Trying to avoid having to phone customer service.....

I already have BT Sport on Sky but we have a BT vision box attached to the tv upstairs and want to get BT Sport on there too. I just tried to order it online but it says "can't order" and I have to call a number.
Having dealt with BT Customer Service over the phone far too many times in the past I am keen to avoid having to do this again...
Does anyone know why I wouldn't be able to just order it online? We already have BT Infinity but aren't subscribed to any BT TV, we just use it as a DVR and Freeview box, and it is connected to the broadband. Do they just want to try to flog me more BT products...?
Solved!
Go to Solution.

You're not going to get very far with this, unfortunately, because:-
1. BT Sport is a free add-on to BT Vision. If you don't have a paid BT Vision subscription, there's nothing to add it to, and
2. BT only gives you one free BT Sport subscription per broadband connection, either BT Vision or Sky. You would have to pay for the other.
Access via the web site or mobile apps is thrown in free for any BT broadband customer, and can be in addition to a free BT Vision or Sky subscription.

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I CAN NOT BELIEVE APPLE OFFERS NO PHONE CUSTOMER SERVICE FOR ITUNES USERS!

I have been unable to access my purchased music on my new computer (the old one crashed before I could back up my purchased itunes music). I clicked "check for purchases," and received one of several television shows I purchased and NONE of the dozons of songs and albums. When I clicked "check for purchases" again, a box came up that said "all purchases have been downloaded for this account." Does Apple really not allow you to recover your purchased music in this situation? Does Apple really put profits ahead of customer satisfaction to the extent that they've eliminated phone customer service for itunes altogether? Well, I know the answer to the second question from research is yes. How sad. But can anyone help me with the first Q? Is all my purchased music really gone permanently? Thanks. -Matt

Hi, Matt.
Apple's policy is clear: iTS purchases can be downloaded only once. It is your responsibility to make back-ups.
That being said, at their discretion they have made one-time exceptions to this policy. You can ask for an exception by submitting the form at the bottom of this page:
http://www.apple.com/support/itunes/store/backup/
Good Luck! But whatever the response from Apple, remember:
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Apparently the default country for an account is US. I want it changed to Netherlands without having to call customer service. In need of assistance please.

Hi,
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Trying to get in touch with customer service in billing. How hard is it to get a phone number?

I am trying to find someone in customer service in billing. Been trying for three days to find a contact phone number. Not happy about how this process isn't very user friendly. If I could please have someone call me asap so that I can take care of a problem with actually speaking to a human being just like we used to do in the 80s before the invasion of electronic devices that impede human interaction I would very much appreciate it. Thank you.

jbrum,
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Phone customer service

why does Verizon have to make getting through to customer service on the phone so frustrating? I needed info I could not find on the website under my account, and even though I have FIOS TV, phone, internet, and cell phone with Verizon, and was calling from my home phone where the account is, they made me jump through hoops to talk to a person. I entered my account phone number 3 times and each time it said it did not understand what I entered. then it asked me what state I was calling from! HELLO, they can see what state I am calling from, what was the point of annoying me further. then when I finally got to someone and gave him my phone number (the same one he could see I was calling from), he then asked me for my account number. I do paperless billing and don't keep a copy of the bill, so I would have to either log in on line or go through my files to find the account number. and what big question did I have that required such security??? When does my free three-month trial of HBO expire! It was like breaking into Fort Knox to get a simple question answered.
I am happy with all of their services, but getting through to talk to a real human being without becoming very frustrated is way too difficult.

I would have to get some account info to find out. I have sent you a private message to get more information.
Anthony_VZ
**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
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I am trying to change my prepaid device,customer service is down

Does anyone know what is going on?

You won't be any less frustrated if you do get through. I did in the early morning hours yesterday. I think the guy who answered is supposed to be bilingual. He just isn't so good with the English part of that. I've lived in So. Ca. for a long time and I could barely understand him. It doesn't matter though. He told me to wait 4 hours. That must have been when his shift ended and he wouldn't have been there if I called back. Or, you could go down to a Verizon store if you have 2 or 3 hours you can spare. I don't know if they have any answers today, but they didn't yesterday. They tried everything they could think of but the final answer was an apology and "Just keep trying". I guess I got lucky to finally get activated. After that experience, I'm glad I bought a cheap phone and didn't sign any 2 year contracts.

Where do you file a complaint about att go phone customer service?

