Troubleshooting (500) Internal Server Error

Hi,
What can I do to troubleshoot a webservice that once in a while (50% of the time) returns to the system caller the following exception:
System.Net.WebException: The remote server returned an error: (500) Internal Server Error. at System.Net.HttpWebRequest.GetResponse() at System.ServiceModel.Channels.HttpChannelFactory.HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan timeout) --- End of inner exception stack trace --- Server stack trace: at System.ServiceModel.Channels.HttpChannelUtilities.ValidateRequestReplyResponse(HttpWebRequest request, HttpWebResponse response, HttpChannelFactory
How can I debug?
Is there a system log somewhere? SM21 has nothing...
Which trace do I need to activate?
Any help is appreciated.
Leonardo De Araujo

Hi Leonardo
We are facing the same problem!!
Any help?
Thx!!!

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15/02/04 17:13:56 [594] at oracle.apps.fnd.framework.webui.OAHttpSessionCookieImpl.useApplicationModule(Unknown Source)
15/02/04 17:13:56 [595] at oracle.jbo.common.ampool.SessionCookieImpl.useApplicationModule(SessionCookieImpl.java:424)
15/02/04 17:13:56 [596] at oracle.apps.fnd.framework.webui.OAJSPApplicationRegistry.registerApplicationModule(Unknown Source)
15/02/04 17:13:56 [597] at oracle.apps.fnd.framework.webui.OAJSPApplicationRegistry.registerApplicationModule(Unknown Source)
15/02/04 17:13:56 [598] at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(Unknown Source)
15/02/04 17:13:56 [599] at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(Unknown Source)
15/02/04 17:13:56 [600] at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(Unknown Source)
15/02/04 17:13:56 [601] at _OA._jspService(_OA.java:72)
15/02/04 17:13:56 [602] at com.orionserver.http.OrionHttpJspPage.service(OrionHttpJspPage.java:59)
15/02/04 17:13:56 [603] at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:473)
15/02/04 17:13:56 [604] at oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:594)
15/02/04 17:13:56 [605] at oracle.jsp.runtimev2.JspServlet.service(JspServlet.java:518)
15/02/04 17:13:56 [606] at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
15/02/04 17:13:56 [607] at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:734)
15/02/04 17:13:56 [608] at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:391)
15/02/04 17:13:56 [609] at com.evermind.server.http.ServletRequestDispatcher.unprivileged_forward(ServletRequestDispatcher.java:280)
15/02/04 17:13:56 [610] at com.evermind.server.http.ServletRequestDispatcher.access$100(ServletRequestDispatcher.java:68)
15/02/04 17:13:56 [611] at com.evermind.server.http.ServletRequestDispatcher$2.oc4jRun(ServletRequestDispatcher.java:214)
15/02/04 17:13:56 [612] at oracle.oc4j.security.OC4JSecurity.doPrivileged(OC4JSecurity.java:284)
15/02/04 17:13:56 [613] at com.evermind.server.http.ServletRequestDispatcher.forward(ServletRequestDispatcher.java:219)
15/02/04 17:13:56 [614] at com.evermind.server.http.EvermindPageContext.forward(EvermindPageContext.java:395)
15/02/04 17:13:56 [615] at _OA._jspService(_OA.java:81)
15/02/04 17:13:56 [616] at com.orionserver.http.OrionHttpJspPage.service(OrionHttpJspPage.java:59)
15/02/04 17:13:56 [617] at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:473)
15/02/04 17:13:56 [618] at oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:594)
15/02/04 17:13:56 [619] at oracle.jsp.runtimev2.JspServlet.service(JspServlet.java:518)
15/02/04 17:13:56 [620] at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
15/02/04 17:13:56 [621] at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:734)
15/02/04 17:13:56 [622] at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:391)
15/02/04 17:13:56 [623] at com.evermind.server.http.HttpRequestHandler.doProcessRequest(HttpRequestHandler.java:908)
