Repair Depot Status page

The webpage at http://globalservice.toshiba.com:8080/StatusLookup/StatusLookup might be temporarily down or it may have moved permanently to a new web address.
Solved!
Go to Solution.

That's an obsolete URL. Please use http://depotstatus.toshiba.com, which will redirect to http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/repairStatusLogin.jsp.
Jim

Similar Messages

Laptop successfully delivered to Texas repair depot, but Depot status still says it isn't received

I mailed my laptop in because the hard drive went out and I watched the tracking until this morning and it says it was successfully delivered at 9:42 AM and the depot status still says it was not received even though it is 3 PM. The tech support people said they would send an email to the check in manager but I have no idea if that will solve anything.
Solved!
Go to Solution.

Hi Kollito, Welcome to the forum.
Don't sweat it, because it takes a few hours for the US depot computer, to sync up with the main support website page.
Check back tomorrow.
Cheers
DragonRider
I'm DO'ing IT
Lenovo Y470 085525U 2nd generation Intel® Core™ i7-2630QM processor ( 2.00GHz 1333MHz 6MB )
IdeaCentre A520 Intel® Core™ i5-3230M processor ( 2.60GHz 2600MHz 3MB )
YOGA Tablet 2 Pro-1380F
X1 Carbon 2nd Gen (20A8) ThinkPad + T420

Repair Depot Repair Status

I just sent my phone in and they receieved it Friday 10/18/2013. On my repair status page it says "new", what does that mean. Can anyone elaborate on what exactly that means?

probably means that it has just been received. please be patient and wait a few weeks then check the status of your repair again.

ThinkPad W520: Parts Wrongly Listed in and/or Missing from Lenovo Order Status Page

I ordered a configured ThinkPad W520 off Lenovo.com for USD1500 yesterday. Later when I went back to check my order status, to my surprise some parts were either shown up incorrectly or simply missing.
For example my ThinkPad W520 includes (but not limited to) these parts:
Parts missing from Lenovo Order Status page:
UltraNav with TrackPoint & touchpad
Express Card Slot & 4 in 1 Card Reader
Question: Where are they? Why missing?
Parts shown incorrectly on Lenovo Order Status page:
I've ordered: 15.6" FHD (1920 x 1080) LED Backlit Anti-Glare Display, Mobile Broadband Ready
Lenovo Order Status page shows: SBB 15.6FHD (1900 X 1080) LED
Question: Why 1900 instead of 1920? What gives?
To be on the safe, I tried hard to match each of the parts consisting my ThinkPad W520. So far the above are my concerns. I know many of you are long-time Lenovo patrons. I'd appreciate your patience look through the below complete lists and advise if Lenovo indeed have received my order correctly.
Thank you very much!
[B][U]The ThinkPad W520 I've order: [/U][/B]
Part Number: 4270CTO
ThinkPad W520 - 1 Yr Depot Topseller Warranty
Processor: Intel Core i7-2720QM Processor (2.20GHz, 6MB L3)
Operating system: ThinkPad PC DOS License
Operating system language: PC DOS 2000 License
Display type: 15.6" FHD ([B][COLOR="SeaGreen"]1920 x 1080[/COLOR][/B]) LED Backlit Anti-Glare Display, Mobile Broadband Ready
System graphics: NVIDIA Quadro 2000M Graphics with 2GB DDR3 Memory
Total memory: 4 GB DDR3 - 1333MHz (1 DIMM)
Keyboard: Keyboard US English
Pointing device: [B][COLOR="SeaGreen"]UltraNav with TrackPoint & touchpad[/COLOR][/B]
Camera: 720p Camera
Storage subsystem: Internal RAID - Not Enabled
Hard drive: 320 GB Hard Disk Drive, 7200rpm
Optical device: DVD Recordable
System expansion slots: [B][COLOR="SeaGreen"]Express Card Slot & 4 in 1 Card Reader[/COLOR][/B]
Battery: 9 cell Li-Ion Battery - 55++
Power cord: Country Pack North America with Line cord & 170W AC adapter
Bluetooth: Bluetooth 3.0
Integrated WiFi wireless LAN adapters: Intel Centrino Ultimate-N 6300 (3x3 AGN)
Integrated mobile broadband: Integrated Mobile Broadband - Upgradable
Language pack: Language Pack US English
[B][U]ThinkPad W520 shown under Lenovo Order Status:[/U][/B]
4270CT       CONFIGURED SYSTEM
0A68541       SBB ICI7-2720QM
27R1799       VBB PC DOS LICENSE
39T7676       SBB DOS 2000 FLYER - NO
0A68535       SBB 15.6FHD ([B][COLOR="Red"]1900 X 1080[/COLOR][/B]) LED
0A68894       SBB NVQ2000M GR
45M4572       VBB 4GBPC3-10600DDR3 1333SODMM
45M4839       SBB KEYBOARDUS ENGLISH
0A68527       VBB NO FINGERPRINT READER
0A68558       SBB 720P HD CAM INT MICR
0A69620       SBB I RAID-NOT EN
0A68552       SBB 320GB HDD7200RPM
0A71939       SBB DVDRECORDABLE
0A68529       VBB ECS+4IN1CR
45M4816       SBB 9CELLLI-ION BATTERY
0A68904       SBB CPNAMLC+ 170W AC AD
0A68261       SBB BLUETOOTH 3.0
45M4804       SBB IN.CENT.ULTIMATE-N 6300
44C7950       SBB INT WRLSSWDAREANTWRK UPGR
0A68564       SBB LANG PCK US E

