Trade Up to Madden 15 $10 Coupon not honored as stated

I am a Gamers Club Unlocked Member, and I pre-ordered Madden 15 online to take advantage of the $10 pre-order gift card.  
Best Buy then had a flyer in August stating that if you traded in Madden 25 between 8/10 - 8/23 that you would received a $25 trade in value, and then a $10 Coupon towards the purchase of Madden 15. 
I was told that I didn't have to cancel and reorder my pre-order to take advantage of the $10 Coupon, as it would just be applied when I went to the store to pick up my game.
So....I went to the store....and the coupon was not honored.  The store staff even called corporate and they said it couldn't be honored.  The in store person stated that they couldn't apply an adjustment at the POS for a .COM purchase.  They could return the game to give me my adjustment for the coupon, but then I would lose my pre-order $10.
Epic fail on the end of Best Buy.....

Hello hoopty2369,
I’m very sorry to hear that you may have run into some issues with using the $10 coupon you received from the Madden 25 trade-in promotion.
I see that you did post in the other thread as diddy_64 suggested. We’ll be responding to everyone in that thread shortly. However, I didn’t want to leave this post without a response. I appreciate your patience in the meantime!
Thanks,
Brian|Senior Social Media Specialist | Best Buy® Corporate
 Private Message

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