Why is my Macbook Pro suddenly and constantly shutting down/crashing on me and giving me a blacked out or blued out screen with lines? Seems like a total system failure is happening?
Macbook Pro- shortly after upgrading to free software upgrade to Mavericks- 10.9.5-
has suddenly been freezing up, but went more directly to 'shutting down,' CRASHING on its own. Most of the time, if I'm even able to successfully get the laptop turned back on, it only stays up/on for a few moments before repeating the failure. The failure is often accompanied with the monitor going 'blank,' or most typically either 'blacking out,' or going blue/green or grey screen with lines or grids all over the monitor. All Desktop visibility, functions or applications in process disappears. This has caused repetetive 'forced shut downs,' which I never usually do, unless prompted to because I have no choice like this.... Or as I said, the computer itself will just shut down and turn off by itself.... Can anyone tell me what this issue is, and I'm pretty sure other Mac users have seen this exact thing I'm describing happening on their laptops, with their systems or on their monitors. Someone please explain or point me in the right direction... as naturally my laptop just went out of warranty as well.... And I don't know if this means the entire system is basically corrupted, dying/dead... and or if it is a monitor issue, a hardware issue, software issue or if there is anything that can be done to restore, repair it, etc.? Also another thing I have noticed ever since getting this laptop- (few years old now...) is that it runs VERY HOT... has in fact burned my lap /skin many times... and seems like the fan or internal operating systems/functions are also perhaps not functioning properly. Can this also be causing the problem? Or is it a corruption or virus of some kind? etc. Thank you.
What you describe sounds like a hardware issue. Unfortunately, you'll need to get that checked out by Apple. If you have an Apple Store near you, make an appointment with the Genius Bar and take the machine in for evaluation.
Similar Messages
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Why Does My MacBook Pro Keep forcing a shut down?
Whenever I shut down my macbook pro MANUALLY it waits a little and then brings up the "you must restart your computer" screen (the one in diff languages). How do I stop this? Is this hurting my computer?
I have 2 external hardrrives (one FW), an Mbox, and mobile mouse connected at all times.Backing up should not be a problem. Has your computer had a knock recently? I'm just wondering if a RAM module may be slightly unseated. You can google YouTube videos on resetting it, you also may need to to search these forums to reset PRAM and SMC.
Good luck
Pete -
Itunes is causing my Macbook Pro to freeze at shut down, any ideas?
For a while I was confused as to why my brand new Macbook Pro was failing to shut down. I continued to use it, and each time I would shut my computer off it would freeze with a loading dial in the lower-middle part of the screen. Eventually I started to run one program at a time. I ran Safari (among other programs), and the computer shut down fine. I ran Itunes, and the computer failed to shut down. I have also realized that Microsoft Office causes my computer to freeze at shut down as well. I have run disk utility to check my hard-drive. Everything came out fine, so I know it is not a hardware problem. Something with the software of Microsoft Office and Itunes are not functioning properly... Anybody have any ideas?
For a while I was confused as to why my brand new Macbook Pro was failing to shut down. I continued to use it, and each time I would shut my computer off it would freeze with a loading dial in the lower-middle part of the screen. Eventually I started to run one program at a time. I ran Safari (among other programs), and the computer shut down fine. I ran Itunes, and the computer failed to shut down. I have also realized that Microsoft Office causes my computer to freeze at shut down as well. I have run disk utility to check my hard-drive. Everything came out fine, so I know it is not a hardware problem. Something with the software of Microsoft Office and Itunes are not functioning properly... Anybody have any ideas?
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My MacBook Pro (2.66GHz Corei7) shuts down by itself continuously
My MacBook Pro (2.66GHz Corei7) shuts down by itself continuously
Hi, I am facing the same issue.
Did you able to solve your issue? Please advise. -
I have a mac OS X and when I close it and reopen my screen opens and then shuts down for an instant and then reopens. Does anyone have this occur?? I have shutdown and restarted often.
A Safe Mode boot might help ..
Startup your Mac in Safe Mode
A Safe Mode boot takes much longer than a normal boot so be patient.
Once you are in Safe Mode, click Restart from the Apple () menu.
See if the problem persists. -
I tried to install the new iOs 7 on my iphone5 and itunes shut down before it completed and now my phone is stuck on with the apple and a line under it.
Hello roch23
Check out the article below to get you back up in running.
