Toshiba repair depot trouble

After months of not being able to use my 6 month old laptop I managed to get a box to send it into the the repair depot. 
I login to check the status of the fix and it says there is no record of of my case number! So I called the relation dept and got some indian guy telling me that it's not their problem and I have to contact the repair  depot but guess what? he won't give a bloody number to call!!!
What do i do?? 

It seems persistence has paid off and now they are waiting for parts. I do find it a little funny that they said they did not have the case number in the system yet they managed to update the status of the case...
Did your computer get sent back in working condition? 

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  • Repair depot

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    Email:
    MTM:
    S/N:
    Date of Purchase:
    Case ID:
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    Check out the Community Knowledge Base for hints and tips.
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    If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
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    That's an obsolete URL.  Please use http://depotstatus.toshiba.com, which will redirect to http://www.csd.toshiba.com/cgi-bin/tais/support/js​p/repairStatusLogin.jsp.
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