Trying to "click" on accept user agreement on Adobe Acrobat Pro, free trial. Nothing happens.
I have a Mac Book Air, latest update of OSX system 10.7.5. I successfully downloaded a free trial of Adobe Acrobat Pro. I've successfully installed it. But when a pop up window asks to me to accept the license agreement, nothing happens even though I've pressed the button numerous times. I've called Apple and they said this is an Adobe problem. Adobe will only help me M-F. As this is Saturday I was hoping someone might have an idea.
This is a known issue with Acrobat XI
Problem: Mac OS only. On launch, a blank EULA screen appears, which cannot be accepted, and Acrobat does not run. This problem can appear if you have any products installed from CCM or from Creative Suite, and you tried installing Acrobat XI from a different source.
Workaround: Launch any other product which is part of the CCM or Creative suite. Then, deactivate it by choosing Help > Deactivate. Quit the application. Then, launch Acrobat and accept the EULA. Then, for the CCM subscription product, launch it and select License This Software to enable the CCM product again.If a CS application, launch it and reactivate it.
Please refer : http://helpx.adobe.com/acrobat/kb/known-issues-acrobat-xi-reader.html
Or you can try this :
Go to Applications->Utilities->Adobe Installers -> Adobe Acrobat X -> remove Acrobat X using the Uninstaller app.
Relaunch Acrobat XI and try to accept EULA.
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Thanks!Process:
Acrobat [3309]
Path:
/Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/MacOS/Acrobat
Identifier:
com.adobe.Acrobat.Pro
Version:
8.0.0 (8.0.0)
Code Type:
X86 (Native)
Parent Process: launchd [281]
User ID:
501
Date/Time:
2012-08-24 09:19:08.048 -0400
OS Version:
Mac OS X 10.8 (12A269)
Report Version: 10
Sleep/Wake UUID: C60EF6C2-AABD-41CD-A538-CDBCB2706319
Interval Since Last Report:
316628 sec
Crashes Since Last Report:
9
Per-App Interval Since Last Report: 375559 sec
Per-App Crashes Since Last Report: 5
Anonymous UUID:
BCA2579F-F3F1-4E78-A944-09B2182A41F8
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
Performing @selector(executeNSMenuItem:) from sender NSMenuItem 0x4a30c0
Dyld Error Message:
Symbol not found: _PMTemplateGetSInt32DefaultValue
Referenced from: /Library/Printers/PPD Plugins/Color.plugin/Contents/MacOS/Color
Expected in: /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 dyld
0x8fe190b5 dyld_fatal_error + 1
1 dyld
0x8fe1bf36 dyld::bindLazySymbol(mach_header const*, unsigned long*) + 72
2 dyld
0x8fe2cdbe stub_binding_helper_interface2 + 20
3 com.zeno.print.2600series.pde.Color
0x02602047 PDEInitialize + 629
4 com.apple.print.framework.Print.Private
0x0a70351c 0xa6ec000 + 95516
5 com.apple.print.framework.Print.Private
0x0a6f42a6 0xa6ec000 + 33446
6 com.apple.print.framework.Print.Private
0x0a6f4982 0xa6ec000 + 35202
7 com.apple.print.framework.Print.Private
0x0a6f4feb 0xa6ec000 + 36843
8 com.apple.print.framework.Print.Private
0x0a6f2f06 0xa6ec000 + 28422
9 com.apple.print.framework.Print.Private
0x0a6f14a2 0xa6ec000 + 21666
10 com.apple.print.framework.Print.Private
0x0a6ef46d 0xa6ec000 + 13421
11 com.apple.print.framework.Print.Private
0x0a7084ae 0xa6ec000 + 115886
12 com.apple.print.framework.Print.Private
0x0a707da0 0xa6ec000 + 114080
13 com.apple.AppKit
0x957dbf76 -[NSWindowController _windowDidLoad] + 499
14 com.apple.AppKit
0x957aae2a -[NSWindowController window] + 121
15 com.apple.print.framework.Print.Private