15/02/04 17:13:56 [624] at com.evermind.server.http.HttpRequestHandler.processRequest(HttpRequestHandler.java:458)
15/02/04 17:13:56 [625] at com.evermind.server.http.HttpRequestHandler.serveOneRequest(HttpRequestHandler.java:226)
15/02/04 17:13:56 [626] at com.evermind.server.http.HttpRequestHandler.run(HttpRequestHandler.java:127)
15/02/04 17:13:56 [627] at com.evermind.server.http.HttpRequestHandler.run(HttpRequestHandler.java:116)
15/02/04 17:13:56 [628] at oracle.oc4j.network.ServerSocketReadHandler$SafeRunnable.run(ServerSocketReadHandler.java:260)
15/02/04 17:13:56 [629] at com.evermind.util.ReleasableResourcePooledExecutor$MyWorker.run(ReleasableResourcePooledExecutor.java:303)
15/02/04 17:13:56 [630] at java.lang.Thread.run(Thread.java:662)
15/02/04 17:13:56 [631] Could not load application module 'oracle.apps.fnd.framework.toolbox.tutorial.server.HelloWorldAM'.
15/02/04 17:13:56 [632] oracle.apps.fnd.framework.OAException: Application: FND, Message Name: FND_GENERIC_MESSAGE. Tokens: MESSAGE = java.io.IOException;
at oracle.apps.fnd.framework.OAException.wrapperException(Unknown Source)
at oracle.apps.fnd.framework.webui.OAHttpSessionCookieImpl.validateIcxCookie(Unknown Source)
at oracle.apps.fnd.framework.OASessionCookieHelper.validateIcxSession(Unknown Source)
at oracle.apps.fnd.framework.OASessionCookieHelper.initializeApplicationModule(Unknown Source)
at oracle.apps.fnd.framework.webui.OAHttpSessionCookieImpl.initializeApplicationModule(Unknown Source)
at oracle.apps.fnd.framework.webui.OAHttpSessionCookieImpl.useApplicationModule(Unknown Source)
at oracle.jbo.common.ampool.SessionCookieImpl.useApplicationModule(SessionCookieImpl.java:424)
at oracle.apps.fnd.framework.webui.OAJSPApplicationRegistry.registerApplicationModule(Unknown Source)
at oracle.apps.fnd.framework.webui.OAJSPApplicationRegistry.registerApplicationModule(Unknown Source)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(Unknown Source)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(Unknown Source)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(Unknown Source)
at _OA._jspService(_OA.java:72)
at com.orionserver.http.OrionHttpJspPage.service(OrionHttpJspPage.java:59)
at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:473)
at oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:594)
at oracle.jsp.runtimev2.JspServlet.service(JspServlet.java:518)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:734)
at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:391)
at com.evermind.server.http.ServletRequestDispatcher.unprivileged_forward(ServletRequestDispatcher.java:280)
at com.evermind.server.http.ServletRequestDispatcher.access$100(ServletRequestDispatcher.java:68)
at com.evermind.server.http.ServletRequestDispatcher$2.oc4jRun(ServletRequestDispatcher.java:214)
at oracle.oc4j.security.OC4JSecurity.doPrivileged(OC4JSecurity.java:284)
at com.evermind.server.http.ServletRequestDispatcher.forward(ServletRequestDispatcher.java:219)
at com.evermind.server.http.EvermindPageContext.forward(EvermindPageContext.java:395)
at _OA._jspService(_OA.java:81)
at com.orionserver.http.OrionHttpJspPage.service(OrionHttpJspPage.java:59)
at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:473)
at oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:594)
at oracle.jsp.runtimev2.JspServlet.service(JspServlet.java:518)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:734)
at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:391)
at com.evermind.server.http.HttpRequestHandler.doProcessRequest(HttpRequestHandler.java:908)
at com.evermind.server.http.HttpRequestHandler.processRequest(HttpRequestHandler.java:458)
at com.evermind.server.http.HttpRequestHandler.serveOneRequest(HttpRequestHandler.java:226)
at com.evermind.server.http.HttpRequestHandler.run(HttpRequestHandler.java:127)
at com.evermind.server.http.HttpRequestHandler.run(HttpRequestHandler.java:116)