you are right, this is very silly! ")
W520 4270CTO i7-2820QM Quadro2000M 1920x1080 Display 16GB RAM 2x240GB Intel 510 SSDs (RAID 0) - BIOS 1.42 - PCMark7:4,568
Samsung Series 9 15-inch NP900X4C-A03US - PCMark7: 4674

New PB already at Apple Repair Depot

Got my great new 17in. PB and had to take it in to an Apple store straight away... The right rear fan was always running, right from start up, with practically no CPU usage, no strange apps, nothing - right out of the box this approx. $3k machine was not right.
It's been at the depot for nearly a week now and the latest 'update' is 'hold-engineering'... been like that for days. When I finally got someone at Applecare to contact the depot for a REAL update, they said they were awaiting testing software. The main repair depot of Apple didn't have the necessary equipment to test my PB? This is crazy. So here I am, typing away on my 2001 TiBook wondering if I've purchased a lemon - but more importantly wondering why the company I love was not properly set up to repair and fix their newest products. When something like this comes up, it should be standard to replace the machine and deal with the troubled unit/poor preparation, internally.
Just my two cents from a true Mac fan who's just slightly disappointed.

I agree 100%. I ordered a 17" several minutes after the new ones were released on Oct 19th. I received it exactly one week later. Upon booting it up, there was a dead pixel near the center of the screen. I tried to live it but couldn't. Then I noticed something else. The lid was not aligned properly with the base of the PB. I called Apple on Oct 22nd and spoke with a rep. I explained my problems and he asked me to take it to the Apple Store to have a genius look at it. I took it there and explained my problems. The genius checked it out and for the most part agreed with me. He typed up a case and gave me the case number. I called Apple the next day and gave them the case number. The rep pulled it up and asked, "Ok, where would you like me to send the box?" I asked, "What box?" He explained he was going to send a box to have me put my PB in and send back to the repair depot for repairs. I disagreed and said I want a new one. After an hour on the phone arguing with 4 different reps that this PB was obviously defective, they decided to replace it. They made sure to let me know that normally, there would be a restocking fee because it was a BTO with the 7200rpm drive but they were willing to make an exception under this circumstance. Whatever, just give me what I paid for. The rep created a work order and gave me the information to track the status of my new PB. On Oct. 24th, my new PB was shipped out and I received Oct. 28th. Pretty quick! The only thing that bites was I had to pay for the shipping to send the previous PB back. But that's ok. I got another brand new PB and this one is excellent! No dead pixels and a perfectly aligned lid. =)
Call Apple and complain. Be polite yet firm. It will get you a long way. Express the fact that you are not happy and would like some satisfaction. It works great.

