Traffic analysis report by team / CSQ

Hi Everybody,
Is it possible to show the Traffic analysis report by team / CSQ?
Because I cannot find any param or filter in this report type.
Or I have to use other report type?
Thanks in advance
Sam

Hi Sam
It's possible, certainly - however it would involve creating a custom version of the report.
This would include:
- Developing a customised SQL stored procedure to generate the statistics
- Creating a new Crystal Reports template (for HRC) or CUIC Template for the report in CUIC Premium, and exporting that to UCCX.
Do you have suitable skills in house or a Cisco Partner you can use for this sort of work?
Aaron

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UCCX 8.5.1 SU2 traffic analysis report errors out

Anyone run into this before, I'm not seeing a bug fixed for this issue in SU3 either.
If we have a call center outage or some issue effecting services, one day a month, and try to run the IVR traffic analysis report for the whole month (where one day we had outage) the report for that timeframe fails to run. If we adjust the report begin/end time to end before problem day/hour the report runs fine. Same for after that time to end of the month. We can also run the report for the single day of outage (whole 24 hour period) without problem to which is strange.
Regarding the outage, it is where UCCX services stop for some reason. This is HA WAN setup. The systems were not powered down or shutdown unexpectedly.
Seems it is choking on the data and trying to divde by zero....
We see this in logs,
1: 11/6/2012 8:56:32 AM %CHC-LOG_SUBFAC-3-UNK:0 :Final Font Size=$rptFontSize
1: 12/6/2012 11:20:36 AM %CHC-LOG_SUBFAC-3-UNK:The following SQL Command failed due to ()SQL Command=[call sp_ivr_traffic_analysis ('2012-11-01 5:00:00', '2012-12-01 5:59:59', -18000, 0 )]
2: 12/6/2012 11:20:36 AM %CHC-LOG_SUBFAC-3-UNK:TraceDBError #1:(ADO Error# -2147467259|Description E22012: (-1202) An attempt was made to divide by zero.|Source Ifxoledbc|SQLState |NativeError -1202)
3: 12/6/2012 11:20:36 AM %CHC-LOG_SUBFAC-3-UNK:Database Error | A runtime error occurred while executing the query. Please check log for more details
4: 12/6/2012 11:30:32 AM %CHC-LOG_SUBFAC-3-UNK:Failed to run Interpreted SQL Command(call sp_ivr_traffic_analysis ('2012-11-01 5:00:00', '2012-12-01 5:59:59', -18000, 0 ))
5: 12/6/2012 11:34:52 AM %CHC-LOG_SUBFAC-3-UNK:The following SQL Command failed due to ()SQL Command=[call sp_ivr_traffic_analysis ('2012-11-01 5:00:00', '2012-12-01 5:59:59', -18000, 0 )]
6: 12/6/2012 11:34:52 AM %CHC-LOG_SUBFAC-3-UNK:TraceDBError #1:(ADO Error# -2147467259|Description E22012: (-1202) An attempt was made to divide by zero.|Source Ifxoledbc|SQLState |NativeError -1202)
7: 12/6/2012 11:34:52 AM %CHC-LOG_SUBFAC-3-UNK:Database Error | A runtime error occurred while executing the query. Please check log for more details
8: 12/6/2012 12:02:53 PM %CHC-LOG_SUBFAC-3-UNK:Failed to run Interpreted SQL Command(call sp_ivr_traffic_analysis ('2012-11-01 5:00:00', '2012-12-01 5:59:59', -18000, 0 ))
9: 12/6/2012 4:00:13 PM %CHC-LOG_SUBFAC-3-UNK:The following SQL Command failed due to ()SQL Command=[call sp_ivr_traffic_analysis ('2012-11-01 5:00:00', '2012-12-01 5:59:59', -18000, 0 )]
10: 12/6/2012 4:00:13 PM %CHC-LOG_SUBFAC-3-UNK:TraceDBError #1:(ADO Error# -2147467259|Description E22012: (-1202) An attempt was made to divide by zero.|Source Ifxoledbc|SQLState |NativeError -1202)
11: 12/6/2012 4:00:13 PM %CHC-LOG_SUBFAC-3-UNK:Database Error | A runtime error occurred while executing the query. Please check log for more details
12: 12/6/2012 4:18:56 PM %CHC-LOG_SUBFAC-3-UNK:Failed to run Interpreted SQL Command(call sp_ivr_traffic_analysis ('2012-11-01 5:00:00', '2012-12-01 5:59:59', -18000, 0 ))

