TS1398 how come my ipod wont update with an error saying not connected to internet when it is
how come my ipod wont update with an error saying not connected to the internet when it is?
Try disabling the computer's antivirus and firewall during the download and update.
Similar Messages
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unable to update to 6.1.1; keeps saying not connected to internet when in fact i am
This is what worked for me: Double tap your home button to bring up the programs running in the back ground, press and hold so they show the red close option and close all programs. After that shut your iphone down and power back on. Immediately go to General>Software Update and it should work. Good Luck
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HT201210 When I try to update message says not connected to Internet when it is
Hi,
I am trying to download an iOS 5 for my iPad. It keeps telling me that I am not connected to the Internet when I am connected. How do I manually download the newer updates to my iPad?We're Sorry, Activation Server Temporarily Unavailable, contact Customer Care...Your request Could Not Be Completed?"
99.9% of the time, the cause of this issue is the fact the phone was jailbroken/hacked to unlock it for use on networks other than the network the phone was originally locked to. Apple maintains a database of officially unlocked iPhones, and when Apple's servers detect phones such as yours, activation stops & you get the message you got.
So, you need to get a sim card from the carrier the phone was originally locked to, or get it officially unlocked, if you want to activate it. Because it appears that it was not officially unlocked.
Apple has started to get "tough" with hacked iPhones, & simply won't permit their activation. -
Error message "not connected to internet" when trying to sign in to BB id with Mac laptop
I have a Mac laptop and was forced to remove the original BB Link OS when the Z10 launched. I replaced the OS with the current one but now it doesn't allow me to use my Mac's computer name eg. John Smith's Mac book. I can only use a single name. I suspect that is why I'm not getting the itune's library to load. Also, I can't sign into my BB id, I get a message that says I'm not connected to the internet. I've taken the firewall off as I heard that was a solution with Windows but it didn't work. Any ideas?
i have the same problem. I have window 7 pc. I had to use internet to download link so i don't understand why it is not allowing me to use link or do set up. I uninstalled my previous bb desktop driver in hopes that would help. It didn't. I appreciate any help on this forum
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my iphone will not update software. It say not connect to internet, wich it is. Can not be verified.
Hey Randall32749!
Here is an article for you that will help you troubleshoot this issue:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Take care, and thanks for visiting the Apple Support Communities.
Cheers,
Braden -
HT4623 How come my ipod only updates to ios 6.1.6 and not a iso 7 or 8?
How come my ipod only updates to ios 6.1.6 and not an ios 7 or 8?
Because iOS 7 requires 512MB of RAM and iOS 8 requires a dual-core processor. Your device doesn't have either of those.
(118885) -
I have a mac but am experiencing the same prompt? "iTunes could not contact the iPod software update server because you are not connected to the Internet. Make sure your Internet connection is active and try again."
Hey ksgrech,
I found the following information which may be of assistance in troubleshooting this error on a Mac:
iOS: Resolving update and restore alert messages
http://support.apple.com/kb/TS1275
Furthermore, you may want to refer to this article (error 3194):
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
Cheers!,
Matt M. -
Hello all, new to the forums.
I've been recieving the error message "itunes could not contact the ipod software update server because you are not connected to the internet". This problem didn't occur at all for the past 2 years of using itunes.
I've already scanned through numerous websites and forums for help, but none of them worked.
This set of instructions resulted in no change to any of the problems, though iTunes lists that as the supposed solution.
# Open Internet Options from control panel.
# Click the Connections tab.
# Click the LAN Settings button.
# Select the Automatically detect settings checkbox.
Others include installing IE7, which that didn't work either.
Can anyone help?Here it is:
Microsoft Windows 7 x64 Ultimate Edition (Build 7600)
LENOVO 2537FC4
iTunes 10.3.1.55
QuickTime 7.6.9
FairPlay 1.11.17
Apple Application Support 1.5.2
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.1.2
Apple Mobile Device Driver 1.57.0.0
Bonjour 2.0.5.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34
iTunes Serial Number 003DB3100363E3C0
Current user is not an administrator.