Tablet sent to repair depot?

I just sent my excite 10 in to the repair depot, because after only a few months of light use, its creaking all over, one of the buttons is extremely loose, and the light bleed has just bugged me to death. My question is, do you think these will actually be repaired, or will I just get it sent back because they coudnt find anything wrong with it? I feel like they will think they're minor problems. I've heard bad things about the repair depot too. I hope it doesnt take forever

I have and I was extremely frustrated in the end. Shipping my tablet was fine but trying to find out the status and WHAT EXACTLY WAS DONE during the repair...NOT SO MUCH! When I finally recevied my tablet back, there was no paperwork, no description of what was discovered or what they actually did to find the problem nor was there any follow-up details. I received an email stating that my tablet had been repaired and that a "detailed summary" or the repairs would be included but NOTHING came in the package except my tablet. I called customer care thinking they would be able to give me more information but they simply said check the depot website for the status update (NO HELP...only a pictogram of receiving/being fixed/shipped back to customer). I then called and asked if they could email me a copy of what exactly was done to MY tablet and they said they were not allowed to email or hard-copy mail me any details pertaining to the fixing of the tablet or what exactly was done. All they would say is that there was some sort of motherboard problem and that was it. Nothing else...NOTHING. I was so frustrated I sent a warning to consumers on ConsumerReports.com about it. I feel that I purchased the product; I paid for the addiitonal warranty; I filled out and sent ALL PAPERWORK they required me to send with my tablet; the least they could have done is send me details about what they found and what they fixed on MY product. Ok, that was a rant but you get my drift. I am now here again, a month later, with another problem though so we will see how this goes. Thanks and sorry so long! Sorry...forgot to mention...turnaround was about a week and a half or so.

Toshiba repair depot trouble

After months of not being able to use my 6 month old laptop I managed to get a box to send it into the the repair depot.
I login to check the status of the fix and it says there is no record of of my case number! So I called the relation dept and got some indian guy telling me that it's not their problem and I have to contact the repair depot but guess what? he won't give a bloody number to call!!!
What do i do??

It seems persistence has paid off and now they are waiting for parts. I do find it a little funny that they said they did not have the case number in the system yet they managed to update the status of the case...
Did your computer get sent back in working condition?

North America Depot Status offline

As the topic states, the website is down/not available, and directs to a 404.The StatusDepot page for North America has been offline for a few days (even before the Windows 10 launch) as well:
Steps to reproduce problem:
        Navigate to: https://download.lenovo.com/lenovo/content/vru/depotstatus.html
        Click IdeaPad
        Click North America/United States (https://download.lenovo.com/lenovo/content/vru/ipg_ds_usen.html)
        Be forwarded to this page: http://consumersupport.lenovo.com/us/en/RepairStatus/RepairStatus.aspx
        Get 404 Not Found Error  Also, it took me about ten minutes to post this, because it kept saying there were errors in my post.

Hey Quevo,
You should be able to check the depot status usng the link below, but Ill check into the dead link you mentioned. thanks! https://support.lenovo.com/us/en/depotstatus

Status page in X3000 no longer showing any data.

Using the latest 1.0.05 firmware on X3000
Status page perpetually shows "Connecting" even though I'm connected.
It no longer shows data such as the Internet IP address, Gateway etc.
Only DNS IP addresses are shown.

Hi,
Try to turn off your X3000 for around 60secs then check again. If it's doing the same issue after doing a powercycle, you may have to perform a hard reset then reconfigure your router.
If everyone needs to believe in something, I believe I'll have another beer..

I have a HP PSC 2210 all-in-one. Can I print a status page that shows count of pages printed?

I said everything in the subject except, if there is a status page printing capability how do I do it,

Hi there,
This article should cover the issue you are experiencing. Give the steps outlined a shot and let us know if it helps.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

Please restore e-mail or at least give us some real information. Tech support is almost smug in their response for additional information. The iCloud status page has said the same thing since yesterday. A real dis-service. My business depends on this!

