TrueVision HD Webcam help

I have an Ultrabook Envy with a TrueVision HD built in webcam. Recently, I haven't been able to turn on the web cam at all. For example, skype tries to turn it on but it constantly makes the USB port plugging in and out sounds while the camera rapidly turns on and off with no image. I've tried disabling the USB Root Hubs and restarting and then enabling then (what I thought was the equivilant of plugging in and out for internat devices) but had no luck.
Any other ways I could fix this problem with my webcam?
Thank you for any suggestions you have!

Hello @Caliginosity,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand that you have not been able to power on the webcam for your notebook computer, and that disabling the USB Root Hubs does not resolve this. Was there a point in time when the webcam was working? Did you install any new software to your computer recently? I would be happy to help you, but first I would encourage you to post your product number for your computer. Below is a is an HP Support document that will demonstrate how to find your computer's product number. In addition, it will also help if you indicate which operating system you are using; and whether your operating system is 32 or 64 bit. The more information you can provide, the better!
How Do I Find My Model Number or Product Number?
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?
Please re-post with the necessary information, this way I will be able to research this further for you. I look forward to your reply!
Cheers!
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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HP Envy dv4 Windows 8- HP TrueVision HD Webcam not working or showing up in device manager

The subject is fairly self explanatory, I am using a HP Envy dv4 on Windows 8 and trying to use the 'HP TrueVision HD ' Webcam which is not working. When I went to find it in the device manager it was not present. I have restarted my computer already.
Thanks

Hey @kleinhansjy ,
Welcome to the HP Forums!
I understand the webcam in your ENVY dv4 notebook is not working.
Can you tell me if the webcam worked previously, has never worked, or stopped working after updating to Windows 8 (if the notebook did not come with Windows 8 pre-installed).
It would also help to know which exact notebook model you have. For information on finding your product and model numbers click here: How Do I Find My Model Number or Product Number?
While I await your answers please try following these troubleshooting guides:
Webcam Troubleshooting (Windows 8).
Fixing Webcam After Changing the Operating System.
Some of the steps may not apply if the webcam is not detected in Device Manager. You may need to show the hidden devices by clicking View > Show hidden devices. You might find the webcam is listed as an Unknown device in the Other devices category.
I look forward to your reply!
Please click the "Kudos, Thumbs Up" at the bottom of this post if you want to say "Thanks" for helping!
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
The Great Deku Tree
I work on behalf of HP.

HP TrueVision HD Webcam

Hi,
I have recently updated to Windows 8.1 and my built-in HP TrueVision HD Webcam has stopped working properly. I have a HP ENVY dv6z-7200 CTO Notebook PC. I have tried using the Skype Desktop App and YouCam and the built in Windows Camera App and all that shows up is a black screen. I have checked in the device manager and made sure the drivers are up to date and it is enabled, but it still does not work. I do not use it that often, but I am in college and I Skype back home every now and then, plus I paid a lot for this computer and I would like it to work properly. My guess is that the drivers are not yet compatible with Windows 8.1.
Any help would be appreciated.
Thanks!

Hi,
I have the same problem with the camera of my hP Envy 6. No solutions since October 2013!

HP TrueVision HD webcam stopped working

I have a compaq with a built-in hp truevision hd webcam that suddenly just stopped working yesterday.
I first noticed when I was setting up my live stream. In order to active my cam I had to open the software (which is cyberlink youcam), but when I clicked to open it it just did nothing. The software refused to open, no matter what I did. So I updated the software and drivers, thinking that might be the issue. But it just went downhill from there.
When I open the software it now gives me a message that says
"YouCam cannot connect to your webcam ( HP TrueVision HD ). Try selecting another capture device within settings , or close any applications that may be using this webcam and then restart "YouCam".
I tried restarting my laptop several times, but this message pops up every time. I have carefully looked at the running processes and I have done an extra scan for viruses, only to find that there is no way anything else might be using my webcam.
Device manager shows that my webcam is connected and that my drivers should be working properly.
To make sure the problem wasn't YouCam I tried calling someone on skype and using different software. Both showed the exact same thing. I tried getting the front of my screen off and pushing the connector a bit. That didn't help either.
I have noticed lately that my cam would sometimes keep the little light on for a few more minutes after I shut down the software. My laptop can be a bit slow sometimes, so I don't know if that related to anything though.
My laptop is a little over 2 years old now. I don't know what model it is, but it came with windows 8. I currently have windows 7 installed on it.
It's an intel core i3 2.2GHZ, 4GB RAM.

