Tracking freight costs by customer - options?

I have had a request as to how to track profitability by customer.  This is to include freight.  The freight price to the customer is included in the material unit prices, but the costs are billed separately.  Currently there is no link (other than via cost centre booked on Purchase Invoice) between the cost of the freight and the income.
I would like to know what options there are available to link freight costs to a customer, sales order or sales contract.
ECC modules: MM, SD, FI, CO, HRM, BW

Ok, thanks for your reply.
But the problem is that all costs item categories have the same configuration, all are availabe to create PO per month. So I don´t know why many PO are created, what logic SAP is using to create many PO to the same vendor.
Can you explain me that ? Or it would be a MM issue ?
Thanks a lot.
Renato

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  • Tracking freight cost shipment to shipment

    Hi ;
    how to track the freight cost for shipment to shipment while creating the inbound delivery transaction . is there any report represent the freight cost per shipment(inbound delivery).
    Regards

    Hi,
    Check VI11, VI12
    Thanks & Regards,

  • Inbound Logistics:  What are the best options to capture freight costs?

    We attempted to implement a freight payables solution which was built on Inbound Deliveries> Inbound Shipments> Inbound Shipment Cost Documents.  The PO line items were flagged with a conf.control key which made the above inbound documents relevant.
    Very long story short, we had to remove this functionality because of two major issues:
    1.     The Inbound Deliveries were created with incorrect quantities some of the time.  When the Inbound Deliveries were created with incorrect quantity those errors caused major problems (e.g., over accrual of freight cost to the tune of several millions of dollars!!!).
    2.     Also, when the Inbound Deliveries were created with incorrect quantity MRP went berserk (e.g., when the IB delivery has the wrong quantity that shows up in MD04 and the planners are left scratching their heads wondering why the supplier is shipping so much or so little).
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    The point of this post is to gain feedback from other customers who have implemented an inbound freight payables solution with success & understand what processes were used to make your project successful.
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    1.     The IB delivery document type Iu2019d like to use should be non-MRP relevant.  This will eliminate the confusion that occurred when planners run MD04 and see all of the shipment notifications.  Also, if the MIGO_GR transaction is used to receive the POu2019s, they will see the quantities on the PO, not on the IB delivery.  This would be good for us from a business continuity stand point.  However, if the IB delivery is not MRP relevant, than your GR does not accrue the freight cost defined on the SCD which short circuits the entire point of having these documents.
    u2022     Q:  Have you had any success implementing an IB freight solution with minimum impact to planning / inventory / operations?
    2.     As mentioned above, the data accuracy of the IB delivery was problematic.  Because of this issue we have changed our thinking so that we would require a EDI ASN to be sent from our supplier to our SAP system.  Using EDI we feel that greater accuracy would be obtained since the quantities defined would map to what is being picked or at least aligned with what we would expect to be invoiced for.  The problem is we donu2019t know how EDI capable our suppliers are.
    u2022     Q:  Has anyone had success implementing this with your suppliers on a large scale?
    3.     Are there other inbound freight payment solutions that Iu2019m not thinking about u2013 custom or other that you have implemented & can share some of the specifics about?  Iu2019d enjoy hearing about them.  Since we are re-thinking what we implemented Iu2019m open to any suggestions. 
    Thanks so much for your time!
    Rich Wortmann

    Chandra,
    Thank you for your reply.  I'm aware of the freight condition approach you suggest & the ability to define the carrier in the freight condition.
    We explored this functionality in the past.  The problem/limitations we've experienced were as follows:
    1. Essentially you have to know your freight cost & the carrier by PO line item at the time the PO is created.  Both of these variables we typically cannot predict in our environment.
    2. We have a lot of situations where the PO is considered a u201Cblanketu201D where it will remain open for a month up to a year.  Knowing the entire freight cost for these PO's once they are created is impossible to predict so to support the freight conditions we would have to change our business process which would be a big effort for our organization.
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    These factors are what led us to the IB delivery solution which handles each one of these scenarios quite well provided you have good data when the IB delivery is created.
    Regarding your second post:  Thanks!  This information is helpful.
    Sincerely,
    Rich Wortmann

  • Over 30 calls to BT Customer Options in 5 days - t...