0x0a70fecc 0xa6ec000 + 147148
16 com.apple.print.framework.Print.Private
0x0a6fd3af PMPrivatePrintDialog + 294
17 com.apple.print.framework.Print
0x952eaa88 PJCPrintDialog + 148
18 com.apple.print.framework.Print
0x952eb213 sessionPrintDialog(OpaquePMPrintSession*, OpaquePMPrintSettings*, OpaquePMPageFormat*, unsigned char, unsigned char*) + 410
19 com.apple.print.framework.Print
0x952eb074 PMSessionPrintDialog + 38
20 com.adobe.Acrobat.framework
0x841d37f7 CopiesPagesPDE_Open + 67499
21 com.adobe.Acrobat.framework
0x841bc1c1 CopiesPagesPDE_Initialize + 22495
22 com.adobe.Acrobat.framework
0x841bca7b CopiesPagesPDE_Initialize + 24729
23 com.adobe.Acrobat.framework
0x841bcb4a CopiesPagesPDE_Initialize + 24936
24 com.adobe.Acrobat.framework
0x8443fb95 CopiesPagesPDE_Open + 2607945
25 com.adobe.Acrobat.framework
0x8420723a CopiesPagesPDE_Open + 279022
26 com.adobe.Acrobat.framework
0x84398497 CopiesPagesPDE_Open + 1922123
27 com.adobe.Acrobat.framework
0x8439859d CopiesPagesPDE_Open + 1922385
28 com.adobe.Acrobat.framework
0x8418d64a RunAcrobat + 2092300
29 libobjc.A.dylib
0x9815e5d3 -[NSObject performSelector:withObject:] + 70
30 com.apple.AppKit
0x957759a2 -[NSApplication sendAction:to:from:] + 436
31 com.apple.AppKit
0x958b212c -[NSMenuItem _corePerformAction] + 529
32 com.apple.AppKit
0x958b1dbb -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 163
33 com.apple.AppKit
0x958b1444 -[NSMenu _performActionWithHighlightingForItemAtIndex:sendAccessibilityNotification:] + 79
34 com.apple.AppKit
0x9559256a -[NSMenu performActionForItemAtIndex:] + 65
35 com.apple.AppKit
0x9559251f -[NSMenu _internalPerformActionForItemAtIndex:] + 45
36 com.apple.AppKit
0x955924ea -[NSMenuItem _internalPerformActionThroughMenuIfPossible] + 106
37 com.apple.AppKit
0x95592369 -[NSCarbonMenuImpl _carbonCommandProcessEvent:handlerCallRef:] + 162
38 com.apple.AppKit
0x958aa4be NSSLMMenuEventHandler + 454
39 com.apple.HIToolbox
0x944640cb _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
40 com.apple.HIToolbox
0x942ebcd4 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1343
41 com.apple.HIToolbox
0x942eb0c0 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 430
42 com.apple.HIToolbox
0x942fef8d SendEventToEventTarget + 88
43 com.apple.HIToolbox
0x94463f7a SendHICommandEvent(unsigned long, HICommand const*, unsigned long, unsigned long, unsigned char, void const*, OpaqueEventTargetRef*, OpaqueEventTargetRef*, OpaqueEventRef**) + 498
44 com.apple.HIToolbox
0x942db2c4 SendMenuCommandWithContextAndModifiers + 70
45 com.apple.HIToolbox
0x942db271 SendMenuItemSelectedEvent + 268
46 com.apple.HIToolbox
0x942db0f6 FinishMenuSelection(SelectionData*, MenuResult*, MenuResult*) + 134
47 com.apple.HIToolbox
0x944b039e MenuSelectCore(MenuData*, Point, double, unsigned long, OpaqueMenuRef**, unsigned short*) + 623
48 com.apple.HIToolbox
0x942bba62 _HandleMenuSelection2 + 633
49 com.apple.HIToolbox
0x942bb7df _HandleMenuSelection + 53
50 com.apple.AppKit
0x95763277 _NSHandleCarbonMenuEvent + 309
51 com.apple.AppKit
0x9568a0ff _DPSNextEvent + 2425
52 com.apple.AppKit
0x9568928c -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 119
53 com.apple.AppKit
0x9567f6dc -[NSApplication run] + 855
54 com.adobe.Acrobat.framework
0x83f8f44a RunAcrobat + 2828
55 com.adobe.Acrobat.framework
0x83f8ea6e RunAcrobat + 304
56 com.adobe.Acrobat.Pro
0x00002e8b start + 2455
57 com.adobe.Acrobat.Pro
0x00002602 start + 270
58 com.adobe.Acrobat.Pro
0x0000251d start + 41
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib