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
Thanks for using Apple Support Communities.
Regards,
-Norm G. -
This always happens to me but recently it's happens more and more. Sometimes When I use it to game or do work or skype it will eventually black out and forze. I always have to hold my power button down to force off my Macbook pro. What is the caused of the proble and will focing off my macbook constantly spoil my mac?
In very rare cases resetting SMC has solved this problem.
http://support.apple.com/kb/HT3964
Hope it helps. -
Why is my MacBook Pro suddenly running as slow as syrup?
Hello,
I read some of the replies to the other posts about MacBook pro suddenly running slowly, and I am about to try a repair and do a few other things, but I was wondering if anyone could tell me if my etrecheck.com details offer a hint as to why it's running so slowly. I have pasted them below.
A few things to note:
1. I have since turned off Time Machine backup on this computer, and I am just about to uninstall the app BackTrack and all the LogMeIn crap.
2. I repair permissions on this machine at least twice a month, sometimes more often.
2. For the past month or so, my computer has been making this desperate sounding single beep after I log into my user account and after all the startup stuff is done. I read somewhere that it means my computer is about to die, but figured I would throw it out there.
I appreciate any insight.
Thanks,
Jen
Hardware Information:
MacBook Pro (13-inch, Early 2011)
MacBook Pro - model: MacBookPro8,1
1 2.3 GHz Intel Core i5 CPU: 2 cores
4 GB RAM
Video Information:
Intel HD Graphics 3000 - VRAM: 384 MB
System Software:
OS X 10.9.2 (13C64) - Uptime: 0 days 17:10:27
Disk Information:
ST9320325ASG disk0 : (320.07 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 319.21 GB (168.57 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
HL-DT-ST DVDRW GS31N
USB Information:
Apple Computer, Inc. IR Receiver
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
FireWire Information:
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Kernel Extensions:
com.logmein.driver.LogMeInSoundDriver (1.0.3 - SDK 10.5)
Launch Daemons:
[System] com.adobe.fpsaud.plist 3rd-Party support link
[System] com.google.keystone.daemon.plist 3rd-Party support link
[System] com.logmein.logmeinblanker.plist 3rd-Party support link
[System] com.logmein.logmeinserver.plist 3rd-Party support link
[System] com.logmein.raupdate.plist 3rd-Party support link
[System] com.microsoft.office.licensing.helper.plist 3rd-Party support link
[System] com.oracle.java.Helper-Tool.plist 3rd-Party support link
Launch Agents:
[System] com.logmein.LMILaunchAgentFixer.plist 3rd-Party support link
[System] com.logmein.logmeingui.plist 3rd-Party support link
[System] com.logmein.logmeinguiagent.plist 3rd-Party support link
[System] com.logmein.logmeinguiagentatlogin.plist 3rd-Party support link
[System] com.oracle.java.Java-Updater.plist 3rd-Party support link
User Launch Agents:
[not loaded] com.adobe.ARM.[...].plist 3rd-Party support link
[not loaded] com.nds.pcshow.plist 3rd-Party support link
[not loaded] com.nds.pcshow.uninstall.plist 3rd-Party support link
User Login Items:
BackTrackBA
AdobeResourceSynchronizer
Internet Plug-ins:
Default Browser: Version: 537 - SDK 10.9
AdobePDFViewerNPAPI: Version: 11.0.06 - SDK 10.6 3rd-Party support link
FlashPlayer-10.6: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link
LogMeIn: Version: 1.0.935 - SDK 10.7 3rd-Party support link
Silverlight: Version: 5.1.20913.0 - SDK 10.6 3rd-Party support link
Flash Player: Version: 12.0.0.77 - SDK 10.6 Outdated! Update
LogMeInSafari32: Version: 1.0.935 - SDK 10.7 3rd-Party support link
googletalkbrowserplugin: Version: 3.8.1.9672 3rd-Party support link
npgtpo3dautoplugin: Version: 0.1.44.21 - SDK 10.5 3rd-Party support link
AdobePDFViewer: Version: 11.0.06 - SDK 10.6 3rd-Party support link
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6 3rd-Party support link
WidevineMediaOptimizer: Version: (null) 3rd-Party support link
JavaAppletPlugin: Version: Java 7 Update 51 3rd-Party support link
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
User Internet Plug-ins:
Picasa: Version: 1.0 3rd-Party support link
3rd Party Preference Panes:
Flash Player 3rd-Party support link
Java 3rd-Party support link
Old Applications:
/Library/Application Support/Microsoft/MERP2.0
Microsoft Error Reporting: Version: 2.2.9 - SDK 10.4 3rd-Party support link
Microsoft Ship Asserts: Version: 1.1.4 - SDK 10.4 3rd-Party support link
Solver: Version: 1.0 - SDK 10.5 3rd-Party support link
