Tryout of LR2

Hi!
Until now I've been using iPhoto 08 and 09 for sorting and managing photos in mostly JPEG format since I'm still using regular film cameras and importing negative scans. I've done some searching for the importing issues involved with the switch to LR, but my main issue remains unsolved.
Will the install of a tryout version of LR corrupt my registered version of Photoshop CS3 that I've been using as my external editor in iPhoto. This might be apparent in the case of reverting to iPhoto and uninstalling the tryout of LR. I'm not really in the mood for restoring backups since I haven't enabled the Apple application Time Machine for some time.. so that leaves a fresh install of my registered Photoshop CS3 and maybe even OS X.
Furthermore.. do PS CS3 and LR 2.3 play nicely together? ..or will I need an upgrade of PS to CS4? Atleast the latest Camera Raw 5.3 doesn't work with CS3, but ships with LR as far as I know.
Best regards,
Henrik
Mac 10.5.6 | 2,4 Ghz | 4 GB RAM

Henrik, I don't use iPhoto but I've been using LR 2, then 2.2 now 2.3 AND PS CS3 without a single hitch. I work entirely in Nikon RAW, LR saves any changes to "TIFF" files and I finish off in CS3, usually to use the nik noise and sharpening filters.
If I had any complaint it's that my MacBook Pro only has 4 gigs of RAM, so the filters in PS are slow to respond.
Mac OS 10.5.6, Intel Core 2 Duo, 4 GB 667 MHz DDR2 SDRAM
Good luck, Alan

Similar Messages

PS4 rendering very "hot" compared to Bridge and LR2- HELP I am stuck

Have done all kinds of tests and still get a difference nearly equal to setting the vibrance to +50 and the saturation to +6 in LR2 to somewhat equal the look of the imported image in PS2.
Here are the facts:
I have used Bridge to convert the NEFs into DNGs using Camera Standard for the D700 with no other changes;
Lightroom 2 and Bridge give the same rederings in terms of colors and relationships of color to each other. PS4 however, adds lots of yelow, brightens reds and blows highlights. I have opened the file three ways in PS4, three attempts through Bridge with Save and convert, another time with Save and option click, another time with Open. All three methods look equally bad. I have opened the file directly through PS4, not using Bridge. Just as bad.
Now here is the interesting part: when I take spot readings for the image in Bridge and the image in PS4, I get the same numbers.
For example: R,G,B for Bridge: 232,205,162 PS4: 232,205,163.
Should look the same, right?
PS4 Color Settings: Prophoto RGB, Gray gamma 2.2,Dot gain 10%,Convert to working profile, ask for mismatch, Engine: Adobe ACE, all other options not checked.
If I desturate monitor colors by about 15% the image looks closer to Bridge and LR2, but is still more yellow. This is not a good solution for printing reasons, however.
PS4 version 11.0.1 Mac OS/X version: 10.5.8 (not using the latest which is SnowLeopard.)
I have sent the query to Adobe Support, but suspect they'll tell me I don't have support and then there is a time lag, also.
Camera Raw: 5.5.097, PS4 11.01, LR2: 2.5 with Camera Raw 5.5 in the dialog box
WHAT VARIABLE HAS NOT BEEN CHANGED?

Yes, sorry, you did mention that the Zoom has replaced the Netgear. Regardless, if the Zoom is providing the NAT & DHCP services ... which I would assume that it is by default, the AEBSn should be reconfigured as a bridge.
With AEBSn still configured as a bridge, please try the following:
o Power-down the Zoom, AEBSn, and computer(s); wait at least 10-15 minutes.
o While the equipment is powered-down, connect one of your computers directly to any available LAN port on the AEBSn using an Ethernet cable.
o Power-up the Zoom; wait at least 10-15 minutes.
o Power-up (plug-into power) the AEBSn; wait at least 5-10 minutes.
o Power-up the computer connected by Ethernet.
The computer should now be able to gain Internet access. Please post back your results.

Bug in print module still not fixed in LR2.1RC

MacPro 10.5.5 iPF9000 Canon driver 1.30
What I found out is that when going to Print Setup under Color Matching I can choose Vendor Matching and then I can choose CM off in the Driver. If I then hit Print One the print is correct.
If I go to Print under Color Matching I cannot choose Vendor Matching. Both selections are grayed out and Colorsync is shown as checked. Of course I cannot choose CM Off this way. After I have once gone into the Print and then go back to Print Setup I can no longer choose Vendor Matching and have the same grayed out dialog under Color Matching. And off course the print is not correct this way with the double profiling that is going along.
Also it should be noted that selecting the cancel button in the Print Settings dialog brings about this behavior were it defaults to using colorsync and the Color Matching options are grayed out.
Close and restart LR2 and then you can have the Color Matching option back so that you can select CM off in the printer driver. Just do not select Cancel.

These issues (Dark prints, wrong profile handling, color shift, ...) are persisting since 1.3.x!!!!
Only for some! I use LR1/2 for printing all the time, and its great. Near-perfect color matching, incredibly useful printer presets, great resizing, etc, etc. But I use V64 and Epson printers.
Have you reported your particular problem to Adobe Support?
Bob Frost.

Catalog hell since upgrading to LR3 from LR2. Please help.

Ever since I upgraded from LR2 to LR3 I've been in a hellish runaround with my catalog. Whenever I start up LR3 a dialog box pops up asking me to "Please upgrade the catalog file "Lightroom_Catalog (original)" for use with Lightroom 3." It then makes a new catalog file. The problem is that I'm asked this question every time I open LR3 and I haven't had time, until now, to research the problem and I now have 3 different catalogs. AND when I allow it to upgrade the file I'm now getting a pop up saying "LR couldn't update the format of its catalog file because the file appears to be damaged." As far as I'm concerned LR3 is what damaged it in the first place. What can I do? I have jobs coming up and I just need LR to work and I need access to my catalog of photos. PLEASE help!
Forever in your debt if you can help.
Anita

How do you start Lightroom? Do you start via a Lightroom Icon or by double clicking on a catalog file within Windows Explorer or some other shortcut?
Keep in mind that when Lightroom 3 upgrades your catalog, the catalog is saved under a different name, usually the original name with a "-2" appended at the end of the name. Your original Lightroom 2 catalog remains untouched, so if you keep opening that version it will ask you if you want to upgrade it again or if you want to open the Lightroom 3 version.
Hope this shelds some light on your issue, otherwise please let us know so we can continue troubleshooting.

