Trying to link bestbuy and my.bestbuy

Under my account at bestbuy.com it asked me to verify my.bestbuy information. I enter my phone number then it says I need to verify my email. The email never comes, even after resending it twice now. I started the process over 6 hours ago.
I have checked my spam folder, and even added the bestbuy domain to my approved senders. I know there are 2 active accounts for the member id. They have 2 separate names (which the FAQ says they can't be merged).
The my.bestbuy.com site also will not let me login without doing the verification process.

Hi ChristopherHagen,
Welcome to the Best Buy forum, and thank you for posting.
A My Best Buy account can only be linked to a single BestBuy.com account, and if a My Best Buy account is already linked to another BestBuy.com account, then that would explain why you are not receiving the verification email while trying to link the My Best Buy account to your BestBuy.com account. We would need to delink the My Best Buy account from any other BestBuy.com accounts before you can link it to your BestBuy.com account. Please send me a private message with the below information, by clicking on the blue button in my signature, and I will see what I can do to help.
Name
Phone #
Mailing address
Email address
How to Link a My Best Buy™ membership to your BestBuy.com Account
I hope you have a fantastic day!
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

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