Trouble converting a PDF to spreadsheet, 30 hours and counting...

i have been trying to convert a 9MB pdf into a spreadsheet and have had nothing but problems with the exportPDF product. The first 6 times i would get an error message after 15 or so minutes. now i tried it again and it has been saying it is "converting file to excel using Adobe export PDF on line. I started this at 11:30am on Thursday, its now 8:00pm Friday! Is anything going to happen? I've been on hold with the "tech" line for over an hour and a half now. this is absolutely terrible customer service. is my file even going to get converted at this point?

Hi Gordon,
Please let me know if you are facing this issue with every PPT file or any specific one.
Could you find Acrobat ribbon in the menu bar? What happens when using this option?
Also, please refer the KB link and try out troubleshooting PDFMaker problems whose link is given as follows:
https://helpx.adobe.com/acrobat/kb/troubleshoot-acrobat-pdfmaker-problems-office.html
In addition, please check if Adobe PDF printer is set as default printer under 'Start> Devices and Printers'
If yes, then right click on the ppt file icon and choose 'Convert to Adobe PDF' from the context menu.
Please check and then let me know.
Regards,
Anubha

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I live in Finchampstead, Wokingham. It’s an area of Wokingham not far from Reading & Bracknell where a lot of the Major IT companies of the world have an Office.
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Change filter (I have bought 44 new filters now over the years)
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Sunday (9th December - Morning) as I can’t do my Christmas shopping on the internet I have to go out Christmas Shopping.
When I get home we have a message that BT Network Support has telephoned but we were out, and they would call back in the evening.
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Am on hold for 45 minutes before getting cut off
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I rant a bit at the poor chap who has to answer for the other department’s complete inability to provide any kind of customer service. He listens patently (bless him) but explains it would be best to call back in the morning.
Monday 10th December (Have been cut off for 63 hours now)
My wife rings the support line and is told that the earliest anyone can look at the problem is Wednesday 12th December 2012 and we will have to be without Internet until then.
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What is the process so complicated?
Why do I need to contacted all the time, I am not a child, I trust that when you say you are going to look into the problem you will, all this when you could be mending the problem?
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Rather than spend all this effort, which on Friday will become redundant, on mending the appalling internet connection when you could send the Infinity engineer around earlier? Believe me we can make sure someone is at home if needed.
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Solved!
Go to Solution.

Thanks for the info.
I will have to try an alternative route to get to BT.
BT OpenReach don't provide any support to end users, they hide behind their relationship with the suppliers, BT Internet in this case, and tell them nothing so they can’t support their customers.
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Step 12 Stopped the duplicate contact.
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Trouble converting a PDF to spreadsheet, 30 hours and counting...

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