Trying to get RNG150N swapped for Xi3 unsuccessfully

I've recently been trying to get a Xi3 in place of my RNG companion box. Went to local service center and was told they didn't have them there. Talked to tech support rep and was told they can't guarantee which box I get sent. I've already been told by a rep that they're available for my market just having trouble attaining an Xi3. 

brandon_70 wrote:
I've recently been trying to get a Xi3 in place of my RNG companion box. Went to local service center and was told they didn't have them there. Talked to tech support rep and was told they can't guarantee which box I get sent. I've already been told by a rep that they're available for my market just having trouble attaining an Xi3. Last week I had called customer support for another issue and at the end of the call I requested the Xi3 box - the representative knew what it was right away and had it ordered it for me (although she had to transfer to another person/department to place the order).  I just received it yesterday and have it activated and working. As for the local stores, the one near me told me that they do not stock any of the X1 hardware.  I'm in the Chicago area. 

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