Serial number problem upgrading from Tryout and 5.1 to 5.5 CS Standard

Hi
Long one...!
I bought a new iMac and CS5.5 Design Standard. Installed it. Didn't have my education serial at the time so ran as trial. All good.
Received serial from Adobe. Put it in and Indesign was OK with it and upgraded to 5.5, but others stayed as Tryouts. Reinstalled, same problem.
Contacted Adobe who said the serial was for Windows. After much messing around they issued another serial. Put it in. It changed when I put the disk in to try and reload. (Last four digit box changes itself to XXX). Other two packages went from Tryout to 5.1.
Uninstalled whole package and reinstalled using the code Adobe Support gave me. Indesign back as 5.5 but other two still only 5.1
Why might this be?
You don't have to read the following but it may help.
Thank you for answers or suggestions. At wits' end here!
Sam
Thank you for choosing Adobe. A representative will be with you shortly. Your estimated wait time is 0 minute(s) and 2 second(s) or longer as there are 1 customer(s) in line ahead of you.
You are now chatting with Arun Kumar.
sam: Hello
Arun Kumar: Hello! Welcome to Adobe Customer Service.
Arun Kumar: Hi! Sam.
sam: My copy of CS design standard says my serial number isn't correct
Arun Kumar: May I please have your email address registered with Adobe while I review your request?
sam: .......................
Arun Kumar: Thank you for the information.
Arun Kumar: I understand that you need assistance regarding serial number. Is that correct?
sam: You emailed me the serial after I sent in supporting evidence of eligibility and i pasted it into the startup. The startup seems to have gone but the prgarm still says trial version
Arun Kumar: Okay, sure I will help you with this.
Arun Kumar: May I have the serial number?
sam: "Thank you for your proof of academic status. Here is your serial number for Design Standard CS 5.5--- .....................
sam: I pasted it into the box
Arun Kumar: Okay.
Arun Kumar: I checked with the serial number and it's correct.
Arun Kumar: Are you using the correct dvd?
sam: The suite installed and the nag screen's gone but the product still says it's a trial version
sam: I used the dvd provided
Arun Kumar: May I know which software trail version is installed on your machine?
Arun Kumar: Are we still connected?
sam: Sorry
sam: Creative Suite Design Standard 5.5
sam: Ai and PS say it's a tryout on the startup screen
Arun Kumar: In this case, I suggest you to uninstall the trail version and install the Design Standard CS 5.5 with the help of DVD.
sam: The dvd was where I installed what I have from
sam: I deleted and reinstalled PS as I thought there was another problem with it
Arun Kumar: May I know which software was there before you installing the software form DVD?
sam: Brand new iMac
Arun Kumar: Sam, you install it in trial version, there you will get option of help, click on help and register the serial number.
Arun Kumar: Your product will get converted to full version.
sam: I'm new to Macs. How do I uninstall it?
Arun Kumar: Don't uninstall it.
sam: OK. Can you give me a refernce for this case for itf it doesn't work?
Arun Kumar: With the help of DVD run the software and choose the trial version.
sam: Choose the trial version???
Arun Kumar: You will get two options when you will install it with DVD one is run the trail version and another is enter the serial number.
Arun Kumar: Did you got this two option when you installed the software?
sam: I was going to do it later! Shall I do it now?
sam: If you don't mind waiting...
Arun Kumar: Installation will take time and we can't wait for so much time.
Arun Kumar: I will provide you all the steps.
sam: OK
Arun Kumar: If you still get any problem, you can contact us back. We are available 24/7
Arun Kumar: When you will install the software, you will get two option.
Arun Kumar: 1) install on trail version.
Arun Kumar: 2) enter the serial number.
Arun Kumar: By both way you can activate the product.
Thank you for choosing Adobe. A representative will be with you shortly. Your estimated wait time is 0 minute(s) and 3 second(s) or longer as there are 1 customer(s) in line ahead of you.
You are now chatting with 'Pritam'
Pritam: Hello. Welcome to Adobe Technical Support.
Pritam: I have received your query. Please allow me a moment to verify your account and to review the details of your request.
Pritam: Could you please provide your email address?
sam: [email protected]
Pritam: Hello SAm
Pritam: *Sam
Pritam: AS I understand you are having an issue with the activation of the product,am I correct?
sam: Hi Pritam
sam: I've had two long discussions with your chatroom people. Very willing but still no success activating two of the products. The ID product has changed to 5.5 but AI and PS don't accept the serial code I was given. Please would someone let me know what to do? The trial is running out and I need the software!
sam: I mean Live Chat
Pritam: Thank you fro confirming the issue.
Pritam: *for
Pritam: I will try my level best to help you out with the issue.
Pritam: May I have the serial number of the product?
sam: 1408-1108-9876-3887-8290-4164
Pritam: Sam ,may I know are you trying to activate the product in Windows or MAC?
sam: A new iMac
sam: You're welcome to remote view the machine if it helps
Pritam: Sam, this is why you are having an error in activating.
Pritam: The serial number which you have provided is for Windows and you are trying to activate the product in MAC ,because of this you are not able to activate the product.
sam: It's the one you sent me this morning
sam: I sent in my education user support case stuff yesterday and included tproduct code from the packaging
sam: Can you give me a Mac serial?
Pritam: Please allow me a moment.
Pritam: Thank you fro staying online.
sam: No problem
Pritam: As we are from the technical team ,we don't have the resource for the changing serial number to MAC.
Pritam: In this case I will transfer the chat to our customer service team,they will help you out with the issue.
Pritam: May I transfer the chat?
sam: Thanks... this is from the email today: Your Adobe ID:............ Your Case Number:............ With this response, we believe your issue is resolved and have therefore closed your case 0207655150. If your support case has not been completed to your satisfaction or you should you need to contact us on this issue again, please reference your case number. You can reopen your case up to 14 days after it has been closed. Hello, Thank you for your proof of academic status. Here is your serial number for Design Standard CS 5.5--- ........................
Please wait while I transfer the chat to the appropriate group.
You are now chatting with Daniel Pedapenki.
Daniel Pedapenki: Hello! Welcome to Adobe Customer Service.
Daniel Pedapenki: Hi Sam.
Daniel Pedapenki: May I please have your email address registered with Adobe while I review your request?
sam: Hi Daniel
sam: ...............
Daniel Pedapenki: Thank you for the email address.\
sam: Email to me today:
sam: sam: Thanks... this is from the email today: Your Adobe ID:............... Your Case Number:................... With this response, we believe your issue is resolved and have therefore closed your case 0207655150. If your support case has not been completed to your satisfaction or you should you need to contact us on this issue again, please reference your case number. You can reopen your case up to 14 days after it has been closed. Hello, Thank you for your proof of academic status. Here is your serial number for Design Standard CS 5.5--- .....................
