Tracker has stopped working
I was not sure which forum to post this question. I have created a form in LiveCycle Designer and distributed the form through Acrobat.com. Hundreds of users are using the distributed version of the form. A new computer has been installed, and we had to re-install CS4. The tracker no longer downloading responses.
It's as if the re-installation is no longer associated with the Acrobat.com account. We are trying to retrieve the responses via Acrobat 9.
I can still see the form as having been distributed on Acrobat.com, but the desktop tracker says that I have NO distributed forms. Something just appears out of sync.
Any idea of how I might fix this?
Hello Rufus,
I'm sorry to hear you're having trouble. This sounds like an issue with Acrobat, not with Acrobat.com; unfortunately, as this forum is for questions about Acrobat.com, I don't have a solution for you. You may want to try taking a look at the forums on the Acrobat Users site:
http://www.acrobatuser.com/forums
I'm sorry not to be able to offer more specific advice, but I do encourage you to post your question to the above forum, where it's more likely to get a satisfactory answer. Thanks!
Best,
Rebecca
Similar Messages
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I had a form that auto collected data through Adobe but it has stopped working after my Acrobat X Pro did an update.
The form no longer appears in the tracker. How can this be fixed? I am using Windows 7.
It would appear that since Adobe are going to be closing the Workspace area in January 2015 that when
Acrobat did an update the ability to connect to files in the Workspace has been removed.
Is there any way to reconnect the file back to the Tracker?
Has anyone else had the same problem?
Adobe don't seem interested in helping as this question has been posted for three days and yet no response.First and foremost thing you can do it is that reset your Firefox and after that change it to safe mode.This may be happening due to venerable links getting downloaded.
enjoy free web..... :)
regards,
Gautam sharma. -
Adobe reader has stopped working when opening tracker [vista & reader x]
Hello all,
I'm a developer and im constantly uninstalling and reinstalling reader x and acrobat pro x, but i typically have both installed. Recently, i uninstalled both reader x and acrobat x via Add/Remove Programs in windows Vista, and then later reinstalled them both, and now when i click the adobe tracker icon in my systray, it says adobe reader has stopped working. I've tried uninstalling, reinstalling and then rebooting, but that doesn't seem to help. Event viewer says:
Faulting application AcroRd32.exe, version 10.0.1.434, time stamp 0x4d456f48, faulting module mshtml.dll, version 9.0.8080.16413, time stamp 0x4d4cefa9, exception code 0xc0000005, fault offset 0x002be0d0, process id 0x1674, application start time 0x01cc04f02e5354a8.
Any help would be great.
Thanks!This is strange. Can you try a couple of things:
1. Try launching Tracker in Acrobat. In Acrobat X, you will find it in Comment pane->Review->Track Reviews
2. Launch Reader in non-sandbox mode. For this, launch Reader and uncheck the option 'Enable Protected Mode at startup' in Reader Preferences->General. Close and re-launch Reader. Now launch Tracker.
Does it still crash in both the cases? -
Hi,
I have a PC running Windows 7 - 64bit OS. I have had iTunes installed since the beginning of the year on this computer and have not had any trouble with it except actually using iTunes but that is a different issue. The other day I inadvertently downloaded "Tuneup" which I don't want or need. I firstly want to say I have no concrete evidence that Tuneup has led to my problems. It may be coincidental that Tuneup and my problems appeared together.
Tonight when I started iTunes, Tuneup took over a quarter of the screen on the right side. I closed this program. When the list of tracks was ready to be loaded from the CD and I went to" file" - "get info" option the message "iTunes has stopped working" would appear. Closing this message resulted in iTunes shutting down. I should say that before I closed the message the computer had essentially ground to a halt. The other curious thing was the behavour of the mouse pointer on the screen - the only place where it was visible was in the "iTunes has stopped working" box. Moving it out of the message box resulted in it disappearing. It would reappear if it were caused to wander into the message box.
I subsequently removed Tuneup (control panel, programs and features, etc...) iTunes had not improved. I then deleted iTunes, firstly saving the library to a file on the desktop. Then I did a fresh(?) install of ITunes but there seems to be no change. A curious thing was even though I had deleted iTunes through the control panel the library was still there as if I had done nothing. The whole thing is a complete mystery and extremely galling.
If someone has had a similar problem I would really like to know what the fixes were.
Thanks for "listening".
