Trying to upgrade my broadband

Hi, my current broadband package is option 2, 40gb limit/unlimited evening  and weekend calls with unlimited calls as an add on.I pay £18 for the broadband /evening weekend calls, £5.15 for the unlimited calls add on and £15.45 monthly line rental.I am trying to upgrade the broadband to unlimited but am told "SORRY THE PACKAGE YOU HAVE CHOSEN IS NOT AVAILABLE", i do not understand why i can not upgrade.I have posted this message in the broadband forum room but realise i should have posted it here,sorry,any ideas anyone?

you can phone the options team who will arrange the uprade or you can try uk sales 08007830056  first
options team 0800 800 030
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Similar Messages

  • Problems upgrading my Broadband package

    I am experiencing issues trying to upgrade my Broadband package to unlimited using www.bt.com. Once I log on, I have followed the appropriate links and get to a point where the website tells me I have broadband from another provider and need a MAC code which is a bit mystifying to say the least! And worrying since I am already very close to my 10GB allowance after only a few days where we have not been downloading anything significant...
    I am now "enduring" the process via telephone (now in a second queue waiting to speak to someone to sort this out). There is obviously something not right with either my account or with the BT website and I am hopeful that this feedback will alert someone to look into this. 
    Hopefully, I will get through to someone on the phone who can do the upgrade but I am not feeling too confident right now!
    Stuart

    Hi AnExEmployee,
    If you are having problems with your order, drop my colleague Stuart a reply to his email and he will be more than happy to help you with that order.
    Thanks
    PaddyB
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

  • Shocking, service from BT - Trying to upgrade to f...

    Probably the worst service I have ever received, and half wish I hadn't got involved with BT; again! 
    So 5 months ago, we moved house and started a broadband contract with BT for ADSL broadband. We had problems. I waited in from 1-6pm for an engineer to turn up. No show. Not surprised. Had to then spend ages on the phone to get another appointment booked. I can't fully remember how long this took but it wasn't quick. Anyway, long story short, we got it sorted eventually and have been impressed with the actual broadband service. It has been very reliable and consistent.
    Oh no, I forget, we did have a problem with a big drop in speed, this resulted in a lot of phone calls, and was not easy to get sorted, but we did in the end. So… 8/10 for service so far.
    It starts here; worst mistake, we decide to upgrade to infinity (which we have to have) to received BT sport through their TV package, incl. ESPN, HD, Eurosport and some documentary channels. Basically all the channels I used to watch on sky before we cancelled their service. Sounded good.
    17th Sept 2013 1-6pm - Engineer appointment. 
    Guess what? Yep you guessed it… No show. (Just Google BT engineer didn't turn up; a healthy number of hits)! Not surprised, at 5.45PM I called BT to check if the appointment was still booked.
    I was assured, a number of times, that they will be with me by 6PM. 15m left, I didn't think so!
    I was right, no one turned up; again!
    Then it starts… Call after call after call to BT. No one knows what is happening. Admittedly, my partner has been doing the majority of the ringing. We get promised that BT will call back on a certain date. That day comes and we hear nothing. So we call; again! This person then may try and help, but leads us up the garden path and round the block. We are going in circles. They tell us there has been a problem with the exchange. We speak to another person. They say there is no record of this on 'the system'. They tell us someone will call ANOTHER day. No one calls. Honestly, this is going on an on. We have been put through to supervisors, after getting some ridiculous excuses, but still no one is taking hold of our problem/order/situation.
    Anyway, we get some good news and all looks hopeful...
    Yeah right… we follow the instructions and end up back at step one.
    So today I call. I've yet to lose my temper as I don't actually know who to lose it too! But I am getting so fed up with this I'm going to ring the complaints line. Well, there isn't really one, you have to choose technical problems or order problems or whatever to log a complaint.
    Before I ring, I look up the number on the internet and that's when I realise the internet has stopped working. The Broadband light is flashing. Here we go!
    So I call, she looks at our order and, just like everyone else, doesn't have a clue with what's going on. I explain again and she starts to work out what the problem is. Hurray I'm thinking, we're getting somewhere. She puts me on hold while she speaks to a different dept. Lots of holding. Lots of checking. She come back to me and says someone has prematurely closed the order, this is why the internet has gone off. After 45mins on the phone with her, this one was from the UK, she says that she has put an official stop to it. I have to wait 24hrs, for 'the system' to update and then call another BT number. Excuse me! I HAVE TO CALL. Yes, I do. 
    Ok, so are we get somewhere now? I'm hoping so. Anyway, because of 'all the 'load of complete b******' I keep receiving, I decide to call this other number now, just to check the information. This number is for 'Technical support'. Mmmm. Doesn't sound right.
    After ages on hold, again, I get through to another BT guy. Takes him a while to get to grips with the situation and then works out what is supposed to be happening. On 'the system' the account is open. So I said, she said it is closed but will take 24hrs to update. He understands this and confirms that this is correct. Good, so I ask him if I have to call him again tomorrow to get this engineer booked out.
    He says "NO". I have to call another number and he said guess what? Yes, it is the number from the lady I just spoke to: 'Order management'. 
    What the hell?!?!?!?! 
    He seems nice and helpful and seems to know what he's talking about so at the moment I'm going with this. Tomorrow I will call and see what happens. If, as he said, the date is too far in advance, then push to speak to a manager to make it happen. Now I appreciate his advice indeed, but come on, why should I even have to call in the first place!!! But, rest assured, I will want an early appointment and I definitely want someone to turn up!
    I know I'm rambling on, but this is what the whole scenario is, constant holding, constantly going in circles and I'm writing this to show how bad BT's full service is. People are pleasant on the phone, but not efficient. Nothing is getting done. For christ sake this is a simple upgrade, just send me the modem and the new master phone point and I'll install it my end. I'm an electrician so isn't a problem.
    Can anyone tell me why there isn't one person that can take control of my order, liaise with all dept's of BT and sort it out for me? The fact that I have to call another dept is ridiculous after all this palaver!
    I'm not happy at all with the level of service from BT, very disappointed and would cancel if I knew it was going to be straightforward!
    My rant is ongoing, so we will see what happens tomorrow. No doubt on 'the system' it will say that an engineer turned up but couldn't get in!
    Hang on! My partner has just called up from her end! The person she spoke to says what we have been told is half wrong! They are going to call us tomorrow and book an engineer from their dept. What ever dept that is?! 
    This is terrible. We deserve some compensation from BT for this. But at the very least, some help! We just need someone to help us!
    We are waiting for a call tomorrow. I will keep you updated. My hopes aren't high!
    So I tried to post…Of course, I can't because the internet is not working! I'll find another way to get it on. Tethering!
    Solved!
    Go to Solution.