    Here is the email I have just sent to BT - I really hope somebody can help.
    I had to post it here in a few parts as there is a character limit on forum posts.
    PART ONE
    I've been a paying BT customer since October 2010.  I've had a phone line and broadband service since I became a customer - additionally in September 2011, I also took out the BT Vision Essential package.
    5 days ago I decided to call BT to place an order to upgrade my broadband services to BT Infinity Unlimited Option 2 as I was unable to upgrade online.
    This is when I discovered just how awful BT's customer service really is.
    I'm told BT record all of their calls so I'm confident that everything I am writing here can be verified.
    Some of the people I spoke to were just incompetent, some were clearly very poorly trained, some were rude and unsympathetic and some even hung up on me or transferred me to another department without warning.  I've also been promised call-backs which have never materialised.
    The systems they rely on are clearly poorly planned and implemented and restrict the staff's ability to assist with enquiries. The product knowledge (or lack of) is absolutely terrible and the supervisors and managers seemed to be as poorly equipped as their colleagues.
    In total I have made over 30 telephone calls to BT and I am yet to speak to a single person who has been able to help me. My issues are mainly with the sales or Customer Options departments.
    It all started with the first lady I spoke to, regretfully I have forgotten her name as I have spoken to over 30 different BT colleagues this week.
    I had explained to the lady that I wanted to upgrade to Infinity, I had tried to do this on the BT website but had been given an error message advising me to contact BT by phone.  The lady acknowledged that this was indeed the case due to a technical problem with my existing broadband service.
    In March of this year, I had my home telephone number changed after complaining to BT about receiving a lot of nuisance sales calls, despite BT's promise that they would reduce when I subscribed to their Privacy service.  My number was change free of charge at the time as a gesture of goodwill.
    It was this number change that had triggered the technical problem preventing me from ordering BT Infinity this week.  The lady explained to me that when the number had been changed in March, my existing broadband service had not been configured correctly and that it was still aligned to my old telephone number.
    She then offered to make the changes required and explained that it would take 24 hours for these to take effect and very kindly offered to call me back at 4pm the following day to place my order for Infinity.
    After waiting, I did not receive a call so I called BT back myself.  At this point I spoke to a gentleman who told me that he was unable place the Infinity order as my existing broadband was still aligned to my old telephone number - I explained that I knew this but it had been rectified.
    He told me that in addition to not calling me back, the lady I had spoken to the day before had not made the required changes.  He then said he would put things right and I would need to wait another 24 hours before we could get the Infinity ordered.  I had no choice but to accept this as his system would not let him place the order until the alignment issue was resolved.
    The next day I called BT again, I wanted to see if the technical problem had been resolved and also to check the pricing I had been quoted for the new Infinity service was correct.  I was a little concerned that I may have been given the wrong pricing by the lady who I first spoke to, after all she had not done what she had promised or called me back.
    This time I spoke to another lady who confirmed the pricing and actually offered me a slightly better price by way of a recurring discount because I had had these initial problems.  She placed the order for the Infinity and I was happy with the outcome at that stage.  I then enquired about an offer I had seen online for a discounted handset when purchased with a package.  The lady told me that was an online exclusive offer and suggested looking into renting a handset from BT.
    I had a look on the BT Shop website at some handsets and decided to call BT again to arrange ordering a rental phone.
    I called up and placed an order to rent a BT Graphite 2500 single handset and was happy with the deal I was offered.  I was also told that after 18 months of rental that I could cancel the agreement but still keep the handset.
    A little later I went back online and looked at the handset I'd ordered in more detail.  I soon realised that the handset did not have a feature for sending text messages.  I had been given 100 free SMS messages per month with the Infinity broadband and calls package I'd just ordered and decided to call BT back to change my handset rental order.  I wanted a handset that I could use to send and receive SMS messages.
    I called back and explained I wanted to change my order and that I would require a handset with the SMS function.  I was advised that the current order for the Graphite 2500 would need to be cancelled first and that the system would not allow the BT colleague to browse other handsets for me until the existing order had been fully cancelled.
    I was told to call back in 24 hours.
    I called back the following day and was told that the handset order had been cancelled and I asked the call taker to suggest a phone I could rent which would allow me to send and receive SMS messages.  This person told me there was only one handset available to rent on his system and this handset didn't do text messaging.
    I asked why this was the case when the person the previous day had read through a whole list of rental handsets. He said it was probably because my BT Infinity order was open on the system.  I was advised to call back in a week or so, after my new Infinity service had been activated.  I questioned this as the person the previous day was able to browse all of the handsets despite there being an open Infinity order on the system.
    The gentleman wasn't able to explain and began making excuses about how some colleagues have access to different systems.  I asked whether it was the fact of the open order or the difference in systems and the person wasn't able to answer.  I suggested that the gentleman transferred me to his superior or someone who could answer my question.
    I was put on hold for a short time before the line went dead. He had hung up on me.
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    I placed an order for rental of the Freestyle handset.  He also confirmed my previous handset order for the Graphite had been cancelled and I would not receive that handset or be charged anything for delivery or rental.
    Feeling pleased I'd finally got the product I wanted, I went back to the BT Shop online to learn a bit more about the handset I'd just ordered.  I was horrified to discover that the Freestyle 750 does not support SMS at all.  I verified this on several other websites and even downloaded the user guide to be sure.  After all, the gentleman assured me that it did have the feature.
    So, I called BT back again to cancel the second handset order for the Freestyle, explaining that the information I'd been given was wrong.  I was passed from person to person and had to call back several times to try and find out whether the handset had the features - nobody seemed to have the answers.
    Meanwhile I had a call from BT to ask me if I was happy with the Graphite handset I had previously cancelled which just totally confused me.
    I'd also received an email confirming my Infinity equipment delivery details and my engineer appointment and activation date.
    Having lost track of the amount of times I had called BT, I tried again.  After speaking to another lady who was clearly as confused as I was about everything, I spoke to her manager.
    After explaining the problems about the handsets, he eventually confirmed the cancellation of the orders for the Graphite and Freestyle and also that I would receive the handsets anyway as the were dispatched as soon as they were ordered, but that they would be followed by some returns packaging so I could return them to BT.
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    He then told me I'd have to wait another 24 hours before he could order the handset due to the cancellation of the previous order.  I got very angry at this stage and told him it was unacceptable for me to have to wait another 24 hours and I was not willing to call back again. It was not my fault that I had been given the wrong information about the handset's features.  
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    It was at this point I was told there would also be a delivery charge. I said after everything that's happened I refused to pay for delivery and the delivery charge was waived by the manager as a gesture of goodwill.
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    Eager to get off the phone after being on the call for over an hour, I just agreed to pay the one-off cost of £29.99 for the phone - at this point I was seriously considering just cancelling all of my orders, including the BT Infinity.
    I was then told that unless I set up a direct debit on the new account, I'd be charged £1.89 payment processing charge.  I told the manager that this was ridiculous after everything I'd been though, it wasn't my fault that I had been badly advised on the previous handset; and that he should waive the charge or I'd like to speak to someone about cancelling all of my BT services. By this point I'd had enough of him constantly muting the phone for long periods.
    The manager then explained that it would cost me more if I had my services from another provider, I said that didn't matter as the customer service would be better than BT's.
    Shockingly, the manager asked me why I dissatisfied with the customer service I had received from BT.  Clearly he had not really been paying attention for the previous hour.  I told him I'm trying to get a problem resolved and that I didn't think he was resolving it to my satisfaction, he insisted he was doing the best he could.
    Then he offered to speak to billing at get the payment charge waived for me, I was put on hold for another good 15 minutes before he finally came back to me to say it was all sorted.
    At this point I was very upset with the way I'd been treated when all I wanted to do was buy a handset with the features I needed.  I'd had to spend a long time speaking to a lot of different people just to get a simple problem resolved.
    However, this wasn't the end of my problems at all.

