Touch pad stops working when I plug my external hard drive in????

Exactly that.
I an have HP Envy 14 Spectre, it's about 6 months old and hasn't given me any trouble until now. Whenever I plug my external hard drive in the touch pad starts behaving eratically and won't respong properly, it's really bizzare and very annoying. I've looked around but I can't find anyone with a similar probem to me on the web so I'm really stumped about what to do.
Any suggestions will be apprectiated.
Thanks.

If the system is updated, try the Forced Reset:
Reset your notebook:
Notebooks- Forced Reset to Resolve Hardware and Software Issues- Sealed Non-Removable Battery
 OR
Notebooks - Use Hard Reset to Resolve Hardware and Software Issues - Removable Battery
I am assuming you have the system UPDATED.  If not, then you should make sure it IS updated with the latest TouchPad driver.  Start at
Support and Drivers
Enter your information, put in the OS and Click Next -- Scroll down.
Check under Mouse and Keyboard stuff.
Is the BIOS on the latest?  Probably.  Do not mess with the BIOS unless there is a good reason to do so.  Read the update information in your computer's driver update page -- see if the update applies to your system.
Updating the BIOS
If you decide to update your BIOS,
Disconnect all USB drives
Always run in AC power
Do not touch the system while the update is in progress
Optional: leave wireless button ON, but turn off the router (to make sure there are no interruptions)
Next, Call HP.  Frankly, it could be hardware.  Sounds just odd.  You may has well take advantage of that warranty.  See what HP says.  They may have seen this before and if so, it will be in the HP database.
Contact HP
USA/Canada – Contact HP // Self-Help – Email - Chat
HP may want to have you do a Recovery on the system - that is back up all your personal data and then reinstall the Operating System.  If you have Windows 8, you might get away with backing up your personal data and doing a Refresh... Regardless, you may as well plan on making a full set of backups because at some point soon you are going to need them.
HP PCs - Backing Up Your Files (Windows 7)
HP PCs - Backing Up Your Files (Windows 8)
Will the Recovery / Refresh / Reset fix it?  It may well fix it if the software is at fault.  Nothing will get better if there is a hardware problem as the root cause - throwing software around doesn't fix hardware issues.  You have to throw software at a problem sometimes to convince folks that the hardware is broken.  Smiling.
Good Luck!
Kind Regards,
Dragon-Fur

Similar Messages

  • When I plug my external hard drive in, my internet connection cuts out

    Hi, I have found this site very helpful since buying my first mac in 2011.  This is my first post. 
    I have noticed a new problem today while using my firewire800 external hard drive.  Each time I plug it in, as soon as its recognized, my internet connection stops working.  I do not lose my connection with the router, only my ability to access actual web content.  When I eject the hard drive, and then pull the firewire plug out, the internet will start working again.  I use the hard drive as my time machine drive, as well as storing photos etc that I don't want on my actual computer taking up memory. 
    Thanks very much, any suggetions will be appreciated.

    Is this a new drive or one that you've been using with you mac for a while?

  • Keyboard and Touch-Pad Not Working After Having to Install New Hard Drive

    I had to install a new hard drive in my HP Pavillion DV9700t that has Vista Home Premium 64-bit.  After going through the recovery process with backup disk the built in keyboard and touch-pad do not work.  During the installation, an error message came up saying something along the lines of "the drivers are not supported by this verison of windows because they are unsigned."  The drivers that had that error were "hpqkbfiltr keyboard filter driver," "HP remote control HID Device," and "hpqkdfilter driver."  I tried to update the drivers for the keyboard from the hp website, but the keyboard and touch-pad still do not work.
    My question is, where do I find the digitally signed drivers for the keyboard and touch-pad that Vista won't flag and disable?
    Help please!