The current local date and time is 2011-06-16 17:03:57.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA NVS 3100M
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.3.1.55 (x64) is currently running.
iTunesHelper 10.3.1.55 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {505BB17D-FA14-4FA0-9D77-F7998FEBB435}
Description: Intel(R) Centrino(R) Advanced-N 6200 AGN
IP Address: 192.168.0.3
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Thu Jun 16 16:54:56 2011
Lease Expires: Fri Jun 17 16:54:56 2011
DNS Servers: 192.168.0.1
68.94.156.1
Adapter Name: {610821DE-0532-4C65-839B-B74B65859FBA}
Description: Intel(R) 82577LM Gigabit Network Connection
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 16:00:00 1969
Lease Expires: Wed Dec 31 16:00:00 1969
DNS Servers:
Adapter Name: {10983C8A-FCDA-4B2F-8A89-E1596BA6B7BA}
Description: Bluetooth Device (Personal Area Network)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 16:00:00 1969
Lease Expires: Wed Dec 31 16:00:00 1969
DNS Servers:
Active Connection: Broadband Connection
Connected: No
Online: No
Using Modem: Yes
Using LAN: No
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-06-16 15:35:33. -
Having problem with primary sever will not connect, my internet connection is working
Having problem with primary sever will not connect, my internet connection is working
Hello pp585,
Thank you for using Apple Support Communities.
For more information, take a look at:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Troubleshoot issues on a Mac
If you haven't been able to connect to the iTunes Store, a software conflict or your Internet service provider (ISP) may be blocking your access.
Update iTunes and Safari to the latest version.
If you have a firewall, your settings may be preventing you from connecting to the iTunes Store. Follow these steps to configure your firewall.
You may need to reset your keychain. Connection issues are occasionally caused by keychain issues. Learn how to use Keychain First Aid to resolve any issues with your keychain.
If you're receiving a specific error message, follow these steps.
If the issue still persists, contact your Internet service provider and confirm that these ports and servers are enabled over your network.
Have a nice day,
Mario -
I got an ipad 2 today. Already have an ipad 1 and gateway laptop. Have wireless internet with windstream. I have internet connection on ipad 1 and laptop, but can't connect to internet on ipad2. It says i'm connected, but when accessing Safari, it says not connected to internet. Tried unplugging router and resetting already, still not working. Thanks for the help.
Thank you for your response.
I did try turning off the firewall, and reducing all the security levels to a minimum (under Control Panel>Internet Options). Also, I'm using a direct cable from my m/c to the Airport Extreme. But nothing helps. Due to the usage pattern in my family, using the MacBook for configuring the network is not optimal, hence my struggle to do it on my Windows desktop. But if that is the only way to go I suppose I'll have to.
Subsequent to posting my query, I discovered that Apple had not singled me out, and many others with a Win OS face this problem, too. I would have thought Apple would do a proper job of testing before putting up the Windows version of Airport Utlity on their site.
But thanks again. Much appreciate it. -
my iPad will not update, says not connected to Internet, but I am browsing support online on this same iPad?
Can you update via itunes on computer?
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My iTunes does not downloads the latest software when I click check for updates or download latest version, a message appears "iTunes could not contact the iPod sortware update server because you are not connectet to the internet" even though I am connected, can some body help me?
If necessary, also see:
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server -
IPad with full wifi network connections but safari says not connected to internet,gosh!
How can I update my iPad to the latest version without using my iPad bcoz it's not connected to internet network?
Help please?Connect to iTune and "Check for Updates" (tap to enlarge image)
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Downloading update for iphoto error message saying not connected to internet
Been trying to download update for iPhoto and stops downloading after about 5 minutes saying I am not connected to internet. Using Snow Leopard and other downloads have gone just fine. Have tried this one over and over to no avail. Please help! Thanks!
Hi Crackinmackin,
If you are having issues updating iPhoto from the Mac App Store, you may find the following article helpful:
Apple Support: Troubleshooting the Mac App Store
http://support.apple.com/kb/TS3624
Regards,
- Brenden -
Ipod nano updated with latest software will not play or charge on ipod dock
My ipod nano generation 4 is updated with the latest software version 1.0.4
It was playing and charging fine on my ipod docking station until the update.
Now however the ipod is unresponsive on the dock. neither charging or playing. I have tried it charging on the cord and playing on my headphones no issues.
any thoughts?Hi tj.coventry,
I'm sorry to hear you are having issues with your iPod nano. If it continues to be unresponsive, you may find the steps outlined in the following Troubleshooting Assistant helpful:
Apple - Support - iPod - iPod nano (4th generation) Troubleshooting
Cheers,
- Brenden
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