Transaction recovery: caught and ignored

Since a week ago I had noticed in my alert log the following message repeated many many times:
Transaction recovery: caught and ignored
I suspect this is related with a big datapump import operation that I did and do not end due to I cancelled it because of errors. After that the frecuency of the log switch began to occur too fast(every 20 seconds, redo size 50MB).
Actually I have not idea about what can be happening so I aprecciate any help you can give me.
Thanks very much.

http://serdarturgut.blogspot.com/2010/05/transaction-recovery-lock-conflict.html

Similar Messages

  • Parallel Transaction recovery caught exception 30319

    Hi,
    Database - Oracle 11.1.0.7
    Server - RHEL 5.2
    A load process which was to load 7 milllion records was killed after 4 hours because it had several errors in the alert log -
    22238:ORA-04030: out of process memory when trying to allocate 10504 bytes (pga heap,kgh stack)
    After the process was killed, even after 3 hours, there were several trc files being generated with the error -
    Dead transaction 0x0001.04a.00005b78 recovered by 32 server(s)
    SMON: Parallel transaction recovery tried
    Parallel Transaction recovery caught exception 30319
    and
    Parallel Transaction recovery server caught exception 10388
    *** 2010-10-07 20:40:01.124
    *** SESSION ID:(2993.32762) 2010-10-07 20:40:01.124
    *** SERVICE NAME:(SYS$BACKGROUND) 2010-10-07 20:40:01.124
    Does this means that the smon recovery failed? If so, what can I do for this? I need to kick off the load process again.
    these are some other queries I ran -
    select l.message,l.sql_id,l.totalwork,l.sofar,l.*
    from v$session_longops l
    where time_remaining is not null and time_remaining > 0
    Row#     MESSAGE     SQL_ID     TOTALWORK     SOFAR     SID     TIME_REMAINING     ELAPSED_SECONDS
    1     Table Scan: prdb.prpeet: 156648 out of 843440 Blocks done     3w1cxu6vbz4jn     843440     156648     2956     8707     1986
    2     Index Fast Full Scan: prdb.prpeet: 15 out of 216076 Blocks done     7cacc3d07d041     216076     15     2953     3442572     239
    3     Index Fast Full Scan: prdb.prpeet: 192281 out of 206419 Blocks done     d2cu3p7tmuz0z     206419     192281     2953     37     509
    4     Index Fast Full Scan: prdb.prpeet: 198899 out of 216076 Blocks done     f7whmwp813kf8     216076     198899     2953     46     531
    5     Index Fast Full Scan: prdb.prpeet: 5 out of 216076 Blocks done     dwf4gghk4mq0z     216076     5     2953     604999     14
    6     Index Fast Full Scan: prdb.prpeet: 7 out of 216076 Blocks done     dwf4gghk4mq0z     216076     7     2953     864276     28
    7     Index Fast Full Scan: prdb.prpeet: 6 out of 216076 Blocks done     7cacc3d07d041     216076     6     2953     504163     14
    8     Index Fast Full Scan: prdb.prpeet: 9 out of 216076 Blocks done     7cacc3d07d041     216076     9     2953     1128350     47
    9     Index Fast Full Scan: prdb.prpeet: 13 out of 216076 Blocks done     7cacc3d07d041     216076     13     2953     1961187     118
    Can someone please tell me what I need to do so that I can restart the load?
    Thanks.

    I do -
    OPEN cur_n1_C1 ;
    LOOP
    FETCH cur_n1_C1 BULK COLLECT INTO vt_C1 LIMIT 1000000;
    FOR i IN vt_C1.FIRST .. vt_C1.LAST LOOP
    INSERT /*+ APPEND */ INTO prpeet
    VALUES
    END LOOP ;
    COMMIT;
    END IF ;
    END LOOP;
    CLOSE cur_n1_C1 ;
    EXCEPTION
    So, will this commit be a problem? I am loading around 7 million records.
    Also,
    I ran the v$session_longops query again now and this is what it says -
    select l.message,l.sql_id,l.totalwork,l.sofar,l.sid, l.time_remaining, elapsed_seconds
    from v$session_longops l
    where time_remaining is not null and time_remaining > 0
    Row#     MESSAGE     SQL_ID     TOTALWORK     SOFAR     SID     TIME_REMAINING     ELAPSED_SECONDS
    1     Sort Output: : 55613 out of 122712 Blocks done          122712     55613     2987     490     406
    3     Table Scan: prdb.prpeet: 160239 out of 843440 Blocks done     3w1cxu6vbz4jn     843440     160239     2956     21071     4942
    Does this mean it will finish in 21071 seconds?
    Edited by: user12158503 on Oct 7, 2010 9:41 PM

