LaserJet toner cartridges in the last 6 months and I seem to be stymied trying to do anything. They are for LaserJet models 5, 6p, and 2100, and the failures are each unique print quality problems, move from printer to printer with the toner cartridge and are all completely resolved by using another toner cartridge. Each of the cartridges yielded between 100 and 800 pages before failing, outlasting the 14 day return policy at local Staples where they were purchased. None of the cartridges depleted its toner supply.
The Warranty Return Card in the package is very simple. It says "this toner cartridge is warranted to be free from defects in materials or workmanship during its useful lifetime", and "does not apply to cartridges that have been refilled or to those which are simply empty as a result of normal use."
HP's Limited Warranty Statement at http://welcome.hp.com/country/us/en/privacy/limite d_warranty.html under the heading "HP Limited Warranty Statement - LaserJet Print Cartridges and Imaging Drums" seems simple and straightforward, "HP LaserJet Print Cartridges and Imaging Drums are warranted to be free from defects in materials and workmanship" then a clause excluding cartridges refilled, tampered abused, or simply worn out from use, "To obtain warranty service, please return the product to place of purchase (with a written description of the problem and print samples) or contact HP customer support. At HP’s option, HP will either replace products that prove to be defective or refund your purchase price."
N.B.: There is no period stated for the Warranty, nor is there any on the Warranty Return Card in the product package. Also, these toner cartridges do not contain any smart chips, toner depletion sensors, etc.
When I tried to return the cartridges to Staples, they called HP and were told by HP I had to have my receipt to prove the cartridges were less than 1 year old, and then that they wouldn't take them back at Staples anyway but that if I called HP would "mail me one". Since I buy a spare to sit next to a printer for when it runs out of toner, I'm not sure they were all purchased within the last 12 months, only that they were put into service within the last 12 months.
When I called HP support they opened up a trouble ticket for my printer and said someone would get back to me within 10 days. I'm half expecting to get an email in 10 days apologetically noticing that HP no longer supports any of these printers. An email to ship them somewhere far away and expect a reply in 90 days is a definite possibility. I definitely don't expect an HP field service technician to arrive at my door to service the toner cartridges in person.
I don't understand how to use the Warranty. I've (over) paid for piles of genuine HP LaserJet Toner cartridges and having 4 fail for quality problems in the last few months got my attention and its enough money to chase it rather than tossing them like the other 6 or 7 defective ones over the last 10 years.
Does anyone know how to actually get a replacement toner cartridge for a defective one? Please tell me the Warranty isn't just smoke and mirrors...

Sorry to say. TheHP Warranty is worthless. I have a friend witht eh EXACT same problem. DOA cartridges (2 BRAND SPANKING NEW ONES). One fail about half wai the other did not even over 600 pages. At $140 per cartridge (plus tax) that is about 21 cents per page plus the cost of paper. That is color inkjet prices. And that does not take into account cost of electricity, printer, and time wasted to buy the worthless cartridges.
I listen in his last tech call and I had to go out because it was enfurating. The technician even email him prve that the toner had NP time based warranty and still in the same breath said our policy is that the warranty is 1 year. Huh? What the #%^&* ! Really? I mean REALLY? Is like sending you a picture of a perfectly blue sky as proof and telling you that the sky is red with yellow dots. I hope there is class action lawsuit agains HP since they are clearly ripping people off. And the sad part is that some small businesses will also get screw since they sell HP cartridges and some actually say in their web site that the cartridges aare warranted for life.
I would say either:
- Do NOT buy HP cartridges
- Never stock spare cartridges
- or btter yet, buy another brand of printer.
I actually have the same printer simlilar to his and I used generic with no problems. Plus I buy my cartridges for $35 if he had done the same he would had at least $400 towards another printer so even if the toner blows up and destroys his printer he would have enough money to buy a replacement.
Check out this link
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c01848047&jumpi...
it actually says:
"There is no expiration date for the use of HP toner cartridges."
This came from the tech guy at HP!
And then he had the guts to say it is a 1 year warranty? This only can happen when you have tech support in India. I guess in India's English no expiration means 1 year. I have not found an Indian English to American English dictionary but I am sure that is what it should be because they guy did not even hesitated for 1 second when he send that and said it.
Welcome to HP!

My ipad was dropped, and I just want to know if I have a warranty still or If I have one at all to see if I can get it fixed without paying a ton of money?

