Trouble with videos purchased on ITunes

Movies or videos that I have purchased on ITunes are incompletely downloaded. The audio in a video downloads but not the images. After having purchased a few I have had this problem. Videos without images but with audio. Why are my purchases downloading this way???

And once you download the new version, don't neglect to run the installer and install iTunes. iTunes won't automatically install after the download; you have to locate and run the installer.
Good luck.

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Trouble transferring videos purchased in iTunes to video iPod

I found this to be a bit curious. I just purchased the White Stripes' "Hardest Button to Button" video in iTunes (along with 4 other music videos from other bands), and I was unable to transfer the file to my video iPod (the other four videos transferred without problem). The message said that it could not be played on this iPod. Is this a widespread or unique problem? I thought all videos purchased on iTunes were compatible with the video iPod, if not, is there a way to determine this before purchasing? Is there a way to solve this problem without purchasing additional software?

Unhelpful boilerplate response from the iTunes customer service team below. I have all of the updates (for iTunes & video iPod) and still no luck. I've even done the restore to factory settings thing, and also, no luck.
Has anybody else encountered this quirk (see my original question) and managed to work around it without purchasing any additional software?
From iTunes customer service:
Dear Customer,
We're sorry you're having trouble transferring music to your iPod. Here are
some resources that might help resolve this issue.
If you have never transferred songs to your iPod before, read this short
article to get started:
http://www.info.apple.com/kbnum/n165242
The most common reason songs won't transfer is that the iPod software or
iTunes is out-of-date. Please visit these links to download and install the
latest version of the iPod's software and iTunes.
iPod: http://www.apple.com/ipod/download
iTunes: http://www.apple.com/itunes/download/
If you have never updated your iPod before, here are easy instructions to
walk you through the process:
http://www.info.apple.com/kbnum/n60944
If you have the latest version of iTunes and the iPod software, and you
still can't transfer music to your iPod, please read our troubleshooting
article on this subject:
http://www.info.apple.com/kbnum/n93867
Sincerely,
The iTunes Music Store team
http://www.apple.com/support/itunes/ww/

Burning a DVD with m4v music videos purchased from iTunes

Instead of buying Apple TV, I would like to burn a DVD with my collection of music videos purchased on iTunes. Most of them are Protected MPEG-4 video files, having the extension .m4v
My question what I need to do to burn a DVD with these files, without loosing the quality and maintaining the video's aspect ratio? I don't mind to upgrade my iDVD programme to the version of 2008 and QuickTime to the version of Pro, if that will help to resolve my problem. Currently iDVD 6 does not support the protected m4v files, hence I can't burn them into a DVD for watching on TV screen. Your advice is highly appreciated.

This is from the Terms of Service page for iTunes. The bottom line is that you can't burn the videos to DVD.
10. Purchase or Rental of Apple Content
Usage Rules
Your use of the Products is conditioned upon your prior acceptance of the terms of this Agreement.
(I edited out the sections that do not pertain to your question.)
(vi) You shall not be entitled to burn video Products or ring tone Products.
The complete document can be found at http://www.apple.com/legal/itunes/us/service.html. If you live in a country other that the United States, you will have to get the document that applies to you.
Message was edited by: Glo H

HT203433 I'm having trouble with the purchased stickers.

Dear iTunes Store Help Center
I'm having trouble with the purchased stickers. I purchased LINE Sticker, Doraemon & Doremi. But Sticker are not show in my Sticker history and can not use sticker (Doremi). Please advise me what to do.
My registration details:
- Country : Thailand
รายการ
ผู้พัฒนา
ประเภท
ราคาต่อ หน่วย
LINE, Doraemon & Dorami
รายงานปัญหา
NAVER JAPAN
การซื้อผ่าน App
$1.99
LINE, Doraemon
รายงานปัญหา
NAVER JAPAN
การซื้อผ่าน App
$1.99
ยอดรวมของใบสั่ง:
$3.98
<Personal Information Edited by Host>

Most of the people on these public forums, including myself, are fellow users - you're not talking to iTunes Support here. I've asked the hosts to remove your email address from your post.
Have you tried the help on the developer's site : https://line.naver.jp/help/iphone/en/serviceId/10155/sp ?
If you haven't received the items then you contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I'm having trouble with the purchase of currency in the game Castle Clash locks! In order status says "Back" returns so what? Money at stake so I have not returned!