  • Transaction recovery caught exception

    i see my .trc file
    *** 2009-05-17 15:57:03.492
    Parallel Transaction recovery caught exception 30319
    Parallel Transaction recovery caught error 30319
    *** 2009-05-17 16:01:04.040
    Parallel Transaction recovery caught exception 30319
    Parallel Transaction recovery caught error 30319
    what it is and what must do i for this?

    have a look at this article and see if it helps.
    http://el-caro.blogspot.com/2008/11/parallel-rollback.html

  • Oracle 9 and XA transaction recovery

    Just thought I would pass on a bit of advice if you are attempting to enable XA transaction recovery from either Application Server 7.0 or 8.1 with Oracle version 9.2.0.6 and possibly above.
    In 9.2.0.6 Oracle changed the way they responded to XA recovery queries from transaction managers and so to now allow a list of XAID's to be returned without an exception being raised you will need to have the following privileges on the Application Server Oracle user attempting to do the recovery:
    Select on DBA_PENDING_TRANSACTIONS, PENDING_TRANS$, DBA_2PC_PENDING and DBA_2PC_NEIGHBORS
    and the new one execute on DBMS_SYSTEM
    Also I discovered that although a db ping is possible in Application server 8.1 with lower case properties on the user, password and url (JDBC Pool properties) in order to get XA recovery to work for some reason these had to be changed to be case sensitive. See below:
    Not working:
    <jdbc-connection-pool connection-validation-method="table"
    datasource-classname="oracle.jdbc.xa.client.OracleXADataSou
    rce" fail-all-connections="false" idle-timeout-in-seconds="300"
    is-connection-validation-required="true" is-isolation-leve
    l-guaranteed="false" max-pool-size="32"
    max-wait-time-in-millis="60000" name="OraclePool"
    pool-resize-quantity="2" res-typ
    e="javax.sql.XADataSource" steady-pool-size="8"
    validation-table-name="DUAL">
    <description>Oracle Pool</description>
    <property name="user" value="sunone"/>
    <property name="url" value="jdbc:oracle:oci:@SS"/>
    <property name="password" value="sunone"/>
    </jdbc-connection-pool>
    Working!!
    <jdbc-connection-pool connection-validation-method="table"
    datasource-classname="oracle.jdbc.xa.client.OracleXADataSou
    rce" fail-all-connections="false" idle-timeout-in-seconds="300"
    is-connection-validation-required="true" is-isolation-leve
    l-guaranteed="false" max-pool-size="32"
    max-wait-time-in-millis="60000" name="OraclePool"
    pool-resize-quantity="2" res-typ
    e="javax.sql.XADataSource" steady-pool-size="8"
    validation-table-name="DUAL">
    <description>Oracle Pool</description>
    <property name="User" value="sunone"/>
    <property name="URL" value="jdbc:oracle:oci:@SS"/>
    <property name="Password" value="sunone"/>
    </jdbc-connection-pool>
    Just thought I would share that with you!

    I am able to connect and message to Oracle AQ using an XA Datasource using the getVendorConnection method on the Weblogic connection wrapper (WLConnection).
    This, however, seems to be memory leaking quite badly. I've followed the Weblogic documentation (which says that you should not call close() on the Vendor connection).
    I've also tried closing the vendorConnection object and nulling out the reference that the WLConnection holds. This slows the leak, but it appears that the WLConnections are never being released.
    Has anyone else had any success doing this?
    Dom.

  • When i put my iphone on charge or try to turn it on it says connect to itunes when i do that it says that my phone is in recovery mode and needs to be restored!

