Total System Failure -- Travelling Abroad

My iBook G4, purchased in December 2003, has experienced a total meltdown. I have reinstalled the OS a couple of times -- it still won't start correctly and won't always start even off the boot up disk. I ran the hardware check disk and it shows nothing wrong. Thank god I have it all backed up, but I still need a computer! I would take it to someone 'authorized', but I am living in Cairo Egypt doing research until next spring. I did purchase apple care 3 year extended warranty, but I can find no information on this site about how I would go about sending this computer to the US for help. I have a friend going to the US over Thanksgiving, and my parents are coming to visit me in Egypt around Christmas, so if it could be fixed in that time frame I would like to get a dialogue going with Apple or some authorized dealer near my parents in CO. HOW CAN I GET AN ACTUAL PERSON AT APPLE TO RESPOND TO AN EMAIL ON THIS?

Sorry, but Apple does not provide technical support via email. The only technical support they offer for PowerBooks is via telephone. I'm unable to find any authorized service or technical support in Egypt, so unless you're willing to pay for an overseas call to Apple Technical Support (I don't think their toll-free number - 800-275-2273 - works from overseas, but you can try it), your best bet may be to have your friend bring your computer back to the US or send it to your parents and have someone take it to an Apple Store (there are two in Colorado) for servicing.

Similar Messages

  • White Screen - total system failure

    I just purchased a new MacBook Pro, 1.83 GHz, serial # begins with W8614. I set up the AirPort wireless base and at first I could only get an internet connection right next to the base - I lost it if I moved farther away. I tried again later from the next room and this time the internet connection seemed to work. I was browsing the web and suddenly the entire screen went white for a few seconds, then nothing. The screen went dark and the computer died.
    I unplugged it from the power source and plugged it in again, closed and opened it, tried every button, couldn't get anything to happen, the screen was totally dark. The computer was still on, though, because it was hot and the little white light at the latch on the front was on. I assumed the battery was still running, so I waited overnight for it to run out.
    The next morning it was cold and the latch light was off. I plugged it back into the power adapter and tried to turn it on. For a second I heard a flicker of noise and then nothing again.
    I called Apple tech support and they asked me to try a few things like resetting the power manager but nothing worked, it was still dead. So they arranged for me to send it in for repair. My question is: what could cause this kind of total system failure? It died completely in the first few minutes I was using it! Apple's always crowing about how reliable its computers are compared to the competition, but this performance is ghastly. It does not inspire confidence, to say the least. Can this kind of problem be repaired? Should I have any faith in the machine once it's returned to me? Yipes.

    I bought it from Amazon, not Apple. Amazon allows you to return opened computers within 30 days, but they charge a 15% fee. I was hoping when I called Apple tech support that they'd just offer to replace it right away, but I guess if you buy the computer somewhere else their policy is to try repair first.
    Certainly if Apple can't repair it, they'll send me another one. It's just that I never heard of a computer totally dying like that right after purchase - I wasn't aware how often that occurs. I'm just worried it might be buggy and crash frequently after I get it back - in other words, it might be a lemon. Hopefully I won't have to have it repaired over and over. Plus, of course I'm annoyed that I just acquired my shiny new expensive machine and now I have to wait two weeks before I can begin to use it.
    Thanks for replying. Do you have an idea what causes this type of white screen demise? Any reassurance would be helpful.

  • Constant crashing - 'Total system failure'