Hi,
Please use this to fix:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02452221&lc=en&cc=us&dlc=en
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

I have a HP Pavilion dv6000 and i cannot locate my hp truevision HD webcam anywhere on the computer?

I cannot find my HP Truevision HD webcam anywhere ... i've looked at the device manager and there is also nothng there.

What OS are you using?
Did you install the full software package?
Do you have Solution Center?
-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

Troubles launching my HP TrueVision HD webcam for Pavilion dv6 notebook. Help me please

I am having trouble launching my hp webcam for pavilion dv6 notebook. When I was able to launch the webcam yesterday I was unable to have the camera turn on, message stated webcam not connected. I tried to remove and replace the program but after that I am not able to launch the webcam. Can someone help?

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Hello @jobott86,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand that your notebook computer's webcam works for only 3 minutes, and that it fades to darkness soon afterward. I would be happy to assist you in this matter!
To return the functionality of your notebook's webcam, I recommend following the steps in this document on Webcam Troubleshooting (Windows 8).
Please re-post with the results of your troubleshooting, and I look forward to your reply!
Regards
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

Not sure how to use Movie Maker with my HP TrueVision HD webcam

I've never used Movie Maker before. When I fire it up and double-click Webcam video in the ribbon I get a splash screen saying "Please Start YouCam"
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Peer One,
You know, if you hadn't replied, other people who might be inclined to actually help, might see that there were "0" replies, but now someone may actually think I've received helpful advice and skip it. If that seems harsh, would you mind taking the time to address a couple of meta-issues?
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3. You ask if my laptop has a built-in camera. You know something? I know my four sentence post was a trifle difficult for some folks to read and understand (OK, now I plead guilty to a charge of passive-agressiveness), but don't you feel the use of the phrase "built-in webcam" (ok, ok, so I misspelled it "build-in" instead of "built-in") should have been a pretty strong clue that my laptop has a webcam?
Well, I wish there was some way to totally delete your extremely condescending and unhelpful response. But maybe someone who actually can offer some assistance will ignore the "1" and make it a "2" for the number of replies.
Thanks for your attention.
roricka

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Hi-
Checking the Skype forums reveals a concensus that the problem is most likely within the Skype software.
http://forum.skype.com/index.php?s=6b9ae6327268168f5c1291d17df06400&showforum=15
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A new Skype for Mac beta was released today- 2.7. You can download it from the following link:
http://forum.skype.com/index.php?act=announce&f=15&id=38
Would be adviseable to report the current bug to Skype. Include all system details, software and OS versions. The more people that report the problem, the sooner a fix will come about.

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My HP RueVision HD webcam has stopped working properly. It is very dark in Skype and even on other applications such as Cyber Link You Cam . The screen is so dark you can barely see the image.
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Hi
Please find the link givenbelow might help you to fix your issue.
Webcam
Let us know how it goes!
"I work for HP."
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****Please mark Accept As Solution if it solves your problem****
Regards
Manjunath

Pavilion dv7 6100 HP TrueVision HD webcam not detected in software but present in dev. manager

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I read all posts in this topic, but all the problems in that topic is no camera in the device manager.
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And just in case my HP TrueVisionHD vid_064E & pid_e258.

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Have you tried doing a System Restore back to a time when it did work?
It wouldn't hurt, and if that doesn't help you can restore it back to today when you are done.
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Larry...

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Hi!
I have a HP Pavilion DV9620us. Operating system is Windows Vista Home Premium (64-bit). Basically, the jist is that my sister had upgraded (terribly at that) it to Windows 7. Since then nothing but problems!! Sound would occasionally come in and out, webcam doesn't work and even Wi-Fi crashed on me. Only way was via an external USB adapter.
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This question was solved.
View Solution.

Hi:
If you don't see the wlan card in the device manager at all (either as a network controller needing drivers, or listed under the network adapters section), then more than likely the motherboard power to the mini-PCIe slot has failed which is a very common issue with that model (along with other motherboard failures (video, audio and power to the dvd).
You can try removing and reseating the wlan card-- you have nothing to lose by trying but don't get your hopes up.
Did you install the Cyberlink YouCam software? That should be all you need to get the webcam to work.
If you have, you can chalk the webcam up to motherboard failure too.

Presario CQ56-115DX Webcam Help

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The option to add webcam is available only for CTO models where notebooks are customized while ordering directly from HP. I dont think you can send it to HP to add webcam.
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If you have some knowledge about a laptop disassembly. The Service Manual is available over here and Part# for your webcam module would be 626656-001 which you can order and add it on your computer by yourself or taking the notebook to a local technician.
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I am an HP employee!!

TrueVision HD Webcam help

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