Transferring from q10 to q10 different SW versions

Hi,
I just got a new Q10 and am trying to transfer my data from my old Q10 to the new one. I have checked both devices and they say that I have the latest software:
Device 1 (old) 10.2.1.3062
Device 2 (new) 10.2.1.1055
When I try using the transfer function on blackberry link it tells me that the software version on the device I am transferring to is older than the device I am transferring from. If I try and update the sw both phones tell me that I have the latest sw.
What do I do?

Hello,
The messages are all accurate, based on what you have provided. .3062 <> .1055, so they are on different versions. Sometimes, changes between versions, even at the 4th octet, are so drastic that restore (I'm assuming that's what you mean by "transfer") is not possible to an "older" OS level such as you have documented.
Further, obtaining a new OS depends greatly on the method of checking for updates you have used no the new device. The on device wireless update and the standard LINK methods are both controlled by the carrier for which the device was originally manufactured...and most do not simultaneously support the same versions.
To move your new device beyond what it shows, you must use either Sachesi or AutoLoader to update it to a newer OS level, and thereby hopefully attain adequate compatibility between the devices to allow this "transfer" to complete.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Hi,
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Is there any RIM rep. in here? Did they notice what's happening? I can't move data from Z10 to Q10

Is there any of RIM representative here???
I know this is a common issue, I see many members from forums, here, crackberry, and many others experiencing problems with BlackBerry Link.
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Hello,
virtue wrote:
Is there any of RIM representative here???
Note the banner at the top of most all pages on this site:
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virtue wrote:
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Because BB10 was not an evolution from BBOS...it is completely new, and sadly they did not take all of the prior design considerations and use them when they created BB10 and it's associated toolsets.
virtue wrote:
Where we can make full or partial backups and restore it to any device and any OS?
That functionality, while requested by many, has not been implemented. There is no way for anyone here to know if/when it will ever be so.
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Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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http://SDN.mobilian.org/SDN/How2LaunchIB.rar
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