    Hey, if anyone could help me with this problem I seem to have I'd be really grateful, I don't know much about what's going on.
    Basically, yesterday for no obvious reason a few apps started crashing on my iMac G4 running 10.4.9. Not being too technically gifted I used the solution to most of my problems, restarting the computer. Almost as soon as it started up though, it froze, so I had to restart again. This time safari refused to stay open for more than 5 minutes and msn messenger just bounced once in the dock and then stopped. I haven't installed anything dodgy recently, and the last thing that I got from apple was the 2007-004 security update.
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    Verifying volume “Hard Disc”
    Checking HFS Plus volume.
    Checking Extents Overflow file.
    Checking Catalog file.
    Illegal name
    Keys out of order
    The volume The volume isc needs to be repaired.
    *** FILE SYSTEM WAS MODIFIED ***
    *** REBOOT NOW ***
    Error: The underlying task reported failure on exit
    1 HFS volume checked
    Volume needs repair
    Unfortunately, have no idea what that means. Almost instantly after this though, some DOS-like black lines popped out from the left hand side of the screen, with white text full of numbers and computer jargon I didn't understand. As far as I could make out the kernel was involved It said something about a total system failure, and that it was waiting for a remote access code or something.
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    iMac G4   Mac OS X (10.4.9)  

    Hi Ali_J;
    May I welcome you to the Apple Discussion Forums.
    First of all this is a virus.
    Do you have a backup?
    The error message "Keys out of order" indicates that you have some really serious problems which your disk. Do you have any idea as to exactly how full your disk is?
    If you have run your free disk space very low this can cause this problem. If not, you might have a wonky disk. To repair this problem you are going to need a much more powerful tool then Disk Utility. DiskWarrior may be able to repair this problem. If it not able to fix the problem for you about the only alternative then is to reformat and reload.
    Allan

  • Why is my Macbook Pro suddenly and constantly shutting down/crashing on me and giving me a blacked out or blued out screen with lines?  Seems like a total system failure is happening?

    Macbook Pro- shortly after upgrading to free software upgrade to Mavericks- 10.9.5-
    has suddenly been freezing up, but went more directly to 'shutting down,'  CRASHING on its own.  Most of the time, if I'm even able to successfully get the laptop turned back on, it only stays up/on for a few moments before repeating the failure.   The failure is often accompanied with the monitor going 'blank,' or most typically either 'blacking out,' or going blue/green or grey screen with lines or grids all over the monitor.  All Desktop visibility, functions or applications in process disappears.  This has caused repetetive 'forced shut downs,' which I never usually do, unless prompted to because I have no choice like this.... Or as I said, the computer itself will just shut down and turn off by itself.... Can anyone tell me what this issue is, and I'm pretty sure other Mac users have seen this exact thing I'm describing happening on their laptops, with their systems or on their monitors.  Someone please explain or point me in the right direction... as naturally my laptop just went out of warranty as well.... And I don't know if this means the entire system is basically corrupted, dying/dead... and or if it is a monitor issue, a hardware issue, software issue or if there is anything that can be done to restore, repair it, etc.?   Also another thing I have noticed ever since getting this laptop- (few years old now...) is that it runs VERY HOT... has in fact burned my lap /skin many times... and seems like the fan or internal operating systems/functions are also perhaps not functioning properly.  Can this also be causing the problem?  Or is it a corruption or virus of some kind? etc.   Thank you.

    What you describe sounds like a hardware issue. Unfortunately, you'll need to get that checked out by Apple. If you have an Apple Store near you, make an appointment with the Genius Bar and take the machine in for evaluation.

  • Total system failure

    I've searched the forum to no avail, so heres my question:
    I had to manually shut down (holding power key) my macbook after it froze when trying to open safari. When I tried to turn it on again I got a blank grey screen. I tried loading from the install disc 1, but when I got to the repair disc section in first aid, the hard disc was present, but the 'repair disc' button would not highlight, so I could not press it. I have reset the PRAM to no avail. Do I have any option but to reinstall the OS. Thanks in advance.
    macbook   Mac OS X (10.4)  

