Tricky Requirement for RMA Approval : OM: Notification Approver

Dear Gurus,
I have a Tricky Requirement here.
My Client Requirement is when they get the RMA, System should trigger the Notification to three people, Means there are three shift manager who works 24*7 in Production. So if one of them is not physically present RMA would stuck and they cant process ahead.
Can it be set by using OM: Notification Approver profile options ?
Presently RMA Approval is working perfectly for a Single Approver.
Please Advice.
Regards,
John

Hi John,
If you have separate responsibilities for your staff entering the RMAs and their managers, you can specify the manager responsibility (i.e. rather than an individual user) in the OM: Notification Approver profile option (i.e. at responsibility level for the non-manager responsibility).
This will mean that all/any shift managers see the notifications and approval is on a first-to-approve basis.
Regards,
Jon

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