    Wow! What can I say?! Ridiculous!
    I am going to keep the commentary flowing on my order, on this post, to let anyone thinking of joining BT, know exactly what they will have to go through when things go wrong. Oh yes, and things certainly can go wrong...
    So, I got a call back, 3hrs later than promised, but at least I got a call back!
    "What seems to be the problem, Sir?"
    WHAT!!!!!!!!!!! You are supposed to be finding out and telling me?!
    Yes, it was someone completely different who called me back and I had to go through the whole Sarga again. Dont worry, Im getting used to it!
    Why couldn't the same person call me back? Anyway, So back to step one. I get put on hold for 20mins listening to morning mood over and over. He then comes back to me and says "So you have infinity installed but you can't get on the Internet?"
    Seriously, 20mins on hold for him to come back and say that! We,ve already been through this 20 mins ago. I talks over me as I start again, in baby language. Off on hold again...
    Transfers me to someone else after a colleague has a look with him.
    On hold....
    Morning mood... Again...
    Hello Sir, we seem to have a problem with your order and I'm just reading the notes. Can you hold for a bit?
    More than happy too...
    45mins so far (at least I'm not paying for this one, as I have been using my mobile previously to call, and 0800 isn't free- No landline phone available)
    He comes back on the line....
    Yes there is defiantly a problem with your order, he says. (By the way, we,re back in the UK, up north somewhere)
    He asks me for the best number to contact me on, again, and says that he is passing it over to a specialist team, called the Akrington team, I think he will take a detailed look through my order with a fine tooth Combe, and DEFINITELY get back to me WITHIN 24 hrs.
    Naturally, as you would if you were me, you,ve heard it all before and are taking it with a pinch of salt.
    Well I say, this is the last chance. If BT do not get back to me, I will not believe anything else they have to say. I am upgrading from broadband to infinity, seriously, how hard can this be????
    If there is a problem with the order, and there are multiple orders open on my account, then find my original upgrade request, with the details of what I ordered, close everything and start afresh!!!! Obviously logic can't be used with "The system"!
    So today, again, I have wasted the best part of an afternoon of my life dealing with this rubbish and going in circles.
    PEOPLE, PLEASE BEWARE AND THINK TWICE BEFORE JOINING BT. I have never complained on an open forum, I'm the type of person who can't be bothered to, but in this case, I feel I have to otherwise I'm not going to get anywhere.
    I'm just hoping the moderators on this forum, who've I've heard good things about, can help me sort this out in the next few days. I know it takes a few days for them to investigate and get back to me, (oh, I wonder why they are so busy? Lol) but I think that's what I'm now relying on, the moderators of this forum.
    Rest assured, I will keep this post updated, with good or bad news. I just want to show someone else who hasn't joined BT yet, what they might have to go through...