Cheers,
Grant Andrews.I had a similar problem. I'm using 64bit Windows7. The following solution worked for me:
COPY QTMovieWin.dll
FROM c:\program files (x86)\common files\apple\apple application support\
INTO c:\program files (x86)/iTunes
Also, reinstalling Quicktime has worked for others having this same issue. -
Whenever I connect to the iTunes store i receive an error message "iTunes has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." This causes iTunes to close. I am using iTunes version 10.5.0.142 on a Windows Vista (64) PC. I have reinstalled iTunes selecting the "repair" option and also uninstalled and reinstalled iTunes. Any help will be deeply appreciated. Thank you. Below is the result of the diagnositc.
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
HP-Pavilion BN474AV-ABA HPE-150t
iTunes 10.5.0.142
QuickTime not available
FairPlay 1.13.35
Apple Application Support 2.1.5
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 4.0.0.96
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.3.494
Gracenote MusicID 1.9.3.106
Gracenote Submit 1.9.3.136
Gracenote DSP 1.9.3.44
iTunes Serial Number 002FAD94098CD0E0
Current user is not an administrator.
The current local date and time is 2011-11-13 22:08:54.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA GeForce GT 220
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: 2cb3fff3fa771d265b0f8ffdcca13b55
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {F4A2029C-16AA-4BDF-8DB7-9EC2A75B5991}
Description: Realtek PCIe GBE Family Controller
IP Address: 192.168.1.6
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sun Nov 13 21:09:29 2011
Lease Expires: Mon Nov 14 21:09:29 2011
DNS Servers: 192.168.1.1
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Disabled
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-11-13 22:02:08.
**** CD/DVD Drive Tests ****
LowerFilters: PxHlpa64 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.2.0.1),
E: hp DVD A DH16ABLH, Rev 3HD9
Data or MP3 CD in drive.
Found 1 songs on CD, playing time 15:40 on CDROM media.
Track 1, start time 00:02:00
Get drive speed succeeded.
The drive CDR speeds are: 8 16 24 32.
The drive CDRW speeds are: 8.
The drive DVDR speeds are: 8.
The drive DVDRW speeds are: 8.
The last failed audio CD burn had error code 4251(0x0000109b). It happened on drive E: hp CDDVDW TS-H653R on CDR media at speed 24X.
**** Device Connectivity Tests ****
iPodService 10.5.0.142 (x64) is currently running.
iTunesHelper 10.5.0.142 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34. Device is working properly.
Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B3C. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
VIA 1394 OHCI Compliant Host Controller. Device is working properly.
Connected Device Information:
Bruce's iTouch, iPod touch (2nd generation) running firmware version 4.2.1
Serial Number: 1C9053CC201
**** Device Sync Tests ****
Sync tests completed successfully.Same exact thing with me. And no help from apple. Just dropped nearly $600 and cannot get a decent working setup.
Apple's only suggestion was to uninstall iTunes and Quicktime, and re-install... of course (the I.T. Crowd tactic).
The crash happens only on iTunes store access. -
When accessing iTunes Store from iTunes, which has worked well for several years, it stops half-way through progress bar and then I get the "iTunes has Stopped working...Windows is checking..."..then " A problem caused the program to stop working correctly. Windows will close the program and notify you..."
Probably not a related problem, but also, when synching with an iPhone that I recently reset, copying just 188 tracks in selected playlists to transfer to the iPhone, the copying stops and hangs after just a few tracks, so this is unsuccessful too.
Another iPhone worked a synch but fewer tracks to download!
I've uninstalled and re-installed iTunes 9.2 etc - doesn't fix problem. Any help please?Wow, that is crazy .... but it worked! Thanks for taking the time to post that up as I would never have even dreamed of thinking that the display drivers would stop iTunes working... that *****.
For any one else - this was Windows Vista on a Dell inspiron, went to Start menu-> Settings-> Control Panel-> Device Manager -> Display Adaptors -> right click on ATI Radeon (in my case) and then "Update driver software" and let windows search the web -
'iTunes has stopped working' error message on iTunes startup with vista
Today i downloaded iTunes 7.1, i opened it and all seemed well, i played a few tracks etc.
but, when i plugged my ipod in i was told that iTunes has stopped working,
i tried to open it again, but the same message pops up.
so i restarted the computer, tried again, with and without the ipod in, still no success.
So i re installed itunes. Noting, i even re-dowloaded it, but still nothing.
i can't even open it, let alone sync my ipod.