at oracle.oc4j.network.ServerSocketReadHandler$SafeRunnable.run(ServerSocketReadHandler.java:260)
at com.evermind.util.ReleasableResourcePooledExecutor$MyWorker.run(ReleasableResourcePooledExecutor.java:303)
at java.lang.Thread.run(Thread.java:662)
## Detail 0 ##
java.io.IOException
at oracle.apps.fnd.common.WebRequestUtil.validateContextPrivate(WebRequestUtil.java:559)
at oracle.apps.fnd.common.WebRequestUtil.validateContext(WebRequestUtil.java:369)
at oracle.apps.fnd.framework.webui.OAHttpSessionCookieImpl.validateIcxCookie(Unknown Source)
at oracle.apps.fnd.framework.OASessionCookieHelper.validateIcxSession(Unknown Source)
at oracle.apps.fnd.framework.OASessionCookieHelper.initializeApplicationModule(Unknown Source)
at oracle.apps.fnd.framework.webui.OAHttpSessionCookieImpl.initializeApplicationModule(Unknown Source)
at oracle.apps.fnd.framework.webui.OAHttpSessionCookieImpl.useApplicationModule(Unknown Source)
at oracle.jbo.common.ampool.SessionCookieImpl.useApplicationModule(SessionCookieImpl.java:424)
at oracle.apps.fnd.framework.webui.OAJSPApplicationRegistry.registerApplicationModule(Unknown Source)
at oracle.apps.fnd.framework.webui.OAJSPApplicationRegistry.registerApplicationModule(Unknown Source)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(Unknown Source)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(Unknown Source)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(Unknown Source)
at _OA._jspService(_OA.java:72)
at com.orionserver.http.OrionHttpJspPage.service(OrionHttpJspPage.java:59)
at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:473)
at oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:594)
at oracle.jsp.runtimev2.JspServlet.service(JspServlet.java:518)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:734)
at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:391)
at com.evermind.server.http.ServletRequestDispatcher.unprivileged_forward(ServletRequestDispatcher.java:280)
at com.evermind.server.http.ServletRequestDispatcher.access$100(ServletRequestDispatcher.java:68)
at com.evermind.server.http.ServletRequestDispatcher$2.oc4jRun(ServletRequestDispatcher.java:214)
at oracle.oc4j.security.OC4JSecurity.doPrivileged(OC4JSecurity.java:284)
at com.evermind.server.http.ServletRequestDispatcher.forward(ServletRequestDispatcher.java:219)
at com.evermind.server.http.EvermindPageContext.forward(EvermindPageContext.java:395)
at _OA._jspService(_OA.java:81)
at com.orionserver.http.OrionHttpJspPage.service(OrionHttpJspPage.java:59)
at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:473)
at oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:594)
at oracle.jsp.runtimev2.JspServlet.service(JspServlet.java:518)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:734)
at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:391)
at com.evermind.server.http.HttpRequestHandler.doProcessRequest(HttpRequestHandler.java:908)
at com.evermind.server.http.HttpRequestHandler.processRequest(HttpRequestHandler.java:458)
at com.evermind.server.http.HttpRequestHandler.serveOneRequest(HttpRequestHandler.java:226)
at com.evermind.server.http.HttpRequestHandler.run(HttpRequestHandler.java:127)
at com.evermind.server.http.HttpRequestHandler.run(HttpRequestHandler.java:116)
at oracle.oc4j.network.ServerSocketReadHandler$SafeRunnable.run(ServerSocketReadHandler.java:260)
at com.evermind.util.ReleasableResourcePooledExecutor$MyWorker.run(ReleasableResourcePooledExecutor.java:303)
at java.lang.Thread.run(Thread.java:662)
15/02/04 17:13:56 [633] In OADBTransactionImpl.rollback()
15/02/04 17:13:56 [634]      conn.rollback(); // JBO-JDBC-INTERACT
15/02/04 17:13:56 [635] Resetting AM=HelloWorldAM
15/02/04 17:13:56 [636] OAApplicationPoolImpl.setConnectionReleaseLevel was called with isReleased = true, isReserved = false
15/02/04 17:13:56 [637] setConnectionReleaseLevel - Set connection release level to 2
Regards,
Olivier

