Trying to purchase an app on the ipod after the upgrade. Asking for security info, but after we answer the questions, we get "an error occured. We couldn't save your changes" on security info screen. HELP!
Trying to purchase an app on the ipod after the upgrade to 5.1.1. Asking for security info, but after we answer the questions, we get "An error occured. We couldn't save your changes" on security info screen. HELP!
Us too! We've answered the questions and then get "An error occurred. We couldn't save your changes". Now what? We have a balance in the itunes account that it seems cannot be transferred. What next?
Similar Messages
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I'm trying to buy a app that cost money and it's asking for my security questions that I can't remember
http://support.apple.com/kb/HT5312
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how do i removel the silly security questions, i purchased music in the past and now it asking for them and i can't remember the answers. I dont like this feature if it remembers and verifys your password
Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section of that article.
(90135) -
My IPad 2 is locked with a passcode when I try to restore the ipad halfway through the restore process it is asking for a passcode I do not know the passcode and the IPad was never synced to a computer. Please help
Instructions can be found here.
http://support.apple.com/kb/ht1212
Make sure that you pay attention to the section at the very of the article that talks about having never synced your iPad with iTunes. You may need have to restore the iPad that way. -
Hi I downladed minecraft of tongbu, and it asked for Apple ID, it crashed I think it is used to get Apple ID and use it on MY credit card please tell me what to do. I do not want to factory reset because I have a lot of gaming progress, tell me what should I do, I beg you.
Hello there wkertisrags,
It sounds like you are concerned about your Apple ID security. I would start by resetting your Apple ID password with this article:
Apple ID: Changing your password
http://support.apple.com/kb/ht5624
You can also add some enhanced security with Two-Step Verification, and here is some more information on that:
Frequently asked questions about two-step verification for Apple ID
http://support.apple.com/kb/ht5570
If you feel your account data or security has been compromised you may want to reach out to our Account Security team with this article:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Thank you for using Apple Support Communities.
Take care,
Sterling -
I have been having an issue with iTunes match pushing song titles to my iPhone and iPad but am not able to play the music on my iPhone. All that I get are greyed out song titles. Thinking restoring my iPhone would help, I proceeded with the restore but after it downloaded I got an error message that my firmware was the incorrect version for the software and ended without allowing me the option to update the firmware. How do I do the update? Could this explain the issue with iTunes Match?
How to update iOS
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Lightroom asks for Serial Code but I subscribed to the Photoshop Photography Program
I subscribed to the Photoshop Photography Program which includes Photoshop AND Lightroom.
Lightroom keeps asking for a serial code.
I need help.Your subscription is paid & active.
Creative cloud do not need a serial number. it will be using your Adobe ID on which you have purchased the creative cloud membership.
So you need to login with your Adobe ID and password to activate the cloud membership.
Log out & log back in of the CC Desktop App.
In case it is not signing in successfully please try the following:
I don't know which operating system you are working on so i am giving you some steps windows and MAC OS:
Windows:
In windows 7 navigate to following location:
/windows/system32/drivers/etc
1. look out for "Hosts" file
2. Open it with notepad
3. Check if you have any entry for Adobe
4. Remove the entries and try again launching any product from CC
On Windows XP navigate to following location:
\windows\system32\drivers\etc
1. look out for "Hosts" file
2. Open it with notepad
3. Check if you have any entry for Adobe
4. Remove the entries and try again launching any product from CC
Mac:
1. Please click on "Go" and navigate to /private/etc
2. Open "hosts" file and check out for any entries for Adobe.com
3. Remove the entries and save the file
4. try again launching any product from CC
You can refer :
http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html
http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-i ssues.html.
Please let us know if it worked.
Regards,
Rajshree -
How do you answer security questions when none were setup?
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
I have an old iPhone 3S, that was used with Bell. My friend lost her phone and I lend her this one, which she unlock to use with Rogers. I got it back and want to use as an iPod not the phone, but when I connected to iTunes I am getting this message: "There is no SIM card installed in the iPhone you are attempting to activate. Please diconnect and insert a SIM card".
I went to Bell and Rogers where we tried inserting active cards but message never changed.
On the phone itself I am able to get wifi but finish with "Your phone could not be activated because the activation server is temporary anavailable."
I run diagnostic from iTunes:everything is working properly, only message out of normal is "iTunes is not running in safe mode"
How can I sinc this phone with iTunes, so I can use it to lisen to music?
Any help will be apriacietedI can not get to iPhone screen, so no way to get to Settings. That is the problem. When I connect phone to iTunes I get screen asking to insert SIN card. On the phone I'm getting Cinfigure screen asking Launguage , Country or Region, Wi-Fi, ( I can connect to my home wi-fi), and last screen "Activating your iPhone". After two minutes of waiting IM getting message: Your iPhone could not be activated because the activation server in temporary unavailable. try connecting to iTunes or try later or contat apple.com/support.
Like I mention, I went to Bell as well Rogers store and tried to insert active SIM card with no results.