I am currently running vista premium, and i had ipod problems with 7.0.2, i had to manually manage the iPod, auto sync crashed the computer. How do i fix it?!?crazydude5132,
Perhaps this article will help:
http://docs.info.apple.com/article.html?artnum=305042
Hope this helps,
Generik
Dual 2.3 GHz PowerPC G5 Mac OS X (10.4.8) -
ITunes has stopped working when syncing iPad Air.
Please: someone help me....
I am at my wits ends. I have spent 3 days trying to solve this, without any success. I have really time better off than sorting stupid software problems. (Someone had a great rant, so I won't rehearse it - but it seems to me that
if there is an issues, it should at least give some clear of what the software stops!!). It seems to me that no one (NO ONE) is owning this problem There are plenty of people who have the problem, and although some suggestions, it looks to me that
there are just that - suggestions.
I have posted my problem on the Apple forum. I have not heard. But it seems to me that we (I) don't even know if it is an iTunes or a Windows problem. and now I have no idea which way to go....
Rant two ends. The problem:
I have windows 7 SP 1. iTunes 12.0.1.26. I can imports CDs and play music. But when attempting to sync,"iTunes has stopped working". It stops (usually) step 6. No doubt many of people have seen the issue. I problem have
not attempting to update since updating iTunes 12. (On the side, I have not been able to update iTunes without deleting and reinstalling it for some. Accordingly, I update with some concern, and only updated to 12 because I installed a new (different
laptop), and wanted to keep the same levels.
The steps I tried
Sync iPad Air (iOS 8.1). Failed.
Tried to sync iPhone 5S. It stopped. I then looked through the apps etc in the phone. I noticed, that my photos were not being synced (I had an issue with memory issue some months ago - now sorted - and so checked resynced them.
Tried again, and worked. Hmmm. (iPhone is at iOS 8.1)
Made changes with the apps etc on the iPad to recreate the same good result. No success.
I deleted iTunes etc (in the correct order) and reinstalled. No success. tried a number of times. (one of the definitions stupid is to try the same steps expecting a different result)
Searched google, apple and microsoft pages. Read them all. No one seems to have a clear answer to the problem, let alone the solution.
Backed up iPad, and restored iPad. No success - and now, of course the thing is now in a totally uncertain state. It won't ask for sync, but if iTunes starts, the iPad carries on.
Deleted and reinstalled iTunes etc. No success. Tried again (and again? - I have lost track)
Someone suggested going back to iTunes 11.4. Tried that (once sorted out the library files have been changed). Now, same result. (it all worked happily previously)
Tried a hard reset on the iPad. No luck
Discovered one post suggest that QuickTime may be a problem. Deleted iTunes and Quick Time. Reinstalled iTunes. No success.
Discovered turingtest's post "Troubleshooting issues with iTunes for Windows" . Followed the steps, including deleting the folders (only Program Files (x86)/common files/apple were there) and turned off AVG. Same bad result.
Status:
I am thoroughly out of sorts. And it is Tax time, which will not improve my temper.
iTunes 12.0.1.26 installed. iCloud installed
windows 7 SP1. The PC is not asking for any updates.
Qucktime not installed
iOS 8.1.2
iPad is probably useless, until problem solved - not all photos or apps downloaded
HELP!!
iPad Air, iOS 8.1.2, Windows 7Try Googling "sync without iTunes".
There are free alternatives and there are not so free alternatives.
Btw, to check if AVG is causing the problem, you should uninstall AVG and not just "turn it off".
Also, can you describe how you go about uninstalling a program? For example, how did you "delete" iTunes? -
"Adobe elements has stopped working."
I've received the error "Adobe elements has stopped working" and then the program closes. It has happened numerous times and now happens more and more often. Does anyone have any fixes for this?
I've been having the same problem.
Win7 64bit 8GB RAM, 500GB free hard drive space. All Win updates in place on a regular basis (last time was 2 days ago).
I often get the "stopped working" popup message on my desktop right after I close the program (well, yeah, I would hope it would stop working when I close it) and also increasingly get it on the desktop when I open the program (before the PE12 screen opens). This latter popup "stopped working" message will persist until I close the popup window, even though the program is working just fine.
The most occurrences of actual crashes seem to be when doing a lot of titles (new or editing existing), when saving, and when exporting.
For awhile it seemed (very subjectively) that rendering the project before saving or exporting possibly helped reduce the number of occurrences, but just now the "stopped working" message popped up and the program quit while I was rendering (got about 80% through).
This time I checked the "check online for a solution" box, but to no avail--there was a brief period while Windows searched online, and then the program shut down anyway.