    PART TWO
     I went online to My BT to see if the previous handset orders had all been cancelled properly.  This is when I saw a message about my BT Infinity order - it said that BT would be rescheduling my engineer appointment and gave me a number to call.
    I was devastated that I would have to call BT again if I'm honest, you'll see from your records that the number of calls was now well into double figures.
    So, I called.  The first gentleman I spoke to told me that the engineer had rejected the appointment and I would need to speak directly to Openreach, he offered to put me through.
    I refused to be put through to anyone else and told the gentleman that I just wanted someone to take ownership of the problem and sort it out - it was not my responsibility to speak to another department, especially after all the other calls I had made previous in that day and week.
    I advised him that he had picked up the call and I had dialled the number given to me on the website and that I was not willing to be transferred somewhere else.
    The gentleman was quite rude and abrupt so I quickly asked him to transfer me to his manager.
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    Daniel said he would personally make some calls, liaise with the other departments and assured me that he would call me back within the hour.  He did call me back in good time and explained that he was still waiting for a response but that he would call again soon.
    I got a call back later that evening from Daniel.  Not only had he stuck to his word, unlike the others who had offered a callback, he also said he had been phoning around other departments to ensure that the information he was about to give me was correct.  He had me believe he had gone the extra mile and for that I was grateful.
    He told me that the engineer rescheduling message on the website was just a glitch, and he'd been told my order was fine and that normally customers would never know about this.  He confirmed that the engineers department would be in contact very soon to either confirm or reschedule my engineer appointment and not to worry because my order had all gone though fine.
    Daniel also promised to call me back on the following Monday just to check everything was OK.  I thanked him and was once again happy, thinking everything was fine with my order.
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    Clearly the person calling me had no idea about the problems I'd had with ordering a handset so I told the person there to cancel my other handset orders too, I'd had enough.
    Slightly confused and very angry at the incompetence of BT's staff and systems, I decided to call BT back to check the cancellation of all of the handset orders - I'd decided that I would purchase a handset elsewhere as I didn't see why I should give a penny more to BT when they have caused me so much inconvenience over the past week.
    The lady I spoke to first initially told me that my BT Infinity order had been cancelled the day before.  I was so angry, I could not believe that something else had gone wrong.
    She then backtracked and said that all of my handset orders had been cancelled and that she would put me through to the engineers department to sort out the appointment confirmation for the Infinity.  Reluctantly, I agreed to be transferred to the engineers department.
    The lady I spoke to there told me that my BT Infinity order had been rejected by their systems.  It had been rejected because my current broadband service was still aligned to my old telephone number.
    The very problem that had been identified during the first call I had made to BT.
    She told me that she would have to put in a request for BT to update my account and that I would have to wait 5 days before they could even tell me if and when an engineer would be coming out.
    This is despite me receiving written confirmation of an engineers appointment and being told on three occasions that the broadband alignment issue had already been resolved and that my order was fine.
    I explained that BT had told me they had already fixed the problem and that waiting another 5 days before even getting an appointment was not acceptable.  She advised me that BT had certainly not fixed the problem as they had said, and that they would check again in 5 days time and contact me.
    Once again, very upset by the complete lack of competence on BT's part, I agreed it wasn't her fault and asked if there was anything she could do to hurry things up.
    She offered to get me a callback in 3 days time instead instead of 5, and assured me that they would try and fast-track an engineer's appointment as soon as the issue was resolved.  She said this was the best she could do.
    So, now after 5 days of constant telephone calls to and from BT, I still do not have a date for my new Infinity service.  I have a handset that I do not want (Graphite), I have not received any returns packaging to return the unwanted handset and there's a good chance I will receive a further two handsets which I have cancelled and will be expected to return.
    I've called BT over 30 times in 5 days and literally spent hours talking to people who were just not equipped to deal with simple product and service queries and were not able to identify problems without being prompted by the customer.
    In addition, I've just received my latest BT bill and there is a delivery charge on there for one of the handset orders that I had cancelled.  I was told when I cancelled the first order that I would not incur any charges.  I have been charged for delivery anyway and have not received the returns packaging to be able to send the Graphite handset back.
    I just cannot understand how something as simple as upgrading my broadband and trying to rent or purchase a handset, so I can make use of my free text messages, has turned into such an issue.  This is by far the worst customer service I have ever received in my life.
    I really hope that on Monday I will get a call to say that my Infinity order is fine and that an engineer will be coming.
    I also want the returns packaging to send the Graphite handset back to you.
    I want my handset delivery charges taking off my bill straight away and written confirmation that I will not be paying any rental fee's for these handsets.
    In return for the hours I have wasted on the phone to BT (which can be verified by your records), it would be nice if BT were willing to let me have one of the BT Diverse 7100 single handsets free of charge.
    Although, after everything this week I don't have much confidence in BT's customer service.
    I may still consider cancelling my order for the Infinity broadband and call package, if I don't get my engineer appointment on Monday, and if that's the case I will also cancel my current telephone, broadband and vision services when the 12 month contract expires on 7th September this year.
    I really hope BT can redeem themselves this time, if not I'm off to Sky.
    Kind regards,
    An exhausted, disappointed and confused customer.

