Tracker has stopped working

I was not sure which forum to post this question.  I have created a form in LiveCycle Designer and distributed the form through Acrobat.com.  Hundreds of users are using the distributed version of the form.  A new computer has been installed, and we had to re-install CS4.  The tracker no longer downloading responses. 
It's as if the re-installation is no longer associated with the Acrobat.com account.  We are trying to retrieve the responses via Acrobat 9.
I can still see the form as having been distributed on Acrobat.com, but the desktop tracker says that I have NO distributed forms.  Something just appears out of sync.
Any idea of how I might fix this?

Hello Rufus,
I'm sorry to hear you're having trouble. This sounds like an issue with Acrobat, not with Acrobat.com; unfortunately, as this forum is for questions about Acrobat.com, I don't have a solution for you. You may want to try taking a look at the forums on the Acrobat Users site:
http://www.acrobatuser.com/forums
I'm sorry not to be able to offer more specific advice, but I do encourage you to post your question to the above forum, where it's more likely to get a satisfactory answer. Thanks!
Best,
Rebecca

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