I'm having trouble with the purchase of currency in the game Casyle Clash locks! In order status says "Back" returns so what? Money at stake so I have not returned!

You need to contact the developer of the game, or, the iTunes store support. iTunes store "MIGHT" issue a 1 time refund. If you want the credits for the game, talk to the game creator.

I'm having trouble with the purchase I didn't make on 12/01/14 and it says I made 4 unauthorized purchases any help

I'm having trouble with the purchase I didn't make on 12/01/14 and it says I made 4 unauthorized purchases any help?

This is a user to user support forum. There is no one from Apple here. No one here could help you, you need to contact iTunes support. http://www.apple.com/emea/support/itunes/contact.html

Trouble with ringtone purchases

has anyone had trouble with the download from itunes after purchase? i've selected and edited an available song from my library and itunes acts like it's purchasing it, but it doesn't show up in my ringtones library folder. any one have a clue what i'm doing wrong? thanks in advance! cw

OK, figured out the problem from another post on this subject. There's a new iTunes user agreement you have to agree to in order to make purchases. BUT it won't show up when you try to purchase a ringtone. It shows up when you purchase a new song from the store. I bought something but I'm guessing you don't have to since it made me agree to the new terms and then sent me back to make the purchase.

I'm having trouble with video imported from my camera memory card.

I'm having trouble with video imported from my camera memory card.The video breaks up and pixelizes when it's directly imported from the memory card. That makes the video useless. Why does this happen? It doesn't do that in any other video editing software. Thanks for the help.

More info please:
Type of camera?
Was the card formatted in the camera doing the shooting?
Type of files the camera is set to record?
Al

Satellite 5100/201: trouble with video card or overheat?

Hy,
I'm experiencing trouble with video on a Satellite 5100/201. It seems that when I press on the left side above the graphics card or press a key on the keyboard on that side, the screen starts to be scrambled and vertical lines appear. At the end windows XP resets giving a critical error on the device and the video passes to 640x480. Same thing occurs when running Linux Suse 9.0.
My doubt is what is the cause: the graphics card corrupted or overheating due to the fan not as efficient as originally (my laptop is almost two years old. Did someone succed in finding the cause and resolved the problem, also with the Toshiba assistance?
Any help welcome.

Hi,
I don't think so that Toshiba has problems with the design. You are talking about two different models with two different hardware and for different user profiles!
The 1900 is a Desktop replacement notebook with "desktop" components like processors and the Satellite 5000 is a Multimedia notebook!
Hint: If you had not done it yet, perhaps you could install the graphic card driver once again. If this don't helps, it is the best way to recover the notebook with the Toshiba CD. (this set the notebook to software default settings and the notebook should be work)
Bye Bob

Trouble with video on Skype using lion os

I am having trouble with video using skype. I can only use the facetime video and can't expand the screen. I have tried removing and reinstalling skype

use these commands when your are in a video session. (under video) in facetime

Hi I'm having trouble with your purchase of the game clash of clans

I'm having trouble with your purchase of the game clash of clans

Knowing I purchased approximately 4 days before the Master Carr knowing that MasterCard is charged and there is balance I want a solution to my problem

HT1550 I'm having trouble with importing them into iTunes and converting them at the same time. when i hold down option over the files i can't find where its supposed to say create new version. is this if you're in iTunes?

I'm having trouble with importing them into iTunes and converting them at the same time. when i hold down option over the files i can't find where its supposed to say create new version. is this if you're in iTunes?

You can't do it in one step. Add to iTunes first, Once the tracks are in iTunes you may convert to a different format.
tt2

Video purchased from iTunes Music Store not compatible with my video iPod?

I purchased the White Stripes music video for "The Hardest Button to Button" from iTunes, but when I plug in my video iPod, it says it can't copy it over because it "can't be played" on my iPod. I don't understand what to do! All the other videos I've purchased from iTunes has copied/played fine...
Can someone please help me figure out what to do? Is it a bad video and I need to seek a replacement from Apple? I'm using iTunes 6.1, not the newest iPod updater (because of all the problems with it), video iPod, and Windows XP.
Thanks!

I need help! I've followed some suggestions from people at the IGN forums, but nothing has worked so far. I'm in the process of waiting on a reply from Apple.
Please help!