Daniel Pedapenki: Thank you for the information.
Daniel Pedapenki: Please elaborate the issue which you are facing now.
sam: The activation screens won't accept the number as the product
Daniel Pedapenki: Thank you for the information.
Daniel Pedapenki: Sam, I see that the serial number is for the product Design Standard CS 5.5 Win platform and it is not activated till now, may I know the exact error message please?
sam: AI and PS startup screens say they're CS5 tryout
sam: The Indesign package seems happy with the code and says it's 5.5. Off the same CD
Daniel Pedapenki: Thank you for waiting. One moment please.
Daniel Pedapenki: Okay Sam.
sam: Hi
Daniel Pedapenki: Please allow me a moment to search for the information.
Daniel Pedapenki: Thank you for your patience.
sam: Thanks for your help
Daniel Pedapenki: Sam, on the installation window, is it mentioned as Design Standard CS5.5 and Design Premium CS5.5?
sam: Just looking now
Daniel Pedapenki: Alright!
Daniel Pedapenki: Just to confirm, are you trying to install the program on Mac machine?
sam: Yes. The programs work as trials fine
Daniel Pedapenki: Thank you for the information.|
Daniel Pedapenki: Sam, since you are using the Windows version serial number, to install the program on Mac machine, you are getting this issue.
sam: One of the three packages seems OK
sam: I'm opening the installer now
Daniel Pedapenki: Sorry for the wait. Please do stay online.
sam: It just goes through to the Enter Serial Number... Provide a serial number...Install this product as a trial... etc
Daniel Pedapenki: Sam, please confirm, me if you have installed the product in Win or Mac?
sam: THE SERIAL NUMBER IS NOT VALID FOR THIS PRODUCT... INSTALL THIS PRODUCT AS A TRIAL
sam: Mac
Daniel Pedapenki: Sam, as the serial number of the product is for Win platform, you can use the product in Mac platform.
sam: Do you mean 'cannot'?
Daniel Pedapenki: *cannot
Daniel Pedapenki: Yes, you are correct.
sam: The three programs are running fine but two as tryout only. I only have this one disk to load from, supplies by Apple with the new machine
sam: The box says 'For sale only with a new Mac'
Daniel Pedapenki: Sam, you have to install the product in Win platform as the serial number issued for you is for Win.
sam: Not going to do that. Please give me a working serial number
sam: I haven't got a disk for Windows installation anyway
Daniel Pedapenki: I'll be right with you.
sam: Thanks
sam: I have only a couple of weeks to register this! And I need it for my coursework!
Daniel Pedapenki: You are welcome.
Daniel Pedapenki: Sam, the coupon code and the part number which you have provided to use for the edu serial number is for Win platform, in this case, we have provided you the serial number for the Win platform.
Daniel Pedapenki: You can check in your mails for this information,.
sam: Can you confirm back to me the product code?
sam: I can photograph the box and email you showing the stickers etc
sam: The part number on the back of the package is 91047958, yes?
Daniel Pedapenki: Product name: CS5.5 Design Standard.
Daniel Pedapenki: Part number (PN): 91047958
Daniel Pedapenki: Coupon code: dsgnm3-1........
Daniel Pedapenki: Design Standard CS 5.5--- ................
sam: There's also a sticker saying PN: 65147483
sam: Lot code 12056
sam: I don't know where in my emails I said it was for Windows?
sam: Also, why has Indesign activated properly?
Daniel Pedapenki: Thank you for waiting. One moment please.
Daniel Pedapenki: Sam, the serial number is for the Win platform, in this case, you can use this serial number in the Win platform.
sam: I did not buy the software to use in Windows. I am moving completely to Apple
sam: As I asked above:
sam: sam: I don't know where in my emails I said it was for Windows? sam: Also, why has Indesign activated properly?
sam: Why did the Education activation people give me the wrong number?
sam: Two possible solutions now are that you give me the correct serial number, or send me another disk which will activate properly on OS X
Daniel Pedapenki: I'll be right with you.
sam: I'm feeling like I have done something wrong here... and it's not a good feeling
Daniel Pedapenki: Please allow me a moment to search for the information.
Daniel Pedapenki: Thank you for your patience.
Daniel Pedapenki: Sam, in this case, I'll provide you the new serial number for Mac version.
sam: OK
Thank you for choosing Adobe. A representative will be with you shortly. Your estimated wait time is 0 minute(s) and 3 second(s) or longer as there are 1 customer(s) in line ahead of you.
You are now chatting with 'Pritam'
Pritam: Hello. Welcome to Adobe Technical Support.
Pritam: I have received your query. Please allow me a moment to verify your account and to review the details of your request.
Pritam: Could you please provide your email address?
sam: [email protected]
Pritam: Hello SAm
Pritam: *Sam
Pritam: AS I understand you are having an issue with the activation of the product,am I correct?
sam: Hi Pritam
sam: I've had two long discussions with your chatroom people. Very willing but still no success activating two of the products. The ID product has changed to 5.5 but AI and PS don't accept the serial code I was given. Please would someone let me know what to do? The trial is running out and I need the software!
sam: I mean Live Chat
Pritam: Thank you fro confirming the issue.
Pritam: *for
Pritam: I will try my level best to help you out with the issue.
Pritam: May I have the serial number of the product?
sam: 1408-1108-9876-3887-8290-4164
Pritam: Sam ,may I know are you trying to activate the product in Windows or MAC?
sam: A new iMac
sam: You're welcome to remote view the machine if it helps
Pritam: Sam, this is why you are having an error in activating.
Pritam: The serial number which you have provided is for Windows and you are trying to activate the product in MAC ,because of this you are not able to activate the product.
sam: It's the one you sent me this morning
sam: I sent in my education user support case stuff yesterday and included tproduct code from the packaging
sam: Can you give me a Mac serial?
Pritam: Please allow me a moment.
Pritam: Thank you fro staying online.
sam: No problem
Pritam: As we are from the technical team ,we don't have the resource for the changing serial number to MAC.
Pritam: In this case I will transfer the chat to our customer service team,they will help you out with the issue.
Pritam: May I transfer the chat?
sam: Thanks... this is from the email today: Your Adobe ID:............... this response, we believe your issue is resolved and have therefore closed your case 0207655150. If your support case has not been completed to your satisfaction or you should you need to contact us on this issue again, please reference your case number. You can reopen your case up to 14 days after it has been closed. Hello, Thank you for your proof of academic status. Here is your serial number for Design Standard CS 5.5--- 1.............
You are now chatting with Daniel Pedapenki.
Daniel Pedapenki: Hello! Welcome to Adobe Customer Service.
Daniel Pedapenki: Hi Sam.
