Top leven navigation and Tool area dissapear after upgrading SP19

Hi all,
we have upgraded the J2EE engine and the EP to the SP19 and when we enter the Portal, the top level navigation and tool area have dissapear.
It could be some parameter wrong or an error during the upgrading?
Thank you in advance for your help.

Hi Rahul,
See SAP Note: 1002832. These are the details:
<b>Reason and Prerequisites:</b>
The problem is caused by a program error.
This note applies to NW04S SP8 - SP10 and NW04 SP16 - SP19.
<b>Solution:</b>
The problem is fixed with NW04S SP11 and NW04 SP20.
The reason for the problem are missing ACLs that are normally created automatically when roles are imported.
In order to resolve this problem please do the following steps;
1 - Logon to the Portal with user having "super admin" rights.
2 - Replace in URL the "/irj/portal" part with the following /irj/servlet/prt/portal/prtroot/com.sap.portal.admin.acleditor.listPermissions.
This starts a component that lists all permissions in the PCD. It might take some time until it is finished.
3 - Please scroll all the way to the bottom of the list. If there is a botton "fix inner acl", click the button. The missing permissions for the roles will be created. If there is no such button, the permissions are OK. The reason for the symptom is something else then.
Hope this helps.
Regards,
Pooja.

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