Please restore e-mail or at least give us some real information. Tech support is almost smug in their response for additional information. The iCloud status page has said the same thing since yesterday. A real dis-service. My business depends on this! Any one have any suggestions not being offerd by tech support or Apple? Anything at all?

mdjb wrote:
I just lost a big opportunity to get a new client because of this!! almost 24 hours now without any email service. I was one of the original.mac customers. I am over this time to move on. It is an inferior product.
My sympathy, but, this is what you agreed to when you chose to use a free system: (From terms of service agreement, iCloud)
APPLE DOES NOT GUARANTEE, REPRESENT, OR WARRANT THAT YOUR USE OF THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, AND YOU AGREE THAT FROM TIME TO TIME APPLE MAY REMOVE THE SERVICE FOR INDEFINITE PERIODS OF TIME, OR CANCEL THE SERVICE IN ACCORDANCE WITH THE TERMS OF THIS AGREEMENT.
And this is no different from any other free service I'm afraid. Pay for your mail, then you have the right to expect service.

Getting Error after changing the recalculation date in retropay status page

We run Retro-Notifications Report (Enhanced) - PDF and one record came with the recalculation date as 01-JUL-2009 ( Hiredate). We want his retro should be calculate from 12-Jan-2010. When we are changing the recalculation date of this employee in HRMS Super User -> View-> Retropay Status page it is giving a error like that.
Error :
You cannot update to this recalculation date for the assignment because it contains one or more elements with an earlier recalculation date. Please choose an assignment recalculation date that is the same as, or earlier than, the recalculation date of all the individual elements.
Please suggest in this case.
We are using Oracle 12.0.6.

Entry or hiring date
This is date which is being posted to FI so it will not allow to change the old data
Even if you try to do so the retro will start from this date and will trow errors
Reward points

Repair Depot won't finish and return my computer- can someone tell me how to get response?

Repair depot received my G560 laptop on 12/2 after I talked to tech support who assured me it was a 7 day turn around in the repair depot. So, I figured with shipping both ways, I should not be without it for more than 11 days.
On 12/5 they posted an update that they were waiting for parts. That is the last update online. I called 12/7 and was told the motherboard was replaced and they were testing the system. I called 12/9 and told the same thing. I asked how long they will be testing the system since it took 5 months for it to happen to me. I just got the canned apologies and assurances. But, this guy said maybe 3-5 more business days.
I called 12/14 (yesterday) and told the exact same update. She assured me she would email the depot and get an update and call me back. Of course by evening she had not called. So, I called again. This guy told me the update put in their system (still nothing changed online) earlier that day was they were waiting for parts. So, on 12/5 it was repaired and on 12/14 they are waiting for parts. CRAZY!! I explained to him I was going out of town next week and needed it back before then. He assured me I would have it back before I leave. How can can make that assurance is beyond me since they are waiting for parts (that they should keep a large supply of since this seems to be a common problem) and he has no idea when the parts will be in. I told him it was going to be a big problem having it sit in the snow for 2 weeks and he again assured me it will be in my hands before I leave. Of course, he never asked what day that would be.
So, tomorrow will be 14 days since they received it and I was told by tech support it was a 7 day turn around.
Has anyone found a phone number of someone with Lenovo who actually can help me rather than the regular "I'm sorry, ma'am, that you are having this problem" and "I assure you ..." employees? In all my years of laptop use, this is the first time I have had problems with one prior to 3 years of use and even then, it's minor. Funny how I was told Lenovo was a good brand, but the cheap plastic they are made of should have clued me in.
Please share any successful tips you may have.