Daniel Pedapenki: May I please have your email address registered with Adobe while I review your request?
sam: Hi Daniel
sam: .................
Daniel Pedapenki: Thank you for the email address.\
sam: Email to me today:
sam: sam: Thanks... this is from the email today: Your Adobe .............0 With this response, we believe your issue is resolved and have therefore closed your case .. If your support case has not been completed to your satisfaction or you should you need to contact us on this issue again, please reference your case number. You can reopen your case up to 14 days after it has been closed. Hello, Thank you for your proof of academic status. Here is your serial number for Design Standard CS 5.5--- ...............4164
Daniel Pedapenki: Thank you for the information.
Daniel Pedapenki: Please elaborate the issue which you are facing now.
sam: The activation screens won't accept the number as the product
Daniel Pedapenki: Thank you for the information.
Daniel Pedapenki: Sam, I see that the serial number is for the product Design Standard CS 5.5 Win platform and it is not activated till now, may I know the exact error message please?
sam: AI and PS startup screens say they're CS5 tryout
sam: The Indesign package seems happy with the code and says it's 5.5. Off the same CD
Daniel Pedapenki: Thank you for waiting. One moment please.
Daniel Pedapenki: Okay Sam.
sam: Hi
Daniel Pedapenki: Please allow me a moment to search for the information.
Daniel Pedapenki: Thank you for your patience.
sam: Thanks for your help
Daniel Pedapenki: Sam, on the installation window, is it mentioned as Design Standard CS5.5 and Design Premium CS5.5?
sam: Just looking now
Daniel Pedapenki: Alright!
Daniel Pedapenki: Just to confirm, are you trying to install the program on Mac machine?
sam: Yes. The programs work as trials fine
Daniel Pedapenki: Thank you for the information.|
Daniel Pedapenki: Sam, since you are using the Windows version serial number, to install the program on Mac machine, you are getting this issue.
sam: One of the three packages seems OK
sam: I'm opening the installer now
Daniel Pedapenki: Sorry for the wait. Please do stay online.
sam: It just goes through to the Enter Serial Number... Provide a serial number...Install this product as a trial... etc
Daniel Pedapenki: Sam, please confirm, me if you have installed the product in Win or Mac?
sam: THE SERIAL NUMBER IS NOT VALID FOR THIS PRODUCT... INSTALL THIS PRODUCT AS A TRIAL
sam: Mac
Daniel Pedapenki: Sam, as the serial number of the product is for Win platform, you can use the product in Mac platform.
sam: Do you mean 'cannot'?
Daniel Pedapenki: *cannot
Daniel Pedapenki: Yes, you are correct.
sam: The three programs are running fine but two as tryout only. I only have this one disk to load from, supplies by Apple with the new machine
sam: The box says 'For sale only with a new Mac'
Daniel Pedapenki: Sam, you have to install the product in Win platform as the serial number issued for you is for Win.
sam: Not going to do that. Please give me a working serial number
sam: I haven't got a disk for Windows installation anyway
Daniel Pedapenki: I'll be right with you.
sam: Thanks
sam: I have only a couple of weeks to register this! And I need it for my coursework!
Daniel Pedapenki: You are welcome.
Daniel Pedapenki: Sam, the coupon code and the part number which you have provided to use for the edu serial number is for Win platform, in this case, we have provided you the serial number for the Win platform.
Daniel Pedapenki: You can check in your mails for this information,.
sam: Can you confirm back to me the product code?
sam: I can photograph the box and email you showing the stickers etc
sam: The part number on the back of the package is 91047958, yes?
Daniel Pedapenki: Product name: CS5.5 Design Standard.
Daniel Pedapenki: Part number (PN): 91047958
Daniel Pedapenki: Coupon code: dsgnm3-1.........
Daniel Pedapenki: Design Standard CS 5.5--- ...........
sam: There's also a sticker saying PN: 65147483
sam: Lot code 12056
sam: I don't know where in my emails I said it was for Windows?
sam: Also, why has Indesign activated properly?
Daniel Pedapenki: Thank you for waiting. One moment please.
Daniel Pedapenki: Sam, the serial number is for the Win platform, in this case, you can use this serial number in the Win platform.
sam: I did not buy the software to use in Windows. I am moving completely to Apple
sam: As I asked above:
sam: sam: I don't know where in my emails I said it was for Windows? sam: Also, why has Indesign activated properly?
sam: Why did the Education activation people give me the wrong number?
sam: Two possible solutions now are that you give me the correct serial number, or send me another disk which will activate properly on OS X
Daniel Pedapenki: I'll be right with you.
sam: I'm feeling like I have done something wrong here... and it's not a good feeling
Daniel Pedapenki: Please allow me a moment to search for the information.
Daniel Pedapenki: Thank you for your patience.
Daniel Pedapenki: Sam, in this case, I'll provide you the new serial number for Mac version.
sam: OK
Daniel Pedapenki: Sam, please be online for 2 minutes.
sam: OK
Daniel Pedapenki: Thank you.
Daniel Pedapenki: Sam, the new serial number is .........6201.
Daniel Pedapenki: Is there anything else I can help you with?
sam: Can I just try that serial
Daniel Pedapenki: I'm sure you can activate the product with out any issue.
Daniel Pedapenki: Please feel free to contact us if you need more assistance.
Daniel Pedapenki: Do you have any further questions for me today?
sam: No thanks
Daniel Pedapenki: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!
Thank you for chatting with us. Please click the "Close" button on the top right of the chat window to tell us how we did today.
You are not currently connected to a chat representative.
Thank you for choosing Adobe. A representative will be with you shortly. Your estimated wait time is 0 minute(s) and 3 second(s) or longer as there are 1 customer(s) in line ahead of you.
You are now chatting with 'Pritam'
Pritam: Hello. Welcome to Adobe Technical Support.
Pritam: I have received your query. Please allow me a moment to verify your account and to review the details of your request.
Pritam: Could you please provide your email address?
.......Pritam: Hello SAm
Pritam: *Sam
Pritam: AS I understand you are having an issue with the activation of the product,am I correct?
sam: Hi Pritam
sam: I've had two long discussions with your chatroom people. Very willing but still no success activating two of the products. The ID product has changed to 5.5 but AI and PS don't accept the serial code I was given. Please would someone let me know what to do? The trial is running out and I need the software!
sam: I mean Live Chat
Pritam: Thank you fro confirming the issue.
Pritam: *for
Pritam: I will try my level best to help you out with the issue.
Pritam: May I have the serial number of the product?
sam: .-4164
Pritam: Sam ,may I know are you trying to activate the product in Windows or MAC?
sam: A new iMac
sam: You're welcome to remote view the machine if it helps
Pritam: Sam, this is why you are having an error in activating.
Pritam: The serial number which you have provided is for Windows and you are trying to activate the product in MAC ,because of this you are not able to activate the product.