I need to talk to someone about the horrible way I have been treated. I have been an att customer for longer than I can remember and not just wireless. I need to find someone at att to talk to that wont transfer me overseas and then hang up on me. Ty

https://www.att.com/esupport/article.jsp?sid=47114&cv=820&br=BR&ct=800302&pv=2

Charged wrong amount on new phone customer service wont fix it lied to

Hi,
Check out the space 'droid' in Verizon Wireless Community.
Edited out personal information<
i bought a droid incredible 2 they told me on the phone it would only be a 10 dollar payment for it on special with a two year upgrade down from 161.99 i talked to them for quite a while and made sure that would be the price then i see a 161.99 charge on my bill i call them 2 times being told they would investigate this and get back to me no call back i call again and they tell me that the charge for 161.99 is right i tell them to go back and listen to the recording they say they cannot do that i cannot believe that i was lied to like that and they wont even go back and see that i am being screwed they said file a complaint online cannot find were to file a complaint
Message was edited by: Moderator

I would also like to point out that listening to calls is something rare and usually cannot be done because there are so many different departments, and only the department can pull a call, and its still not even gauranteed. Most call centers get thousands of calls a day. It would be extremely difficult to go through those calls.
And if someone reached out to you, and I mean CALLED YOU, please do not order a phone with that person. Do not order a phone on the phone unless you dialed a Verizon Wireless number.
There is an indirect agent that reaches out to people and makes many promises, and then do not remark the account correctly so there is no way for VZW reps to verify that information.
So buy direct. Direct, direct, direct.

I reached my 1000th hour logged on the phone with customer service

I've been using Verizon jetpacks for 9 months now. Seemed like a sweet deal. Prepaid. Convenient. Fast and reliable. WRONG! I logged my 1000th hour on the phone with customer service today after a 5 hour "troubleshooting" session, second one this week. I've been having to make this exact 5 hour phone call every week sometimes up to 4x per week. I've never spent less than 3 hours on the phone or gone more than 4 days without having to contact customer "service." Naturally, this is pretty ignorant sounding. But, I paid $100 for a significantly small amount of data. I prepaid to be exact. For a service to be rendered one must be able to receive the service paid for. That's simply not the case. I paid $100 for this data already and can't actually use it with any convenience. Unless of course, 5-20 per week on the phone with customer service is typical of any other company. Other than Virgin Mobile, No. It's in fact an extremely absurd amount time for ANY customer to spend on the phone with ANY customer service. No exception. I feel rather abused, used and ****** over by this so call "service". I lost 6 clients. They all sued me in small claims for $3000 each for failing to maintain my end due to my weekly dose of hours on the phone with customer service and NOT doing the job I was employed to do. Nope. Instead, I spent my time with Verizon Customer Service and COURT! Yay! So, I've lost my home, my car was repo'd, $18k loss, 6 customers... and not one time has Verizon spent one second and said to me "Verizon could be the problem"... NEVER has that been the case in all 1000 hours logged. Interesting? No. Just abusive. I resent having to call customer service at all any more. It's even causing my mental health to suffer after all this. You know what is found every time? I'm on a prepaid plan on a device customer service told me to purchase. But wait... thats the second device. Every week I'm told The OTHER device is the one that works with this plan... then a few days later, no that other device is the one that works with the plan, a few days later... The OTHER DEVICE IS THE ONE THAT WORKS.. FFS. See a pattern? I've been directed by Verizon to replace my device 3 times, at $100+ per device plus the $10 sim card, plus the 5 hours on the phone with them every few days. I'd say there's an issue with customer service. First, yes it IS possible there is an issue on YOUR end. I'm pretty sure that having to buy a new device every time I call isn't really the best answer. Second, for the extremely limited amount of data I can't afford to watch a video for fear of capping my data before the end of the 30 days because its 10gig of data. Yeah, 2 whole movies worth! Third, its possible to be wrong, yet Verizon has never, not one single time chose to check their end. ALWAYS and ONLY my end. I don't find that surprising or ironic, I find it the most ignorant and worst customer service in existence only second to Virgin Mobile. Virgin mobile did finally acknowledge the issue was in the broken tower nearby. It took them 6 months and yes... 100's of hours on the phone. Verizon hasn't made any effort to accept responsibility for this issue. I'm sure they are very sincere when they are consuming my 5 hours per phone call trouble shooting my device for the third time this week. It's actually to the point where they have violated their terms of service and failed to look into an issue on their end. The tower has been hit. Hmmm... Ironic. Its quite a distance from here, but is a main tower that has caused an outage across my state. Verizon couldnt tell me that? Is that admitting your wrong so hard to do that it's easier to spend 5 hours on the phone trouble shooting my device than 5 mins looking for outages? Yeah, it could have saved my house and job, but I'm the customer... clueless idiot at the mercy of a company who is never wrong nor makes an effort to correct an issue on their end before stealing my hours from me. At one point, I actually fell asleep in my 2nd hour on hold. Customer service? Nope, a waste. I could dig it if this issue was on my end, but I'm confident that spending up to 20 hours a week troubleshooting to no avail is a HUGE red flag that its not on my end after all. Only cost me a house, a job, car and $18k plus court costs and fees. Fair? Nope. But it would be nice if just ONCE there was an initiative to provide actual support to a customer. I KNOW if this is my experience it is impossible to be an isolated incident with me alone. If I'm tying up 5 hours on the phone, what is the next guy doing? waiting to trouble shoot his box for the next 5 hours over a downed tower. Pride is what that is. People too proud to be wrong at someone else's expense. Definitely an issue if I've paid $900 in 9 months and I spent more hours on the phone with customer service than I have online. Pretty ******. Verizon, you ARE WRONG. Owning it would save the embarrassment of having to ***** about it on this site. I didnt' deserve my losses and it was at my expense and it is STILL at my expense that I'm having to contact that 888-294-6804 number. I've got it memorized like it was my best friends number - that's how often and how many times i've used it. Shame how simple it would be if Verizon wasn't so ******* proud and spent a few moments looking for issues on their end before stealing 5 hours from me doing the obvious over and over and over again... Small claims can be used to sue up to $3k. Looks like that's my only alternative, perhaps if I do that maybe checking for issues on their end will occur instead of pretending its impossible. It feels like I went to mcd's and paid for a meal at the window that took 5 hours to get a bag of raw patties thrown at me from inside after sitting at the window for 5 hours and waiting. I'm wrong of course. I'm am the customer. How could I possibly be right? I've troubleshooted my device over 1000 times. Of course its on my end. Must be.... 1000 times isn't enough to find out there's a potential issue that isn't related to my specific device, no? Is it gonna take 1000 more hours on the phone before one of the representatives decide to look for an outage before the 5 hours of daily trouble shooting? Thats a huge red flag that just keeps getting ignored. I can't think of any other companies besides these two internet providers that finds that acceptable. Better Business Bureau didn't. I'll be filing that complaint with them next. High time Verizon stepped off such a prideful pedestal and seek a remedy before a class action suit sinks them in the future from all other raging bitches not being provided with reasonable service. It's not a rant, this has been a life shattering experience for me and a simple quick check for an issue on their end could have prevented it. BAD BAD BAD Customer service policies to keep a customer on the phone for that length of time to repetitiously check the exact same thing repeatedly every few days. Disgusted. How dare that term "service" even be used if they can't provide "service" via support or otherwise. I'm on the internet finally after 10 hours and the news reported the Verizon tower down. Not verizon... A police officer interviewed on a Detroit News station instead. God knows police have nothing better to do in Detroit than make news appearances for verizon.