Mohammed,
It is common, in many of the Cisco Express 8.5 environments we have looked at, for the Total Incoming Calls given on a Traffic Analysis report to be a higher number than an Application Report.
The Traffic Analysis Report counts every unique sessionID (unique call) that is inbound (contact type of 1). The Application Reports do a similar thing but qualify (filter) only the records that have an application assigned.
There are simply times where inbound calls have been directed to an "agent" without having an applicaiton assigned.
The best thing the reporting user can do is to run a query on his or her database such as:
select * from ContactCallDetail where contactType=1and startDateTime > '2012-11-16 10:00:00' and startDateTime < '2012-11-16 11:00:00';
Usually when an application is not assigned to the record in the ContactCallDetail table it is because the destination type is equal to 1, which is an 'Agent' instead of a 'route point'.
So if you modify your select statement to filter by destinationType, you can quickly find the records that don't have the application assigned.
Example: select * from ContactCallDetail where contactType = 1 and destinationType = 1 and startDateTime > '2012-11-16 10:00:00 and startDateTime < 2012-11-16 11:00:00';
When you look at these records, you will see the agent that took the call from the destinationID field. The number in that field should match up with the field called 'resourceID' in a table called 'resouce';
Example: select * from resource where resouce=6011; where 6011 was the number you found in the destinationID field.
If there is still confusion about the source of the call - then talk to that agent and find out what is was.
Good Luck and let me know if you need further help.
Ron Reif
[email protected]

UCCX 8.5 - Historical Reports - Traffic Analysis report and Application Performance Analysis report different calls presented

Hi,
Please Advice.
When I compare Traffic Analysis report and Application report, Calls presented are not same. Please Help !
Also attached herwith the reports

Mohammed,
It is common, in many of the Cisco Express 8.5 environments we have looked at, for the Total Incoming Calls given on a Traffic Analysis report to be a higher number than an Application Report.
The Traffic Analysis Report counts every unique sessionID (unique call) that is inbound (contact type of 1). The Application Reports do a similar thing but qualify (filter) only the records that have an application assigned.
There are simply times where inbound calls have been directed to an "agent" without having an applicaiton assigned.
The best thing the reporting user can do is to run a query on his or her database such as:
select * from ContactCallDetail where contactType=1and startDateTime > '2012-11-16 10:00:00' and startDateTime < '2012-11-16 11:00:00';
Usually when an application is not assigned to the record in the ContactCallDetail table it is because the destination type is equal to 1, which is an 'Agent' instead of a 'route point'.
So if you modify your select statement to filter by destinationType, you can quickly find the records that don't have the application assigned.
Example: select * from ContactCallDetail where contactType = 1 and destinationType = 1 and startDateTime > '2012-11-16 10:00:00 and startDateTime < 2012-11-16 11:00:00';
When you look at these records, you will see the agent that took the call from the destinationID field. The number in that field should match up with the field called 'resourceID' in a table called 'resouce';
Example: select * from resource where resouce=6011; where 6011 was the number you found in the destinationID field.
If there is still confusion about the source of the call - then talk to that agent and find out what is was.
Good Luck and let me know if you need further help.
Ron Reif
[email protected]

NAM Report Analyze -- Wan Optimization -- Application Performance Analysis Report

Hello,
Transaction Time (Client Exprerience) report does not show optimized traffic. For this graph what we expect is to show side by side the transaction time of optimized and non optimized traffic side by side to give information about the baseline and optimized application performance.
May it be that the optimization should be disabled for some time for the Wan Sites, and after some time manually reenabled in order to compare these values? This should be difficult for large deployments since manually disabling and reenabling for performance analysis time taking task.
Best Regards,

Mohammed,
It is common, in many of the Cisco Express 8.5 environments we have looked at, for the Total Incoming Calls given on a Traffic Analysis report to be a higher number than an Application Report.
The Traffic Analysis Report counts every unique sessionID (unique call) that is inbound (contact type of 1). The Application Reports do a similar thing but qualify (filter) only the records that have an application assigned.
There are simply times where inbound calls have been directed to an "agent" without having an applicaiton assigned.
The best thing the reporting user can do is to run a query on his or her database such as:
select * from ContactCallDetail where contactType=1and startDateTime > '2012-11-16 10:00:00' and startDateTime < '2012-11-16 11:00:00';
Usually when an application is not assigned to the record in the ContactCallDetail table it is because the destination type is equal to 1, which is an 'Agent' instead of a 'route point'.
So if you modify your select statement to filter by destinationType, you can quickly find the records that don't have the application assigned.
Example: select * from ContactCallDetail where contactType = 1 and destinationType = 1 and startDateTime > '2012-11-16 10:00:00 and startDateTime < 2012-11-16 11:00:00';
When you look at these records, you will see the agent that took the call from the destinationID field. The number in that field should match up with the field called 'resourceID' in a table called 'resouce';
Example: select * from resource where resouce=6011; where 6011 was the number you found in the destinationID field.
If there is still confusion about the source of the call - then talk to that agent and find out what is was.
Good Luck and let me know if you need further help.
Ron Reif
[email protected]

Have any source code can produce a web traffic analysis?