I've tried rebooting, making sure other programs were closed, etc. but nothing really seems to have much effect. The same project will save or export just fine on one occasion, then if I so much as change a word in a title it will become unstable. The entire project is 26 minutes long. One video track (2) with titles, one main video track (1), one audio track (mostly empty) of ambient sound with the video, one sound track.
I will try Steve's suggestion of Ctrl-Alt-Shift for awhile on opening. (This helps when PSE tools freeze up.) Thanks for the tip! -
Unable to launch Adobe Premiere Elements 10 - Says AdPrE10 has stopped working
I downloaded Adobe Premiere Elements and bought a product license via my workplace.
I was able to install successfully, but when I launch the program, it says Premiere Elements 10 has stopped working. I have not been able to launch the program. I was having the same issues when I was using the trial version. Please help,
I need to work on editing videos rightaway and it is ridiculous that a program that I have paid money to buy is not even launching to begin with. I can't even imagine the trouble I am going to have trying to use this version.
Please don't send me thousands of instructions on downloading and installation. I have been able to download and install and added my serial key number. I see the icon on the desktop, It just doesn't launch. See error image.
Thanks
VidishaPI am not looking for sarcasm.
Let's address that for a moment.
I replied to your OP about 8 mins. after it was moved here. Much of that time was gathering the links to those articles, most of which I wrote, and have bookmarked. Each contains several links (one, probably 15 links).
In ~ 30 mins. you report that there was nothing helpful in any of those articles or the ones linked to, from them. Though I wrote the articles (most anyway), it would have taken me that long to read each article, and just open the links, with almost zero time to do any of the things suggested. Just tracking down error and warning messages in Event Viewer, and following the links in any of those, would have taken at least that long.
You state that you had the same issues with the trial version.
I had the same issue when I was trying to use the trial version.
In the world of troubleshooting, this is a pretty fair indicator that there is something wrong with your computer, or your OS. If nothing else, it indicates that a problem existed before your recent installation of PrE.
Now I will have to search for return/exchange options since it is not launching by double clicking like every program does.
Actually, Adobe makes this part very easy. Just return their software, within 30-days of purchase, and you get your money back.
Sorry that I could not help you,
Hunt -
Adobe Premier Elements 10 has stopped working error message/Audio issues
I'm working on a project for about a week. I almost finished it, "shared" it to my computer, and watched it thru windows media player. I thought of something else that I could add to the audio, so I went back into the project in PE10 and put small (2-3 seconds) audio clips on audio track 3. Once I did that, PE 10 would not allow me to put any audio effects on that track. (I went into some older longer projects that I have and it allowed me to put effects on any audio track).
So, I moved my short audio clips to the Narration and Soundtrack tracks. It finally highlighted the App;y button for the audio effects. Now, the problem is that I can't play or click onthe timeline or move the timeline indicator without PE10 closing out of my video. As soon as I try to do anything, it says "Adobe Premier Elements 10 has stopped working" and it closes the program.
I can open my other projects and everything seems to work fine on those and it doesn't close out, but it won't allow me to do anything in this particular project.
Again, I have been going into and out of the project for a week and all of the sudden it won't let me work on it. It's only about a 3 minute project, so I don't know why it would have trouble.
Oh, and it also un-rendered everything.
Any thoughts?
Thanks!LOTS more information is needed for someone to try and help
These questions below may be for a different product... but the information you need to supply is the same, for the products you use
-http://forums.adobe.com/message/4200840
-http://forums.adobe.com/thread/416679
-http://forums.adobe.com/thread/419406 -
10.2.1 error "iTunes has stopped working" Windows 7 with audio CD
Hi! Hoping someone can help me with this one. Just upgraded to 10.2.1.
iTunes opens ok but if I put in an audio CD, I get the windows error "iTunes has stopped working." It checks for help and then it states "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." Then it closes.
Any ideas?
Thanks!Here it is:
Microsoft Windows 7 x64 Home Premium Edition (Build 7600)
Dell Inc. Inspiron 570
iTunes 10.2.1.1
QuickTime 7.6.9
FairPlay 1.11.16
Apple Application Support 1.5
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.0.25
Apple Mobile Device Driver 1.52.0.0
Bonjour 2.0.4.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34
iTunes Serial Number 0028A5A8034DDBA8
Current user is not an administrator.