    Someone please help me, i really dont want to restore my iphone as i have really important things on it, the phone has not been backed up in a long while..
    i dont know how this happend but i was trying to update tmy iphone like 2 days ago but the update didnt end up completing due to the battery percentage being below 50, anyways i ignored the update and thought id do it later, yesterday i got notifications saying that the phone will continue the update and restart in a few minutes or something along those lines i had the option to click restart later or something like that so i clicked on that, later on my phone died and i put it on charge, as it was turning on the apple logo came up with the dowload bar underneath it, you know when you update or restore your phone and it loads, it was like that, it was taking forever, like it took so long that i removed my phone from the charger and it just froze for a bit then turned off, when i tried turning it on again it told me to connect to itunes so i did and now its telling me that my phone is recovery mode and it needs to be restored!! Is there any way i could fix this problem without restoring my phone?
    Thank you

    Hey saandyy,
    Thanks for using Apple Support Communities.
    You can try to restart the iPhone to exit recovery mode.
    Turn your iOS device off and on (restart) and reset
    http://support.apple.com/kb/HT1430
    If you can't update or restore your iOS device
    http://support.apple.com/kb/ht1808
    Recovery mode erases your device and restores it, which should resolve the issue. If you previously synced with iTunes or iCloud, you may be able to restore from your backup after recovery.
    Have a nice day,
    Mario

  • Transaction Recovery Service failover

    Can anyone explain what the suggested configuration is for the default persistence store? In particular, this is to ensure the proper failover / migration of the Transaction Recovery Service which is required to use the Default Persistence Store which is file based. Based on the following statement from the docs:
    Preparing to Migrate the Transaction Recovery Service
    To migrate the Transaction Recovery Service from a failed server in a cluster to another server (backup server) in the same cluster, the backup server must have access to the transaction log records from the failed server. Therefore, you must store default persistent store data files on persistent storage available to all potential backup servers in the cluster. Oracle recommends that you store transaction log records on a Storage Area Network (SAN) device or a dual-ported disk. Do not use an NFS file system to store transaction log records. Because of the caching scheme in NFS, files on disk may not always be current. Using transaction log records stored on an NFS device for recovery may cause data corruption.
    A SAN storage device is recommended for this but my understanding is that the SAN can only be mounted by one machine at a time. Does this imply then that our failover process needs to include mounting the SAN before starting the failover server (as part of the whole server migration)? The docs here (http://download.oracle.com/docs/cd/E15523_01/core.1111/e12036/net.htm#CIHBDDAA) indicate that a NAS can be used and even give examples of configuring it using NFS mount points:
    The following commands show how to share the SOA TX logs location across different nodes:
    SOAHOST1> mount nasfiler:/vol/vol1/u01/app/oracle/stores/soadomain/soa_cluster/tlogs
    +/u01/app/oracle/stores/soadomain/soa_cluster/tlogs -t nfs+
    SOAHOST2> nasfiler:/vol/vol1/u01/app/oracle/stores/soadomain/soa_cluster/tlogs
    +/u01/app/oracle/stores/soadomain/soa_cluster/tlogs -t nfs+
    Can anyone describe a best-practices approach for how to configure the expected persistent storage solution that will work with proper failover of the transaction recovery service?
    Thanks!
    Gary

    have a look at this article and see if it helps.
    http://el-caro.blogspot.com/2008/11/parallel-rollback.html

  • While downloading software update for Itunes, getting message saying detecting Ipad in recovery mode and telling us to restore Ipad to original settings, which we don't want to do.  Also cannot turn on Ipad; shows Itunes symbol with connector.  Help!

    While downloading software update for Itunes, got message saying detecting Ipad in recovery mode and telling us to restore Ipad to original settings, which we don't want to do.  Also cannot turn on Ipad; shows Itunes symbol with connector.  Help!

    No promises but a System Reset is worth trying:
    Hold down the on/off switch and the Home button simultaneously until you see the Apple logo.  Ignore the "Slide to power off" text if it appears.
    A System Reset does not remove any apps, music, movies, etc. nor does it cause any settings to revert back to default.
    Also, you might wish to download the iPad-2 User Guide.  Pay special attention to page 162.  Note that this Guide also applies to the iPad-1 with IOS 4.3 except for those functions that are not supported by the hardware.
    http://support.apple.com/manuals/#ipad
    Finally, the User Guide can be downloaded at no charge via iBooks and a less comprehensive version of the Guide is included as a Safari bookmark.