/Applications/Microsoft Office 2011/Office/Add-Ins/Solver.app
SLLauncher: Version: 1.0 - SDK 10.5 3rd-Party support link
/Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app
/Applications/Microsoft Office 2011/Office
Open XML for Excel: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Office Setup Assistant: Version: 14.3.3 - SDK 10.5 3rd-Party support link
Microsoft Alerts Daemon: Version: 14.3.9 - SDK 10.5 3rd-Party support link
SyncServicesAgent: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Database Daemon: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Graph: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Database Utility: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Office Reminders: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Upload Center: Version: 14.3.9 - SDK 10.5 3rd-Party support link
My Day: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Chart Converter: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Clip Gallery: Version: 14.3.9 - SDK 10.5 3rd-Party support link
/Applications/Microsoft Office 2011
Microsoft PowerPoint: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Excel: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Outlook: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Word: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Document Connection: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Language Register: Version: 14.3.9 - SDK 10.5 3rd-Party support link
/Applications/Microsoft Office 2011/Additional Tools/Microsoft Language Register/Microsoft Language Register.app
Aimersoft Helper Compact: Version: 2.2.5.6 - SDK 10.5 3rd-Party support link
/Users/[redacted]/Library/Application Support/Helper/Aimersoft Helper Compact.app
Microsoft AutoUpdate: Version: 2.3.6 - SDK 10.4 3rd-Party support link
/Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app
Aimersoft DVD Ripper: Version: 2.6.2 - SDK 10.5 3rd-Party support link
Spotify: Version: 0.8.5.1333.g822e0de8 - SDK 10.5 3rd-Party support link
Time Machine:
Skip System Files: NO
Mobile backups: ON
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 297.29 GB Disk used: 140.30 GB
Destinations:
kathmere [Network] (Last used)
Total size: 2
Total number of backups: 43
Oldest backup: 2014-02-28 23:49:13 +0000
Last backup: 2014-04-12 04:35:47 +0000
Size of backup disk: Excellent
Backup size 2 > (Disk size 297.29 GB X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.
Top Processes by CPU:
4% WindowServer
2% EtreCheck
1% hidd
1% systemstatsd
0% configd
Top Processes by Memory:
266 MB firefox
143 MB com.apple.IconServicesAgent
127 MB softwareupdated
102 MB mds_stores
74 MB mds
Virtual Memory Information:
1.22 GB Free RAM
1.44 GB Active RAM
332 MB Inactive RAM
1.02 GB Wired RAM
795 MB Page-ins
288 KB Page-outsOS X Mavericks: If your Mac runs slowly?
Startup in Safe Mode
http://support.apple.com/kb/PH14204
Repair Disk
Steps 1 through 7
http://support.apple.com/kb/PH5836
Reset SMC. http://support.apple.com/kb/HT3964
Choose the method for:
"Resetting SMC on portables with a battery you should not remove on your own". -
My Macbook Pro 15" (late 2007) shuts down unexpectedly
I have started having this problem intermittently over the past month, and it has gotten worse over the past two days.
I am using my Macbook Pro normally (watching Youtube videos or online streams primarily), and it will suddenly either go to sleep or shut down entirely. If it goes to sleep, I can press enter and it will wake up briefly before going back to sleep about 3 seconds later, until eventually it will just shut down on its own. If it shuts down completely, I can press the power button to start it back up, but it will shut down again before even reaching the login screen. I tried going into bootcamp, but it shut down before I could select the Windows partition.
The only thing that has worked so far is resetting the SMC by holding Shift+ctrl+alt+power button for a few seconds while it is off. That lets me start it up for a while, but if I ever start using it for something a bit more demanding (again, Youtube or video streams, for example), it will shut down after probably about 30 min. of use.
I just got back from the Apple store today to get my power adapter and my battery replaced. The power adapter cable connection was exposed, and the computer had been saying to service the battery for a couple of years now. After replacing those, the service battery message went away, but it just started shutting down again. The Apple store MRI diagnostics only showed the battery problem.