    A method I wrote before, which I think works well is to start off by creating a bootable external drive at least 10 GB larger than your internal, with the utilities in one partition, space to recover in a second partition, and purchasing Prosoft Data Rescue and Alsoft Disk Warrior to go along with it.
    To create a bootable external hard drive, first format it with GUID partitioning using Disk Utility from the Utilities menu of the installer disk which came with your MacBook that appears after you select the installer. You will find a Partition tab with options how to partition. Choose the GUID partition method after selecting the external hard drive, and before erasing the external hard drive, and partition it for two partitions (one for at least 10 GB, one for at least the size of the internal hard drive). Once that is done, restart the computer from the installer disk again, and install the operating system on the external hard drive's 10 GB partition customizing the install to only install the basic operating system and nothing else. I would put both a copy of Prosoft Data Rescue and Disk Warrior on the 10 GB partition. Once that is done, attempt recovering your internal drive to the larger partition with Prosoft Data Rescue. If you are able to get usable data or already have a backup, then go ahead and try to run Disk Warrior on the internal drive.
    If Disk Warrior can't fix it, you may be due for a new drive.

  • Sudden total boot failure. Any idea what would cause this??

    Today I was adding more apps to my clean install (on an external drive) and I had to go back to my original "update" installation to get a password off Keychain (I did not migrate). After I got the pw, I shutdown and my Powerbook would not reboot! I got the chime and then utter blackness. No disk access was attempted on my external, nothing from internal drive, and still nothing when I tried the Leopard installation DVD.
    I kept trying and finally (after 10-15 minutes of getting nothing except the initial startup sound) the screen lit up and I got to the Startup Manager disk selection. I was still unable to boot from the DVD; the boot sequence had progressed only part way and then totally stalled (I gave it about 3 times as long as it would normally take to boot from a CD or DVD). I tried this twice more so I thought I had suffered catastrophic hardware failure.
    But, then, after a pram reset, I was able to restart into single-user mode and did a couple of the fsck's (file-system check in Unix) and it said the internal disk was OK both times. Got through login and to the Finder Desktop after a regular boot, and after a safe boot, but found that the Finder was corrupted and repeatedly crashed with almost everything I tried to do.
    Reluctantly then tried to boot from external drive and found that - it worked!
    Tried to fix internal drive unsuccessfully. Eventually found that DVD drive was working again too, so I did a Time Machine restore of the internal drive after booting from the Leopard install disk.
    After getting the internal drive to boot again (Time Machine worked!!), the Wacom tablet driver immediately crashed (even though I had supposedly loaded a Leopard-compatible version), so I then went to Terminal and got rid of all the StartupItems and PreferencePanes in the root Library and my user Library. I tried rebooting and since it did so without issue this time, I hooked up Time Machine and made a new backup.
    How did the total boot failure get caused? I had never seen anything like this before where the screen stayed totally black and not even the DVD would boot.
    I am now back to "normal" after 7 hours. Moral of the story is that even when your computer looks completely dead, keep trying. I just hope it doesn't happen again, since I'm not sure what the issue was.

    Faulty battery. Make Genius reservation and take this iPhone back.

  • Ink system failure 0xc19a0022

    Hello,
    I reset the printer and clean the printer-head. Then I reset the printer again and still have error message. Model B209a. Can you help thanks!

    Hi jgstary, sorry to hear that you are getting an Ink system failure on your printer. I see that you have already done the reset's on your printer. One other step I would like you to take is to please make sure you have the Power cable connected to a wall outlet and NOT in a Power Bar/Strip. HP printers already have a built in surge protector and if you have it in a Bar/Strip, the printer will not get all the power needed to function properly and it will cause false errors on the display screen. Here is a document that explains the issues with the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector .   Once you have the printer back on, if you are still getting the “Ink system failure” error, please click on the following link to troubleshoot 'Ink System Failure' or a '0x...' or a 'C2...' Error Message Displays on the Front Panel .
    If the issue is still on the screen, please contact HP Total Care at 1-800-474-6836 or if you are outside North America, please Contact HP Worldwide.
    Thanks for your time.
    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

  • System failure during locking GL account 5555 by 13113910 Message no. 8I076  and the time of saving out going excise invoice.