Invalid content type for SOAP: TEXT/HTML; HTTP 500 Internal Server Error

Hi,
I have this error on a SOAP Receiver Channel: invalid content type for SOAP: TEXT/HTML; HTTP 500 Internal Server Error
I've found several threads on SDN Forums about similar errors, but I did not find a solution for my problem yet.
I checked this blog: /people/shabarish.vijayakumar/blog/2008/01/08/troubleshooting--rfc-and-soap-scenarios-updated-on-20042009 Pt.6 applies to my situation, but the proposed solution doesn't solve the problem.
TRACE Messaging System
u2026
2011-06-06 10:59:41.822 Success Delivering to channel: CC_SOAP_RCV_XXX
2011-06-06 10:59:41.823 Success MP: entering1
2011-06-06 10:59:41.825 Success MP: processing local module localejbs/sap.com/com.sap.aii.af.soapadapter/XISOAPAdapterBean
2011-06-06 10:59:41.828 Success SOAP: request message entering the adapter with user J2EE_GUEST
2011-06-06 10:59:42.012 Error SOAP: call failed: java.io.IOException: invalid content type for SOAP: TEXT/HTML; HTTP 500 Internal Server Error
2011-06-06 10:59:42.014 Success SOAP: sending a delivery error ack ...
2011-06-06 10:59:42.014 Success SOAP: sent a delivery error ack
u2026
Message Details
Address   http://aaa.bbb.be:54000/MessagingSystem/receive/AFW/XI
Credential   PasswordCredential(PIISUSER):password=********
Transport Headers   accept-encoding=gzip sap-xi-messageid=4DEA11FE90003094E10000000AE908B4 content-length=7520 http=POST host= aaa.bbb.be:54000 user-agent=SAP NetWeaver Application Server (1.0;711) content-type=multipart/related;boundary=SAP_4DEA47CEAD3A5138E10000000AE908B4_END;type="text/xml";start="" soapaction="http://sap.com/xi/XI/Message/30"
Configuration Details SOAP Communication Channel
SOAP Receiver Channel
No modules configured
Do not use SOAP Envelope -> NOT checked
If I type the target URL in browser it opens (no login required) and I see the available web services.
Anyone any idea what's the reason for this error?
Thanks in advance
Kind Regards
Edmond Paulussen

Hi Edmond,
We faced similar problem & found alternative.
Try out, if it works for u as well.
1) Use HTTP Adapter instead of SOAP.
Transport Protocol : HTTP 1.0
Message Protocol : XI Payload in HTTP Body
Adapter Engine : Integration Server
Addressing type : URL Address.
Target Host:
Service Number :
Path Prefix:
Authentication type : we hv used Ananymus login, as our login details in payload header.
Content Type : application/soap+xml;charset=UTF-8( this is IMP).
Header Fields.
Name         value
Host           target host
XI Payload Manipulation
XML Code : UTF-8
Hope, this helps...
-santosh.

500 Internal Server Error - Channel Monitoring Audit Log

Hi Experts,
We are facing an error in the 'Audit Log' of the communication channel monitoring of a File Sender Adapter.
The channel uses a custom written Java Module which uses XSLT parser internally. The audit log displays the following error:
500 Internal Server Error
Error: "Application error occurred during the request processing."
Troubleshooting Guide https://sdn.sap.com/irj/sdn/wiki?path=/display/jsts/home
Details: "The WebApplicationException log ID is [4698F300D2C40C2000000000000009AA]."
This error occurs both when the file is processed successfully or when in error. In case of a positive test case file, we can even see the message reaching Pipeline (SXMB_MONI). But only the audit log does not show the processed steps in the channel monitoring and displays the above error message.
We have even established that the cause of the error is Java Module (First, we executed by removing our custom Java Module from the module steps and the audit log showed the steps correctly. But by putting the module back in the channel, the error resumed).
Initially, the error was not coming and we were able to test this properly. But over the time the audit log error started. Now, we are not able to get rid of this even by restarting the channel or restarting the Java stack of the server.
To me, it seems like a memory issue in the Java Stack.
Any thoughts?
Can we find out where to find the details of the WebApplicationException log ID displayed above?
Thanks,
Sudheer

Hello,
This could be generic but may helo you:
500 Internal Server Errors
Description: The server encountered an unexpected condition which prevented it from fulfilling the request.
Possible Tips: Have a look into SAP Notes u2013 804124, 807000
Regards,
Caio Cagnani