  • Re: Upgrading from Broadband to Unlimited Broadban...

    I just tried to upgrade from BT Infinity 20GB to BT Infinity Unlimited.
    I took out an 18 month contract (6 months ago) which had £15 discount for 6 months and £2.50 discount for 18 months.
    I tried telling the options agent that I should, according to their website, retain the £2.50 discount for the next 12 months.
    After the agent finally found the web page I referred him to, he said it did not apply.
    In which case, BT need to amend their http://bt.custhelp.com/app/answers/detail/a_id/363​97/c/346/related/1 page as it clearly states I should be able to retain the £2.50 discount.

    @sukieb3 this part is very clear
    The only exception to this is if the higher broadband option has a special offer or if you're moving from BT broadband to BT Infinity.
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • I am using OS X 10.7.5 and trying to upgrade to OS X Mavericks

    I am using OS X 10.7.5 and tried to upgrade to OS X Mavericks, it is showing in launch pad it is downloading, but it is not downloading, nothing happening please advice what to do…...

    Hi,
    The problem is resolved. Leave your system for sometime even though the progress bar does not move. Also, keep checking your disk space time to time and you can see that it is depleting. Aftrer a while the progress bar will start moving and you can download and install mavericks. I think it is actually downloading but the progress bar does not move immediately. I just have have 2 mbps broadband speed. So time is virtue here.

  • I'm trying to upgrade my iCloud storage for the new price.

    I'm trying to upgrade my iCloud storage for the new price, but it doesn't gives me the option of 20G for $0.99 a month.
    How can I get 20g for $0.99 a month?
    Thanks!

    Katherine,
    have you read the message in the panel? Something is wrong with your credit card. Perhaps you have to enter a new date of expiration.
    In the small print it says, there is still a purchase, that needs paying,"Ugly Heart" with an amount of R 9.99. And "We were unable to authorise your credit card for this purchase".  You will first have to update your Billing Information before you can proceed to make a new purchase for upgraded storage.  Click "Account Details" in the iCloud panel.
    -- Léonie
    If you cannot fix the account from the iCloud panel, open iTunes and sign into the "Store" menu, Then use the "Store > View account" item there to check for problems with your Billing Information.

  • I have a 2005 Jaguar xj8.  When I tried to upgrade my 3gs to a 4g I got a ticking noise in the speaker and no one on the other end could hear me.  I had to go back to a 3gs.  My phone is shot and I need to upgrade.  Has there been a fix to the problem?

    I have a 2005 Jaguar xj8.  When I tried to upgrade my 3gs to a 4g  two years ago, I got a ticking noise in the speaker and no one on the other end could hear me.  I had to go back to a 3gs.  My phone is shot and I need to upgrade.  Has there been a fix to the problem?  Apple told me there was some sort of interference with the airbag system.  Jaguar was totally unhelpful.

