Toshiba Qosmio X500-12N Shuts Down/Restarts for no reason

As the title says. This started happening some months now. It always happens when I play games, watch Twitch.tv streams or watch XBMC. I took my laptop to the local Toshiba store and told me that the fans were faulty and needed to be changed. They wanted to charge me 300 dollars for it so I decided to order a brand new heatsink with fans included from the internet for 100 dollars. I changed the whole heatsink with a brand new one and it keeps shutting down. They also said that there might be a problem with the hard drivers and that's what causing the problem. What do you guys think is the problem?

Hi KyriakosMenelaou,
I experience this issue before when im playing LOL [Legends of League] my laptop shuts down/restarts for no reason while im playing the game.
I tried to install the latest directX support for my video graphics and update the latest version of my video graphics.
Patch the latest video graphics driver support for the game. If you are using ATI or NVIDIA you can directly go the this website to download the latest video driver.
Until now it works perfectly fine w/o a problem.
But what if the issue still persist?
I might say that you need to do system recovery.
But what if the issue still persist?
I might say that you need to replace you internet hdd.
Hope this will work for you. ^_^
BTW IF YOU THINK IT HELPS ALOT. PLEASE DONT BE AFRAID TO CLICK KUDOS star ^_^
- cokies

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Qosmio X500-126 Shuts down

I have a TOSHIBA Qosmio X500-126 bought 01.07.2010 warranty expired 30.06.2013
On 25.05.2013 I experienced a problem wile playing a new generation game. My PC turned off. I thought i was over heating but i continued to shutdown each time i played Heavy PC games on High-Ultra Graphic settings.
On date 28.05.2013 i sent it to get serviced. They switched one of my PC-cooling fans and returned it to me.
The computer worked for about a week than the same problem started again.
On date 13.06.2013 i sent it back again. The employees switched a fan again (i don't know if it was the same fan or a different one) and returned it to me.
This time the Computer worked till 09.07.2013 when I set it back for a Stuck WIFI switch they fixed it and returned it to me.
The PC continued to work properly till date 07.08.2013 when the problem of shutting down started again. This time the employees only did diagnosis. And i know a diagnosis will not fix the problem currently i am using the computer to only what movies and browse the internet. Because no mater what PC game i try running the PC just shuts down, no matter the Graphic settings.
PS: I am quite dissented in the service.
Message was edited by: Kanartikin

My first post was deleted, but I will continue to publish the experience not only in this forum but also all over the internet! It is unacceptable to delete the opinion of your customers! Even my story is developing for a few days!
I bought two laptops Toshiba Qosmio X500-126 in 2010 (one for me and one for my boss). The problems began on the first year. One of the laptops (the one of my boss) was literally thrown out as rubbish a year after the purchase.
The problems with my laptop started with the registration of the warranty. After several calls to the store and a few hours I was able to register the warranty.
My first complaint was about overheating and shutdown (enter date 16.07.2012). The laptop was warming up so much that the fan had melted and separated from the bottom cover at one of the end s. I took the laptop from repair on 23.07.2012 and they made me pay for fixing it.
On 01.10.2012 I left the laptop for repair again due to overheating and shutdown problems . The temperature began literally to melt and bend the upper and lower lid ... The lower lid was deformed to such an extent that it is separated from the rear side and had trouble with the hinge of the display. Because of the hot air from the fan, the screen bottom began to fade (near to the fan). Moreover , the computer totally refused to work and to turn on again. At the repair office they replaced the charger, cleaned the laptop and sent me an offer for a new bottom and top cover . They told me the damages were mechanical and I caused them !
On 25.02.2013 my laptop refused to turn on again and had to bring it for repair again. They give it back to me with changed charger on 28.02.2013. This time I got blamed for the bad conditions at our office, although there was no other case of a broken only equipment for the last four years except the laptop.
On the 30.07.2013 I left the laptop again for repair . This time I chose another maintenance office that works with Toshiba. The plastic parts of the laptop were so bent and melted that this time no one could say that I've broken it . The laptop was heating like a stove... Through the warranty, the bottom cover was replaced , but not the top cover. Its lower part, which is close to the fan and to the display, was also visibly melted.. The repair was completed on the 14.08.2013.