    Hi SAP Gurus,
    We are configuring the CIN Settings for our client and at the time of testing, while saving the Out going excise invoice the system is giving the error as “Balance in Transaction Error” and when pressed enter the system displays the error as “ system failure during locking GL account 5555 by 13113910.”
    We have configured Out going excise duty condition types  in the SD pricing procedure
    and
    also maintained the same condition types  as mentioned below  in the path IMG / LOGISTICS GENERAL  / TAX ON GOODS MOVEMENT  /  INDIA / BASIC SETTINGS/ DETERMINATION OF EXCISE DUTY / MAINTAIN EXCISE DEFAULTS
    under the headings
    AR BED Cond – JEXP
    AR Cess Cond – JECS
    ECS AR – JHEC
    And also maintained the settings in the Path IMG / LOGISTICS GENERAL  / TAX ON GOODS MOVEMENT  / INDIA  / SPECIFY  EXCISE ACCOUNTS PER  EXCISE  TRANSACTION and also in SPECIFY G/L ACCOUNTS  PER EXCISE TRANSACTION .
    But still the above mentioned error is comming.
    Note : error in not coming when I am removing the  JHEC condition type  from the path IMG / LOGISTICS GENERAL  / TAX ON GOODS MOVEMENT  / INDIA / BASIC SETTINGS/ DETERMINATION OF EXCISE DUTY / under the heading ECR AR, But we need the JHEC(ie. Higher education cess) also in out going excise invoice.
    Please let me know what is the issue and how to resolve it.
    Thanks & Regards
    Shashi

    Dear We faced the same issue and  almost for 20 days to  get it resolved.
    For this kind of error firstly Check have you activated the Liable for AT1 indicator in(IMG>>Log.General>>Tax on goods Movement>>India>>Basic Settings>>Maintain Excise registrations)
    Also Have you assigned Proper GL account in (IMG>>Log.General>>Tax on Good Movement>>>India>>>Account Determination>>Account determination per Excise transaction type.
    Here pl check the relevant GL has been assigned for
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    2 RG23C BED, (for Both incoming and outgoing excise invoice updations against your ETT)
    3 .OFF SET,(for Both incoming and outgoing excise invoice  updations against your ETT)
    4 MODVAT.CLEARING, (for Both incoming and outgoing excise invoice updations against your ETT)
    5 PLA BED& AED & SED,(for Both incoming and outgoing excise invoice updations against your ETT at the time of utilizations)
    6 PLA CESS(for Both incoming and outgoing excise invoice updations against your ETT at the time of utilizations)
    7 CENVAT ON HOLD(for Both incoming and outgoing excise invoice updations against your ETT at the time of utilizations)
    8.CENVAT SUSPENSE(for Both incoming and outgoing excise invoice updations against your ETT at the time of invoice posting)
    9.PLA ON HOLD((for Both incoming and outgoing excise invoice updations against your ETT at the time of TR6c)
    10. CENVAT REVERSAL(For cancellations vs ETT)
    11. RG23A ECS(for Both incoming and outgoing excise invoice  updations against your ETT)
    12. RG23C ECS(for Both incoming and outgoing excise invoice  updations against your ETT)
    13. PLA ECS(for Both incoming and outgoing excise invoice  updations against your ETT )
    14. RG23A AT1(check this more carefully)
    15. RG23C AT1(check this more carefully)
    16. PLA AT1(check this more carefully)
    Hope this helps you...
    Phanikumar

  • "HP AIO Printer 7180 " Ink System Failure- Worth Repair ?