I want to get the source code to produce a web traffic analysis report, for example i input a tomcat's access_log, it can analysis this log file and then output the analysis result in html file format.
I have already found a source code to parsing the IE's log file, but i can't find a source code to parse the tomcat's access_log file.
Have anybody know where can download this source code.......Thank a lot!!!!!

I also want to know how to do this........

UCCX7 Crystal Report - Traffic Analysis

I have a question about Crystal Report.
Can I have the separate report of Traffic Analysis for one CSQ from several CSQs using Crystal Report?
Regards,

Hello Seon,
you can create custom reports by using Cristal reports, here are the guides that explains how to do it:
PAGE 191
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/programming/guide/uccx70hradmdev.pdf
Here you will find the schema of the database:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/user/guide/uccx70dbschema.pdf
HTH
Please rate this post if was helpful
Walter Solano

Data Ownership in Sales Analysis Report

The company has sales employees around the world and the company is not interested that each of them
can see the others sales, so when an employee runs a sales analysis report they should only see
their own documents but it not happened despite the data ownership funtion was activated and all the
options related with the sales analysis excluded forms was filtered by header only.
According to SAP Support team their comments were:
"We have reproduced the issue in our testing database. After verification, we noted that this is the current system definition as described in the attached Data_Ownership2004_A.pdf file. In page 11, it mentions that Data Ownership Authorizations apply to sales and purchasing documents, the Open Items List, Sales Opportunities and Sales Opportunities Reports. This is why the header filtration does n ot work in Sales Analysis Report.
As the requirement is currently not available in the standard software version of SAP Business One, we would like to ask you post your requirement in our SAP Business One Product Development Collabora tion forum."
Due to the current situation and the disconfort that this can produce, I will appreciate a lot your help.
Thanks in adavance,
Manuel Barrero

Hi Vassilis,
Sorry, but in my opinion it's correct.
We also use Drop Ship and like you said in the Stock Posting List we don't have any document and it's perfect. In other way when we sell an item we want and it's true the quantity that B1 is showing.
We want to see the for a itemcode we sold 100qty qith the value of 1000.
There's no way to avoid this SAP B1 behaviour.
Kind regards,
Augusto

Risk analysis Report Error in GRC AC 10.0

Dear GRC,
I had problem with Risk analysis Report in GRC Access Request form
When i run the Risk analysis report on Action Level , Permission Level , Critical Action Level and Critical Permission Level then report showing as "No Violations" but if i run the Risk analysis report only on Critical Action Level and Critical Permission Level then report showing too many Violations.
I maintained Action Level , Permission Level , Critical Action Level and Critical Permission Level as default risk analysis type in SPRO Configuration Parameters settings.
i am not understanding why system behaves like this. Could you please help me on this.
System Details : GRC AC 10.0 , SP-12
Thanks a lot for swift response.
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Hi GRC Team,
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SRM Global Spend Analysis Report

Hi Team,
Does anyone have any prior experience creating SRM Global Spend Analysis Report in BI 7.0.
I couldnt find the data source in SRM for Global Spend report, but I have the Infoobjects and cube from BI Content. Can anyone provide a step by step instruction on how to create this report in BI. Do I need to create Custom Datasources?
I am using SRM 5.0 and BI 7.0 with support pack 10.
Thanks
Anita.

Hi
I don't think you need to create custom datasource, as all the information is available in the system.
I have not tried this ever. Here are few details, which might help.
Global Spend Analysis
Accurate spend information helps you to optimize your supply base and, by indicating potential for demand aggregation across business units, enables you to control your procurement cost and negotiate better contracts with your suppliers. Global Spend Analysis now uses mapping information provided by SAP Content Integrator. The category mapping functions of SAP Content Integrator allow you to map products and categories to a standard category hierarchy (or schema). This could be an internal customer-defined schema or an external one, such as eCl@ss or UN/SPSC. Grouped key mapping for partner data delivers information on identical suppliers, which appear under separate IDs in the procurement systems. Both kinds of key mapping information are made available to SAP BW. The consolidated InfoObject technology in SAP BW then enables unified reporting across diverse master data entities in a heterogeneous system landscape, based on the mapping information delivered by the SAP Content Integrator. For mySAP SRM 3.0, the data extraction tools of MDM, which feed the master data into SAP Content Integrator, only support SAP R/3 systems. Therefore, the global spend scenario in combination with SAP Content Integrator only provides an out-of-the-box solution for mySAP SRMs classic scenario.
Refer to few links as well.
http://help.sap.com/saphelp_srm50/helpdata/en/6d/0f343e47fd6b2ee10000000a114084/frameset.htm
http://help.sap.com/saphelp_srm50/helpdata/en/3c/014b03cc304d2ea89d4540dc98b6e3/frameset.htm
http://help.sap.com/saphelp_srm50/helpdata/en/99/4dded1f9e1433a88bd510e631ee335/frameset.htm
http://help.sap.com/saphelp_srm50/helpdata/en/4d/fa243dfe075c59e10000000a114084/frameset.htm
Refer to few OSS notes as well.
956062 SRM 3.0 SP 11 (Stack 07/2006): Release and Information Note
759396 No totals display in report 0SR_FIC01_Q0009
751772 New roles for the purchase analysis as of BI Cont 3.5.2
649491 New roles for BW content for SRM as of BW 3.0B
87080 COMPUTE_INT_PLUS_OVERFLOW in report RSTABL10
624726
Hope this will help.
Please reward full points, incase it suits your requirements.
Regards
- Atul