Qosmio X500: power adapter stopped working for no reason

Hi,
Now i have my Qosmio X500 for a year and i like it, however i have small problems with it, and i would like to know if it can be problematic.
The first thing is that my power adapter stopped working for no reason,
So i bought a new one, but it always made some noise when the laptop was fully charged.
I know people with the same laptop and their adapter didn't make that sizzling noise, it looks like it was already defect from the begin.
Then i have one dead pixel in the middle of my screen, no problem for me.
Finally my screen is a bit loose from the laptop, when i close it, i can move it, it always seems like it's not on it's correct place, because when i close it normally it's not 100% horizontal...
Also when i replace my screen, my speakers make crackling noises and my webcam stops working.
So all those problems i have annoy me, especially the last one (webcam and speakers problem), can this fit in the warranty of the laptop? I did extend the warranty for one year...
Thanks in advance.

> The first thing is that my power adapter stopped working for no reason,
> So i bought a new one, but it always made some noise when the laptop was fully charged.
I think this is AC adaptor fault maybe a broken cable or something like that I would recommend you to replace this get in contact with the dealer and ask for the new one.
> Then i have one dead pixel in the middle of my screen, no problem for me.
I found a info about such issues:
+Information on screen technology and pixel failure tolerance for LCD displays
+http://aps2.toshiba-tro.de/kb0/TSB9502LZ0000R02.htm
> Finally my screen is a bit loose from the laptop, when i close it, i can move it, it always seems like it's not on it's correct place, because when i close it normally it's not 100% horizontal...Also when i replace my screen, my speakers make crackling noises and my webcam stops working.
Maybe you should ask Toshiba notebook technicians for a check maybe some screws or the hinges are loose.
The speakers should be checked with connected headphones. If you will not notice the same crackling sound using headphones, then the issue might be related to speakers

Iphone 4 shuts down constantly for no reason.

iPhone 4 won't charge beyond 62%. Shuts off and will not be turned on when unplugged. Internet won't work. Wifi option can not be turned on. Can scroll through settings but any other app will cause phone to shut down and restart. Anyone have any idea what's going on?? It's been doing this for a couple weeks now. It will go through a fit like this for a day and then function just fine. Just this morning I watched netflix on it while at the gym. When I got home I plugged it in because it was down to 50odd% and now it's doing this again. Frustrating as all ****.

Start with the recommended user troubleshooting steps as outlined in the manual - restart, reset, restore, restore as new. Have you done any of these? Looks like it's turning itself off so restarting and resetting may be fruitless, so I'd start with a backup and restore through iTunes. If that doesn't solve your troubles, restore as a new device to see if the problem is in your backup file or with one of your apps.

I occasionally get an error that forces me to shut down/restart my computer. After restart, a message pops up stating that an error has occurred and a report will be sent to Apple. This hass been going on for several months, and Apple has never contacted

I occasionally get an error that forces me to shut down/restart my computer. After restart, a message pops up stating that an error has occurred and a report will be sent to Apple. This has been going on for several months, and Apple has never contacted me about this problem. Other than the forced shutdown/restart, I have had no problems with Garage Band.

I occasionally get an error that forces me to shut down/restart my computer. After restart, a message pops up stating that an error has occurred and a report will be sent to Apple. This has been going on for several months, and Apple has never contacted me about this problem. Other than the forced shutdown/restart, I have had no problems with Garage Band.

