Tracking User Access to Help

Is there a way to track user access to HTML help? I'm wanting to be able to run a report that will tell me how often the online help is accessed either at topic level or just the full help level if that is the only possibility. Is there a plugin or third party app that can do this?
For my Webhelp apps, I am able to tag individual html files with Omniture tags, however I can't do this for a compiled .chm file. The issue with the Omniture tags is that everytime I recompile help, I have to reinsert the tags.
I am using Robohelp 8, HTML Help and Web Help
Thanks in Advance,
Diana Weber

Hi Diana.
With the web output you could try using something like Google Analytics or even invest in the RoboHelp Server application. However neither of these will work with HTML Help. The problem with HTML Help may not be the feasibility of recording hits on a file but pricacy concerns by the user. The Windows System Monitor records file hits but you'd have to manage a way of homing in on the data on each end user's PC!
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User Access level help

Hi,
I am working on a User Login form using ms access 2013 as my database and vb.net. tblUser has the following fields, ID, name, username password and userlevel. the ordinary login works but i need to put a user level. Admin and User. the user level will restricted
to acccess Menu strip/form while admin can access all the forms. May i ask your help guys to enhance my code. thanks.
Below is my login code.
If txtPassword.Text = "" Or txtUsername.Text = "" Then
MessageBox.Show("Please complete the required fields..", "Authentication Error", MessageBoxButtons.OK, MessageBoxIcon.Error)
Else
' Both fields was supply
' Check if user exist in database
' Connect to DB
Dim conn As New System.Data.OleDb.OleDbConnection()
conn.ConnectionString = "Provider=Microsoft.ACE.OLEDB.12.0;Data Source=C:\UsersTAP\Desktop\Project\OSS\OSS\DATA\KPI.accdb"
Try
'conn.Open()
'MsgBox("Susscess")
Dim sql As String = "SELECT * FROM tblUser WHERE Username='" & txtUsername.Text & "' AND Password = '" & txtPassword.Text & "'"
Dim sqlCom As New System.Data.OleDb.OleDbCommand(sql)
'Open Database Connection
sqlCom.Connection = conn
conn.Open()
Dim sqlRead As System.Data.OleDb.OleDbDataReader = sqlCom.ExecuteReader()
If sqlRead.Read() Then
frmMain.ShowDialog()
Me.Hide()
Else
' If user enter wrong username and password combination
' Throw an error message
MessageBox.Show("Username and Password do not match..", "Authentication Failure", MessageBoxButtons.OK, MessageBoxIcon.Exclamation)
'Clear all fields
txtPassword.Text = ""
txtUsername.Text = ""
'Focus on Username field
txtUsername.Focus()
End If
Catch ex As Exception
'MessageBox.Show("Failed to connect to Database..", "Database Connection Error", MessageBoxButtons.OK, MessageBoxIcon.Error)
MessageBox.Show(ex.Message)
End Try
End If
Try to use this code but i' not successfull.
If sqlRead.Read() Then
If sqlRead(0) = 1 Then 'Administrator
frmMain.ShowDialog()
Me.Hide()
ElseIf sqlRead(0) = 2 Then 'user
frmMain.ShowDialog()
Me.Hide()
Else
'Else
' If user enter wrong username and password combination
' Throw an error message
MessageBox.Show("Username and Password do not match..", "Authentication Failure", MessageBoxButtons.OK, MessageBoxIcon.Exclamation)
'Clear all fields
txtPassword.Text = ""
txtUsername.Text = ""
'Focus on Username field
txtUsername.Focus()
End If
End If