sam: It's the one you sent me this morning
sam: I sent in my education user support case stuff yesterday and included tproduct code from the packaging
sam: Can you give me a Mac serial?
Pritam: Please allow me a moment.
Pritam: Thank you fro staying online.
sam: No problem
Pritam: As we are from the technical team ,we don't have the resource for the changing serial number to MAC.
Pritam: In this case I will transfer the chat to our customer service team,they will help you out with the issue.
Pritam: May I transfer the chat?
sam: Thanks... this is from the email today: Your Adobe ID:. Your Case Number:0207655150 With this response, we believe your issue is resolved and have therefore closed your case 0207655150. If your support case has not been completed to your satisfaction or you should you need to contact us on this issue again, please reference your case number. You can reopen your case up to 14 days after it has been closed. Hello, Thank you for your proof of academic status. Here is your serial number for Design Standard CS 5.5--- 1.-4164
Please wait while I transfer the chat to the appropriate group.
You are now chatting with Daniel Pedapenki.
Daniel Pedapenki: Hello! Welcome to Adobe Customer Service.
Daniel Pedapenki: Hi Sam.
Daniel Pedapenki: May I please have your email address registered with Adobe while I review your request?
sam: Hi Daniel
sam: [email protected]
Daniel Pedapenki: Thank you for the email address.\
sam: Email to me today:
sam: sam: Thanks... this is from the email today: Your Adobe ID:..........Your Case Number:......... With this response, we believe your issue is resolved and have therefore closed your case 0207655150. If your support case has not been completed to your satisfaction or you should you need to contact us on this issue again, please reference your case number. You can reopen your case up to 14 days after it has been closed. Hello, Thank you for your proof of academic status. Here is your serial number for Design Standard CS 5.5--- .-4164
Daniel Pedapenki: Thank you for the information.
Daniel Pedapenki: Please elaborate the issue which you are facing now.
sam: The activation screens won't accept the number as the product
Daniel Pedapenki: Thank you for the information.
Daniel Pedapenki: Sam, I see that the serial number is for the product Design Standard CS 5.5 Win platform and it is not activated till now, may I know the exact error message please?
sam: AI and PS startup screens say they're CS5 tryout
sam: The Indesign package seems happy with the code and says it's 5.5. Off the same CD
Daniel Pedapenki: Thank you for waiting. One moment please.
Daniel Pedapenki: Okay Sam.
sam: Hi
Daniel Pedapenki: Please allow me a moment to search for the information.
Daniel Pedapenki: Thank you for your patience.
sam: Thanks for your help
Daniel Pedapenki: Sam, on the installation window, is it mentioned as Design Standard CS5.5 and Design Premium CS5.5?
sam: Just looking now
Daniel Pedapenki: Alright!
Daniel Pedapenki: Just to confirm, are you trying to install the program on Mac machine?
sam: Yes. The programs work as trials fine
Daniel Pedapenki: Thank you for the information.|
Daniel Pedapenki: Sam, since you are using the Windows version serial number, to install the program on Mac machine, you are getting this issue.
sam: One of the three packages seems OK
sam: I'm opening the installer now
Daniel Pedapenki: Sorry for the wait. Please do stay online.
sam: It just goes through to the Enter Serial Number... Provide a serial number...Install this product as a trial... etc
Daniel Pedapenki: Sam, please confirm, me if you have installed the product in Win or Mac?
sam: THE SERIAL NUMBER IS NOT VALID FOR THIS PRODUCT... INSTALL THIS PRODUCT AS A TRIAL
sam: Mac
Daniel Pedapenki: Sam, as the serial number of the product is for Win platform, you can use the product in Mac platform.
sam: Do you mean 'cannot'?
Daniel Pedapenki: *cannot
Daniel Pedapenki: Yes, you are correct.
sam: The three programs are running fine but two as tryout only. I only have this one disk to load from, supplies by Apple with the new machine
sam: The box says 'For sale only with a new Mac'
Daniel Pedapenki: Sam, you have to install the product in Win platform as the serial number issued for you is for Win.
sam: Not going to do that. Please give me a working serial number
sam: I haven't got a disk for Windows installation anyway
Daniel Pedapenki: I'll be right with you.
sam: Thanks
sam: I have only a couple of weeks to register this! And I need it for my coursework!
Daniel Pedapenki: You are welcome.
Daniel Pedapenki: Sam, the coupon code and the part number which you have provided to use for the edu serial number is for Win platform, in this case, we have provided you the serial number for the Win platform.
Daniel Pedapenki: You can check in your mails for this information,.
sam: Can you confirm back to me the product code?
sam: I can photograph the box and email you showing the stickers etc
sam: The part number on the back of the package is 91047958, yes?
Daniel Pedapenki: Product name: CS5.5 Design Standard.
Daniel Pedapenki: Part number (PN): 91047958
Daniel Pedapenki: Coupon code: dsgnm3-1630-0679-7505-5758
Daniel Pedapenki: Design Standard CS 5.5--- 1.4164
sam: There's also a sticker saying PN: 65147483
sam: Lot code 12056
sam: I don't know where in my emails I said it was for Windows?
sam: Also, why has Indesign activated properly?
Daniel Pedapenki: Thank you for waiting. One moment please.
Daniel Pedapenki: Sam, the serial number is for the Win platform, in this case, you can use this serial number in the Win platform.
sam: I did not buy the software to use in Windows. I am moving completely to Apple
sam: As I asked above:
sam: sam: I don't know where in my emails I said it was for Windows? sam: Also, why has Indesign activated properly?
sam: Why did the Education activation people give me the wrong number?
sam: Two possible solutions now are that you give me the correct serial number, or send me another disk which will activate properly on OS X
Daniel Pedapenki: I'll be right with you.
sam: I'm feeling like I have done something wrong here... and it's not a good feeling
Daniel Pedapenki: Please allow me a moment to search for the information.
Daniel Pedapenki: Thank you for your patience.
Daniel Pedapenki: Sam, in this case, I'll provide you the new serial number for Mac version.
sam: OK
Daniel Pedapenki: Sam, please be online for 2 minutes.
sam: OK
Daniel Pedapenki: Thank you.
Daniel Pedapenki: Sam, the new serial number is 1......-6201.
Daniel Pedapenki: Is there anything else I can help you with?
sam: Can I just try that serial
Daniel Pedapenki: I'm sure you can activate the product with out any issue.
Daniel Pedapenki: Please feel free to contact us if you need more assistance.
Daniel Pedapenki: Do you have any further questions for me today?
sam: No thanks
Daniel Pedapenki: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!
Thank you for chatting with us. Please click the "Close" button on the top right of the chat window to tell us how we did today.
You are not currently connected to a chat representative.
When I inserted the disk it came up with the serial loaded as ...............7313-xxx
Deleted all and reinstalled, IT! changed my code as above to ...............6201 and all seemed promising….... etc.!

