Tried to reinstall PSE 12 after factory reset on laptop.  Download will not accept product code.  Adobe wants me to buy subscript to get help. REALLY!

Oooops, title says it all.  Anybody know what to do about the download issue?

What do you mean by "product code"? If you mean a redemption code, you only use that the first time, then your serial number goes into the actual program, no matter how many times you need to reinstall it.
Try this:
Find your serial number quickly
If there's nothing useful on the page, you can start a chat session with adobe there. Just keep going when it looks like you got looped back to the starting page--it's not really the same page at all.

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