    Hi              I have the above all in one printer. it is maybe 8 years old now but an excellent,top of the line printer at that time. I have gotten an " ink system failure" warning and nothing works. I have been told that this means the printer is basically shot-to chuck it-and buy a new one. Its such a nice unit, it seems a shame to not try a repair. my local printer repair shop in Vancouver -eltek- has quoted me about $50 to check it out and up to repair from there. I've heard that this is a common problem with this unit. Question- As I am Disabled , on fixed low income,  can I attempt a self repair and if so , what can I attempt? Would it be worthwhile to pay for this problem repair or should I just write it off and save $100 for the newer type, disposable printers ?                                                                                                              Thanks Most Kindly   Brian Smith in North Vanc 

    Hey ,  Welcome to the HP Support Forum.  I understand your Photosmart C7180 All-in-One Printer is stuck in an error state.  I would like to assist you with this.   According to this article from HP, the sole troubleshooting recommendation is performing a hard reset.  Beyond that, I recommend you reach out to our tech support team. You can click on the following link to initiate a case: www.hp.com/contacthp/
    Once you fill out the online form to create your case you can choose from different direct contact methods.  Even though your printer's out of warranty, you might be able to look into alternative servicing or replacement options with HP.   Addressing your questions about D.I.Y. repair and third-party servicing, I do have some advice that you may want to take into consideration.  The printhead on your C7180 is fixed/permanent.  This means you can't readily take it out and clean it or replace it like you can in other printer models.  Is it possible to dismantle the entire unit and identify the source of the error status (likely the printhead) and repair it on your own?  Maybe... but there are no official guides from HP that support this approach.  With some research online (Google, cough, YouTube, cough ) you might be able to find tips on how to go about this, but we rarely advise this route as it can exacerbate existing issues or create new problems.   Third-party repair businesses may have their own methods for fixing these types of printer errors, but I'm doubtful that they can guarantee a positive outcome, especially with this type of error.  You can end up wasting  money on a fruitless repair.  We don't do pre-sales tips in the Forums, otherwise I'd recommend budget-friendly printers from HP that would match and in many cases exceed the capabilities of your C1780.  If you do end of deciding to pick up a new printer you can checkout new HP models here.   I hope this helps.  Have a great day! 