Simple solution. Get a real internet service and not a cell phone internet connection service it was never meant to be used as the primary internet service
And how do you lose a home and job and be sued as you claim. What over 10 Gb of data? Give me a break
In my city small claims is $5000.00
And over that amount you can go to a superior court to have your issue settled.
http://www.bbb.org
Good Luck, Elector

Can't Find Customer Service Support through Phone

We have a HP Officejet 7210 All in One printer and yesterday we found a problem with the electrical connector from the printer to the ink Cartridge and from the HP website and error message, we found that the X-Bias Spring was dislodged and it can't detect the cartridge.
This morning, I call the customer support and trying to find a solution to fix the problem. Due to the fact that the printer was out of warranty, thus, we are willing to pay HP to find a service center to service it according to the HP website self help link
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01423559&lc=en&dlc=en&cc=us&product=391153&rule=33757&lang=en
However, the customer service representative that I spoke to is trying to ask me to upgrade and buy a new printer instead of trying to find a solution to fix the printer problem, if I want a new printer, i would look for new printer, but all we need is to service that printer.
I am trying to ask her to help me find a authorized HP service center that I can bring it in or ship to fix the problem and pay for the service, however, she asked me to search for itself, and if I can find it, I won't spent half an hour on the phone with the customer service.
Guess what, she put on on hold and never get back to me after she said that she will try to find the information on where I can find the service center. I tried to get her name or customer service ID so that I will have a record on what was happening and she refused to give it to me.
ALL i need is a place that I can bring the printer for HP to service. Otherwise, I can just bring it to any other local printer shop.