EBS password - 500 Internal Server Error - FNDCPASS was not able to decrypt

Hello Guys,
I am running ebs 12.1.3 on OEL6. We have been testing for about three months and sudenly there was a prompt at login to chage the sysadmin's password. After that change our system fell apart. We get "500 Internal Server Error" at any attempt to login with URL.
I proceeded to attemtp changing the passwords following MOS doc - "Removing Credentials from a HDADMINd EBS Production Database [ID 419475.1]" but ended up with
"FNDCPASS was not able to decrypt password for user 'APPS' during applsys password change.
FNDCPASS was not able to decrypt password for user 'APPLSYS' during applsys password change"
when I executed
FNDCPASS apps/xxxxxxxxx 0 Y system/xxxxxxxxx ALLORACLE xxxxxxxxx .
I have been reading forums for three days without a possible solution. Has anyone resolved this issue?
Thanks
Mathias

Hello Hussein,
I am still having "500 Internal Server Error" after following all the Notes you mentioned:
1) Removing Credentials from a Cloned EBS Production Database [ID 419475.1] - I followed this without errors
2) FNDCPASS Troubleshooting Guide For Login and Changing Applications Passwords [ID 1306938.1] - helped to accurately change the password of SYSADMIN.
As per note 419475.1, I executed autocfg.sh without errors on the apps and db tiers successfully:
$ADMIN_SCRIPTS_HOME/adautocfg.sh
AutoConfig completed successfully.
$ADPERLPRG $AD_TOP/bin/admkappsutil.pl
$ORACLE_HOME/appsutil/scripts/OFD1_ofindev03/adautocfg.sh
I started the apps and later confirmed and apache was running :
$ADMIN_SCRIPTS_HOME/adstrtal.sh apps/clone
$ADMIN_SCRIPTS_HOME/adapcctl.sh status:
Processes in Instance: OFD1_ofindev03.ofindev03.corp.phillips.com
--------------------------------------------------------------+---------
ias-component | process-type | pid | status
--------------------------------------------------------------+---------
OC4JGroup:default_group | OC4J:oafm | 16670 | Alive
OC4JGroup:default_group | OC4J:forms | 16598 | Alive
OC4JGroup:default_group | OC4J:oacore | 16451 | Alive
HTTP_Server | HTTP_Server | 16395 | Alive
adapcctl.sh: exiting with status 0
Attempted a login and got "500 Internal Server Error"
Checked the apache logs:
cd $LOG_HOME/ora/10.1.3/Apache
The error log contains:
[Thu Apr 25 09:56:58 2013] [error] [client 172.17.3.150] [ecid: 1366898218:10.2.1.162:28237:0:3891,0] File does not exist: /u02/applfind/inst/apps/OFD1_ofindev03/portal/favicon.ico
[Thu Apr 25 09:56:59 2013] [error] [client 172.17.3.150] [ecid: 1366898219:10.2.1.162:30076:0:314,0] File does not exist: /u02/applfind/inst/apps/OFD1_ofindev03/portal/favicon.ico
[Thu Apr 25 09:57:36 2013] [error] [client 172.17.3.150] [ecid: 1366898256:10.2.1.162:30121:0:329,0] File does not exist: /u02/applfind/inst/apps/OFD1_ofindev03/portal/favicon.ico
You may see the full apache logs at : https://www.dropbox.com/sh/x0e1tpjl9fgtgee/Mq5lM0ohAb
Thanks for your time in advance
Mathias

R12 Login: 500 Internal Server Error in Windows 7

I have successfully installed R12 on my VMWare Linux guest. I'm able to login and perform the needed operations in R12 on windows XP laptop.
However, when I try the same in Windows 7 (my installation is portable..thanks to external harddrive and VMWare), I get this error at the login: 500 Internal Server Error on IE 8 browser. I tried firefox..that did not help.
My inital troubleshooting lead me to networking options in VMWare. But I can ping with both host name and ip address.
I looked at the application services through this script: $ADMIN_SCRIPTS_HOME/adopmnctl.sh status
All application services are alive.
I tried disabling firewall and added web link to trusted site list. Even this did not help.
So far...agony continues. Just wondering if anyone had similar issue like this.
1. Host is Windows 7 Home Premium
2. VMWare Server 2.1
3. OEL 5.5 Linux Guest
4. Tried with different networking options "Bridged and Host Only" ofcourse NAT option - could not even ping.
Appreciate your time responding to this. Thanks

Thanks Hussein for your response.
Do you have proper entry in the hosts file?I do have the correct entries in both host and guest OS. As I mentioned, I'm able to ping in command prompt both linux guest (DNS) name and ip address. It is just the login page load. It could be not just R12...may be any other web page as well...
I don;t know how these DNS Server name is resolved and so on..this networking stuff in windows 7...it may be irrelevant to this forum...but chancing my luck if someone had this issue in the past.
I believe the main issue with the ping, so once this is fixed you should be able to access the application (assuming it is up and you can access from other machine -- If I understand you correctly, I believe you did from XP).Yes..the same config works fine in XP.