One other piece of info is that I hear a click from the left side of the laptop before it shuts down (can't tell if left front or left back).
Any help would be greatly appreciated. Thank you.Hello Shamalama,
If you can't install the Superdrive Firmware Update 3.0 first please make sure it applies to your MacBook Pro.
About SuperDrive Firmware Update 3.0 - Apple Support
Follow these steps to find out if your Mac requires this update and if the update is successfully installed:
From the Apple () menu in the upper-left menu bar, choose About This Mac.
Click More Info, then select Serial-ATA in the Hardware section of System Profiler.
Select the DVD entry, and inspect the Revision field in the window below.
On an iMac, if you see Revision: KA15 or 2AHG, your iMac needs this update. If the update has been successfully applied to an iMac, the field will be KA16 or 2AHH.
On Mac mini computers, if you see Revision: 2AHF, your Mac mini needs this update. If the update has been successfully applied to a Mac mini computer, the field will be 2AH1.
On MacBook computers, if you see Revision: KA14, KA19, SA15, SA17, 1APF, KK07, or CP06 your MacBook needs this update. If the update has been successfully applied to a MacBook, the field will be KB19, SA18, 1APG, KK08, or CP08.
On MacBook Pro computers, if you see Revision: KA14, KA19 or SA17, your MacBook Pro needs this update. If the update has been successfully applied to a MacBook Pro, the field will be KB19 or SA18.
Learn what to do if you cannot install the SuperDrive Firmware Update 3.0 .
Then, as linked, check out the article
Mac OS X v10.6.4 and later: Unable to Install SuperDrive Firmware Update 3.0 - Apple Support
More info on the update and install tips can be found at
About SuperDrive Firmware Update 3.0 - Apple Support
Best,
Nubz -
I'm currently working in Myanmar and no chance to going into a Mac service provider or store. I was using my Macbook Pro (mid 2010) when beer was spilled onto the table. I lifted the computer instantly and as i did not see liquid on the machine and also it had a protective cover i was sure no liquid got in. I removed the cover and it was dry but then 5 minutes later it shut down on its own and it would not turn back on or charge. I left it for an hour or so and then it turned back on and was charging but then since i thought that may be it was because some liquid got in, I turned it off again immediately and disconnected from power source.
what is the best way to proceed knowing i won't be able to bring it in to a technician anytime soon?without on hand diagnostics, nobody can tell you the correct answer on that. No.
5 minutes later it shut down on its own and it would not turn back on or charge.
bad news
Liquid spills, why your MacBook chassis is a one-way valve for spills
After a substantial spill many people will turn their notebook upside down and shake it, not only does this not work, but it spreads liquid havoc throughout your machine and makes things often as bad as possible.
The keyboard itself acts like a one way valve in the case of a substantial liquid spill. While liquid pours into the bottom chassis easy, it does not come out easily at all, and in the case of any spill, most of it will not come out by turning it upside down. Disconnect all power and contact Apple for diagnostics and repair.
Do not attempt to, after a spill, ‘dry out your MacBook’ and test it
After a spill most people invariably try to “dry out” their notebook by various methods, including hair dryers and otherwise. This both does not work, and after a substantial spill of any magnitude, even if the liquid was water, residue is left behind.
There are additionally many very tight places inside your notebook where liquids will linger for a very long time, and cause corrosion or worse.
Immediately unplug your notebook and contact Apple for in shop diagnostics and parts replacement.
In the case of very minor spills people will “dry out” their notebook and feel success that their notebook is working ok, however invariably in nearly all instances after 4-14 days an error / fault pops up and is usually followed by more.
In case of a spill, damage estimates are impossible,.....anything can be fixed, without question.......the question is cost.
contact Apple for in shop diagnostics and cost estimation ....possible parts replacement. -
Macbook Pro retina (2012) randomly shuts down, won't wake
My Macbook Pro retina display mid 2012 with OS 10.9 has been acting more and more erratically.
When I close it to sleep, it often won't wake. Space bar does nothing. Sometimes after a minute the power button will wake it. Other times one has to push the power button for over thirty seconds and then it will restart. Also when leaving it to back up to a time capsule overnight it often will try to shut itself down. I checked the power saver and automatic shut down panels and those are not set to do that.