    Hi Labjock,
    Welcome to the Support Communities!
    The article below may be able to help you with this. 
    iPhone: Microphone issues
    http://support.apple.com/kb/ts5183
    Cheers,
    - Judy

  • Dear sir I bought my iPhone 4 from Apple store in Charlotte N/C about 2years ago without contract. Now I tried to upgrade it to iOS 7.0.4.but after that my phone not work with last sim card. And invalid sim appeared.so I bought it without contract but it

    Dear sir
    I bought my iPhone 4 from Apple store in Charlotte N/C about 2years ago without contract.
    Now I tried to upgrade it to iOS 7.0.4.but after that my phone not work with last sim card.
    And invalid sim appeared.so I bought it without contract but it seems to be lock in my country
    Please tell me whats the matter?
    My phone serial no  86034HTCA4T
    Modem firmware  04.12.09
    Thanks

    Without contract is not the same as unlocked. The update to iOS 7 relocked
    the iPhone to the wireless carrier to which it was originally locked. You must
    contact that wireless carrier to see if they offer unlocking and if you qualify.
    If you used jailbreak or other hack to unlock the iPhone initially, the method
    used may prevent a legitimate unlock from succeeding and may render your
    iPhone unuseable.

  • I have spent the last hour trying to upgrade my Iphone using ITunes.  Now, my phone will not work at all.  I think the backup is on my computrer, but it appears now to upload.  What to do?

    I have spent the last hour trying to upgrade my IPhone to IOS 7 using ITUnes.  Now, my phone wil not work at all.  I think it is backed up on my computer, but I am unable to get it to download to the phone.  What to do?

    Thanks, as it still will not work, I assume it is damaged and needs to be sent in for repairs.
    Tim

  • HeLLO I AM USING AN IPHONE 5 From Last few days I DON'T KNOW WHAT HAPEND TO MY SET ITS DISTURBING ME A LOT DON'T KNOW WHY BUT I AM NOT ABLE TO UPGRADE ANY APPS BECAUSE WHEN I AM TRYING TO UPGRADE OR DOWNLOAD ANY APP THROUGH WIFI ND 3G BOTH AFTER SOMETIME

    HeLLO I AM USING AN IPHONE 5 From Last few days I DON'T KNOW WHAT HAPEND TO MY SET ITS DISTURBING ME A LOT DON'T KNOW WHY BUT I AM NOT ABLE TO UPGRADE ANY APPS BECAUSE WHEN I AM TRYING TO UPGRADE OR DOWNLOAD ANY APP THROUGH WIFI ND 3G BOTH AFTER SOMETIMES IT STOPS DOWNLOADING AND SHows THAT "UNABLE TO DOWNLOAD THIS APP" IT'S SHOWING THIS MESSAGE IN EVERY APP AND ALSO AT ITS DISTURBING ME AT THE TIME OF WATCHING ANY VIDEOS TOO. BECAUSE WHEN I AM TRYING TO WATCH ANY VIDEO IN YOUTUBE IT'S DISTURBING VIDEOS ARE NOT PLAYING ND SOUNDS ARE NOT COMING PROPERLY ND THE IMAGE QUALITY ALSO BECOMES POOR AND THE VIDEO STOPS AFTER SOME TIMES THIS PROBLEM IS HAPPENING AT ALL THE VIDEO ND IT'S HARASSING A LOT. THE SAME PROBLEM IS ALSO HAPPENING TO MY BROTHER'S PHONE TOO.. REQUEST TO APPLE PLEASE ANALYSE AND FIXED THE PROBLEM AS SOON AS POSSIBLE OR ELSE MAYB I NEED TO STOP USING APPLE PRODUCTS. CAUSE IT'S HARASSING MY DAILY LIFE A LOT....

    These are user to user forums.  You ARE NOT addressing Apple by posting here.
    Also, why are you YELLING at us??  Stop using ALL CAPS.
    What steps have you done to try and fix the problem?

  • I'm trying to upgrade to Mountain Lion and I get an error message that says "server error during download; 403 forbidden. What does this mean, what can I do? I had no problem downloading Lion.

    Trying to upgrad to Mountail Lion and got an error message : 403 Forbidden. What does this mean? What can I do? I had no problem when I upgraded to Lion.

    403 Forbidden HTTP status code in response to a request from a client for a web page or resource to indicate that the server refuses to allow the requested action. In other words, the server can be reached, but the server declined to allow the requested access.
    http://en.wikipedia.org/wiki/HTTP_403
    Could you be using a different Apple ID oe such?