Have you bothered to do any research at all? Not every app was upgrade to 5.5. Those that weren’t will next be upgraded to CS6.
Bob

Can I delete LR2 after upgrading to LR4?

I just upgraded from LR2.7 to LR4.2. LR2.7 is still on my computer.... The upgrade transferred my old presets OK. So, can I delete LR2.7 without any problems?
Ed in Florida

Yes, you can uninstall older versions of LR. The LR upgrades (and updates) are complete programs - they don't need the older versions to run.
P.S. Even if you want to fall back to the old process version of LR 2.x, LR 4.x still does support them (menu settings -> process ->... or at "camera calibration" pane).

How do I move my library from LR2 to LR3 please?

I have both LR2 and 3. I have images saved on both versions of Lightroom on the same Mac but I now wish to transfer all my images from LR2 to LR3. I have LR2 backup files (Lightroom 2 Catalog.lrcat) up to a couple of days ago, can I use this and import in one fell swoop and if so how do I do it please?

LR 3 will upgrade a single catalog but if you have separate catalogs you will have to export the LR2 catalog first.
See this link on merging multiple Lightroom catalogs:
http://lightroomkillertips.com/2009/video-merging-multiple-lightroom-catalogs/

Premiere Elements 9 Tryout Serious Display Problem

I will confine my editorializing to "Deja vu, all over again" and describe the Premiere Elements 9 problem that sounds like I was reliving the release of Premiere Elements 8.
I downloaded and installed Premiere Elements 9 tryout, and it worked great for about 7 days. With no changes in the computer environment, suddenly when Premiere Elements 9 was loading a new project, it would stop at PlayerMediaCore.prm and pop up a message:
"We have detected an incompatible driver. To get a better and faster playback performance, please update your display driver. Display driver details: NVIDIA Corporation GeForce....." and it went on to fully name my video card driver. When I clicked on OK, the program continued to load completely and opened to the workspace where the Edit Mode Monitor performance was, best described as, wacky....Timeline content that would not present in the Edit Mode Monitor, Preview Windows that froze in the Edit Mode Monitor, etc. And, Edit Mode Full Screen Previews did not work at all. The technical irony in all this was that I have Premiere Elements 6, 7, and 8/8.0.1 all installed on the same computer, and all were still performing great when I was using them one at a time as a control.
When I went to Hardware/Device Manager and attempted to "update" my NVIDIA card driver, the "update" that installed automatically was older than what is was replacing. BUT, now Premiere Elements 9 did work as expected. HOWEVER, now my Premiere Elements 6, 7, and 8/8.0.1 were crashing at various times from loading to opening of the workspace. I am still hunting for a replacement NVIDIA driver that will fix the Premiere Elements 9 display issue and not kill my Premiere Elements 6, 7, and 8/8.0.1.
In investigating this matter, I noticed that the Premiere Elements 8/8.0.1 "Enable GPU Playback" is gone in version 9. And, now, if you right click the Premiere Elements 9 Edit Mode Monitor, you have a Playback Quality option of Automatic or Highest. That tells me that Adobe was at work making changes in the name of better. And, I am wondering if what I am encountering is related to Adobe's attempted improvements in display which was one of the issues in Premiere Elements 8.0 when it was released. Or, could this be related to making AVCHD a native format? Lots of possibilities.
The above is my long way of saying "Has anyone run into this type of situation with Premiere Elements 9, any workarounds found (other than buying a new video card just for Premiere Elements 9, ???"
At this point, I know of one other person who got a similar message from Premiere Elements 9 and resolved the problem by updating the NVIDIA card driver. But that still raises the question "Do we need a special video card driver just for Premiere Elements 9?" and "Why?"
ATR

To Vijay and A.T. Romano:
I am happy to help out any way I can. First, I do plan on installing PE9.0 on 2 other computers, both running Windows XP. Currently, both of these computers (Dell desktop and laptop) have PE2.0 running, with no problems. I will try to do these installations later on today.
The 2 new computers have Windows 7 Ultimate 64 bit. While I have installed PE2.0 on these computers, the program runs slowly. I assume PE2.0 and Windows 7 are not compatible. As I mentioned before, PE 9.0 runs fine on the Dell desktop. It does not play videos on the Sony laptop.
The contents of the text file are..
##FALSE#0#0#0
The error message when the program is launched is..
Display driver details :NVIDIA Corporation – GeForce GT 330M/PCI/SSE2 3.0 NVIDIA 188.67
I do hope this help. I can only guess that the problem is wide spread.
Thank you again.
Alan Silberlight

LR2: can't see the images I've edited in Photoshop

I'm working on a Mac Pro desktop.
I'm in the LR2 develop module. I right-click on an image to "edit in CS3". No problem, the image opens up in CS3. I work on the image, then save and close the image.
Here's the problem: After saving and closing the image, I go back to LR2, and the new edited image (saved as a tiff) is not visible in Lightroom! And no, it isn't "stacked" behind the original - it's just not visible - like it wasn't even there.
I know it's there because I can see the tiff file right there using the Mac Finder. Where did the image go and how do I get my saved edits to automatically be visible in LR2? Thanks.