The current local date and time is 2011-04-07 20:35:42.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., ATI Radeon HD 4200
** External Plug-ins Information **
No external plug-ins installed.
iPodService 10.2.1.1 (x64) is currently running.
iTunesHelper 10.2.1.1 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
** CD/DVD Drive Tests **
LowerFilters: PxHlpa64 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.2.0.1),
D: TSSTcorp DVD+-RW TS-H653H, Rev D400
Audio CD in drive.
Found 18 songs on CD, playing time 78:37 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 04:12:47
Track 3, start time 07:55:58
Track 4, start time 11:40:28
Track 5, start time 15:29:22
Track 6, start time 20:37:56
Track 7, start time 25:54:27
Track 8, start time 29:58:64
Track 9, start time 35:45:17
Track 10, start time 40:25:27
Track 11, start time 46:05:25
Track 12, start time 49:56:00
Track 13, start time 53:45:22
Track 14, start time 59:38:65
Track 15, start time 63:30:13
Track 16, start time 67:17:33
Track 17, start time 71:04:38
Track 18, start time 74:46:25
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 8 16 24 32 40 48.
The drive CDRW speeds are: 8.
The drive DVDR speeds are: 8.
The drive DVDRW speeds are: 8. -
Itunes has stopped working when i select podcasts on device sync page
since upgrading to 10.1, i cannot select podcasts from the device sync page w/o itunes crashing with the message "itunes has stopped working"
this is frustrating because i can't select what podcasts i want to sync anymore!
this is the latest of the 27 crashes reported:
Source
iTunes
Summary
Stopped working
Date
12/2/2010 2:27 AM
Status
Report sent
Description
Faulting Application Path: C:\Program Files (x86)\iTunes\iTunes.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 10.1.0.56
Application Timestamp: 4ce4a7b6
Fault Module Name: iTunes.dll
Fault Module Version: 10.1.0.56
Fault Module Timestamp: 4ce4a794
Exception Code: c0000005
Exception Offset: 0077b572
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Extra information about the problem
Bucket ID: 2190210890
i saw that the ati video driver is the cause of crashing when accessing the store, but i haven't seen this problem reported here. i have a nano 3rd gen & touch 3rd gen & this happens with both.
could anyone please help me?
thanks!i cannot select podcasts from the device sync page w/o itunes crashing with the message "itunes has stopped working"
I've seen similar symptoms produced in the past when a podcast file is damaged, but it's much rarer to see that cause of trouble nowadays.
If it is a podcast file causing you grief, Jim's technique from the following post might be of some assistance when it comes to trying to track the problem file(s) down:
http://discussions.apple.com/message.jspa?messageID=10653507#10653507 -
I've never seen this behaviour before:
The command W "close" shortcut has stopped working. The keyboard is fine, w is fine, command is fine, and e.g. command-option w works, but command w does a "paste". I've reset the keyboard shortcuts to defaults, all to no avail. I have no idea what I did to cause this, but I would appreciate any hint of how to undo it!
Thanks a lot
Nigel StrudwickThanks--that didn't work. However, by throwing away preferences etc for longer than I care to, I have tracked it down to something to do with the You Control application. But why beats me. Thanks to everyone for looking.
-
"Adobe Captivate has stopped working"
In April I download, paid and installed Captivate 3. The next
five month I used Captivate, and most function worked as expected.
The last month I have not used Captivate.
Today I needed to do some work for a client - and suddenly
Captivate is unable to start. I just get the message: "Adobe
Captivate has stopped working. A problem caused the program to stop
working correctly. (...)". No splash screen.
OBS: This is NOT the "Licensing for this product has stopped
working" case.
I have tried
* to re-downoad and repair the installation
* to go through all services and check that all relevant
services are running.
* following the instructions found in
http://kb.adobe.com/selfservice/viewContent.do?externalId=kb401528
* searched for more solutions
The only changes in my PC's configuration are the Windows
automatic updates - and possibly a Flash update.
Working environment: Vista Business english w. all updates
incl. SP1 on a Dell Precision M90.
A solution is urgently needed!
In the meantime I have to use Camtasia Studio!
BentIt may or may not have anything to do with your problem , but
make sure that your user access control in Vista is disabled. I
can't remember what the exact message was when I had a similar
issue, but a clue would be a little vista shield on your shortcut.
There is a thread that suggests going into the program file and
starting from there, which worked until I figured out the UAC had
been changed by my security program. I tried all of the things that
you tried to no avail. There is a related thread somewhere in the
forum that put me on the track for my issue. Hope your fix is that
easy...
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