  • URGENT:SMON: Parallel transaction recovery tried

    Hi,
    I got these following messages in the BDUMP file. Around these time my process was always getting blocked while updating a table. Does this messages mean anything critical:
    Dump file d:\oracle\admin\usmdb\bdump\usmdb_smon_1564.trc
    Sun Mar 07 03:17:27 2004
    ORACLE V9.2.0.1.0 - Production vsnsta=0
    vsnsql=12 vsnxtr=3
    Windows 2000 Version 5.0 Service Pack 3, CPU type 586
    Oracle9i Enterprise Edition Release 9.2.0.1.0 - Production
    With the Partitioning, OLAP and Oracle Data Mining options
    JServer Release 9.2.0.1.0 - Production
    Windows 2000 Version 5.0 Service Pack 3, CPU type 586
    Instance name: usmdb
    Redo thread mounted by this instance: 1
    Oracle process number: 6
    Windows thread id: 1564, image: ORACLE.EXE
    *** 2004-03-07 03:17:27.000
    *** SESSION ID:(5.1) 2004-03-07 03:17:27.000
    *** 2004-03-07 03:17:27.000
    SMON: Parallel transaction recovery tried
    *** 2004-03-07 03:58:28.000
    SMON: Parallel transaction recovery tried
    *** 2004-03-07 04:38:38.000
    SMON: Parallel transaction recovery tried
    *** 2004-03-07 04:39:23.000
    SMON: Parallel transaction recovery tried
    *** 2004-03-07 05:20:16.000
    SMON: Parallel transaction recovery tried
    *** 2004-03-07 06:01:25.000
    SMON: Parallel transaction recovery tried
    *** 2004-03-07 06:42:27.000
    SMON: Parallel transaction recovery tried
    *** 2004-03-07 07:23:28.000
    SMON: Parallel transaction recovery tried
    *** 2004-03-07 08:04:33.000
    SMON: Parallel transaction recovery tried
    *** 2004-03-07 08:45:31.000
    SMON: Parallel transaction recovery tried
    *** 2004-03-07 09:26:36.000
    SMON: Parallel transaction recovery tried
    *** 2004-03-07 10:07:42.000
    SMON: Parallel transaction recovery tried
    *** 2004-03-07 10:48:46.000
    SMON: Parallel transaction recovery tried
    *** 2004-03-07 11:29:41.000
    SMON: Parallel transaction recovery tried
    *** 2004-03-07 12:10:56.000
    SMON: Parallel transaction recovery tried
    *** 2004-03-07 12:51:52.000
    SMON: Parallel transaction recovery tried
    *** 2004-03-07 13:32:55.000
    SMON: Parallel transaction recovery tried
    Thanks,
    Tuhin

    Hello
    No there is no problem. SMON probe a recovery in parallel but failed, and done in serial mode.
    lajos

  • SMON: Parallel transaction recovery tried

    Hi,
    I got these following messages in the BDUMP file. Around these time my process was always getting blocked while updating a table. Does this messages mean anything critical:
    Dump file d:\oracle\admin\usmdb\bdump\usmdb_smon_1564.trc
    Sun Mar 07 03:17:27 2004
    ORACLE V9.2.0.1.0 - Production vsnsta=0
    vsnsql=12 vsnxtr=3
    Windows 2000 Version 5.0 Service Pack 3, CPU type 586
    Oracle9i Enterprise Edition Release 9.2.0.1.0 - Production
    With the Partitioning, OLAP and Oracle Data Mining options
    JServer Release 9.2.0.1.0 - Production
    Windows 2000 Version 5.0 Service Pack 3, CPU type 586
    Instance name: usmdb
    Redo thread mounted by this instance: 1
    Oracle process number: 6
    Windows thread id: 1564, image: ORACLE.EXE
    *** 2004-03-07 03:17:27.000
    *** SESSION ID:(5.1) 2004-03-07 03:17:27.000
    *** 2004-03-07 03:17:27.000
    SMON: Parallel transaction recovery tried
    *** 2004-03-07 03:58:28.000
    SMON: Parallel transaction recovery tried
    *** 2004-03-07 04:38:38.000
    SMON: Parallel transaction recovery tried
    *** 2004-03-07 04:39:23.000
    SMON: Parallel transaction recovery tried
    *** 2004-03-07 05:20:16.000
    SMON: Parallel transaction recovery tried
    *** 2004-03-07 06:01:25.000
    SMON: Parallel transaction recovery tried
    *** 2004-03-07 06:42:27.000
    SMON: Parallel transaction recovery tried
    *** 2004-03-07 07:23:28.000
    SMON: Parallel transaction recovery tried
    *** 2004-03-07 08:04:33.000
    SMON: Parallel transaction recovery tried
    *** 2004-03-07 08:45:31.000
    SMON: Parallel transaction recovery tried
    *** 2004-03-07 09:26:36.000
    SMON: Parallel transaction recovery tried
    *** 2004-03-07 10:07:42.000
    SMON: Parallel transaction recovery tried
    *** 2004-03-07 10:48:46.000
    SMON: Parallel transaction recovery tried
    *** 2004-03-07 11:29:41.000
    SMON: Parallel transaction recovery tried
    *** 2004-03-07 12:10:56.000
    SMON: Parallel transaction recovery tried
    *** 2004-03-07 12:51:52.000
    SMON: Parallel transaction recovery tried
    *** 2004-03-07 13:32:55.000
    SMON: Parallel transaction recovery tried
    Thanks,
    Tuhin