@vgeorge,
Appreciate if you can drop me a private message with the following information so I can get a customer relations person to follow up on your case.
Name:
Mobile:
Email:
MTM:
S/N:
Date of Purchase:
Case ID:
//JameZ
Check out the Community Knowledge Base for hints and tips.
Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
X240 | 8GB RAM | 512GB Samsung SSD

WRT54G2 - IP address not correct in status page

I recently bought a new WRT54G2 (firmware 1.0.01), and it's been working fine for a couple of months. However, recently I've been unable to connect via Remote Admin, and also I've been unable to use my FTP client, so I checked the status page, and here's what it shows for my IP:
Current Time:Fri, Jul 17 2009 15:27:51
MAC Address:00:23:69:36:A7:5F
Router Name:WRT54G2
Host Name:
Domain Name:hsd1.il.comcast.net.
Login Type:Automatic Configuration - DHCP
IP Address:10.1.10.10
Subnet Mask:255.255.255.0
Default Gateway:10.1.10.1
DNS 1:10.1.10.1
This is NOT my IP address, and seems to me like the router has reset to a default value. Anybody know why this would happen? My internet connection is working fine, as well as my internal network, but I just can't get my FTP client to work, or connect remotely to my computer.

A few ideas/questions...
First suggestion is to get Applejack...
http://www.versiontracker.com/dyn/moreinfo/macosx/19596
After installing, boot holding down CMD+s, then when the prompt shows, type in...
applejack AUTO
Then let it do all 5 of it's things.
This will assure that the filesystem, Permissions, etc are OK, it'll clear caches nicely too.
Then get Little Snitch...
http://www.obdev.at/products/littlesnitch/index.html
So we can make sure nothing is gong out that we don't want.
Do you anything about "Thomson"?
If it's files you wish to try to delete to fix, these are the frequent offenders...
/Library/Preferences/com.apple.sharing.firewall.plist
/Users/nnnnLibrary/Preferences/com.apple.internetconnect.plist
/Library/Preferences/SystemConfiguration/preferences.plist
/Library/Preferences/SystemConfiguration/NetworkInterfaces.plist
Reboot required, and set up Sharing and Networks again.
Does...
http://127.0.0.1
Get you to your machine's Web page?

Cube Status Page

I need to create a cube status page and need ideas. I thought I would post this and see maybe if someone has an idea.
Details:
Everynight, we start running batch and all our Essbase users are logged out of the cubes. We run batch through out the night. Our cubes become available the following day around 8:00 AM. I need to create a .NET/website that will show the status of the batch as cubes become unavailable/available. For example, I would like to list the names of our cubes, their status(avail/not avail), timestamp of when it became available, and most importantly ETA(Expected Time Arrival). I would like to create this page on a SharePoint site. We have about 25 Essbase cubes and are on version 9.3x. We have both ASO and BSO cubes. The servers we use are UNIX.
In conclusion, my goal is to create a site for cube availability status page and display the above fields(cube name, status, enable time, ETA, etc.,). Does anyone have an idea on how to accomplish this especially the ETA?
Thanks,

Hi,
ETA Expected Time Arrival, for this you need to calculate how much of time the transaction would take ( when i say transaction , it means Load or calc process).If they are new cubes, which have been run so far , then you need to simulate calculation to estimate calculation time(refer chapter 55 :'optimizing calculations').If you have been running cubes ,then you know already by now how much time the cubes have been taking.
Just pay attention to the following things:
1. How many cubes have been run simultaneously
ex: If yoru XYZ cube when run around 2 PM is taking 30 minutes for its processing.We cannot conclude that it would take 30 minuts irrespective of anything. The XYZ cube ,when being processes , there miht be other cubes which are simultaneously being processed ( which would impact the processor and RAM sharing..and other resources).
2. Take care also of the specific cubes run as per your batch to conclude the ETA , when different cubes are run simulataneouly ,again ,basis the cubes nature it might take time .
3. For any specific month/quarter ,for any particuar cube , the data to be loaded is more ( might be because of some business reason) , do factor in that point . It might happen one in a quarter of year.
For now , i see these points on the top of my head .
Out of curiousity, is it a requirement for your operational comfort or any other reason.
Sandeep Reddy Enti
HCC
http://hyperionconsultancy.com/

Repair Depot Status page

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