It was just small spider web cracks in three of the corners. It's not but I just don't want to pay a ton of money. I just need to see if my warranty can get my ipad fixed without paying a ton of money. So how do I figure out if I still have a warranty?

It will cost you approximately US$219.00 to US$299.00 depending on the model.
Apple will replace the entire iPad; they don't repair.
http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipad

I have a 4g ipod touch with tons of problems. So i was wondering if i could get it replaced at my local Apple store. But its out of warranty. How much will it cost?

I have a 4g ipod touch with tons of problems.
The home button no longer responds and when it does it takes at least 10 minutes of repeatedly clicking it.
When my ipod turns off it takes hours to a day for it to turn back on.
Should i replace it, and if so, how much will that cost?
Is it repairable?

I do have service and repair coverage! Thank you for that link
Does that mean I can replace it for no cost or that its just for repair service?

I just got my replacement phone from Warranty. The phone was on for just 2 hours and it crashed. I was told that motorola knows about this "possible" issue. I got a new sim, hard reset, If it can be done I did it. They are now sending me the same phone ag

I just got my replacement phone from Warranty. The phone was on for just 2 hours and it crashed. I was told that motorola knows about this "possible" issue. I got a new sim, hard reset, If it can be done I did it. They are now sending me the same phone again. Number 3. I would hope this one doesn't crash but I rather have a different phone so I can enjoy using my account. The phone's most recent error was today. " Unfortunately, the process com.motorola.widget.circlewidget3d" has stopped. At least the error message works and it's polite. I told tech this and they could not answer my question or help me other then "let's do a hard reset" My warranty replacement is coming on Monday. Let's hope this one works. Anyone else havinbg the same problem. it says "such and such as stop working" on all sorts of stuff! Help! I want my iPhone Back!

I just did a google search on this issue. OMG, I got a ton of videos on this or similar issues. Each one says in some way to clear the cache, reset the data, etc. Why in the world would this continue to happen and they not do a fix that resloves this without having to lose or stop what your doing. This is a very long and constant issue it seems with Android phones as there must have been pages and pages of what I now call "Unfortunately" So I am going to pray that Verizon helps me out and gets me away from this issue and helps me go back to iPhone or try the Samsung.

Iphone 4 no audio after 1 year (warranty expired)

I bought 2 Iphone 4 in 2010 from Digi Centre, Queensbay Mall in Penang state, Malaysia. The warranty has past 1 year expired date. Today one of the Iphone 4 purchased finally get the problem of no ringing tone. When plug in the headphone, the audio is working fine. The Digi Centre said it will take 2-3 weeks to get it fix as they need to send to headquarter to probe the problems.
Meanwhile, they borrow me an old Nokia handphone. It is a sad experience when your experience of today technology come to a halt due to this, i heard some 4S unit also having the same problem with no ringing tone, after some time. Hope they can develop patches to solve this stupid hardware audio issue, it bring alot of inconveniences to me.
The other unit of Iphone 4 is working properly.
Very unfortunate, the local service centre has no immediate fix or solution, my impression of Apple product has drop as it is made in China, some batch are faulty they didn't pay enough attention to the quality mission they pledged.
Should I change to Iphone 4S or wait for Iphone 5 because I already sad with my Iphone4 case after 1 year this stupid hardware defect start to creep in my life as a result I'm punished for 2-3 weeks of inconveniences, probably will have to pay more to get it repair as warranty has lapsed after 1 year. Thanks to all the China good and quality control that we have to experience inconveniences after 1 year.
I'm likely to wait for Iphone 5 for longer battery and better patch hopefully to address the hardware audio suddenly die off after 1 year by itself.

It only take a day to get things checked and fix. The Chairman of the branch Mr. Ricky Ooi has helped me to replace the buzzer. Apparently some water vapor leaked into the buzzer, fortunately it doesn't sip into the main board.
For all Penang Iphone4 folks who accidentally or somehow like my case, please visit the shop to get on time replacement and fixes.
Very thankful for his team support, and now I don't have to live without Iphone4 for 2-3 weeks as was told earlier when i surrendered my iphone4. Now I will look for him and seek his advise to upgrade to Iphone 4S or wait for Iphone 5, this case really awakened me to be cautious next time.

Trouble with color on Presario, No red tones on display. Not a monitor issue.

