Online chat quote not honored by Verizon or Verizon is trained to lie here too

Question

I Was quoted by Taelor in a live chat and I quote"If you were to upgrade at that 2 year discounted price this would bring your bill to $160 before tax in which I'm seeing we can add our 30% discount on both line access fees for 1 year with a 1 year contract agreement,map dating your bill to $136 before taxes.". I was told I would be getting 15 gig plan and she also said we could add 1 gig of bonus data for a total of 16 gig, the plan would also be 2 smartphones for $136.  I then had to leave tht chat session.  A few hours later I contacted the live chat again.  This time chatting with Lyndsey.  i then asked her about what Taelor had said and she also confirmed the plan and told me I could also get the s5 pro owned phone for $99 and the Galaxy note 3 pre owned $99 phone with the 1 year contract however I would have to call as she could not do sales.  Well I just got off the phone with Verizon and they would not honor one bit of that agreement even though the lady on the phone (very nice lady by the way) could read exactly what Taelor and Lyndsey both said in our chat session.  I thanked her but I'm going to most likely be moving on to sprint and get unlimited everything for my wife and I at $60 each.  My sister and her family and my brother in law and his family live in the same area and say they have great service and Internet as I know with sprint that can be a concern.  Too bad because I really like Verizon.

Answer 1

I could title my experience the same! 
I have had an S5 for about 6 months and have hated at least 23 of those weeks.  A couple of weeks ago I signed onto chat to find out my options:
first agent, before she even answered my question as to my options, proceeded to tell me that if I changed my plan that I would save xz&y.  I stated that while that sounded good, I wanted to sort out my phone problems first.  While I was waiting for her reply, I got a text message notifying me that a change on my account had been made.  I immediately stated in the chat that I had not authorized an account change and that before they had permission to do anything I wanted to know about my phone options.  STRANGELY, the chat got cut off.   WT$%^*
I copied the chat and initiated another session.  A new rep comes on and I paste the previous chat into the window and inform her that no change was authorized, and while the change may make sense I want to understand what options I have for getting a new device.  She apologized and then gave me my options: 1) buy a new no-contract phone at $750, 2)pay the ETF (prorated to around $250) and then either go onto a new 2 yr contract or go onto an edge contract.  I said I will go with option 2.  At which point she told me that I would have to go to the store to do the phone transaction but that she would review my plan options.  We reviewed the options and I agreed to make the changes.
now I go into the closest VW store and after waiting for 30 minutes for service and another 30 of explaining and the rep talking with her manager, they tell me that they will not honor that.  They will allow me to pay the ETF and go to a different device but I will lose my phone number.
So of these options is true:
Chat Reps are not trained properly, or
Chat Reps are intentionally misleading customers, or
Local stores are not trained properly, or
Local stores are refusing to follow VW agreements.
Which ever is a problem.  My options are pay $750 or move my accounts to another carrier.  Does anyone have any other suggestions?