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    Edited by: Fesuster on Dec 10, 2009 6:13 PM

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    In my opinion it is really a big effort to find a reliable solution for the amount of routes and stages. I am thinking about to use the solution to create the stage manually in the transport document and to use the routes to describe the transit time.
    Raphael

  • Post freight cost in diff. G/L of the material cost Accnt Cat. E

    Hi MM experts,
    I created a PO in reference to Sales Order (account assignment E-Trading materials)
    In condition I added a custom condizion for freight (SPRO Cond.category B, flag on accruals).
    When I received material the freight cost was added in total stock valuation.
    Account    Account short text             Amount Trs
    174020     STOCK M  VENT DIR                 576,03     BSX
    319500     FACT/REC                                 476,03-    WRX
    171090     Cte pass.stock march               476,03     EIN
    171090     Cte pass.stock march               576,03-    EKG
    422000     TRANSPORT                             100,00-    Z03
    319500     FACT/REC                          100,00     ZMA
    I want to see only stock value without freight cost in G/L account. I want freight cost in other G/L different of the material cost.
    I expect that the result is as follows:
    174020     STOCK M VENT DIR                  476,03     BSX
    319500     FACT/REC                                 476,03-    WRX
    422000     TRANSPORT                             100,00-    Z03
    319500     FACT/REC                                 100,00     ZMA
    Is there any other way to avoid this problem?
    Thank you very much.
    Regards,
    Michela