Older music/TV shows & videos purchased from iTunes store no longer work on PC (iTunes only)

Hi,
I am having trouble with iTunes on my Win PC and would like some help. It clearly appears to be a software or configuration issue. Essentially all my older music videos and TV shows all purchase from the iTunes store (anything older than 2012) simply will not play with iTunes (but will play with all other Win apps). Here are the details:
1) Running new PC with Win 7 ultimate
2) All media files in one location (iTunes folder) all new tunes and videos are stored there
3) I am running iTunes v10
4) Newly purchased music videos work - older ones (from 2011-2006) no longer play. Same with newly purchased TV shows but not older ones.
5) When file is selected in iTunes it simply does not play them (no crash, no sound, nothing) - itunes is still active and you can select other music, etc.
6) Videos play in Win player and any other windows app applied to them (sourced directly from iTunes to Explorer)
7) Problem did not exist in much earlier version of iTunes (or I would not have purchased them, duh)
8) Problem existed in last few versions of iTunes
9) Problem existing on last PC as well as this new one
9) ALL videos STILL work fine on my ipad and ipods - nothing wrong with those files themselves
10) I have searched online and tried: control panel selections with Quicktime (3D video setting), uninstalling itunes several times, uninstalling quicktime, etc.
11) All tests pass with iTunes diagnostic
Please help if you can! Thanks.
best, AHC99

By the way... ALL music files back to 2004 still play fine on iTunes on the PC...

ITunes Movie Artwork Issue For Videos Purchased From iTunes

There appear to be a number of different issues with iTunes and Movie Artwork but my issue seems to be a little different – and I have a workaround for it – so I thought I'd post it here in the hope that it will save someone else some time.
Config: iMac 27" / Latest Mountain Lion / Itunes 11 *in 64 bit mode*
Issue: HD movies purchased and downloaded in iTunes won't let me add artwork. I use 'get info' on the movie in question, select the artwork tab, and then drag a picture across from Google Images. It appears to work fine. I collapse the 'get info' window. To check to see if the artwark was saved, I use the 'get info' command on the same movie. The artwork is not there. It was not saved.
Additional Info:
1. I have no problem adding artwork (using the exact same process) to any movies that I've ripped from DVDs using Handbrake.
2. I discovered that the movies in question that I downloaded wouldn't play when launched from iTunes. The failure message said that playback required Quicktime. I have old and new versions of Quicktime on my Mac. Didn't seem to make sense. I researched the failure to play problem and the workaround for that also fixed my artwork problem.
Workaround:
1. Quit out of iTunes.
2. In the applications folder, find iTunes, right click the app file and select 'get info'.
3. Tick the box that says "open in 32 bit mode". Collapse the 'get info' window.
4. Open iTunes.
5. Launch the movie in question. If you get a failure message, just hit 'cancel'. The movie will open and begin playing, likely with no sound.
6. Quit the movie.
7. Select the movie in question and do 'get info' on it.
8. Select the artwork tab and drag your artwork into the blank window. Collapse the 'get info' window.
9. Repeat steps 5 through 8 for all the movies you've had trouble with.
10. Repeat steps 1 through 4, but this time untick the box that says "open in 32 bit mode".
All your artwork should be ok now, and you should be able to make changes for those files from this point on without using this workaround.
So - my question is, does anyone know why there is an issue with 32-bit vs 64-bit and if there is a way to fix it so this workaround isn't needed?
Cheers.

I am having this same problem ever since I upgraded to iTunes 7.x. When I was using 6.x, the videos displayed fine but after the upgrade, they were no longer viewable. The audio is skipping and I only receive flashing colors in the panel where the video should be displayed. I am currently using iTunes 7.5 and not only a problem with video display but also can not view album art in the Cover Flow display. Only a series of different colored squares where the album should be displayed. I have two Sony Vaios one works and one does not. The Vaio PCV-RZ34G with 1GB RAM does not work but a Vaio VGC-RB53 with 512MB works fine. I have searched for video driver updates and have not found any solution. The problem only seems to appear with any video played with Quicktime. Video played with other video applications works fine. I have just lived with no quicktime video or cover flow on the PCV-RZ43G. This has been an excellent system with the only problem being the video conflict with quicktime.

Trouble with videos purchased on ITunes

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