    Sparkles,
    Thanks for the suggestions.
    When dealing with MS Fix It, I was choosing run.  Upon further investigation on that site, there really isn't a scan that applies to my issue anyways I tried the .NET Framework repair tool, and that seemed to work.  It told me to try re-running what I was having issues with, so I tried running the Windows PowerShell again, but again was faced with the following message "windows update standalone installer encountered an error: 0xc8000247." I went back to the .NET screen and hit "Next" because it didn't work, and that responded by saying they were going to submit logs to Microsoft.  I won't hold my breath on that one.
    I'm to the point where I honestly don't care anymore.  I have no idea what to do, because doing a clean install with the discs HP sent me isn't going to help because they are just recovery discs, and not an actual Windows disk.  This is the second hard drive I have had to put into my laptop and use those recovery disks on in the last 3-years.  The built-in keyboard hasn't worked during that time frame on either hard drive.  I don't think the recovery disks I was sent install properly.  Not sure where to go from here.  I spent way too much money on this laptop years ago having it custom built to handle all of my drafting programs, so I don't want to just kick it to the curb.  I was looking into the possibility of just replacing it, but I cannot stand the Windows 8 interface.
    I guess I should have fixed the issue with the keyboard on this hard drive before loading all of my programs.  Between the recovery disk install, formatting of the hard drive, and installing all of my programs it took well over 12 hours.  Not really looking forward ot that again Then there's shockwave and flash and all of the other goodies that my recovery disks won't restore anyways.
    Sorry if this seems like a negative post, but I'm just tired of trying to no avail.  Maybe I should just take it somewhere to get it looked at, but I can't see them being successful if the recovery disks won't help anyways.
    Thanks for you help,
    MadBuch

  • HT2518 I just left the Apple store after they checked and wiped my machine. When I plug the external hard drive in to restore my files, there is no prompts on how to migrate the files. I can see the backup from yesterday. How do I get the migration accomp

    I just left the apple store after they checked the MAC and wiped it clean. I have plugged the external drive in and see the device; however, they was no prompt to migrate the files, as I was told. How do I get the files to migrate. I can see yesterdays back-up. I thought it was to automatically prompt for the migration process?

    Applications -> Utilities -> Migration Assistant

  • When I plug in external hard drive to airport express it tells me not enough power for the usb port. I have the airport express plugged in to power

    Airport express tells me not enough power to usb port for hard drive.
    I do have power to Airport express plugged in.

    The AirPort Express will not support a hard drive....only a printer.
    If you need to connect a hard drive, you need an AirPort Extreme, not an AirPort Express.

  • Finder/Itunes freezes when I plug in external hard drive.

    I can't view the files on the harddrive or eject it and get an error -8072 when I try to eject. Time machine back up does not work either it just says preparing for backup for a long time. This started happening two days ago but it was fine before that

    Please read this whole message before doing anything.
    This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
    The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
    Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
    Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
    The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    Test while in safe mode. Same problem?
    After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

  • Satellite C55 A - Touch pad stops working

    This happens all the time, as soon as I get past the login screen on my laptop the touch pad stops working?
    Can use a USB mouse as a back-up but as the laptop is only 5 weeks old I would of expected it to be all good for a lot longer?
    TIA
    Lee

    > Can use a USB mouse as a back-up but as the laptop is only 5 weeks old I would of expected it to be all good for a lot longer?
    Please go to control panel (Win key + X -> control panel) -> mouse
    Here you will find differetn options realted to touchpad and mouse
    There shoudl be an option which disables the touchpad when external device (USB mouse) is conencted.
    Check if this not the case!
    Greets

  • Satellite Click 2 L30W-B - Touch Pad Stops Working

    Hi,
    When I log into my computer after few minutes y touch pad stops working, the icon I the system tray has a red cross through it and if I go to properties it is not my touch pad but it says other device. i have updated the touch pad driver to no avail

    but once I did the windows update it stopped working again.
    I assume your notebook was equipped with ELAN touchpad.
    The reason why the touchpad stopped working was an updated distributed by Microsoft.
    Here in this thread you can find the whole discussion:
    https://forum.toshiba.eu/showthread.php?82754
    Solution:
    • Shut off the notebook
    • Connect external USB mouse
    • Boot up the notebook
    • Set the OS back to early time point (last Windows restore point)
    After that you could try to install the Windows updates but uncheck (don't install) the ELAN driver update.