HELPI HAVE THE LATEST VERSION OF READER FOR SOME REASON IT FREEZES UP WHEN SRCOLLING OR PRINTING THEN I HAVE TO SHUT DOWN & RESTART PLEASE ADVISE

I HAVE THE LATEST VERSION OF READER FOR SOME REASON IT FREEZES UP WHEN SRCOLLING OR PRINTING THEN I HAVE TO SHUT DOWN & RESTART PLEASE ADVISE

Windows 8.1 Adobe Reader XI 11.0.1
Thanks
In a message dated 3/27/2015 3:46:30 A.M. Eastern Daylight Time,
[email protected] writes:
HELPI HAVE THE LATEST VERSION OF READER FOR SOME REASON IT FREEZES UP WHEN
SRCOLLING OR PRINTING THEN I HAVE TO SHUT DOWN & RESTART PLEASE ADVISE
created by pwillener (https://forums.adobe.com/people/pwillener) in
Adobe Reader - View the full discussion
(https://forums.adobe.com/message/7359996#7359996)

Random BSOD - Toshiba Qosmio X500 13R (Windows 7 Home Premium x64) have min

I've been having some problems with random BSODs on my laptop.
The laptop itself is fairly new,bought in March this year,really good model but refently I started having problems.
One day I closed the laptop and thinking it went into sleep mode but a few hours later when I opened it a BSOD stared me in the face,the processor part was pretty hot so I immediately restarted it to lower the temperature,but I remember that the BSOD had something about "Kernel Power" written on it.
It happend 3-4 times since then,the third time it happened I enabled minidump logging so now I also have the log from the last time it happened,can anyone take a look at it and tell me what is going on and how to fix it??
I still have a guarantee on this baby so I can get it fixed for free if it's a hardware issue, still I have some important work to do this week (already almost lost a crucial project file on this) so I want to try and fix it myself for now,until I get this project done.
Thanks!!!
LAPTOP MODEL:
Toshiba Qosmio X500 13R
Specs:
QOSMIO X500-13R - RED
Intel Core i7-740QM Processor, 1.73 GHz
Windows 7 Home Premium 64-bit
18.4'' Toshiba TruBrite Full HD 1,920x1080
1000GB HardDisk (500GB + 500GB [7200rpm])
8GB RAM DDR3 (1,066 MHz) max 8GB
NVIDIA GeForce GTS 460M (1.50GB)
Wireless LAN b/g/N-Bluetooth
TV Tuner
Rewritable Blu-ray Disc
HD Web Camera with built-in Mic
Minidump file:
http://www.mediafire.com/?94akhevoscc8197

>I still have a guarantee on this baby so I can get it fixed for free if it's a hardware issue, still I have some important work to do this week (already almost lost a crucial project file on this) so I want to try and fix it myself for now,until I get this project done.
The BSOD can be caused by software of hardware issue.
You can check if new OS installation would solve this if its software issue then a fresh OS installation is the right workaround. Before starting a OS installation, backup the data ;)
But of course the issue could be related to hardware; for example high temperature.
You said that you have noticed higher temperature while happening.
So maybe the memory modules are affected by higher temperature and this leads to BSOD. In most cases clogged fans are reason for that. Check if dust and debris needs to be removed you can remove dust using compressed air spray.
But if this does not help, I would recommend checking the hardware under warranty conditions

Mac wont shut down, restart or sleep - corrupted software update?

