Trying change my credit card info from previously lost credit card but can't since it says I'm accessing from new device and asks for security code for a card i no longer have. What can I do?
I've recently gotten a new laptop and replaced my damaged iphone. Apparently these 2 scenarios qualify as "new devices". This is fine but I also had lost my credit card previously that was connected to my iTunes account, and got a new one with all different numbers. When I try to change my billing information to this new card it won't let me because it says
"Your account has been accessed from a new device, and you must verify your payment information before you can make purchases."
and it asks for the security code of the card I had lost and replaced! I am not able to change my billing info to my new card thus because I can't get past this.
Can anyone please help?
Contact iTunes Customer Service and request assistance
Apple Support iTunes Store Contact Us
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It's probably asking you to verify the security code found on the back of your credit card.
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HT201303 How do i delete my credit card info from i tunes and still down load stuff??
How do i delete my credit card info from i tunes and still down load stuff??
I think this issue has already been resolved in other discussions, please review Apple Discussions more carefully before you start a new discussion. This makes it easier for people to find the "resolved" discussions when searching for the anwers, like you are.
But I'll still give you some info.
I would suggest that you sign into your iTunes Store account using a computer as mobile devices can sometimes not update the info on your iTunes Store account(all based on connection and some security features on your account). Once you sign in, click the arrow next to your email address in the upper right corner of the screen and then click "Account". In the Apple ID summary, you can click edit in the payment section and then you need to click "None" that appears. Try these steps:
click this link:
https://phobos.apple.com/accountSummary
(If you are not already signed in, you will need to enter your iTunes Store account name and password and then click the Account Info button to sign in.)
The Apple Account Information page will appear. On this page, click the Edit Payment Information button, which is the second button from the top.
On the Edit Payment Information page, select "None" from the list of credit card types. This will delete your billing information.
Be sure to click the Done button at the bottom of the page to save your changes.
Please note: you cant remove your credit card if have an outstanding balance without providing a new credit card or iTunes Store Gift Card(needs to process all payments before you can remove a credit card). Also, any active allowances or subscrtiptions(i think) will not allow the credit card to be removed.
Some people are not given the option to remove their credit card. This indicates a billing issue with your account. Email iTunes Store Support for assitance, but I would make sure you havn't used the iTunes Store account for a while(week) and then try again.
All Apple ID info is private, so only the accoutn owner can edit the information. I suggest that you keep trying and trying after restarting your computer and many sign in and sign outs before you give up.
_W_W_W_._I_N_F_O_W_A_R_S_._C_O_M_ -
How can I find out what my security answers are? I am trying to purchase an app on a new device and it won't let me without answering and I have totally forgotten
Welcome to the Apple Community.
You might try to see if you can change your security questions. Start here, change your country if necessary and go to manage your account > Password and Security.
I'm able to do this, others say they need to input answers to their current security questions in order to make changes, I'm inclined to think its worth a try, you don't have anything to lose. -
When trying to access photo stream on Apple TV, I am getting the error message terms and conditions have changed, but when I go into iCloud on my Mac the new terms and conditions are not appearing - How can I manually agree to them ?
Welcome to the Apple Community.
The following article(s) may help you.
Photo Stream ToU's -
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Tap on the id in Settings > Store and log out of it and then login with your id. Any content already on the iPad will be tied to the previous owner's id and it can't be copied or transferred to your id - so it's probably best to do restore the iPad back to factory defaults and start as from new with it : Settings > General > Reset > Erase All Contents And Settings
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?My iPad updated and now wants a security code for access and I never gave it one. I tried code I used for my phone and it doesn't work. How can I access now?
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http://support.apple.com/kb/ht1212
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tb
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http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.
~~~~~~~~~~~~~
‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
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7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just cancelling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
~~~~~~~~~~~~~
Try it and good luck. You have nothing more to lose if it doesn't work for you.
Cheers, Tom -
my iPhone was stolen last night and I'm trying to recover all my photos from that phone and get them on my mac laptop. The iCloud photo stream only imported 1,000 photos from my stolen phone. How can I retrieve all of my other photos?
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