HTTP 500 (Internal Server Error) on 7921 IP Phone

Hello all, I'm attempting to run the sample push2phone application (ASP) to deliver text messages to a model 7921 ip phone. I have edited the sample source as needed, installed the required COM server & associated the phone with the "sdkapps" user in CallManager.
After executing the push, the web page informs me that it has sent the message to the phone. However, the phone never shows the pushed message on its display. The only thing I see change on the phone is that the phrase "Host Not Found" appears in the lower text bar.
I also used a packet sniffer to get a better look at what's going on. After the web server delivers the CiscoIPPhoneExecute object via POST, the HTTP response code from the ip phone is 500 "Internal Server Error".
Any ideas about what I could be missing? My CallManager version is 4.1.(3). I recently deployed the 4-1-devpack-65 to install the necessary firmware for the 7921 phone.
Thanks for any assistance,
-Mike

Mike, thank you for your reply.
The XML is simply the push2phone ASP sample included in the SDK. It's just a CiscoIPPhoneExecute object which pushes an alert message to the phone. We actually debugged the sample code, extracted the URLs from the debugger and then pasted them into a browser on our machines; we were able to view the URL. The URLs aren't the problem.
We have discovered the actual problem to be an issue with the phone's usage of DNS. We noticed that in the CallManager Enterprise Parameter area, there were many URLs that referenced DSNs (e.g. "cisco1" for CCM server). We then replaced the DSN strings with IP addresses, *especially for the parameter URL Authenticate*, and the phone was then able to receive the alert messages. As far as we can tell, the phone does recognize our DNS server (it shows up under the Network Settings summary). We can't explain why the phone doesn't properly use DNS, and we'd rather not use fixed IP addresses in CCM, but that is the workaround.
Also, I have to say that from a troubleshooting perspective, the phone is practically useless. We saw that it issued a "Host Not Found" message when we attempted to push XML to it. But how were we supposed to know which host it couldn't find, and which operation (i.e. HTTP GET or POST) triggered the error? The phone trace logs have lots of information in them, but nothing related to IP services. It sure would be nice to have access to a shell on the phone in order to assist in diagnosing just these kind of connectivity errors. Also, some improved IP service logging would be useful.
Hope this helps someone else.
-Mike

500 Internal server error on RPC over HTTP using TS Gateway

I've been happily using TS Gateway on Windows Server 2008 x64 for 18 months and everything was working perfectly. Suddenly this week it started giving "access denied" errors to any user who tried to connect, evidenced in event viewer as a failed login attempt.
After restarting the server, it got worse in that if I browse to the /rpc folder it gives me 500 Internal server error and I don't even get as far as authenticating credentials. I've tried removing IIS, RPC over HTTP and TS Gateway, and re-adding all of them,
but I still get the same error 500. The RPC and TS Gateway services are both running. What could be causing this and how can I fix it?

Hi,
Thanks for your post.
Firstly, check the following KB article to troubleshoot this issue.
This computer can't connect to the remote computer because the Terminal Services Gateway server is temporarily unavailable
http://support.microsoft.com/default.aspx?scid=kb;EN-US;969743
If the issue still persists, you may perform the below steps:
Uninstalled TSGateway, IIS role, all IIS related components.
Delete all files in the folder %windir%\system32\inetsrv\config
Delete all files in the folder %windir%\system32\inetsrv\metaback
Restart the server and try to re-install TSGateway again
Best Regards,
Aiden
Aiden Cao
TechNet Community Support
Thank you very much for this. I confirm it fixed the problem, although there was an error in reinstalling IIS and TS Gateway until I also removed Windows Process Activation Service.

Troubleshooting (500) Internal Server Error

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