Hi,
I am working on a User Login form using ms access 2013 as my database and vb.net. tblUser has the following fields, ID, name, username password and userlevel. the ordinary login works but i need to put a user level. Admin and User. the user level will restricted
to acccess Menu strip/form while admin can access all the forms. May i ask your help guys to enhance my code. thanks.
Below is my login code.
If txtPassword.Text = "" Or txtUsername.Text = "" Then
MessageBox.Show("Please complete the required fields..", "Authentication Error", MessageBoxButtons.OK, MessageBoxIcon.Error)
Else
' Both fields was supply
' Check if user exist in database
' Connect to DB
Dim conn As New System.Data.OleDb.OleDbConnection()
conn.ConnectionString = "Provider=Microsoft.ACE.OLEDB.12.0;Data Source=C:\UsersTAP\Desktop\Project\OSS\OSS\DATA\KPI.accdb"
Try
'conn.Open()
'MsgBox("Susscess")
Dim sql As String = "SELECT * FROM tblUser WHERE Username='" & txtUsername.Text & "' AND Password = '" & txtPassword.Text & "'"
Dim sqlCom As New System.Data.OleDb.OleDbCommand(sql)
'Open Database Connection
sqlCom.Connection = conn
conn.Open()
Dim sqlRead As System.Data.OleDb.OleDbDataReader = sqlCom.ExecuteReader()
If sqlRead.Read() Then
frmMain.ShowDialog()
Me.Hide()
Else
' If user enter wrong username and password combination
' Throw an error message
MessageBox.Show("Username and Password do not match..", "Authentication Failure", MessageBoxButtons.OK, MessageBoxIcon.Exclamation)
'Clear all fields
txtPassword.Text = ""
txtUsername.Text = ""
'Focus on Username field
txtUsername.Focus()
End If
Catch ex As Exception
'MessageBox.Show("Failed to connect to Database..", "Database Connection Error", MessageBoxButtons.OK, MessageBoxIcon.Error)
MessageBox.Show(ex.Message)
End Try
End If
Try to use this code but i' not successfull.
If sqlRead.Read() Then
If sqlRead(0) = 1 Then 'Administrator
frmMain.ShowDialog()
Me.Hide()
ElseIf sqlRead(0) = 2 Then 'user
frmMain.ShowDialog()
Me.Hide()
Else
'Else
' If user enter wrong username and password combination
' Throw an error message
MessageBox.Show("Username and Password do not match..", "Authentication Failure", MessageBoxButtons.OK, MessageBoxIcon.Exclamation)
'Clear all fields
txtPassword.Text = ""
txtUsername.Text = ""
'Focus on Username field
txtUsername.Focus()
End If
End If
Why code successful this
If sqlRead.Read() Then
frmMain.ShowDialog()
Me.Hide()
Else
not code sucessful this. How constant read? Why sqlRead.Read() not set to variable for test? How after read() then read(0)? Doesn't read move to next read? Seems no sense.
If sqlRead.Read() Then
If sqlRead(0) = 1 Then 'Administrator
frmMain.ShowDialog()
Me.Hide()
ElseIf sqlRead(0) = 2 Then 'user
frmMain.ShowDialog()
Me.Hide()
Else
La vida loca

Pse help! I boot my computer with apple + s and I can't return to normal user access

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Thank you for answer but it's not possible to write anything because I get an invite to put a password (without my name) and an invite for Guest. The problem is I cant put the right password because my keyboard is azerty et in my password content the euro symbol (€) and (&). So I think there is the problem. I also think if I can return in normal boot (I mean with my own session) everythings will OK for me. Can you help me? Sorry for my english my mother language is french so I have some little difficulties to translate

Multiple simutaneously logged in users accessing AFP home directories?

Hi,
Many of our problems are described in this guy's blog:
http://alblue.blogspot.com/2006/08/rantmac-migrating-from-afp-to-nfs.html
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I've read that using NFS home directories will work, though.
I want to believe that Apple has a solution for this by now (it's been almost a year since we first had difficulty), or at least a sanctioned workaround. If Apple doesn't have one, maybe someone else has come up with something clever. I find it hard to believe that more people haven't wanted this capability! (not being able to easily search the discussion boards doesn't help, though...)
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Log the user Access to a Channel

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It's possible using the Rewriter Rules and Rulesets to perfome this?
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Best Regards
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Hi Fausto,
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Cheers,
Alex :-)

Tracking user activity (including objects/records/data viewed)

Hello everybody,
I am looking for information regarding monitoring of user activities on the system.
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Marco Baiocco

> Unfortunately that is not yet really clear even to me.
I see...
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Markus

Tracking user time spent on site.......