Am experiencing trouble with color on Presario, model no. CQ5500F. Purchased a couple of years ago, and trouble was present immediately. Am getting no red tones - red items appear black or sometimes blue. Was told by HP that it was a monitor issue, and let computer slide out of warranty. installed new monitor today and problem still exists. Is this merely a display adjustment of some kind? Or will I have to pay HP their $99 for a one time fix? Any suggestions appreciated.

Hello UncleBob62,
It could be the display driver that is not properly working
1. Click on the start icon
2. Right click on computer and go to properties
3. Select Device Manager
4. Expand display adapters and right click on the video card driver and uninstall
The computer screen will go blank
On the keyboard press the windows key the right arrow key twice and then the letter R.
At this point your computer is going to reboot. After the reboot Windows will install generic drivers for your video card. Do you still see a lack of red tones?
If I have helped you in any way click the Kudos button to say Thanks.
The community works together, click Accept as Solution on the post that solves your issue for other members of the community to benefit from the solution.
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IPhone 4 Warranty, Third Party Charger Errors

Hi All,
I am experiencing problems; speakers not working for iTunes, constant "This Acessory Not Optimized" message popping up, and charging difficulties, all likely due to a third party charger. I am hesitant to send my phone in under the warranty, frankly because I don't have faith in my local Verizon representatives. Has anyone sent their phone in under the 1-year warranty in similar circumstances? What were the results? Did they charge you for damage, or is this sort of error beyond that range?
Any and all advice would be valuable.
Thanks,
-C

vereyezuhn wrote:
EmBee31404 wrote:
Trust me if you have not had it the 14 days, The iPhone your going to want to return asap, I had mine on Friday and retuned it on Monday, It is cute mind you, However the keys as you aleready most likely know are so small your going to constantly make corrections as it will type in the wrong letter, I hated mine so bad I almost ran to the truck to return mine, and the battery life they say lasts a month, pfffft, it is most likely will last you a day if that, Mine in sleep mode went from 3/4 over night to null,
The iPhone is actually one of the best smartphones in terms of touch sensitivity and correctness when typing. Just because YOU can't type on it or have large fingers, doesn't mean other people will have the same problem. And I don't know WHERE in the world you heard that the battery lasted a whole MONTH. That's insane! There's not a phone in the world whose battery lasts a month. A day is actually a long time for a battery to last with a smartphone.
I am the one that posted about the month long battery, I had to redo my so called address to come back in and reply, notice but they deleted one of my emails I mentioned. it might have been a defect in the phone, However I was told those pens do not work by one rep as asked, as I would have used it longer, and for the battery? another rep told me that she only charges hers once a month and it had a long battery life, I did think to self, hmmmm a whole month she is filling me full of organic material Like I tried to post once, It could be very well the phone and I am not ruling it out as far as trying it maybe some other time, It just was not what the rep sales pitch was, I do think they could improve on the headset or the wired piece as that gave me a ton of problems using it, but again it could have been the bad apple in the bunch, {No pun intended} but I returned mine fast, Just was really more then I needed and again the sales pitch was very different then what I received, and I can honestly say each person you call pretty much has a different approach, like today I got some results on a re-order by asking to speak to the supervisior, But wish all you that have it good luck, Just was not the kind of phone I liked, oh yes, another rep told me it had to feel the heat of your finger to click on the key pads, that is why she said the pens did not work, however noticed someone in the car a friend using one of those pens on her samsung galaxy she got from T-Mobile, and no, no way on this earth am I switching carriers

Tones are not working while ringtone works

Phone will ring and alarm clock works. But, any tones associated do not work. Vibrate is how I know I have a text message or email

Make an appointment with the genius bar at your local Apple store and take your credit card with you. It's most likely permanently damaged. An out of warranty replacement will cost you US$149.

IPhone 4S Out of Warranty Screen smashed then fixed but now Faults.

Hi Recently My Iphone 4S Warranty Expired the screen got cracked but then i fixed it my self now it has a tone of faults i allways have No Service no matter were i am and My iphone is 64gb and the website doesnt sell them anymore Would Apples Out Of Warranty Service still replace it?

Because you opened it and replaced the screen using non apple parts. Apple does not sell parts. They won't touch it now. Buy a new phone.
If you had not done that, you could have had it replaced for $199.