    Hi Michela,
    This is possible by adding one more condition type with blank condition category and negative value in plus/minus field.
    please refer the following wiki which gives step by step configuration.
    Appreciate if it is useful
    http://wiki.sdn.sap.com/wiki/display/ERPLO/PostingplanneddeliverycosttoNon-inventoryaccount
    Edited by: Raja Ramasamy on Apr 14, 2010 7:20 PM

  • LE-TRA Freight Costs on Re-dispacth

    Dear friends,  I'd like to count on you all to figure out how to solve one problem faced here.
    Well, several customers are closed when the truck lives the plant  and the truck do not drop the good in the customer side. the truck return to the plant and the customer will be contacted on next day and the truck go there again.
    A new freight cost must be created, but how to handle the new freight cost (re-dispatch) in LE-TRA keeping the relation with the actual Sales Order and so on ? does anyone has this scenario ?
    best regards,
    Alessandro

    Hi
    I understand that you would like to put an additional charge as the customer dint accept in first delivery and since its a second attempt for delivery.
    You may have several approches.
    1. Create a condition type and enter the value on the condition in shipment cost .
    2. Use user exits in the shipment planning to flag if its rescheduling and re planning and based on that you may have some % of actual delivery cost added up in shipment cost.
    This can also be addressed several ways depending on business need
    Thanks
    Sudhakar

  • Freight Costs via INVOIC01 / E1EDP05 or E1EDK05

    Hi,
    I've a problem to understand how E1EDP05 have to be used to post freight costs.
    1) Planed freight costs
    I have a purchase order with planed fright cost on the position (splitted on two diffrent condition types).
    Which fields of E1EDP05 have to me maintained that the invoice can be posted? At the moment the freight values is ignored complety and the Idoc fails with balance not zero (differece = freight amount).
    In FORM mrm_e1edp05_process (LMRMHF13) only CURTP, WAERS and AMOUNT of E1EDP05 are used and append to t_cr.
    I've maintained all these fields
      t_cr-curtp   = 00 (= Document currency)
      t_cr-waers = EUR (= PO currency)
      t_cr-dmbtr  = freigt costs (without tax)
    At the call of MRM_INVOICE_CREATE the fields CURTP / WAERS / DMBTR of T_FRSEG-CR contain the information.
    What have I missed? Is there any customizing that have to be done?
    2) Unplaned freight costs
    What about unplaned freight costs? These can't be mapped to a position. Do I have to use E1EDK05? How does that work?
    Best regards
    Katja

    Hi,
    I was curious to know if this issue was resolved?
    I am faced with a similar issue while posting an inter-company invoice via EDI, where SALDO_PRUEFEN check produces a non-zero difference, hence an out of balance error. In this scenario, group valuation active, and I see this error when the inbound EDI has a transfer pricing condition KW00 with currency type 31 in the IDOC segment E1EDP05. Also in this scenario, the freight charges directly posts to a GL account and the non-zero difference from SALDO_PRUEFEN is the same as the freight change.
    Thanks,

  • Freight Cost does not appear on the Invoice

    Hi,
    The user is creating two invoices. One is for the Customer (Commercial Invoice) and another one for the Customs declaration. The total value of these two invoices are not same as the commercial invoice is considering another condition type "ZFAF" for the freight cost along with the condition type "ZICB" for the price wheras the customs invoice has got only "ZICB".
    Now, the user wants that the cost of freight should appear on the invoice in the second line as a freight cost.
    Please guide me how can the valu of the condition type of Freight is to be brought on the Invoice as a separate line showing as Freight Cost.
    Thanks,
    Jans

    Hi Reazuddin,
    The situation is like this. 
    For Customs Invoice:-----
    Item No                  Item                                  Unit price                                                                              Total price
    10            XXXXXX                                                                                $  2,120.00
    For Commercial Invoice:-----
    Item No                  Item                                  Unit price                                                                              Total price
    10            XXXXXX                                                                                $  2,260.00
    But the user in the following structure:
    For Commercial Invoice:-----
    Item No                  Item                                  Unit price                                                                              Total price
    10            XXXXXX                                                                                $  2,120.00
    20           Freight  Charge                                                                                $     140.00
                                       Total                                                                                $  2, 260.00
    Please guide for the futire Invoice by using Smart Form or any other way it can be done.
    Thanks,
    Jans

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