Yes, my friend unlock the phone to use with Rogers but I don't know where -
Blackberry app world asking for username & password, but after many tries still don't work
when I wanted to go to my app world it asked me for my blackberry id username and password, well this I know, I typed in the username it said type in "emai", and I typed in the email address I always use, and the password, but still not working, all that it keeps saying is "type in the username associated with this device" well it seems the password then is correct, but why is it complaining about the username-email address I've always used the same email address, I checked spelling everything, but still don't want to work, it only gives you 10 try's and after 10 its blocks the appworld, and then it waits 15min then you can try again, but I have tried everything now, but still don't work, I have reset password, changed password, but it does not seem that the problem is with the password, but with the Blackberry Id-username-emaila I have to use, and I have no other email that I used before, just this one always, can anyone tell me what I can do...that my appworld can work again please.
when I wanted to go to my app world it asked me for my blackberry id username and password, well this I know, I typed in the username it said type in "emai", and I typed in the email address I always use, and the password, but still not working, all that it keeps saying is "type in the username associated with this device" well it seems the password then is correct, but why is it complaining about the username-email address I've always used the same email address, I checked spelling everything, but still don't want to work, it only gives you 10 try's and after 10 its blocks the appworld, and then it waits 15min then you can try again, but I have tried everything now, but still don't work, I have reset password, changed password, but it does not seem that the problem is with the password, but with the Blackberry Id-username-emaila I have to use, and I have no other email that I used before, just this one always, can anyone tell me what I can do...that my appworld can work again please.
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when i went to itunes on my computer it would start downloading the apps i purchased on my phone but would get stuck a processing file, then when i went to purchase a movie i would click the buy button and it would ask my password but then would not purchase or download. So i decided to buy the movie from my phone and then try to download on my computer from the purchased section but still wont download on my computer and it doesnt give me a reason why
The Apple Support Communities are an international user to user technical support forum. As a man from Mexico my first language is Spanish. I do not speak English, however I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
Are you putting in the address where the bank sends the monthly statement?
Apple's servers are very picky about the format of the address. If you live in the USA, then the server is expecting the style that the US Postal Service uses. One way to do this is to use the USPS ZIP Code lookup service;
https://tools.usps.com/go/ZipLookupAction!input.action
Enter the address to look up the ZIP code and then copy the exact USPS output into your iTunes account information. -
It keeps asking for my password but won't accept the usual password.
When I try to access my account I get the following error message: "Sending of password did not succeed. Mail server pop.gmail.com responded: Username and password not accepted." However, when I look up the account information the username and password I see are the same ones I have been using. How can I clear this up? I tried setting up a new account but it didn't work. Thanks!
If you changed your password in gmail webmail account, then you will need to remove and re-enter the saved password in Thunderbird.
re: Error message 'Username and password not accepted'
I have known a similar issue occur after an update.
I've also experienced a server request to loggon to webmail account cuase this, in which case logon to webmail and everything works ok afterwards.
That error message could mean the username and password are incorrect or it may not be correct for the chosen settings - meaning the settings are wrong.
Note: Username = full email address.
So try this:
if the password was remembered, remove it.
'Tools' > 'Options' > 'Security' > 'Passwords' tab
click on 'Saved passwords'
click on 'show passwords'
If Thunderbird password manager was instructed to remember passwords, they will show up in the list. There will be be two, one called mailbox and the other smtp. highlight both and click on 'Remove' then click on 'Close' then click on OK to save changes to Options.
Close Thunderbird and wait a few moments for background processes to finalise.
Restart Thunderbird.
On startup it should prompt for a password.
enter the password,
make sure you select the checkbox for Password Manager to remember the password
click on OK. -
I try to purchase, put in id and password, buy,then prompted at Security Info page - asked to provide answers to security questions (never asked before), answer questions and get "an error occured. We coul not save your changes." I cannot continue with purchase. If I was asked these questions before and answers are located somewhere - where might I find them?
Us too! We've answered the questions and then get "An error occurred. We couldn't save your changes". Now what? We have a balance in the itunes account that it seems cannot be transferred. What next?
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iMessage doesn't work anymore suddenly. It claims that my apple id had changed, which isn't the case (App Download still working!) . Then it shows the correct Email-adress and asks for appleID password. After entering it switches to a mask witch asks for the eMail adress that should be used. There is the right One already preentered. From there it switches back to the former mask (appleID +password) and nothing happens. If you say Log in again, ist just switches between those masks without showing an error claim nor logging in. Strange thing is ist worked proppperply till a few days ago.......
Hello there Noregret35,
I suggest this part of the iPhone Troubleshooting Assistant found here http://www.apple.com/support/iphone/assistant/phone/#section_1
If you get to step 3 I recommend closing ALL the apps.
Here is step 1 to get you started.
Restart iPhone
To restart iPhone, first turn iPhone off by pressing and holding the Sleep/Wake button until a red slider appears. Slide your finger across the slider and iPhone will turn off after a few moments.
Next, turn iPhone on by pressing and holding the Sleep/Wake button until the Apple logo appears.
Is iPhone not responding? To reset iPhone, press and hold the Sleep/Wake button and the Home button at the same time for at least 10 seconds, until the Apple logo appears.
If your device does not turn on or displays a red battery icon, try recharging next.
Regards,
Sterling -
I am trying to purchase an app and when I try to it tells me to login. When I log in it ask me security questions which I don't even remember the answers to. I put, "forgot answers" and it says, "we can help you reset your security information by sending a message to your rescue email address: [email protected]" I only have one email and thats on Yahoo. i still click send email button and it tells me to check my email but i dont recieve anything. please help me
That's not a good sign if it said it was going to send it to an email address you've never heard of. Contact iTunes Support and let them know this: http://apple.com/support/itunes/contact/
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