0x9001e9ae kevent + 10
1 libdispatch.dylib
0x97549cc5 _dispatch_mgr_invoke + 993
2 libdispatch.dylib
0x975497fd _dispatch_mgr_thread + 53
Thread 2:
0 libsystem_kernel.dylib
0x9001b826 semaphore_timedwait_trap + 10
1 com.apple.CoreServices.CarbonCore
0x901e581c MPWaitOnSemaphore + 106
2 AdobeACE
0x8fc3a0c5 ACEInitialize + 6319
3 AdobeACE
0x8fc39a51 ACEInitialize + 4667
4 com.apple.CoreServices.CarbonCore
0x901e5a87 PrivateMPEntryPoint + 68
5 libsystem_c.dylib
0x9085e557 _pthread_start + 344
6 libsystem_c.dylib
0x90848cee thread_start + 34
Thread 3:
0 libsystem_kernel.dylib
0x9001b8e6 mach_wait_until + 10
1 libsystem_c.dylib
0x908efc28 nanosleep + 375
2 com.adobe.AcrobatPlugin.BridgeTalkClient
0x078b405f ScObjects::Thread::sleep(unsigned int) + 79
3 com.adobe.AcrobatPlugin.BridgeTalkClient
0x078b7909 ScObjects::BridgeTalkThread::run() + 153
4 com.adobe.AcrobatPlugin.BridgeTalkClient
0x078b4149 ScObjects::Thread::go(void*) + 167
5 libsystem_c.dylib
0x9085e557 _pthread_start + 344
6 libsystem_c.dylib
0x90848cee thread_start + 34
Thread 4:
0 libsystem_kernel.dylib
0x9001b7d2 mach_msg_trap + 10
1 libsystem_kernel.dylib
0x9001acb0 mach_msg + 68
2 com.apple.CoreFoundation
0x915c7cc9 __CFRunLoopServiceMachPort + 185
3 com.apple.CoreFoundation
0x915cd6af __CFRunLoopRun + 1247
4 com.apple.CoreFoundation
0x915ccd6a CFRunLoopRunSpecific + 378
5 com.apple.CoreFoundation
0x915ccbdb CFRunLoopRunInMode + 123
6 com.adobe.AcrobatPlugin.Comments
0x8c66e6cb AcroPluginMain + 1083631
7 com.adobe.AcrobatPlugin.Comments
0x8c66f29b AcroPluginMain + 1086655
8 com.apple.CoreServices.CarbonCore
0x901e5a87 PrivateMPEntryPoint + 68
9 libsystem_c.dylib
0x9085e557 _pthread_start + 344
10 libsystem_c.dylib
0x90848cee thread_start + 34
Thread 5:
0 libsystem_kernel.dylib
0x9001e0ee __workq_kernreturn + 10
1 libsystem_c.dylib
0x9086104c _pthread_workq_return + 45
2 libsystem_c.dylib
0x90860e19 _pthread_wqthread + 448
3 libsystem_c.dylib
0x90848cca start_wqthread + 30
Thread 6:
0 libsystem_kernel.dylib
0x9001e0ee __workq_kernreturn + 10
1 libsystem_c.dylib
0x9086104c _pthread_workq_return + 45
2 libsystem_c.dylib
0x90860e19 _pthread_wqthread + 448
3 libsystem_c.dylib
0x90848cca start_wqthread + 30
Thread 7:
0 libsystem_kernel.dylib
0x9001e0ee __workq_kernreturn + 10
1 libsystem_c.dylib
0x9086104c _pthread_workq_return + 45
2 libsystem_c.dylib
0x90860e19 _pthread_wqthread + 448
3 libsystem_c.dylib
0x90848cca start_wqthread + 30
Thread 8:
0 libsystem_kernel.dylib
0x9001e0ee __workq_kernreturn + 10
1 libsystem_c.dylib
0x9086104c _pthread_workq_return + 45
2 libsystem_c.dylib
0x90860e19 _pthread_wqthread + 448
3 libsystem_c.dylib
0x90848cca start_wqthread + 30
Thread 9:
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x8fe259c4 ebx: 0x02601de0 ecx: 0x00000000 edx: 0x000000d4
edi: 0x8fe19f71 esi: 0x8fe4c07c ebp: 0xbfffd288 esp: 0xbfffd26c
ss: 0x00000023 efl: 0x00000246 eip: 0x8fe190b5 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x8fe443ac
Logical CPU: 1
Binary Images:
0x1000 -
0x2fff +com.adobe.Acrobat.Pro (8.0.0 - 8.0.0) <6FC21A8F-6201-453F-B620-F2EF8BA25BE0> /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/MacOS/Acrobat
0x75000 -
0x77fff libCoreFSCache.dylib (24.4) <A089ED2E-0156-3937-BE32-5BED76DF4066> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreFSCache .dylib
0x7b000 -
0x7bffd +cl_kernels (???) <78111423-C1CE-450E-BC0F-476835D5067C> cl_kernels
0x88000 -
0x90ff2 libcldcpuengine.dylib (2.1.16) <61717F57-9AAC-31B4-8894-27A1BF7987B9> /System/Library/Frameworks/OpenCL.framework/Libraries/libcldcpuengine.dylib