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Hi Friends..
Pls tell me how to produce Result Analysis Report.
By
PARI VENDHAN.R

Hi Pari,
The Results Analysis Report is an analysis of the results of running tests. The results analysis provide management and the development team with a readout of the product quality.
http://www.acomtech.com/resultsa.html
Do reward if useful.
Regards
Harish

Purchase Analysis Report

Hi Experts
When I Run Purchase analysis report in SAP Business One 8.8 under individual vendor view the Open A/P Invoice (not done Payment) sowing 0.00 in the Applied amount and the purchase amount is showing negative value bacuse it is a credit memo - which is correct.
But when I run the same report in my customer site who are running SAP B1 2005 PL 43, they are not seeing 0.00 in the applied amount instead they are seeing the same negative amount which is displayed in the purchase amount.which is not correct.
Please assist me
Thanks and regards,
Vinodh
Edited by: Paul Finneran on Oct 15, 2009 12:36 PM

Hi Vinodh,
You may check these threads to see if they have anything related to your question:
Re: Purchase Analysis Report
Purchase Analysis Report not shown.
cant see Purchase analysis report of standard SAP B1
Thanks,
Gordon

Sales Analysis Report - Items -- blank result

Hi,
I'm testing a setup and running the sales analysis report. It works for the Customer version but I get no results when running on Items.
I'm on SBO 2007A SP01 PL07. There are open and closed invoices for inventory items; no credit memos have been posted. All Item type invoices.
When I run by Customer, I get the correct data - open and closed invoices for that customer.
When I run by Items, I get no results. The date range is the same for both reports.
When I run the purchase analysis on Items, I get data for the same items I am trying to see in the sales analysis.
Any ideas what could be causing this?
Thank you,
Heather

HI Gordon,
I left the default settings:
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- Posting Date: whole fiscal year
- Main selection: left blank/default (group = all, no properties)
I have double/triple/quadruple-check even the Secondary SElection to make sure there's nothing there.
I have also run it on Due Date instead of Posting Date, still no results (if run on Items).
As I mentioned, the selection criteria is what I want but for some reason that one version, Items, does not work. The other 2 tabs work with the same selection.
Heather

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Hi,
One of our user is not able to open a web analysis report with an error messages saying
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Other users with the same level of access are able to open the report fine and also the same user is able to access the report fine with a test id from his machine.
What could be wrong? Any suggestions please.
The only thing I see here, something wrong with userd ID or password.
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Hi,
I had also faced this problem earlier. I was using HFM as data source for WA reports. After searching I found that there was some change at HFM level. Some dimensions/members had been deleted or added in HFM. And I was using those missing members in WA Grid.
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Please shared any other alternative option, if you found while working on this issue.
Thanks & Regards,
Mohit Jain

Issue in Due date analysis report S_ALR_87012168

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We have a strange issue regarding due date analysis report (S_ALR_87012168)...
When i execute this report it displays different amounts in "Not Due" column under 0-30 bucket. In 0-30 bucket, under not due column it shows 10,000 and under total open items column it shows 15,000. How it is possible?
Thanks to everyone
Anifi

Hi,
This has been closed due to Local and Document currency prob...
Thanks

Unable to open web analysis reports through workspace

Hi,
I am connecting web analysis with MSSQL server 2000 and generating reports. I am using essbase 9.3.1 version.
But my problem now is that I can just open these reports from web analysis studio and cannot open them from workspace. In workspace, if I right click on the report and open it from web analysis studio it does open. But it does not open by double clicking the report in workspace. It just shows a blank report on just parts of the report.
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John

Hi Atul,
Try using the in built config checker:
http://localhost:16000/WebAnalysis/config
This has several tests you can perform to see what's running.

Traffic analysis report by team / CSQ

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