Trouble with newly downloaded albums duplicating themselves and not saving in the right place.

When I buy an album from iTunes it created grey duplicates i can't delete and doesn't show up in my media location on my external drive. It's plays from the iCloud but the download from iCloud is greyed out. I didn't sign up for iTunes Match. But I think I do have an iCloud acount. Not sure what I'm doing wrong.
Next to the songs in question in my library there is a dotted line circle where the track number should be. The duplicated are all greyed out and it won't let me delete them. It also won't find the artwork even when I ask it to. It should up on my iPhone though. When I was clicking on the available downloads (not sure why i have to do this, instead of it downloading automatically), I got a pop-up message saying it was unable to find my external drive, but that is ******** becuase it's still shows the right location and path in the iTunes Media Folder Location in the advanced tab in Preferences.

Somewhat resloved. I quit iTunes and restarted it. The albums are their now and the duplicates are gone. Now the option to download it from the cloud is there and the album art has also appeared. Still not sure what caused the issue. I think it was a glitch or freeze with the cloud.

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Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/HT2519
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http://support.apple.com/kb/HT1933
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Trouble with newly downloaded albums duplicating themselves and not saving in the right place.

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