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I want to track total time spent by user on my site, after he logs in.
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regards,
Kalpesh

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Trigger Audit report whenever the user access the report.

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How to set up reverse proxy to allow user access portal site from internet

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Multiple users accessing same events

Good Afternoon, i wondered if anyone could assist me. I have described what is going on and have a few questins which i have added in bold.
We are a school in the UK running three Apple suites with a mixture of iMacs and macbooks.
The scenario: We have local users accessing some video footage to create a trailer and i would like to find the best method for this.
The Problem: We opted to use local users rather than network users as i believe imported video events are stored locally. Is this correct?
Based on the previous problem i have created two users, User1 & User2. If User1 imports the event then User2 cant see this and would like to work on the same event, then they have to import the event again. Is there anyway that User1 & User 2 could access the same event without doubling it up?
The problem does change slightly that if i use a networked user, and run iMovie then they can see the events on the local hdd. This only happens on certain machines. Any ideas why this would happen?
If anyone can help in anyway it would be much appreciated.
Thanks

The Problem: We opted to use local users rather than network users as i believe imported video events are stored locally. Is this correct?
Yes, the are stored locally, I don't know if Network users do anything more than authenticate over the network then use the local hard drive anyway. That depends on whether or not your users are setup with Network Home drives or are Mobile users that use the local hard drive instead. You might be able to find out from your SysAdmins whether or not Home folders are on a central server of some kind.
Network users authenticate and have a network home drives.
Is there anyway that User1 & User 2 could access the same event without doubling it up?
It seems like there would be a benefit to using an external Mac HD in this case as the permissions on that folder could easily be ignored. Then any user on that Mac will be able to see the iMovie Projects and Events saved onto that external HD and use them without doubling up the Events folder material. Unfortunately I don't think you can force iMovie to use a different folder for the Movies folder on an internal Hard drive. So an external HD might provide an easy workaround if that's possible. And better yet, it makes it all portable BETWEEN Macs if you need to setup on a different machine for some reason.
Thanks, thats was what i wanted to know. Although I dont think the department will be too keep on buying a minimum of 30 external hdd.
This only happens on certain machines. Any ideas why this would happen?
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I have double checked and all users are seeing their network home and no local version.
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User access at IO level

I have 2 OUs-- OU1 and OU2.
OU1 has 1 inv org-- IO11
OU2 has 2 inv orgs-- IO21 and IO22.
I will define responsibilities at IO level, i.e., 3 responsibilities for an application --R11(for IO11), R21 (for IO21) and R22 (for IO22).
I want to restrict user access at the IO level.So, R21 should access only IO21 and not IO22. Same for R22.
What will be the value of the following profile options in order to achieve this? My BG name is Set up business Group.
MO:Operating unit
MO:security profile
HR:security profile
HR:business group

Hi,
Try with organization access.
Guess the above 4 profiles wil help you to restrict at OU level only.
Hope this helps.
tks
M J

User Access Code

I have a new LaserJet 600 M602 networked to Windows 7 64 bit PC. I have no recollection of setting a user access code on the printer. How can I get past the User Access Code to check print cartridge status, etc.? Or is there a factory default code on new printers? Thanks, Earl-41

I am sorry, but to get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial printer. You can do this at Printers - LaserJet.
Click on New Post.
I hope this helps.
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Re: (forte-users) access violation caught in debugmode

