Trouble running file from untrusted location

I have a new Windows Server 2012 box running on a network, it was added to an existing Server 2003 domain and then promoted to be the master DC. The clients are all Windows 7 Pro x64. Everything was working just fine until their software vendor released
an update they installed for some scanning software - TouchChart.
When they try to launch TouchChart, every time it first goes to a UAC prompt asking for an administrator password, followed by credentials for the remote server, followed by citrix credentials
The problem is the prompt for the administrator password. The shortcut they click on goes to a 10.x.x.x IP address that is outside of the network ( i believe it is linked via a VPN to the hospital ) - ex:
\\10.x.x.x\TouchChart\ImpactS.exe
I talked to the TouchChart support and apparently they don't ever run into this problem of the administrator access UAC prompt, it's supposed to be a one time thing and then never show again. This of course shows every time they launch the software and i
can't leave it like that because i don't want to give the users the administrator password.
I tried promoting a user to have admin rights and that did not make it go away. I have done some digging into group policies but haven't come across anything that would allow this shortcut to run without the UAC prompt. Anyone have any ideas?
TL:DR: How do i get \\10.x.x.x\program.exe to run on a domain without UAC administrator prompt?

Hi,
Thank you for your posting.
According to your description, problems occurred after installed an update, does uninstall this update solve this issue?
More importantly, since we are not familiar with Touch Chart, it will be much more helpful if you refer to the experts on corresponding forum below:
http://www.sencha.com/forum/
Thank you for your understanding and support.
Best Regards,
Amy Wang

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