  • Why does AirPort Extreme stop working when I plug in a USB hard drive?

    Why does Airport Extreme stop working when I plug in a USB hard drive?  The USB drive has its own power supply.  I've tried isolating the hard drive from Airport using a powered USB hub to no avail.

    The USB port on the AirPort Extreme is borderline as far as its ability to supply adequate power to a hard drive. Another way of saying the same thing is that this is not a high power USB port, like you would find on a computer.
    Your 2TB drive likely requires a bit more current than the USB port on the AirPort Extreme can supply. It is also possible that the drive's firmware may not support a network USB connection....only a "local" connection to a computer. Check with Seagate support on that possibility.
    Try using a powered USB hub with the 2TB drive....and make sure that the drive is formatted correctly in Mac OS Extended (Journaled) or FAT32....which the AirPort Extreme USB port can accept.

  • ALWAYS unresponive to my iphone. Just stops working when I plug it in. downloaded older version, newer version.....use my iphone for my pdf book in college.....this is just ridiculous....

    ALways love my iphone. Now itunes is ALWAYS unresponive to my iphone. Just stops working when I plug it in. downloaded older version, newer version.....use my iphone for my pdf book in college.....this is just ridiculous....

    Downloaded older version and newer version of what. Any attempts to downgrade iOS are not allowed. Also, using iTunes with the latest iOS and iTunes requires the latest version.
    I suggest that you remove and reinstall iTunes using this support document. You need to follow the steps exactly or you will just create more problems, which I think you already have. http://support.apple.com/kb/HT1923

  • Laptop curser and touch pad stopped working for my pesario cq61 how do i fix it?

    laptop curser and touch pad stopped working for my pesario cq61 how do i fix it?

    Hello jamdizzle,
    Welcome to the HP Forums!
    I understand the touch pad on your notebook has stopped working. I will help you out the best I can!
    I do have a workaround that may work, if you wish to try it:
    1. Go into Device Manager, then Mice and other pointing devices.
    2. Right-click on the mouse driver, and select "Uninstall".
    3. Restart the computer. This will force the computer to install a driver based on the detected hardware.
    This should resolve the issue. If not, please provide the following information:
    1. The computer's model number. If you require assistance locating this information, please reference this website: Guide to finding your product number
    2. The computer's operating system. If you require assistance locating this information, please reference this website to determine your Windows operating system.
    3. Have you installed any new hardware on this computer, before the issue appeared?
    4. Have you installed any new software or drivers on this computer, before the issue appeared?
    Mario
    I worked on behalf of HP.

  • I just backed up my mac to an external hard drive using Time Machine. What would happen if I turn Time Machine off and then plug the external hard drive back into my computer?

    I just backed up my mac to an external hard drive using Time Machine. What would happen if I turn Time Machine off and then plug the external hard drive back into my computer?
    What I am ultimately wanting to do is make more room on my computer by backing up all of my files onto the external hard drive and then deleting them off of my computer. However, neededing to be able to retrieve them from the external hard drive later down the road.
    From what I have read and am trying to understand, is that I probably shouldn't have used time machine. I need to use the external hard drive like a basic flash drive where I can put things on and get things off without having it automatically update through time machine everytime I connect it to my computer.
    Not tech savvy at all and barely understand basics. I need very simple and easy to understand explanations.