0x97000 -
0x97ff7 libffi.dylib (18) <362F6C27-6407-388E-9521-8A2A0845188C> /usr/lib/libffi.dylib
0x600000 - 0x71eff3 com.apple.WebKit (8536 - 8536.25) <5365AA39-A1A7-315D-AA1C-0C564909C0E0> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x7fa000 - 0x7fbfff +com.ecamm.pluginloader (Ecamm Plugin Loader v1.0.5 - 1.0.5) /Library/InputManagers/*/Ecamm Plugin Loader.bundle/Contents/MacOS/Ecamm Plugin Loader
0x1000000 - 0x1c8aff3 com.apple.WebCore (8536 - 8536.24) <06F7EC1E-A7F2-37F1-ADC6-687284E661D8> /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore
0x2556000 - 0x2563ffb com.apple.Librarian (1.1 - 1) <C8D82AA3-AE5E-3B6D-A8D1-847856057186> /System/Library/PrivateFrameworks/Librarian.framework/Versions/A/Librarian
0x2570000 - 0x2571fff +com.cooliris.safariplugin (1.7) <5568367D-4A7A-13C4-15BD-543AAB199199> /Library/InputManagers/*/Cooliris.bundle/Contents/MacOS/Cooliris
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0x2600000 - 0x2602fff +com.zeno.print.2600series.pde.Color (1.3 - 1.3) /Library/Printers/PPD Plugins/Color.plugin/Contents/MacOS/Color
0x2608000 - 0x260efc7 +com.Adobe.print.AdobePDF8.pde (AdobePDF 8.1.2 - 8.1.2) /Library/Printers/PPD Plugins/AdobePDFPDE800.plugin/Contents/MacOS/AdobePDFPDE800
0x264a000 - 0x2653fff com.apple.ProtocolBuffer (2 - 104) <BFA598AA-2E77-3578-B079-2C89796811B3> /System/Library/PrivateFrameworks/ProtocolBuffer.framework/Versions/A/ProtocolB uffer
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0x7e37000 - 0x7e7efc7 +com.adobe.adobe_caps (adobe_caps 0.0.120.0 - 0.0.120.0) /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/Frameworks/adobe_caps.framework/adobe_caps
0x7efd000 - 0x7f51ffd +com.adobe.AdobeXMPCore (Adobe XMP Core 4.0 -c 316 44 . 253921 - 0) /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/Frameworks/AdobeXMP.framework/AdobeXMP
0x89f0000 - 0x89fbfef +com.adobe.epic (adobe_epic 2.0.0 - 2.0) /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/Frameworks/adobe_epic.framework/adobe_epic
0x8f6a000 - 0x8f8bfe7 +com.adobe.BIBUtils (AdobeBIBUtils 1.1.01 - 1.1.01) /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/Frameworks/AdobeBIBUtils.framework/AdobeBIBUtils
0x8faf000 - 0x8fbdfff libSimplifiedChineseConverter.dylib (61) <60899F9C-A79F-3BC2-855E-DC5C78B98FEB> /System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib
0x8fc1000 - 0x8fd7fff +com.adobe.selfhealer (AdobeSelfHealing version 2.1.0 - 2.1.0) <A6A98D18-4FEA-47EA-AED5-C08416DF5C50> /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/Frameworks/AdobeSelfHealing.framework/AdobeSelfHealin g
0x8fe0000 - 0x8feffc4 +com.adobe.personalization (adobe_personalization 2.0.0 - 2.0) /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/Frameworks/adobe_personalization.framework/adobe_pers onalization
0xa578000 - 0xa591ff7 com.apple.ScriptingBridge (1.3 - 61.2) <74397541-E4DD-3DCA-BA5F-F7AAF145819A> /System/Library/Frameworks/ScriptingBridge.framework/Versions/A/ScriptingBridge
0xa5b2000 - 0xa5d5fd6 +com.adobe.AXE8SharedExpat (AdobeAXE8SharedExpat 3.3.208 - 3.3.208) /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/Frameworks/AdobeAXE8SharedExpat.framework/AdobeAXE8Sh aredExpat
0xa6ec000 - 0xa72dffb com.apple.print.framework.Print.Private (8.0 - 409) <67534838-4EC8-3C20-9F9B-C3A2BC191AC6> /System/Library/PrivateFrameworks/PrintingPrivate.framework/Versions/Current/Pl ugins/PrintCocoaUI.bundle/Contents/MacOS/PrintCocoaUI
