Trying to place a new order (Transfer from Virgin/...

Hi all, I am trying to transfer across from TalkTalk/Virgin, and have hit a snag - I hit this error message when submitting for the package I want:
Sorry…
“We can see from your details that you've already placed an order to stop your current service. In order for us to bring you to BT and keep your number, you must cancel that request with your current service provider. Please contact your service provide and arrange for the stop request to be cancelled.
Once this is done, come back and continue to place your order with BT. If you don't wish to contact your service provide and are happy to take a new Telephone number please call us on xxxxxxxxxxx”
This Link (which may not actually work as a link, hence why I copied the text above) - can anyone confirm which number I should be ringing with regards to the above, and if BT will already have a record of what I have tried to order against my phone number and post code?
I am quite concerned, given my experiences over the past few weeks with Virgin/TalkTalk, that there will be a 'dead period' between the two providers - so may well consider getting a new home number for the few calls I do use it for.
Thanks,
TFT

Have you cancelled your service with your old provider or did you request a MAC code to transfer to BT you would have had no dead period if you had requested a MAC code
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