HP doesnt repair the printers, but instead replace them with working ones. If the printer is under warranty, they replace it for free, and if it's OOW, then it'll be a paid replacement. Since you printer is not being sold or manufactured anymore, the printer can only be traded in for another printer of a higher series, and this trade-in will be charged also. In HP's terms, this is known as an OOW upgrade, which the customer service rep. told you about. The broken X-bias spring most likely cannot be fixed at any service center. And even if they can replace teh carriage slot that holds the cartridges and the X-bias spring, it may not be very cost effective. So the better option would be to go for the upgrade that the Customer Service told you about. It'll be less time-consuming and less-troublesome. Besides, you'll get a full 1-yr. limited hardware warranty on the upgrade printer, so it's as good as buying a new printer.
If you still want to visit a service center, then visit THIS link, fill in the details, and you should get a list of service centers in your location(this link is for the US only).
Make it easier for other people to find solutions, by marking my answer with \'Accept as Solution\' if it solves your problem.
Click on the BLUE KUDOS button on the left to say "Thanks"
I am an ex-HP Employee.

ERROR on when submitting email into customer service ????

So trying to get a email into customer service, and am getting error code that need to avoid using all these symbols like +=<> and others and I have gone through taken out all of them and still nothing, and have retyped it and I can't seem to get it through. This is now what I had written but can't get it to send cause of error still WHY??
Can you tell me how to get the PRICE GUARANTEE that when I initially ordered service was advertised. I now see same Triple PLan being advertised and offered at 89 with 300 Visa Card and when I ordered service was at 99 with 200 card so trying to see how to get price reduction on my bill of the 10.00 and also the pro rated month credit discount for the difference 100 Visa. Also been having ongoing complaint about when signed up for service that being told not eligible for Visa Card due to being told month discount I received instead of the Visa Card promotion, and was told I received and confirmed a email on this but having research my email account, have yet to find this such email, and was trying to also have this sent to me again since I cant find it and dont recall it either

I'm so sorry you're having issues submitting an email- how very frusterating! Let me check into some alternatives for you.
Either I or one of my colleagues will be back with suggestions soon.
Thanks,
Heather

Complete Customer Service Nightmare

I have spent four days, hours each day attempting to upgrade to a new phone and service plan, both online and on the phone with zero success. I give up. First I spend three days attempting to "design" a new Moto X. After wrestling with this constantly malfunctioning web page I finally get phone configured as I like. Then spend hours making numerous failed attempts to checkout with new phone per repeated error of inability to "locate" account. This after I've logged into my account and seeing my account info on screen while still repeatedly unable to complete checkout because "account can't be located."
Gave up and decided to upgrade via phone customer service. Spend hours on the phone...on hold numerous times and required to give account information over and over again. Customer sales agent is unable to configure phone as I wanted it...as I had done on the website...doesn't even understand the options for customizing that are available as I'm trying to communicate how I want the phone configured. Finally I'm resigned to getting the phone sort of like I wanted it minus a few options because the sales agent doesn't know or understand the options available per "designing" the phone as you want it like the website offers. After spending an hour with sales agent I'm informed that due to technical difficulties she can't process order and will call me back in fifteen minutes to complete order. That was four hours ago. Pretty sure I won't ever get the call back. I was also given a ridiculous series of hoops I'm supposed to jump through for the sale / upgrade. Sales agent says she's going to give me an 800 number to call. Then I have to call and authorize an email to myself so they can send me a code I need to input on the website to order my phone. I thought that's what I was doing with her for the last two hours. She never gives me the 800 number as this is when I got the technical difficulties line and the promise of a call back in 15 minutes. Still waiting! What a ridiculous bunch of crap for a customer wanting to SPEND MONEY with Verizon.
Wait...it gets better. While I never got the call back to complete the order, I did get a quick call to MY phone from someone asking for the sales agent I was dealing with. Huh?
There are more stories of attempted account management function usage online nightmares per malfunctioning Verizon website but that's another story. I'm amazed the Verizon employees I've dealt with can find their way to work in the morning.
Good luck to other Verizon customers. I hope you don't grow old, die and turn to dust while attempting to do business with Verizon online or via the phone.