My Mac Pro (2007 - OSX 10.6.7) will no longer shut down, restart or sleep. When I try to shut down, it logs me out of my user account, shows the light blue screen, momentarily shows the Leopard space background screen, before showing the blue screen again, and finally returning to the login screen prompting for my user/password.
The only way to poweroff from this point is to hold down the power switch until it forces a power down. This issue has been present for the last two weeks or so ever since I did a Software Update containing a security update. Initially it just failed to perform that update, although after a few days it did do the update, seemingly by fluke. After that, the problem persisted and now there is a new update (Fonts) which again fails to update.
I have tried all of the following:
Power off Mac, unplug power and leave for a few seconds
Power on Mac holding down Ctr + Opt + R + P (resetting PRAM etc)
Boot up from install CD and perform Disk repair (it did find problems with the disk and repaired them)
Check and repair permissions
Delete Software Update related plists & caches from ~/Library and /Library
Still the problem persists. Examining the logs shows me this:
04/05/2011 00:24:50          com.apple.WindowServer[11503]          Wed May 4 00:24:50 macpro.local WindowServer[11503] <Error>: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.
04/05/2011 00:25:00          com.apple.launchd[1]          ([0x0-0x226226].com.apple.SoftwareUpdate[11517]) Job appears to have crashed: Segmentation fault
04/05/2011 00:25:00          com.apple.ScreenSharing.server[11508]          Wed May 4 00:25:00 macpro.local AppleVNCServer[11508] <Warning>: CGSShutdownServerConnections: Detaching application from window server
04/05/2011 00:25:00          com.apple.ScreenSharing.server[11508]          Wed May 4 00:25:00 macpro.local AppleVNCServer[11508] <Warning>: CGSDisplayServerShutdown: Detaching display subsystem from window server
04/05/2011 00:25:00          com.apple.UserEventAgent-LoginWindow[11507]          Wed May 4 00:25:00 macpro.local UserEventAgent[11507] <Warning>: CGSShutdownServerConnections: Detaching application from window server
04/05/2011 00:25:00          com.apple.UserEventAgent-LoginWindow[11507]          Wed May 4 00:25:00 macpro.local UserEventAgent[11507] <Warning>: CGSDisplayServerShutdown: Detaching display subsystem from window server
04/05/2011 00:25:00          com.apple.ReportCrash.Root[11518]          2011-05-04 00:25:00.895 ReportCrash[11518:2703] Saved crash report for Software Update[11517] version ??? (???) to /Library/Logs/DiagnosticReports/Software Update_2011-05-04-002500_localhost.crash
04/05/2011 00:25:02          com.apple.WindowServer[11520]          Wed May 4 00:25:02 macpro.local WindowServer[11520] <Error>: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.
I can paste the crash report referred to in the logs if that would be helpful but for now will leave it out as it's huge and largely full of gobledygook.
I'm at my wits end now. I've always been very proud that in ~4 years of Mac ownership I've never had to reinstall OSX - something I used to do on an anual basis with Windows. My next step probably is a full reinstall, but I really do consider it a drastic step and a last resort.
Here's hoping that the Mac Support Community can help me out
Thanks in advance.

As a followup, upon the advice from someone else I created another user account (non admin) and logged in as that user. From that account I could successfully power down.
I'm still convinced the issue is related to Software Update as examining the logs showed none of the Software Update related entries as above:
04/05/2011 09:56:40          com.apple.WindowServer[760]          Wed May 4 09:56:40 macpro.local WindowServer[760] <Error>: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.
04/05/2011 09:56:44          com.apple.coreservicesd[87]          ThrottleProcessIO: throttling disk i/o
04/05/2011 09:56:50          com.apple.loginwindow[759]          2011-05-04 09:56:50.297 migCacheCleanup[781:903] Flushing Cache Locations...
04/05/2011 09:57:12          com.apple.WindowServer[840]          Wed May 4 09:57:12 macpro.local WindowServer[840] <Error>: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.

Printing duplex with HP Officejet Pro 8600 causes windows 7 OS to shut down/restart

Why when printing duplex with my HP Officejet Pro 8600 printer it causes windows 7( 64-bit) to shut down/restart. Windows message is "Windows has recovered from an unexpected shutdown. I've ran HP Hardward Diag. Utility and Print and Scan Doctor which indicated everything is working properly with the printer. Ocassionaly I can print duplex without windows shutting down and restarting, but most of the time it creates issue with Windows causing it to stop and restart. Single sided printing seems to be fine. I've already oncehad windows to "Startup Repair" in which ccase I selected restore to a previous working point. Everything worked for awhile then a duplex printing session starting causing windows to shut down again. THanks for your assistance.