Eric,
There has been a problem with Forte debug mode for sometime now when the app
is silent. If you attempt to inspect the variables when the app is in the
'silent' mode, i.e., waiting on an event loop for a user input or a system
event, then you get the "Access violation caught ..." exception message and
the workspace including the launch server crashes.
If you are getting this problem in the 'step-through' mode, you should look
at the lauch server immediately after you get the exception before
everything disappears. There could be a stack backtrace due to some illegal
reference. We have faced a similar situation before but the error appeared
both in the 'debug' and 'run' modes.
Hope this helps.
Braja K Chattaraj.
From: Eric Decossaux <[email protected]>
To: forte mailing <[email protected]>
Subject: (forte-users) access violation caught in debug mode
Date: Thu, 23 Sep 1999 17:31:39 +0200
Hello,
I have a problem using Forte in debug mode. If I run my program on my NT
machine from the partition workshop (distributed run), the program works
fine except that some object does not display what I'm expecting. So I
want to use the debug mode to inspect the objets of this window. When I
choose the "local variables" option to see the content of my window, I
have a "access violation caught" and forte disappears. If I just let my
program run without choosing this option, everything is the same than
with the distributed run.
Does somebody have an idea what to look for ? I really want to look the
inside the attributes of this window.
We recently upgraded from release 30G2 to release 30L2. Could it be the
problem ?
Eric Decossaux
Cliniques Universitaires St Luc
Informatique des Laboratoires
av Hippocrate 10 / 1730
1200 Bruxelles
+32+2+764 17 53
For the archives, go to: http://lists.sageit.com/forte-users and use
the login: forte and the password: archive. To unsubscribe, send in a new
email the word: 'Unsubscribe' to: [email protected]

Eric,
Another possibility has to do with the repository. You said you recently
migrated 30G2 to release 30L2.
Many strange problems have been traced to release migrations with old
repositories. If the repository was properly migrated another thing you can try
is to export the project(s) to PEX files, delete them from the repository, and
then re-import. I know this can be time consuming but I have solved more than
one unexplained problem in the IDE by doing it.
---------------------- Forwarded by Charlie Shell/Bsg/MetLife/US on 09/23/99
01:19 PM ---------------------------
"Ajith Kallambella" <[email protected]> on 09/23/99 12:08:54 PM
To: [email protected], [email protected]
cc: (bcc: Charlie Shell/Bsg/MetLife/US)
Subject: Re: (forte-users) access violation caught in debug mode
Eric,
Sometimes( 90% ) you can solve this problem by
checking out the class that is causing the crash
and force-compiling it.
If it doesn't help, run through this checklist.
1. Do you have enough memory resources.?
2. Is the object you are inspecting held in a lock ?
( mutex, transaction lock etc )
3. Does it work when you wait for sometime at the
breakpoint before inspecting the values? I mean
are you interrupting some process thread?
4. Does it work if you log the attributes using logmgr?
5. Are you using any call-outs/call-ins? Any external
systems integration? Sometimes( for reasons beyond
my comprehension ) the objects allocated outside
Forte gets corrupted when its passed back and forth.
6. ...finally...Santa Clause, help me!
Ajith Kallambella M.
Forte Systems Consultant.
From: Eric Decossaux <[email protected]>
To: forte mailing <[email protected]>
Subject: (forte-users) access violation caught in debug mode
Date: Thu, 23 Sep 1999 17:31:39 +0200
Hello,
I have a problem using Forte in debug mode. If I run my program on my NT
machine from the partition workshop (distributed run), the program works
fine except that some object does not display what I'm expecting. So I
want to use the debug mode to inspect the objets of this window. When I
choose the "local variables" option to see the content of my window, I
have a "access violation caught" and forte disappears. If I just let my
program run without choosing this option, everything is the same than
with the distributed run.
Does somebody have an idea what to look for ? I really want to look the
inside the attributes of this window.
We recently upgraded from release 30G2 to release 30L2. Could it be the
problem ?
Eric Decossaux
Cliniques Universitaires St Luc
Informatique des Laboratoires
av Hippocrate 10 / 1730
1200 Bruxelles
+32+2+764 17 53
For the archives, go to: http://lists.sageit.com/forte-users and use
the login: forte and the password: archive. To unsubscribe, send in a new
email the word: 'Unsubscribe' to: [email protected]
For the archives, go to: http://lists.sageit.com/forte-users and use
the login: forte and the password: archive. To unsubscribe, send in a new
email the word: 'Unsubscribe' to: [email protected]