    That would occur because a large transaction (or transactions) had been killed / interrupted while the instance was running (or when the instance was shutdown abort). SMON takes over the job of "cleanup" and may use Parallel Recovery . You should be able to monitor the recovery in the V$FAST_START_TRANSACTIONS view.

  • IPhone 5 stuck in boot up loop. Restored in recovery mode and DFU, and still in startup loop

    Phone having problems with voice on calls. I went to force restart to clear cache and phone got caught in startup loop. I tried restarting using + key to no avail. I put phone in recovery mode and did a restore to no effect. I put phone in DFU mode and it still is in startup loop showing the apple logo then screen goes black then shuts off and starts over on the logo. Anyone have any suggestions?

    it needs repair
    Peace, Clyde

  • T61 recovery DVD and OS CD

    I have changed my harddisk. How can I get my recovery DVD and my windows xp operation system CD?
    Thank you

    mjalliso, welcome to the forum,
    you mention recovery dvds, did you create them yourself, or are they from Lenovo?
    You should have one disc as boot disc; are you booting from it or are you using the R&R accessed through the ThinkVantage button?
    Andy  ______________________________________
    Please remember to come back and mark the post that you feel solved your question as the solution, it earns the member + points
    Did you find a post helpfull? You can thank the member by clicking on the star to the left awarding them Kudos Please add your type, model number and OS to your signature, it helps to help you. Forum Search Option T430 2347-G7U W8 x64, Yoga 10 HD+, Tablet 1838-2BG, T61p 6460-67G W7 x64, T43p 2668-G2G XP, T23 2647-9LG XP, plus a few more. FYI Unsolicited Personal Messages will be ignored.
      Deutsche Community     Comunidad en Español    English Community Русскоязычное Сообщество
    PepperonI blog 

  • Can not find recovery manager and have no disks to even start.

    Ever since I got my laptop fixed I have been having a lot of problems My system was windows 7 and is now windows 8.
    First it will not let me complete an update and on the screen it says it is reverting files.
    Second when I first start up my computor it will not start up it does not do anything I even waited 1 hour today to see
    if it would. and it still did not I turned it off and restarted it to get it to come on. I also even waited almost three hours to try and install updates, and the same error message that I talked about earlier appears, but before that message it had a message saying that it would be two days to complete the install the updates is this even right.
    The last thing that I tryed to do well I watched on you tube how to do a system recovery, but I need the disks that I do not have so after watching the video I was very disapointed to find out that I do not even have a recovery manager so this computer is just giving me a whole bunch of problems, and I would hate to send it back yet again, because of this.
    I am looking for another job right now and want to get busy and get my resume together and job applications together, because in about 4 days I go back to work and the job that I have now I do not get much time to do anything. So please help and I would like to do it all on line if posible. Thank you.

