Transaction BBP_PD info

Hello, what is the difference between an agent and the user in the transaction BBP_PD for a SC. i am getting a case where agent is not equal to its corresponding user.
i just want to know the difference functionally.thx,
Edited by: Antish  Awootar on Mar 26, 2009 1:11 PM

Agents are the processors of the work items. It is not necessarly approvers or creators and depends on the type of Work item e.g. Background Step, (Sub)workflow, Dialog Step. A Dialog step will always associate a user(if there is porper agent determined by the system). Other type will associate WF-BATCH. Analyze following and you will come to know the variants.
   ID|     Work Item Type|                     | Work item text|                              | Task          |        Agent     |
XXXX1|     Background Step|     Set Status of Shopping Cart XXXX to "Released"             | TS10007991     |     WF-BATCH     |
XXXX2|     (Sub)workflow|     Update Shopping Cart After Approval, Alternative 2       |WS10400051          |REQQUESTO1     |
XXXX3|     (Sub)workflow|     Shopping Cart 100XXXX Workflow Without Approval              |WS10000060          |REQUESTOR3|
XXXX4|     Background Step|     Set Status of Shopping Cart 100XXXX to "Released"     | TS10007991     |     WF-BATCH|     
XXXX5|     (Sub)workflow|     Update Shopping Cart After Approval, Alternative 2         |WS10400051          |REQUESTOR4     |
XXXX6|     (Sub)workflow|     Shopping Cart 100XXXX Workflow Without Approval                 |WS10000060     
XXXX7|     Dialog Step|     Your shopping cart XXXXXX 00:22' was rejected. Please edit it.|TS10407972     |No Agent Available|
XXXX8|     Dialog Step|     Approve shopping cart from REQUESTOR1 with value 11,000          |TS10008069          |APPROVER1     |
Edited by: Surya Kappagantula on Mar 26, 2009 3:36 PM

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