    sydababy wrote:
    and then deleting them off of my computer.
    BIG BIG MISTAKE ..... youre making a linchpin deathtrap for your data trying to shove everything on a single fragile HD.
    Dont suffer the tragedy other people make, buy another or 2 more HD, theyre cheap as dust.
    The number of people who have experienced terror by having a single external HD backup is enormous.  One failure that WILL HAPPEN, and kaput,......all gone!
    Dont do it, its all about redundancy, redundancy, redundancy.
    follow here:
    Methodology to protect your data. Backups vs. Archives. Long-term data protection
    Deleting them off your computer is fine....having only ONE copy is extremely BAD.
    The Tragedy that will be, the tragedy that never should be
    Always presume correctly that your data is priceless and takes a very long time to create and often is irreplaceable. Always presume accurately that hard drives are extremely cheap, and you have no excuse not to have multiple redundant copies of your data copied on hard drives and squirreled away several places, lockboxes, safes, fireboxes, offsite and otherwise.
    Hard drives aren't prone to failure…hard drives are guaranteed to fail (the very same is true of SSD). Hard drives dont die when aged, hard drives die at any age, and peak in death when young and slowly increase in risk as they age.
    Never practice at any time for any reason the false premise and unreal sense of security in thinking your data is safe on any single external hard drive. This is never the case and has proven to be the single most common horrible tragedy of data loss that exists.
    Many 100s of millions of hours of lost work and data are lost each year due to this single common false security. This is an unnatural disaster that can avoid by making all data redundant and then redundant again. If you let a $60 additional redundant hard drive and 3 hours of copying stand between you and years of work, then you've made a fundamental mistake countless 1000s of people each year have come to regret.

  • Why does my macbook pro crash when I connect my external hard drive?

    When I connect my external hard drive to my macbook pro (with fire wire) it crashes my computer... Any thoughts or help??

    Thanks for the response. I tried both methods with the same end result.
    I'm in safe mode now. It doesnt show up as being plugged in. It worked fine when connected with the USB-I went to disk utilities and repaired the disk.
    I tried to plug in with the firewire, again and it shut down my computer..
    Any other suggestions?

  • I perviously transfered all my iTunes music to an external hard drive. But now when I connect the external hard drive and try to play a song, I get an error message saying that I need to "locate" my music. I don't how to find it on my external hard drive.

    I perviously transfered all my iTunes music to an external hard drive. But now when I connect the external hard drive and try to play a song, I get an error message saying that I need to "locate" my music. I don't how to find it on my external hard drive. Please help for I am not that computer savy and don't want to mess anything up.
    Thanks! 

    I called Apple Support and they walked me through it. They told me to basically copy and paste my music to the external hard drive. (I think.) Or maybe it was they had me transfer a folder to the EHD. I don't exactally remember it was a few years back. But I tried to plug in the EHD before starting and...nothing. Still says same thing, "locate file."

  • Why does my computer slow down when I connect an external hard drive

    I've been using a 2TB western digital external hard drive with USB connection.  It was working fine, but once it was up to 1.95TB, my macbook pro froze up.  Looking at my activity monitor,  my memory dropped to nil once the hard drive was connected.  The same hard drive works fine on my PC and I have no issues accessing all the files, just not on my mac. Any suggestions? 

    Thanks Eustace,
    When I disconnect the external hard drive, and look at the activity monitor, the memory climbs back up to about 4 to 6GB free.
    I have software system version: OS X 10.8.3 (12D78)

Maybe you are looking for

  • Itunes will not sync with Windows 8.1

    I recently bought a new computer that has Windows 8.1 on it.  I downloaded the latest version of itunes from the itunes website.  All of my itunes account info is there but when I try to sync my iphone 5 or my iPad 4 it does not recognize it.  Howeve

  • Time between digital inputs?

    Hi, I would like to measure the time between a digital input being true. Basically I have a prox picking put a point on a rotating shaft (to determine RPMs). What I want to do is measure the time between consecutive input signals from the prox, divid

  • Start Installer in Advanced Mode

    Hi, is it possible to start the Installer in Advanced Mode instead of Simple Mode? We created our own Catalog and everything but for our Developers it is a bit confusing that they always have to switch to Advanced Mode before they can proceed. Regard

  • How can I add a tag?

    I want to index JSP-pages but I want that the tags that are standard on the JSP-pages and everything between these tags would not be indexed? Is it possible to add tags to the HTML_SECTION_GROUP?

  • Import the SAP CRM ICSS 5.0 into a track

    Hello CRM People, we are try to import the CRM ICSS5.0 application into the development track, But in the transport studio we are not able to import the actual physical icss5.0 component. We dont know where we went wrong, Please can any body let us k