    You have contradictions here.
    The specs indicate that the computer came with Windows 8 installed, did you downgrade to Windows 7.  If you did the recovery partition is certainly gone.  Now you say you have Windows 8, how did you get it installed.
    What update are you talking about, is it just one or many?
    You say, " and the same error message that I talked about earlier appears, but before that message it had a message saying that it would be two days to complete the install the updates is this even right."  Where did you get that message from, no way will it take two days to install an update.
    If you desire recovery disks and If you live in the USA/Canada, call HP at this number 1-800-334-5144, and see if you can still get a set of recovery disks.
    Otherwise http://welcome.hp.com/country/w1/en/support.html
    Please mark my post as SOLVED if it has resolved your problem. It helps others with similar situations.

  • Please help, iPhone 5 stuck in recovery mode and will not update.

    I tried to update my girlfriend's iPhone 5 (AT&T) from 6.1.2 to 7.0.4 last night and something went wrong so of course I had backed it up so I put the phone into recovery mode and attempted to completely restore it and then restore from back-up (or at least that was my plan) but the problem is that once I got it in recovery mode and started the update it froze mid-update (Not a computer problem, I have a rMBP 2013, 2.3 ghz i7 & 16GB ram) so after about 30 minutes of watching it at the same spot I unplugged it and attempted to start over. Now everytime I attempt to update it it tries to re-download the software and once it gets completely downloaded it says it was corrupted during the download. I have also attempted to download the IPSW manunally and update that way and it now gets partially through the update and throws an error message. I have tried to use tinyumbrella to kick it out of recovery mode and it does not work either. I am out of options, I have no idea what else to do. I aplogize for my ****** grammar and sentence structure I am flustered and haven't taken the time to proofread it.

    FIRST, edit your hosts file (which was corrupted by the jailbreak process) and remove any references to gs.apple.com; delete the whole lines and save the file. If you don't know how to do this you will have to get help, and it shows that jailbreaking was a bigger mistake than you thought.
    Next, connect to a USB port directly on the computer, not a hub and disconnect all USB devices that consume power or bandwidth (like USB drives).
    Put it into DFU mode to restore. With the phone disconnected hold HOME and SLEEP until a black screen appears. Immediately release SLEEP and continue holding HOME. While holding connect to iTunes and continue holding. After a while (perhaps several minutes) iTunes should recognize the phone. When it does release the HOME button and hope for the best.