Sounds like you are experiencing one of the issues described in this thread of over 200 messages:
http://www.adobeforums.com/webx/.59b5f883/217
Do you have any special characters in your folder name, e.g., ampersand, apostrophe? That will cause the TIF to be stored in the same directory but not imported into LR. You can Synchronize Folder to import the TIF file(s).

Problem with serial number Lr2 to Lr4 upgrading

Welcome. I have a problem in LR 4 I use Lr2 upgrade to L4. From time to time my PC lost the serial number of the program. I have to enter the new LR2 and LR4 number losing all presets. After reinstalling Windows 7 is still the problem exists. Is it possible to send me a new LR4 for installations already without error?

Your presets should not be lost even if you have to re-license LR4 with 2 serial numbers. Something else must be resetting things on your computer. Are you using System Restore?
Make a backup of your critical LR files elsewhere on your computer and if they are reset or lost, restore from that backup.
Your serial number Is stored in this file:
C:\ProgramData\Adobe\Lightroom\Lightroom 4.0 Registration.lrreg
Your presets are stored, here or with your catalog:
C:\Users\[user name]\AppData\Roaming\Adobe\Lightroom\[preset or template folder]\[preset or template filename.lrtemplate]
Your preferences are stored here:
C:\Users\[user name]\AppData\Roaming\Adobe\Lightroom\Preferences\Lightroom 4 Preferences.agprefs
You can download LR 4.4.1 from here:
http://www.adobe.com/support/downloads/product.jsp?product=113 <http://www.adobe.com/support/downloads/product.jsp?product=113&platform=Windows> &platform=Windows

My LR2 HD is dying and I need help!

Hi,
Sorry for the very generic title. I searched but didn't find a solution. 2 Days ago, my HD where all my photos are on started making a clicking sound. I have noticed since then that it only happens when LR2 is running and I'm working on stuff, there's nothing else stored on that ext HD. I back up every time that I start LR2 to another external HD.
Searching around, it looks like the LR2 catalog is located on my iMac and not on the LR2 drive and folder where all the photos are. So my question is, what is the best way to use the back up to use that drive as the "new" LR2 catalog? I will be buying a new HD to use as a backup. Also, I had uploaded some vacation shots prior to noticing the hard drive clicking noise. I just noticed it after another trip recently, so should I backup from an earlier backup? and how would I do that? thanks.
Richard

Remove the bad drive. Open LR. You should now see ? next to files and folders previously linked to the files on the bad drive. Right click on the highest level folder in LR. Select locate folder and find the corresponding folder on the back up drive. LR will now update the location of the files. This works if your folder structure is consistent between the old drive and the back up drive. If it isn't you may have to follow this procedure folder by folder or even worse file by file.
Back ups are best kept in the same structure as the originals for this very reason. It is also why it is best to use a very simple folder structure for your image files and manage stuff using LR rather than the OS's folder structure. In my case everything is imported into one folder called Originals by date. This is backed up to a separate drive at time of import. The originals are converted to DNG on import and the back ups also using a separate back up catalog. The backup is then itself backed up to an on line service.
By the way, if the failing drive is an external drive connected by usb, you can always remove it from the housing and try directly connecting it as an internal drive. Sometimes this will allow you to at least copy the files over...however once a drive starts clicking it is best to bin it I am afraid after saving what you can.

Moving photos off of my mac's hard drive & onto an external without affecting my imported LR2 pics

HI! A little info first...
I am a photog so I have thousands of photos that i work with from my Mac's Internal Hard Drive.
First, I upload photos from my camera to the Pictures folder on my Mac.
Then, I upload the photos LR where I choose the ones I want to keep and edit. I, then, export my edited photos back to the original folder they were in.
I backup daily using Time Machine, so I am good there, but my HD is about completely full so I need to MOVE the folders of Pics OFF of my computer's HD.
I know that if I move the photos off of my HD and onto an external, all of my photos will in LR will be lost (broken links?).
So, I have two questions...
How can I do this big move and still keep my LR folders in tact? Is this possible?
and,
Should I start a new catalog to begin my new batch of incoming photos? I have so many folders in LR now, that I sometimes have a hard time finding the folder that I need.
**I am using LR2
Thank you so much, in advance, for any help or suggestion!!!
Heidi

Hi Heidi!
   Okay, let's see...
i ADD photos to catalog without moving. and when i export...i export them back to their original folder.
So basically, you are elminating most of the functions of using LR in the first place. So, let me explain a bit..
LR is designed to do a couple of things for your; manage large collections of images, and edit images without destruction of the original image.
Let's take the last one first: without destruction.   You are pointing LR at an original image (using the Add import).   You then use LR to do all the edits you like to it. Then you Export back into the same directory, _overwriting_ your original. This means that all of the history that LR keeps track of, such as your color edits, etc, gets wiped out.   That neatly negates LR's ability to do non-destructive editing.   Because you can't go back to your original, having overwritten it.
Do you have a reason why you shoot in jpg mode? Or is it just because you haven't understood or tried raw mode? The difference shooting in raw makes is quite dramatic in LR compared to shooting in jpg. (And, it makes it almost impossible to overwrite the original!) But that can come as a later refinement, if you wish. Let's work on your current problem.
on the left side, under folders...i have about 200 folders from the last
year and i have about 60,000 photos total in my catalog. obviously, it
is getting hard for me to find folders when i need them even though i do
label each folder with the year/month/brief desciption (2010 december
xmas)
I think we have a different description of how you create folders. If you have 200 hundred folders, you are not doing what you claim; year/month/... Becuase that would mean you have been taking photos for 200 years!
Here is what I meant by folder structures. I keep all of my images in a sub-folder called MainCatalog. That way, when I do backups, I only have to grab that one folder, and everything below it is backed up.
Top level is major project, it's the one farthest left, below my parent folder:
MainCatalog
   family_farm
   rugby
   wedding
Under those catagories, each one has a year folder.
MainCatalog
   family_farm
            2010
            2011
And each folder under the year has month
MainCatalog
family_farm
           2010
                 2010-01
                 2010-05
And each folder with month under it has the day,
MainCatalog
family_farm
          2010
                2010-05
                         2010-05-03
                         2010-05-06
You could, for example, replace the bottom folder with a description appended to it. You can see that this decreases the number of folders you have to scan to find what you are looking for; by knowing the year and month, it's down to at most 31 folders. This can be changed around; you could remove the top level project, and just use the rest of it, or move the project to the bottom... many ways of doing it. One reason I chose this method is that LR will create all of the folders for me, I just create the top level major project folder. Then in the import dialog, I point to the major project folder, and tell LR to import via the date format, and choose the year->year-mon->year-mon-day format. Easy.
Now, as to moving your images to an external disk...
First, I would promote a parent folder. This is done from within LR. Bring up LR, and right-click on any of the folders you currently have, and select "promote parent folder". This will have the effect of moving all of your folders into a sub-folder, and you'll now see the sub-folder at the very top in your list. This is good.
And by finder, we meant the normal operating system's finder, not from within LR. Some people move from within LR, some don't. I find that if I use the operating system to move my files and later tell LR to reconnect them, I don't have problems with LR not being able to see the drive, as some people say they do. Works both ways, but I obviously like my way better.
Now, as to moving your images... yep, it's easy, as someone else pointed out. Just drag (move, not copy) and drop onto your new hard drive from your operating system. Then when you bring up LR, you'll see '?' on the folder pane, saying LR doesn't know where these are anymore. Right-click on the top-level (parent) folder that you promoted, and browse to the new location and LR will connect them again. The reason for doing the promote parent is that you only have to do this once; LR will connect all of the folders below it if they are in the same structure.
You don't need to upgrade to LR 3.3 if you don't need to yet; I would recommend downloading Lr 2.7, however, as it fixed a few bugs in 2.6. And it's a free upgrade. With your current worfflow, there isn't a dramatic improvement in using 3.3. The improvements are mostly for raw files, and many people have found that 3.3 is slower in regards to 2.6/2.7.
Does that make sense now?
Cheers!