File structure and Multi-user access/control

Hi All
Currently evaluating RH. Our plan is to use RH HTML with RoboServer and either SourceSafe or Team Foundation for source control. We will be producing the "printed" manual (PDF) and publishing online help (hopefully html via RH server) from the single source layout
Given that we will edit content in RH's XHTML editor, I'm not clear on when we should create new files or the granularity of multi-user access. We have 17 apps and I plan to use a master project and merging (because we need to link to related topics in other apps).
I'm really not sure what should constitute a file in RH. First off, is access controlled at the file level?
I want to have multiple authors editing the same manual at the same time, so do I need to break the manual into multiple small files (currently it's a single word doc)?
If I do break it into multiple files, what's the best approach: 1 file per topic (or is this a requirement)?
Finally, when I come to generate the PDF, will the files be combined. (i.e. can I have different page-breaks than I have in the RH project)?
Any pointers greatly appreciated
Regards
Mark

Hi,
First off, is access controlled at the file level?
Not sure what you mean by that. In source control, you can check in/out ever file independent. Sometimes dependent files will be automatically checked out, for instance images used in the css when you check out the style sheet.
I want to have multiple authors editing the same manual at the same time, so do I need to break the manual into multiple small files (currently it's a single word doc)?
That be the idea. Anyway, it's not a good idea to have an entire RoboHelp project in a single topic. You probably want to cut up your contents into the small chunck: topics.
If I do break it into multiple files, what's the best approach: 1 file per topic (or is this a requirement)?
In RoboHelp a topic is a HTML file. RoboHelp doesn't force you to split up content into one or more topics. If you are creating help for the web, you want the information to be organized in relatively small chunck so users can quickly scan through it.
Finally, when I come to generate the PDF, will the files be combined. (i.e. can I have different page-breaks than I have in the RH project)?
Not sure what you mean by page breaks. As RoboHelp creates HTML files, there are no page breaks such as in paper manuals. When you create a PDF, you combine the topics you need into a single document.
If a PDF is required for you, you may want to consider not using RoboHelp for your sources. A PDF created by RoboHelp is useful for internal use, but it never seems to get good enough to give to customers. Personally, when a PDF version of a manual is required, I create the manual in FrameMaker and link or import the book into RoboHelp. You can also link Word documents, so you may want to play around with that before deciding whether to use Word, RoboHelp or FrameMaker for your source.
Greet,
Willam

Non Domain User Access to Report Server

HI Team,
I am Back with another question. These days i am working on SSRS web services as a part of that i need to provide user access to non domain users to the report manager which is residing in a virtual machine and also when i use the report service web service
URL it is asking for virtual machine's windows credentials and as per my client's requirement i should not be prompted with VM'S windows credentials.
Also, we are providing end users with a login page and this login page is connected to a separate User's database in the VM and how to register these non domain users in the report server database
and also reort manager. please help me out of this issue.
Thank you.

Hi NB515,
In Reporting Services, if we connect to Report Manager out of domain, then we need provide a domain username and password can we access to it. If you want to skip this step, you can configure anonymous access for the report server. However,anonymous access
is not recommended as it may give direct access to your report server or report projects to any one who know the URL of your Reporting Services. But in case you still want to try it, you can refer to the link below to see it:
http://blog.quasarinc.com/ssrs/sql-server-reporting-services-2012-anonymous-access/
If you have any questions, please feel free to ask.
Regards,
Charlie Liao
TechNet Community Support

Tracking User Access to Help

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