Yes, the updated USB 3.0 driver corrects the issue and should be installed.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

I have a Canon PIXMA MX870. Turning it on I get a code: B200. Tried shutting down & restarting, same

I have a Canon PIXMA MX870. Turning it on I get a code: B200. Tried shutting down & restarting, same error msg.

We have the same problem. I think it has something to do with the printhead. We found reference to this problem and suggested fixes under the model MX850 on this forum. One person suggested soaking the printhead. Yikes. We barely got much use out of our printer before this happened. Very frustrating. Husband tempated to buy an Epson today.
Here is the solution offered on another message in this forum:
puskas
New Contributor
Posts: 2
Registered: ‎07-16-2013
Re: Error Code B200
Options
‎07-16-2013 01:43 PM
Same for me. I looked elsewhere and found other solutions. I soaked the print head in warm water until it ran clear. Dried the unit for 15 hours, unplugged everything. Reinserted the printhead, ink cartridges, power cord, USB connection. Started unit and it worked. How long, I have no idea, but it saved me some money

Macbook Pro Won't Shut Down, Restart, or Logout after using Onyx.

Hi,
Earlier this week I found that my macbook wouldn't shutdown, restart, or logout from the finder menu (or any other menu, such as Onyx or Software Update). The only way I could get it to restart was through Terminal. I tried every solution, but nothing would fix it. After backing everything up, and doing a clean reinstall, everything was fine. Then, when I used Onyx, I tried to install the Archives Preference pane and the Processor Preference pane. The window just sort of hung there not responding - and finally I had to force quit Onyx. Now my system is back to not shutting down, restarting, or being able to log out again. The good thing is that I think I've isolated the problem. The bad thing is that I have no idea how to fix it. I tried uninstalling Onyx, but that did nothing. I've used Onyx regularly and have never had any issues, and I can't seem to find anyone else with this problem.
Can anyone help? I'm sorry if this is the wrong forum for this topic. If there is a better forum for it, let me know and I can repost.
Another problem that I'm having is when I open iTunes, the dock icon comes up for about a second and crashes. I tried completely reinstalling iTunes, but that hasn't worked. Perhaps I missed something? BTW - everything else is operating just fine (i.e. Quicktime, etc.)

HI and Welcome to Apple Discussions...
Run Disk Utility from your Mac install disc.
Insert your install disk and Restart, holding down the "C" key until grey Apple appears.
Go to Installer menu and launch Disk Utility.
Select your HDD (manufacturer ID) in the left panel.
Select First Aid in the Main panel.
*(Check S.M.A.R.T Status of HDD at the bottom of right panel. It should say: Verified)*
Click Repair Disk on the bottom right.
If DU reports disk does not need repairs quit DU and restart.
If DU reports errors Repair again and again until DU reports disk is repaired.
When you are finished with DU, from the Menu Bar, select Utilities/Startup Manager.
Select your start up disk and click Restart
While you have the Disk Utility window open, look at the bottom of the window. Where you see Capacity and Available. *Make sure there is always 10% to 15% free disk space*
If you cannot boot from your install disc, try booting in Safe Mode
You do not need Onyx, especially not good for Snow Leoaprd. You can run cron tasks from the iStat Pro widget available here.
http://www.apple.com/downloads/dashboard/status/istatpro.html
Carolyn
Message was edited by: Carolyn Samit

Cannot shut down, restart, or log off iMac

I have an iMac with OS 10.5.2. I use the Virus Barrier virus protection program and have not had any problems with it. However, immediately after installing the latest Virus Barrier update, my computer began acting strangely.
Most importantly, since that time I have not been able to shut down, restart, or log off my computer. When I try to take any of these actions, I get the standard message box asking, for example, "Are you sure you want to shut down your computer now?" I click on "Shut down" and the desktop icons and the menu bar disappear but then nothing at all happens. Sometimes, after a while, I may get a message saying that the action "timed out." I then click on the Finder icon on the dock, and the desktop icons and menu bar reappear. I've tried force-quitting the Finder, but that did not work. Even if I manually shut off the power, when I turn it back on, the desktop immediately appears without the usual beep and without going through the normal startup procedures. It seems that even when I turn off the power manually, the computer itself does not actually shut down.
Additionally, my screen saver no longer works. Although I have it set to come on automatically, it never does.
I contacted Virus Barrier support which advised me to uninstall the program. I did, but that did not help the problem. I've tried "Repair Disk Permissions" in the Disk Utility application, but that did not help either.
Apart from the above, I still seem to be able to use the programs on my computer with no problem.
Does anyone have any idea what is causing this problem and what I can do about it?
Thank you.