  • SYSTEM FAILURE로 PO STAUTS가 INPROCESS 상태시 해결방법

    제품 : MFG_PO
    작성날짜 : 2006-05-17
    SYSTEM FAILURE로 PO STAUTS가 'INPROCESS' 상태시 해결방법
    ========================================================
    PURPOSE
    Document approval manager가 fails 되어 down 되면 PO는 IN PROCESS 상태가
    된다.이 PO에 대한 available한 workflow가 없고,reprocess 하기 위해
    wfretry를 시도해도 실패한다면 아래 script를 이용한다.
    (Oracle Purchasing - Version: 11.5.9)
    Explanation
    Document approval시 발생하는 Document Approval Manager crashing은 PO의상태를 IN PROCESS로 만드는 원인이 된다.
    Workflow는 완전히 처리되지 못하고 workflow activities processes와
    system 안에서 "lost" 상태가 된다.
    이 때 wf_item_key는 어떤 active한 workflow와도 상응하지 못하기 때문에
    불필요한 상태가 되어 버린다.
    System crash로 인해 session variable data를 잃어버렸기 때문에 wfretry
    를 실행해도 workflow는 restart 되지 못한다.
    Solution :
    아래 steps에 따라 작업한다.
    NOTE: 이 script는 oracle의 승인 및 review 없이 사용할 수 없으며, 예산
    계정을 사용하는 경우 사용할 수 없다.
    1. Please run the following sql update:
    -- START OF RESET SCRIPT
    set serveroutput on size 100000
    DECLARE
    CURSOR potoreset is
    SELECT wf_item_type, wf_item_key, po_header_id, segment1,
    revision_num, type_lookup_code
    FROM po_headers_all
    WHERE segment1 = '&PO_NUMBER '
    and authorization_status IN ('IN PROCESS', 'PRE-APPROVED')
    and NVL(cancel_flag, 'N') = 'N'
    and NVL(closed_code, 'OPEN') != 'FINALLY_CLOSED';
    CURSOR maxseq(id number, subtype po_action_history.object_sub_type_code%type) is
    SELECT nvl(max(sequence_num), 0)
    FROM po_action_history
    WHERE object_type_code IN ('PO', 'PA')
    AND object_sub_type_code = subtype
    AND object_id = id
    AND action_code is NULL;
    CURSOR poaction(id number, subtype po_action_history.object_sub_type_code%type) is
    SELECT nvl(max(sequence_num), 0)
    FROM po_action_history
    WHERE object_type_code IN ('PO', 'PA')
    AND object_sub_type_code = subtype
    AND object_id = id
    AND action_code = 'SUBMIT';
    submitseq po_action_history.sequence_num%type;
    nullseq po_action_history.sequence_num%type;
    BEGIN
    dbms_output.put_line('------------------------------------');
    dbms_output.put_line('Data Manipulation Scripts Disclaimer');
    dbms_output.put_line('------------------------------------');
    dbms_output.put_line('As always please ask customer to run the scripts on their test instance first ');
    dbms_output.put_line('before applying it on production. Make sure the data is validated for ');
    dbms_output.put_line('correctness and related functionality is verified after the script has been');
    dbms_output.put_line('run on a test instance. Customer is responsible to authenticate and verify ');
    dbms_output.put_line('correctness of data manipulation scripts.');
    FOR pos in potoreset LOOP
    dbms_output.put_line('Processing '||pos.type_lookup_code||' PO Number: '||pos.segment1);
    dbms_output.put_line('......................................');
    dbms_output.put_line('Closing Notifications...');
    BEGIN
    UPDATE wf_notifications set status = 'CANCELED'
    WHERE notification_id in (
    select ias.notification_id
    from wf_item_activity_statuses ias,
    wf_notifications ntf
    where ias.item_type = pos.wf_item_type
    and ias.item_key = pos.wf_item_key
    and ntf.notification_id = ias.notification_id)
    AND NVL(status, 'OPEN') = 'OPEN';
    EXCEPTION
    WHEN OTHERS THEN
    null;
    END;
    dbms_output.put_line('Aborting Workflow...');
    BEGIN
    WF_Engine.AbortProcess(pos.wf_item_type, pos.wf_item_key);
    EXCEPTION
    WHEN OTHERS THEN
    null;
    END;
    dbms_output.put_line('Updating PO Status...');
    UPDATE po_headers_all
    set authorization_status = decode(pos.revision_num, 0, 'INCOMPLETE','REQUIRES REAPPROVAL'),
    wf_item_type = NULL,
    wf_item_key = NULL,
    approved_flag = decode(pos.revision_num, 0, 'N', 'R')
    where po_header_id = pos.po_header_id;
    OPEN maxseq(pos.po_header_id, pos.type_lookup_code);
    FETCH maxseq into nullseq;
    CLOSE maxseq;
    OPEN poaction(pos.po_header_id, pos.type_lookup_code);
    FETCH poaction into submitseq;
    CLOSE poaction;
    IF nullseq > submitseq THEN
    dbms_output.put_line('Deleting PO Action History...');
    DELETE FROM po_action_history
    WHERE object_id = pos.po_header_id
    AND object_type_code IN ('PO', 'PA')
    AND object_sub_type_code = pos.type_lookup_code
    AND sequence_num >= submitseq;
    END IF;
    dbms_output.put_line('Done Processing.');
    dbms_output.put_line('................');
    dbms_output.put_line('Please issue commit, if no errors found.');
    END LOOP;
    END;
    -- END OF RESET SCRIPT
    2. If the above sql update completes without error the please issue a
    commit:
    commit;
    If the above sql update errors then issue a rollback:
    rollback;
    3. When the above sql updates are complete, then query up the purchase
    order in theEnter Purchase Order form and resubmit the document for
    approval.
    Reference Documents
    Note 297980.1

  • HP Photosmart C7280 All-in-one problem printing. Ink System Failure has failed unable to copy--

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    This question was solved.
    View Solution.

    Hey Spider! First off welcome to the forum.
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    SeanS
    -------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

  • C5180 Ink System Failure hp 0xc19a0024

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    Hi andy_b23,
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    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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