0xb1e0000 - 0xb272ff7 unorm8_bgra.dylib (2.1.16) <0F63B53F-4A0A-3485-9645-200572D265F5> /System/Library/Frameworks/OpenCL.framework/Libraries/ImageFormats/unorm8_bgra. dylib
0xb284000 - 0xb2b5fff com.apple.printingprivate.framework.PrintingPrivate (8.0 - 91) <E5F60576-6111-3420-9958-1B04C70EE4BC> /System/Library/PrivateFrameworks/PrintingPrivate.framework/Versions/A/Printing Private
0xc7ef000 - 0xc833ff7 +com.adobe.adobe_pcd (adobe_pcd 1.0.0 - 1.0) <26ED7749-B5C3-40AA-B138-B5A3C030EE56> /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/Frameworks/adobe_pcd.framework/adobe_pcd
0xc838000 - 0xc845ff7 +com.adobe.asneu.framework (asneu version 1.6.2f01 - 1.6.2) /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/Frameworks/asneu.framework/asneu
0xc972000 - 0xc984ffd libTraditionalChineseConverter.dylib (61) <519CAA3F-715E-3CAE-B158-57EC95D916B1> /System/Library/CoreServices/Encodings/libTraditionalChineseConverter.dylib
0xc988000 - 0xc9e4fff com.apple.corelocation (1.0 - 1239.35) <6E266E57-FA31-3B35-9CFD-29AA45B52C7B> /System/Library/Frameworks/CoreLocation.framework/Versions/A/CoreLocation
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0x979c2000 - 0x979ccfff libsystem_notify.dylib (98.5) <7EEE9475-18F8-3099-B0ED-23A3E528ABE0> /usr/lib/system/libsystem_notify.dylib
0x979cd000 - 0x97c36ff7 com.apple.imageKit (2.2 - 660) <66EE23B9-3562-3888-833B-DDB732603C14> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/ImageKit.fram ework/Versions/A/ImageKit
0x97c37000 - 0x97c8eff7 com.apple.ScalableUserInterface (1.0 - 1) <2B5E454B-BC49-3E85-B54D-1950397C448C> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableU serInterface.framework/Versions/A/ScalableUserInterface
0x97c8f000 - 0x97cb8ff7 libRIP.A.dylib (322) <48626D20-EFD2-3F8C-B458-30514DDD7984> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x97cb9000 - 0x97cbfffc libCGXCoreImage.A.dylib (322) <85B27BF1-8CCA-3C26-92D6-6C44B4A3C6EA> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGXCoreImage.A.dylib
0x97cc0000 - 0x97cc3ff7 libcompiler_rt.dylib (30) <CE5DBDB4-0124-3E2B-9105-989DF98DD108> /usr/lib/system/libcompiler_rt.dylib
0x97cc4000 - 0x97d2bff7 com.apple.framework.IOKit (2.0 - 755.9.7) <CB976A7C-2601-3054-BC41-C3AD6896327C> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x97d2c000 - 0x97d2dfff libDiagnosticMessagesClient.dylib (7) <B2BC6 -
Bought new Adobe Acrobat Pro XI tried to install but got message installer encountered an error that caused installation to fail, can anyone help with this? I am stuck.
Hello Joe,
did you purchase your product from these firms like Amazon? If yes, this is not a serial number, only a code with which you can request a serial number from Adobe. Please have a look at http://helpx.adobe.com/x-productkb/global/find-serial-number.html. (Start here: How did you purchase your product?)
The following part, so I just see at least, ceased to exist on my Adobe website, everything takes place in the link from above. I leave it as an info yet, it might still fit for you. For this purpose, please click your way through to your Adobe Store and find the button "Get Serial Number". Fill in the form and after a while you will get the real serial number.
Hans-Günter -
Clicked on Show or Hide HP Smart Web Printing button but nothing happened.
I Clicked on Show or Hide HP Smart Web Printing button but nothing happened. I tried uninstalling and reinstalling... and i am already in a 32 bit browser on an 84 bit operating machine with adobe flash player. Please send me some advice for problem shooting... Thank you all!
