TS1292 is there a way to contact itunes support other than email, I am coming up on two weeks and sent 2 emails with a response stating that they are experiencing high volume and have escalated the issue, itunes gift card added to wrong account. Please H

I am not getting any useful response from Apple, their support for itunes is email only and when I contact them I get a generic email back stating that the issue has been escalated and should expect a response soon. The issue is that my daughter had entered a $15.00 gift card on her iTouch when it should have been entered on my iTouch, none of the funds have since been used on her iTouch and I have no way of even getting to a human to find out atleast what the status is or even if there is a status, no way on their site can this update be achieved. I am a bit diappointed since everyone I speak with that is pro apple never once has anything bad to say abouth their support. My opinion so far is plummeting, it would be nice it someone would give me a call, at the very least, I have even tried to call the main apple support number and gave her the s/n of one of many apple devices, all I got was a sorry you are out of support and to email iTunes support since that how it is provide, not too sure what else I need to do?
Signed
DISAPPOINTED

Purchases cannot be transferred to a new Apple ID.
You can stop receiving their info by signing out of iCloud.

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