DO NOT JUST PULL THE PLUG! Press and hold the power button until it shuts down fully. This can take several seconds. Once you are sure the fans are off, click the mouse a couple of times to make sure there is no response, then you can pull the plug, to be sure.
I suggest that you then start up in Safe Mode by holding the Shift key as soon as you hear the chime. The OS should start in the normal fashion, except you will see a Safe Boot legend.
Once you've logged in, bin the Finder .plist as suggest, and I'm make sure that all the Virus Barrier files are well and truly gone as well. Don't forget to check /Library/StartupItems and ~/Library/StartupItems. Once you reboot, things should be back to normal.
As suggested, AV programs are pretty much a waste of CPU on a Mac. If you really must have one, I recommend ClamXAV. Apart from anything else, it's free.

Cannot shut down restart or log out

Hi,
My new macbook pro cannot shut down restart or log out. When click shut down restart or log out. it does NOTHING. no screen comes out, no window telling me that an application is stopping the shut down, just nothing. After I try several times to shut down, I can continue using my macbook normally as if I didnt try to shut down at all. What should I do? What is wrong?

What happens when you press the power button? It should bring up a dialog box asking if you want to Restart, Sleep, Cancel, or Shutdown.
Also, try it from the terminal prompt. The Terminal application is in the Utilities folder. The Utilities folder is in the Applications folder.
Once you've launched Terminal, type:
sudo shutdown -r now
Enter your login password when prompted.
This should initiate a reboot.

Mountain Lion won't sleep, shut down, restart, or log out.

Hi All,
After Mountain Lion my 2010 iMac 27" won't sleep, shut down, restart, or log out.
Basically most functionalities of clicking the apple icon are disabled - "About this Mac" doesn't work either.
Please help!
Before Apple fixes this, is there another way of putting my Mac to sleep or shut down?

Just adding another voice to the chorus. Since upgrading to Mountain Lion my computer will not sleep. The cursor freezes when I try to invoke sleep but the computer and monitor remain on. The cursor unfreezes when I tap the spacebar the way I would normally do to wake from sleep. Fortunately, shutdown, restart and logout function normally, so I guess I should count my blessings. This isn't my only problem with Mountain Lion, but I didn't want to muddy the waters on this thread with other issues.
Dual quad-core MacPro3,1

HT201150 How can I turn off this "feature" and have the power button bring me the shut down / restart / sleep dialog by default again?

How can I turn off this "feature" and have the power button bring me the shut down / restart / sleep dialog by default again?
With the position of the power button on the Retina MacBooks, any mistake turns off the screen in the middle of a presentation or any activity using a projector or big screen — a huge waste of time to wake up the display, enter password, have the projector sync back, watch audience disconnecting from what was being discussed, etc.
This is very annoying, and seems to add to the increasing collection of options Apple decided to make by itself instead of allowing the user to choose.
Come on Apple guys, I'm using my Mac because I want options and lots of preferences to tweak to my needs.
If I needed the lobotomized version I'd be using my iPad!
Any way (official or hack) to change this button back to its proper funcionality?
Thanks!

cterra wrote:
How can I turn off this "feature" and have the power button bring me the shut down / restart / sleep dialog by default again?
Not what you want, but you can get the shut down / restart / sleep dialog by holding the power button

Toshiba Qosmio X500-12N Shuts Down/Restarts for no reason

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