Hey HP ... Does anyone from HP monitor these posts and provide answers, as one might expect? Is anyone listening? Is anyone there? Does anyone CARE?
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So, i logged off and click the arrow-in-a-circle, but no pop-up appeared, nothing happened really. How do i proceed?
I forgot my admin password. Searched for answers but nothing helped. Using apple id to change the password hasn't helped either because nothing happens when i click where i shouldplus i haven't enabled the "allow this user to recover password with apple ID" and the lock is locked.
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Adobe Acrobat Pro subscriptions - single user
I subscribed for a single user for Adobe Acrobat Pro for one of my team to use, but the Adobe registration pages don’t seem to allow for this. I tried a chat line and asked the question – they simply just didn’t get it. This is just so simple and the registration management and account pages are just so complicated – why isn’t it a simple matter of assigning the user as you do in Creative Cloud account user management pages.
Help -Hi Emrysg,
Please let me know what you mean when you say "Adobe registration pages don't seem to allow this".
Are you not able to use the software?
What error do you get?
Regards,
Rave -
I tried to update my Adobe Acrobat Pro ver 10.
I tried to update my Adobe Acrobat Pro ver 10.
The update downloaded then stopped for administrator permission. (Right click on file did not show 'run as administrator')
In addition, my Adobe Pro was wiped out or disabled!
(OS=Win7 Pro)
'Any ideas how I can get my Adobe Acrobat v10 back & updated?
Many ThanksGood Morning again,
I am AMAZED – I thought I was the only one that get up real early - I came into the office around 06:00 EST (Pennsylvania, USA). When I wrote my last email to you, I assumed there is no way you will get a chance to respond for quite a few hours – especially if you on the West Coast!
Since I use this wonderful program every day in my work, I had a brainstorm! I retrieved the original disc:
· I uninstalled Acrobat X Pro
· I took the original disc and reinstalled the program.
o The program installed fine and everything was going great until I searched for updates
· I told the system to run the update and it came back with "Update failed An error occurred. Please check updates again later Error: 1602”
I tried the update 2 times and then saw your reply telling me NOT to uninstall. L Honest, I'm very appreciative any guidance you might be able to give – I didn't mean it all to go against your guidance as just I never dreamed you would be that quick to respond.
Now the program is re-installed (without updates) is you have any ideas what I might do to add the patches to my newly installed (old) program?
· I tried to install the latest update as the program requested.
· Should I start installing each of the sequential updates one at a time?
BTW – you are absolutely correct – I did try to include a screenshot (.jpg). I sent my last request 2 ways:
· #1 as a reply to the email you sent and
· #2 I also went on to the website and replied from there with the same information.
I'm going to try to do JUST the reply via email this time. Please let me know if you did receive this.
Thanks again for your help & guidance,
Barry -
Trying to update Adobe Acrobat Pro DC, but it's been stuck at 35% for a little over a day?
Hi mattwillball,
Could you please let me know what version of OS are you using.
You might need to refer the following KB doc link for issue where Acrobat download and install process is stuck at 35% on MAC:
Installation Prompt to Close SafariNotificati
If this does not help, then please let me know if you get any other error message when installation is stuck.
Hope to hear from you.
regards,
Anubha -
Installing Adobe Acrobat Pro 9 on a new laptop, but it doesn't accept my serial number
Hello,
On my old laptop I had installed and licensed Adobe Acrobat Pro 9. I retired my old laptop and bought a new one. I want to install Adobe Acrobat Pro 9 now on the new one. But seemingly my serial number is not accepted any more. That's what I did so far
1. Downloaded Adobe Acrobat Pro 9 from http://helpx.adobe.com/acrobat/kb/acrobat-8-9-product-downloads.html
2. Retrieved my serial number from Adobe ID (it matched what I have found out locally on my old computer)
2. Started the installation
3. Entered my serial number when asked for. Then I get a message "Invalid Serial Number"
Who can help please?
Best regards,
Dr. Rolf Schlagenhaft (Freescale Semiconductor)Moving this discussion to the Acrobat installation & Update Issues forum.
RolfSchlagenhaft there are no registered Adobe software titles under the account you are posting to the Adobe forums with. You will want to attempt to locate the account which has your registered serial number. You can find more details at Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html. If you need assistance locating the account which contains your serial number then please contact our support team at Contact Customer Care.
Finally if you have a volume license for Acrobat 9 Professional then the installation files are only available at https://licensing.adobe.com/. The installation files you downloaded are for the retail version of Acrobat 9 Professional. This may be another cause of you receiving the message that your serial number is invalid.
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