My tones are not working unless i have my earphones in, what have i done to my phone. help?, my tones are not working unless i have my earphones in, what have i done to my phone. help?

my phone has been working fine, however i have dropped it and it got a little wet, everything is working on the phone but my keypad noises and text tones aren't. when i click on the volume up and down keys its comes up ringer volume but underneath in brackets it says headphones, if i put my headphones in they work, how do i put it back to the orginal setting so i can hear my tones.

Make an appointment with the genius bar at your local Apple store and take your credit card with you. It's most likely permanently damaged. An out of warranty replacement will cost you US$149.

When i call some user i cannot hear the ringing tone...what can i do

i just get an iphone's; but strangely when i call a user i cannot hear the ringing tone rimaining in the doubt if i am really calling someone; by the way calling myself at home the phone works perfectly; maybe the ringing tone inside is off? cannot find the solution in FAQ

OK, so it sounds like your internal speaker is damaged or not working.
Try this first... Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescirbed for most gltiches and operating system errors, and you will lose no data on the device doing this.
Now, try using the internal speaker again. If it works, good.
If not, there's some other problem. Is this device fairly new, as in less than a year, you should get a warranty replacement device from your mobile service provider.
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Hp m551 low toner report- long print time

Our hp m551 usually prints really fast - the second we hit the print button. But lately it is giving me low toner report for the black cartridge on the LCD. It keeps flashing this over and over. But it says it is time to get a repalcement read and not necessary to change the cartridge yet. It is so annoying. I already know this. It's been reporting this low toner for months now.
The last couple weeks when we send a file to rpint, it will take forever to print one page. It think s for 15 mintues before finally printing. I think it has asomehting to do with this low toner report constantly flashing.
The other issue I have is that the product specs say that the toner that came pre installed with the printer should yield 5500 pages black or 6000 color pages. We print very lightly on this printer and I think we have only printed about half that amount. So I don't understand why the toner should be low so soon.
Can someone please help me with this problem?

Hi anobium62,
If you are still experiencing an issue printing black I'd like to help. Please complete all of the steps in the following document; Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages. Although I hope this resolves the issue, it might not. If the issue persists, please post back with your warranty status. Use the following link to check your warranty.
If your printer is still in warranty, please call HP and explain the issue you are experiencing. The number to call HP is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.
If your printer is out of warranty, let me know and I will do my best to help. Thanks. I look forward to hearing from you.
Please also include your country/region in your next post. Thanks.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

I have buzz tone when i am talking with my iphone 4s .if you dont know about what kind of tone thats like tone when your phone near to speaker .

when i am talkin with my iphone 4 s i hear my sound and i hear the buzz tone .i love my iphone .but that sound in my ear when iam talking .

Apple isnt here. this is a user based forum for technical questions. The solution is to restart, reset, and restore as new which is in the manual after that get it replaced for hard ware failure. if your within your one year warranty its replaced if it is out of the warranty then it is 199$

Hallo ich habe ein problem bei meinem I pod touch 4G geht der ton nicht mehr richtig denn immer wenn ich ihn etwas lauter stellen möchte geht die anzeige der lautstärke wie aus geistes hand auf null und bleibt auch die ganze zeit sichtbar was soll ich tun

Hallo ich habe ein problem bei meinem I pod touch 4G geht der ton nicht mehr richtig denn immer wenn ich ihn etwas lauter stellen möchte geht die anzeige der lautstärke wie aus geistes hand auf null und bleibt auch die ganze zeit sichtbar was soll ich tun oder wie teuer wäre eine reparatur ich wüde mich um eine antwort freuen lg
JS

Google translate:
Hello I have a problem with my I pod touch 4G is not the right tone for whenever I want to make it louder is the display of the volume of such spiritual hand to zero and remains visible all the time what should I do or how would be an expensive repair I am looking forward to an answer wüde lg
- Try cleaning out/blowing out the headphone jack. Try inserting/removing the plug a dozen times or so.
Try the following to rule out a software problem
- Reset the iPod. Nothing will be lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup
- Restore to factory settings/new iPod.
- Make an appointment at the Genius Bar of an Apple store or contact an Apple Authorized Service Provider. Seems you have a hardware problem.
Apple Retail Store - Genius Bar
If not under warranty Apple will exchange your iPod for a refurbished one for this price. They do not fix yours.
Apple - iPod Repair price

Toner's warranty

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