Yes I did try the Motorola site with no success with the checkout process after configuring the Moto X. Repeatedly failed to complete checkout due to "account not located" when I used correct ID and password over and over. Verizon sales agent told me this is purposeful as they don't want the sales transacted via the web per customers unaware of plan upgrade costs with new phone and a large volume of customers returning the phones to avoid plan upgrade costs they were unaware of when buying the new phone.
The reason I want to buy online is because it's fifty bucks cheaper than what the store wants. Because I'm supposedly getting a fifty $$ discount per my association with a 3rd party retailer. The sales agents did quote me a price fifty bucks more than what was my checkout price that I couldn't complete. That and the fact it's about 100 times easier to customize the phone yourself than it is to communicate what you want with sales agents. If Verizon doesn't want to allow the web based sale than their sales agents should be far more knowledgeable about the product and options than any of them were per my experience.
I'm a long time business owner. If I made it this difficult for my customers to conduct business with me I'd have been out of business long ago. Here's how it should work. The consumer...me, should be able to configure the product the way I want it just like the websites are designed to allow. Why have the option to allow customers to design the phone on the website and complete sale including shipped to me if you're going to disable the actual checkout? The entire process should be seamless and take 10-15 minutes tops. It's the whole concept of internet sales for customers that don't have time...or just don't want to drive to a store and most likely be one of several customers rather than the only customer sitting at their computer. To sum it up, Verizon like so many consumer product and service companies today suck and don't give a rat's rear about customer satisfaction or customer care. They are not alone by any means.

Incredibly poor customer service, charged for unusable device

I am writing to publically complain about Verizons absolute lack of interest in providing customer service and for not honoring their part of our contract. I purchased a verizon jetpack over a year ago with absolute assurance that it would work in the rural area in which I live. It didn't work, it has never worked, there is no usage on the line and Verizon will not refund my money and will not cancel the contract. I am posting here, but will be posting this week on twitter, facebook, and better business bureau. I have tried to resolve the issue multiple times both in store and through phone customer service. Nothing but frustration.
Here is your best clue ever: avoid Verizon stores like the plague and go to your local Best Buy. Not only do they provide customer service, but they don't even charge restock fees if a piece of equipment doesn't work out. I have spent hundreds and hundreds of dollars on equipment I can't use, could never use.
I am being cheated and this company couldn't care less even though I've been a customer for over ten years.

@TLThompson,
We absolutely do care about all our customers and definitely want them to have the best service. I apologize that the Jetpack did not work in your area. You have 14 days from the date purchased to return the device and cancel the service. Once pass that time you are billed a cancellation fee if service is cancelled.
Did you reach out to us within the 14 days to cancel the service or advise that the device was not working properly? Was the device purchased at a VZW store or an authorized dealer?
JohnB_VZW
Follow us on Twitter @VZWSupport

Disappointing customer service

The printer that I ordered online showed up today with a shattered glass scanning screen. The nearest Best Buy is not a convenient drive for me, hence the online order. When I spoke with customer service, the apathetic agent informed me that "the printer didn't leave their warehouse damaged..." and implied that since it "probably" wasn't their fault, they didn't care to remedy the situation.
She offered to ship out a new one, and have the damaged item picked up. That sounds like a good policy... except I needed this printer ASAP and couldn't quite wait another week for one to show up. Why should I be the one penalized for receiving a broken printer??
When I informed the customer service agent that this option was not going to work for me, I could practically hear her eyes rolling as she said that that's all they can offer me. Period. No follow up, and no apology for what is quickly becoming the worst experience I've ever had with ordering products online.
Let it suffice to say, in the future I will avoid Best Buy's customer service phone line, if not Best Buy in general, at all costs.

Hi geminit,
First, how disappointing that the printer you needed so urgently arrived shattered! And second, I'm sorry that you didn't find either the solutions or the service helpful when you tried to remedy this with us over the phone.
I'd like to help. I'm sending you a private message, which you can check by logging into the forum and clicking the envelope icon in the upper right-hand corner.
Thanks for your post,
Elizabeth|Social Media Supervisor|Best Buy® Corporate
Private Message

Dealing with customer services!!!

Anyone had the delight of trying to deal with ADOBES online customer service team?
opening an issue on June 1st with one or two responses, that had completely mis-read my issue. They finally got around to answering (again) this morning!!!
With the answer 'You should try the many Adobe help forums around the world...don't worry these are free'
The question was, if Photoshop CS2 is incompatible with VISTA HOME, how would I be able to purchase Photoshop CS4 upgrade?
One of the answers they gave me was that I only have DREAMWEAVER!! Well no I don't!!!!
And having already asked the question on a few forums, as to whether photoshop CS2 is compatible the answer was no...I am therefore spending the day writing this on all forums I can find.... Because I am certainly not going to get any help from ADOBE.....who are the producers of this software and if the best they can come up with is to go to forums, run by other people than themselves...well what a state that comapny must be in.
If they don't know why their software is incompatible!!!!!!! Reminds me of baths and inability to run one!!!

Yeah,
I chatted with a rep. online...
This was my question:
where do I submit my educational form?
Answer:
So you want the link for the educational store,
Sure right here! *Link*
And yeah....
I thought that was messed.
I dont even bother with emailing them!
It took them two months to answer
one question.

Trying to avoid having to phone customer service.....

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