  • Absolute WORST customer support - lied to and ignored

    I have never received worse customer support from a company.
    About a month ago I downloaded the trial for Adobe Media Server 5 as we had been running FCS 1.5 for a long time and decided it was time to update.
    The trial worked well for my custom application, and I was contacted by an Adobe Sales Rep during the trial period.
    I chatted with her on the phone and she assured me that the ONLY difference between AMS 5 Standard and AMS 5 Professional (besided an additional $1000 price tag) was that AMS 5 Professional had IP multicasting, which is functionality we did not need (this was misinformation #1). She assured me there would be educational pricing (as I work at a University).
    I received a link to the regular store, and when I inquired about it I was told there was no education pricing for AMS 5 (misinformation #2).
    So based on the advice of the representative, we purchased the standard edition - purchasing here takes multiple signatures and a few weeks of time. When we finally got AMS 5 standard, I installed it and.. lo and behold my application did not work - but it worked when I removed the serial # from the server. After a ridiculous amount of digging and reading the logs, I found that AMS standard does not support custom applications. I had been misinformed by the sales representative.
    I then contacted support - that took about 1.5 hours for them to get back to me, and then when I picked up the phone (using the callback service) it took another 10 minutes for someone to pick up! I had to give my information 3 separate times to 3 separate staff before I was transferred to the proper department. I spoke to someone on the AMS sales team and told them I had been misinformed by a representative about my purchase, and now I will not be able to make my deadline so I was hoping there was some way this could be fixed. They asked for the name of the representative and mentioned they would speak to them and and get back to me.
    The original sales representative got back to me and I spoke with her and she insisted that I was incorrect and that she specifically mentioned custom apps. I said that was not the case and if possible, could we review the phone call recording for accuracy? She said that would take some time. I said considering this was Adobe's mistake, would it be possible to upgrade my version? She said they do not do that anymore and that the best they could do was a refund. I explained that my deadline was looming and that I would not be able to purchase a new verison in time. She said there was nothing she could do, so I asked to speak to the manager. The manager e-mailed my asking for my phone number, and then never called me. So 2 hours later I sent the following e-mail:
    Hi [Manager],
    I am still anticipating your call today before 4:00 pm PST. I had asked that my original phone conversation recording be reviewed for accuracy. The resolution of this issue is time sensitive so please call as soon as possible.
    Cheers,
    [Me]
    and I received this in response.
    Hi [Me],
    My calendar is tied up today. I will call you first thing tomorrow morning.
    Also wanted to let you know that we do not record calls.
    Thanks,
    [Manager]
    Okay, a call centre that doesn't record calls - really? That's 3 pieces of conflicting information now. Then (admittedly) I got a bit angry:
    I keep getting different information from each person and it has wasted a significant amount of my time. On the phone I was told we could review the recording of the call, now I am told that you don't record the calls. I was told there was educational pricing, then I find there is not educational pricing. I was told that the only difference between the versions was IP multicasting which led me to purchase the standard version, then I had to find out on my own that that was not the case. I would like Adobe to take responsibility for their mistakes and misinformation. I would like an upgrade to the professional version. If you are not authorized to do that, please put me in contact with someone who can.
    And guess what? Nothing. So I sent another e-mail.
    Hi [Manager],
    Is there any reason why I have not gotten a phone call or e-mail response?
    Thanks,
    [Me]
    I got this back:
    I just called and left you a VM.
    Will try to connect with you later today.
    Thanks,
    [Manager]
    And I haven't heard from them since. The deadline was today, now I have no server, no running application, and am totally hooped. We have PO in for the pro version, but that won't be processed for probably another week. I have mailed the manager back and the sales rep letting them know I'll be following up on the issue, but I doubt I will get any repsonse from them either and I have no clue where to even direct my inquiry...
    So, thanks Adobe, for providing the wrong purchasing advice, blaming it on me, giving me the runaround and ignoring me. I guess companies no longer really care about their customers, just the bottom line.

    Well, it's now end-of-day on the 10th.
    After sending e-mails to the 2 parties above telling them I would be following up, I got a follow up late last Friday with someone who claimed to be getting a temporary serial key, only then to tell me afterwards that it was not possible.
    Monday, my support ticket was closed with no explanation. I reopened it.
    I have had someone PM me on the forums yesterday, telling me a senior agent would contact me. They haven't.
    So, the nightmare continues I suppose. I'll keep updating this until it gets resolved.

  • I forgot my password and am trying to reset my ipod,but it won't work. It says that my ipod is in recovery mode and that I must restore it. I click ok, and then restore, and then restore and update. then it says contacting ipod software update server and

    I forgot my password and am trying to reset my ipod, but it won't work.It says that my ipod is in recovery mode and that I must restore it. I click ok, and then click on restore and update. Then it says connecting ipod software update server and a screen pops up with ipod software update on the top and iOS 5.1. It lists a bunch of stuff this update contains and on the bottom it says next, which I click and nothing happens, it just goes back to the ipod restore page. Help, what am I doing wrong?

    This device is not eligible for the requested build (Also sometimes displayed as an "error 3194")
    Update to the latest version of iTunes. Mac OS X 10.5.8 (Leopard) users may need to download iTunes 10.6.3.
    Third-party security software or router security settings can also cause this issue. To resolve this, followTroubleshooting security software issues.
    Downgrading to a previous version of iOS is not supported. If you have installed software to performunauthorized modifications to your iOS device, that software may have redirected connections to the update server (gs.apple.com) within the Hosts file. Uninstall the unauthorized modification software from the computer.
    Edit out the "gs.apple.com" redirect from your hosts file, and then restart the computer for the host file changes to take affect. For steps to edit the Hosts file and allow iTunes to communicate with the update server, see iTunes: Troubleshooting iTunes Store on your computer, iPhone, iPad, or iPod—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > The hosts file may also be blocking the iTunes Store. If you do not uninstall the unauthorized modification software prior to editing the hosts file, that software may automatically modify the hosts file again on restart.
    Avoid using an older or modified .ipsw file. Try moving the current .ipsw file (see Advanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations), or try restoring in a new user to ensure that iTunes downloads a new .ipsw.

Maybe you are looking for