BUG: standard Windows shortcut keys not working correctly in LR2

I've noticed two things in LR2 that used to work in LR1.4.1:
- when using the Alt-Tab combination to cycle through all open applications, the chooser is in the
foreground but every time I press Alt-Tab again, somehow LR2 picks it up and acts as if I pressed
Tab. The effect is that while I'm switching to another app from LR2, LR2's window is flashing the
side panels off and on as I move through the list of other apps.
- The Alt-Space combo no longer works at all. This is used to reach the system menu for an
application's window. Once there, you can close the app, minimize or maximize the window, etc. by
keyboard instead of mouse.
Does anyone else see these?
On the face of it, these are very small issues and much lower in priority than other issues I see in
other threads. The first one I mention is more amusing than a real problem. But the second one to me
is a real workflow problem (here I mean workflow as how I navigate through Windows, not my photo
processing workflow). It's so ingrained in me to manipulate Windows by quickly using that key combo
that when it doesn't work, it breaks my train of thought. Sort of like when you're engrossed in a
book and a piece of bad writing is jarring enough to remind you that you're reading a book. A lame
analogy maybe but hopefully you get the idea.
(using LR 2 on WinXP w/ SP2)

Ah! Looks like there's a preference for it under General > Use Shift Key for Tool Switch.
All is well in the world now.
Thanks!

Solved: PS edited files are not integrated in LR2 catalogue correctly

I identified the following problem and the according workaround that seems not to be mentioned in the technote http://www.adobe.com/go/kb404907 or any other article:
System config:
Vista 64-Bit (SP1):
user directory is at the default location
C:\Users\%user%
pictures folder of the user (usually
c:\Users\%user%\pictures) is not on the systemvolume but on
d:\Users\%user%\pictures (changed via properties->path option of the pictures folder)
LR2
Catalogue is stored in folder
d:\Users\%user%\pictures\lightroom
PS CS3 Extended 10.0.1
Problem:
If I edit a photo in PS CS3 and save the file the image does not appear correctly in the folder of the LR2 Catalogue. LR2 creates a new entry for the image which is located on the sysvolume (
c:\Users\%user%\pictures) but the image is stored at
d:\Users\%user%\pictures by PS which results in a broken link.
It seems as if either LR2 or PS CS3 has problems if the pictures folder is not within the path of the user directory.
Solution/Workaround for me:
If the path of the user directory is changed to d:\Users by changing registry key HKLM\SOFTWARE\Microsoft\Windows
NT\CurrentVersion\ProfileList\%USER-SID%\ProfileImagePath everything works as expected.
Using PS as external eEditor could be a solution as well, but I didn't try that.
Can anyone confirm this behaviour or has another explanation for the LR2 behaviour?
Stephan

Hi Steve,
Thanks for your reply. I totally agree that it's a very specific bug as my setup is quite unusual. I changed the location for several folders within my user directory and mapped them to several different drives.
I think the problem is not the incorrect use of the drive letter. I guess it's the incorrect determination of the user's pictures folder:
1. you could e.g. use the CSIDL_MYPICTURES value (see http://msdn.microsoft.com/de-de/library/bb979138.aspx; german page - couldn't find the english version)to determine the path to the user's picture folder or
2. could just determine the user's diretory and "assume" that the picture folder is located within the home directory (this should be in 99.9% of all installations but is not a must)
If either LR itself uses differnet methods to determine the picture path or if CS3 is reporting the "wrong" information the catalogue is mixed up. In my special case this results in just mixing up the drive letters but this results in completely different paths if I change the folder structure on drive d:
Stephan

InDesign CC 2014 tryout has only some new features and some others are old: strangest thing ever.

Hi everyone, I have installed a tryout on InDesign CC 2014 today to work on epubs. The app is having all sort of problems. It crashed while making packages. I resetted the prefs and this was fixed.
But the most annoying and strange things are the new features: some are showing (like the export fixed layout epub option), others are not (interactivity menu is exactly the old one, bookmarks options in export panel are not showing).
I had uninstalled it and installed again. It is still not working. I work on an iMac with sys 10.9.5 (Yosemite).
I need to keep the old version running for compatibility issues. I can't delete it.
I am stuck: any suggestion will be greatly appreciated.

For example: I have the "export fixed layout epub" (which I do not have in InDesign CC) , but I do not have the bookmarks option in the export panel. I still see SWF preview, but not the epub interactivity menu under -> view -> interactivity. To be more precise: I am following a Lynda.com course about epub: I'm not guessing what to look for or what button to click. I have to follow very careful instruction step-by-step that I can't follow because the program miss some parts.
I attach an image to better explain. It's in italian, but if you just count the options you will see that one is missing: the bookmark (and last) one.

Tryout of LR2

Similar Messages

Maybe you are looking for