Any ideas or do I have to take it to the genius bar?montanarama wrote:
My Macbook Pro retina display mid 2012 with OS 10.9 has been acting more and more erratically.
When I close it to sleep, it often won't wake. Space bar does nothing. Sometimes after a minute the power button will wake it. Other times one has to push the power button for over thirty seconds and then it will restart. Also when leaving it to back up to a time capsule overnight it often will try to shut itself down. I checked the power saver and automatic shut down panels and those are not set to do that.
Any ideas or do I have to take it to the genius bar?
Yes, especially if you are still under warranty or have AC. Let Apple deal w/it. -
MacBook Pro will start then shuts down
When I start my macbookpro it starts shows the startup display and then shuts down in a loop. Can anyone help
Larbeyr wrote:
CMSK, thanks.
"Invalid node structure
the volume of disk could not be verified completely.
Error: Disk cannot be repair this disk.....disks, and restore your backed up files
Great.
You have directory damage. Which os are you using? You should not use your computer until the damage has been repaired. Diskwarrior is what these forums always recommend to repair directory damage. Techtool Pro will work also.
Both need to be purchased. -
Why is my macbook pro suddenly runs slow on mac os X 10.6.7?
Hello..i'm using Macbook Pro running on Intel Core 2 Duo 2.4 Ghz with 4 Gb of memory on Mac Os X 10.6.7. I have sufficient amount of harddisk and have already clear my cache and run disk repair. However my laptop still runs slow. It happens suddenly where i the time to boot up my comp becomes longer. Now i even have problems running applications where sometimes it just hangs there. All the programs seems to be running slow. Does not anyone having the same problem?Is it something wrong with 10.6.7?Hope anyone out there can help!Very much appreciated!
Same here, I have a 15" MBP, 2.54 ghz mid 2009 running on 10.6.7. After updating to 10.6.7 my MBP s it is very slow to start, slow when launching apps and slow with typing inside of apps. And Safari is very slow when launching a new tab our navigating to a new URL. I have cleaned font caches, made extra disk space, repaired the volume, repaired permissions all to no avail. I use to show off the MBP to my windows users but now I am just embarrassed a they ask me "what's wrong with you laptop?" I turned off a couple of cpu softwares too such as Boom and carbonite and my cpu is never above 9% with an occasional spike to 50% on some larger software launches which is infrequent for me. Disk activity seem normal too around 10 - 27% access. Any ideas would be appreciated.
-
Why has my macbook pro suddenly got slower?
My macbook pro has been working perfectly fine until this morning. When i turned it on it was much slower than usual, so i force quit all applications and restarted it. It had no effect so i tried it again but it is still very slow! Can anyone give any tips as to why this might happen/how to resolve the issue?
Thanks.First, back up all data immediately, as your boot drive might be failing.
There are a few other possible causes of generalized slow performance that you can rule out easily.
If you have many image or video files on the Desktop with preview icons, move them to another folder.
If applicable, uncheck all boxes in the iCloud preference pane.
Disconnect all non-essential wired peripherals and remove aftermarket expansion cards, if any.
Otherwise, take the steps below when you notice the slowdown.
Step 1
Launch the Activity Monitor application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Activity Monitor in the icon grid.
Select the CPU tab of the Activity Monitor window.
Select All Processes from the menu in the toolbar, if not already selected.
Click the heading of the % CPU column in the process table to sort the entries by CPU usage. You may have to click it twice to get the highest value at the top. What is it, and what is the process? Also post the values for % User, % System, and % Idle at the bottom of the window.
Select the System Memory tab. What values are shown in the bottom part of the window for Page outs and Swap used?
Next, select the Disk Activity tab. Post the approximate values shown for Reads in/sec and Writes out/sec (not Reads in and Writes out.)
Step 2
If you have more than one user account, you must be logged in as an administrator to carry out this step.
Launch the Console application in the same way you launched Activity Monitor. Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left.
Select the 50 or so most recent entries in the log. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V). You're looking for entries at the end of the log, not at the beginning.
When posting a log extract, be selective. Don't post more than is requested.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some personal information, such as your name, may appear in the log. Anonymize before posting. That should be easy to do if your extract is not too long. -
Why is my Macbook Pro fan running constantly?
I have a question as to why my MacBook Pro 15" fan is running constantly? Can anyone give advice? Thank you!
Welcome to the Apple Support Communities
First, try a SMC reset > http://support.apple.com/kb/HT3964
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