  • HT1338 I am trying to upgrade my iPhone via my macbook but the messageThere are purchased items on the iPhone "Mark Price's iPhone" that have not been transferred to your iTunes library. You should transfer these items to your iTunes library before updati

    Good morning
    I am trying to upgrade my iPhone via my macbook but the following message keeps coming up and the download does not work
    "There are purchased items on the iPhone “Mark Price’s iPhone” that have not been transferred to your iTunes library. You should transfer these items to your iTunes library before updating this"
    Please advise how I can transfer these files, I am not sure what files are in question.
    I've only had the MacBook a couple of days, I am PC savvy but this is all new to me so please keep it as simple as possible. I am a brit based in Bahrain.
    Regards
    Mark Price

    okay I've done everything regarding the transfer process (via file>transfer purchases) and syncing, so everything on my iPhone device seems to have been transferred to my iMac... however, I still get that message ("There are purchased items on the iPhone..."), trying to upgrade the iOS Have tried several times the same process of hitting transfer purchases via file, but nothing seems to make that message go away! Would have been nice to know which files I actually do need to transfer, which I don't get any info on of course...
    Starting to get really annoying this thing.. Any smart suggestions what's going on?

  • I am trying to upgrade iPhoto from a .dmg file ???

    I am trying to upgrade iPhoto 9.4.2 to 9.4.3 on a Mac Mini with Mountain Lion.  When I run the iPhoto9.4.3Update.dmg file, I get the alert:
    The version of iPhoto installed on this Mac must be updated through the Mac App Store.  Check the Mac App Store to see if an update is available.
    When I close the alert, it shuts down the update. 
    Since at our location our only option to get on the internet is via a 3G modem with a data cap of 5 GB per month, we take a laptop into the local library, hop on their wifi, and download dmg files for large upgrades like iPhoto (in this case, 766 MB).  This has always worked before - what is different here?
    Since we were near the end of our data month and still had a GB left, I then tried the software update route from the Apple menu on the Mac mini.  It started downloading the 9.4.3 update which was only 177 MB.  2 hours later it had just finished the download and suddenly continued onto another download (still in the iPhoto upgrade) of a 1.2 GB file.  So I aborted.  So my 2nd question is what was happening here.
    And my 3rd question is what to do next?

    Evidently there was more than one update listed for your Mini.  Next time launch the App Store app in your Applications folder and log in with the Apple ID used to purchase your Mini. Click on the Updates folder and look for available updates.  There you can select one at a time for installation.
    Look in the Download folder in your Home folder to see if the 9.4.3 update is there.
    OT

  • I am trying to upgrade EPM 8.9(8.49.23) to EPM 9.1 (8.53.08). During dataconversion step the AE process finished succssfully in few seconds. When i see the log it says "There are no conversions to run for upgrade path PF89 (18028,10003)". Please let me kn

    I am trying to upgrade EPM 8.9(8.49.23) to EPM 9.1 (8.53.08). During dataconversion step the AE process finished succssfully in few seconds. When i see the log it says "There are no conversions to run for upgrade path PF89 (18028,10003)". Please let me know why it didnt do any conversion. Am i missing something?

    yes, that app engine didnt inserted any rows. So now when i tried to drill down i found that there was no data in the "new demo" database on table UPG_DATACONV. That is the reason for all this.
    When i applied required for upgrade patch in demo it said couple of patch already exists so those update i skipped. Now when i check upd877654 has a step which imports the data in this table. my change assistant told that the update is already available in my demo so i skipped. Now i am not sure what to do.
    I tried reimporting the data and running the analyzer again. But worried that there can be any issues due to this.

  • I am trying to upgrade to yosemite (for imac) from version 10.6.8 but even though i have 70gb available on my hard drive it wont let me upgrade because it says i dont have enough memory!! what can i do??

    i am trying to upgrade to yosemite (for imac) from version 10.6.8 but even though i have 70gb available on my hard drive it wont let me upgrade because it says i dont have enough memory!! what can i do??

    Install more RAM in the computer; the Mac needs to have at least 2GB of RAM and should have 4GB or more first.
    (125734)

Maybe you are looking for