TS1424 I have an ipad and an iphone on two seperate itunes account and i can not make an itunes purchase on either device. I keep getting asked for answers to the securtity question which i never answered in the first place! How do i fix this?

I have two seperate itunes accounts on two seperate devices and i can not make an itunes purchase on either one. When signing into the account it ask for the answer to security questions. I have NEVER answered a security question for these accounts. Each time it is a different set of questions. This has only happend since the original devices have been replaced/upgraded. How do I fix this? There is money in each account and both have recieved itunes giftcards for christmas that they are unable to use!

sailsalot wrote:
I have a new ipad and have used the community to answer questions for myself. Your help has been great! I don't know how you got my sailsalot name from my Skype account but I signed in with you as "gags76" and got help with my new ipad. I discovered I used a different Apple id and password on my ipad from my computer (imac) and changed that. My e-mail is Could you email me if there is something I should do at my end. I have to use itunes to sync with my ipad so I have been going back and forth between the two. Should I sign in with my proper Apple id on my ipad?
Yes

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HT5616 I have multiple phones and iPads and all are linked to one iCloud account and one iTunes Account. I want to keep the same iTunes Account so I can share music, etc., however, I want each device to have its own iCloud account. How do I do this?

I have multiple phones and iPads and all are linked to one iCloud account and one iTunes Account. I want to keep the same iTunes Account so I can share music, etc., however, I want each device to have its own iCloud account. Any help on how I can I do this?

You'll need to create an Apple ID for each device. Use the new Apple ID for FaceTime, iMessage and iCloud on the device. Use the original Apple ID for Settings>iTunes & App Store.

I have a 2008 vintage iMac with 2.8GHz processor and recently upgraded to OS X 10.9.5. Soon after theupgrade the mail system started switching the senders address to another address, but same user name. How do you fix this?

I have a 2008 vintage iMac with 2.8GHz processor and recently upgraded to OS X 10.9.5. Soon after theupgrade the mail system started switching the senders address to another address, but same user name. How do you fix this?

Thanks for the reply,. I went to the site provided and executed the directions but this did not solve the issue.
Even more details:
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So the problem shows up when the message is sent to this account from this machine, AND when it is sent from this machine from this account. No other accounts on the machine are effected.
I have sent and received email messages from the mail service provider's website, and everything is fine.

Downloaded an E.P. and all of the songs play fine except one which skips itself. The play count goes up and if I click later in the song it will play, but it doesn't play automatically, how do i fix this?

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many thanks.
I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the entry, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.
(Not entirely sure what happens after you click that link, but fingers crossed it should be relatively straightforward.)

Trying to link large file to email. keep getting asked for master pw to security device. I have changed master pw on firefox and TB but still same response.

I have tried over and over to send this large file. I've never synced before so i got that all set up. Then asking for master passwork to security device. Don't think I had ever set up an account so did that and created password. When trying to send the email I ask to link it goes to 'box' and I authorize thunderbird to use use it. then it ask for master password and I type that in and it doesn't work. I have reset master pw for firefox and thunderbird and still can't get it to work. I really don't know what I am doing here so any help is greatly appreciated. Thanks!

In my previous response, I gave a link to this website page:
http://kb.mozillazine.org/Master_password
It contained some information about what to do if TB keeps asking for a 'Master Password' which was never set. This was an old bug that was resolved years ago, so it is surprising you are getting it assuming the Thunderbird Master Password was never set.
However, your comments are confusing because they are conflicting; in your question you say:
'' I have changed master pw on firefox and TB ''
This implies you set a master password in Thunderbird and changed it, but in last comment you say you never defined it:
'' I have used the Firefox direction to eliminate the master password, which I never defined in the first place,''
I'm not sure what you mean by 'I have used the Firefox direction' - perhaps you mean the link I gave. As of course we are not talking about firefox :)
So, at this point, it is hard to know what you did because you are posting conflicting information.
Using info at the link, I presume you tried this:
quote
''Thunderbird: Choose Tools -> Error Console, paste the expression: openDialog("chrome://pippki/content/resetpassword.xul") and press the Evaluate button. That will open a dialog asking you if you want to reset your password. ''
quote
''If that doesn't work exit Thunderbird and delete the '''key3.db''' file in your profile.''
Did you do this? You do not say if you did this.
At no point does it say uninstall Mozilla Thunderbird program, so I do not know why you would do it. Uninstalling the Program has nothing to do with your Profile for very obvious reasons.
'''More clearer instructions on how to delete the '''key3.db''' file.'''
Make hidden files and folders visible:
* http://kb.mozillazine.org/Show_hidden_files_and_folders
The AppData folder is folder is a hidden folder; to show hidden folders, open a Windows Explorer window and choose "Organize → Folder and Search Options → Folder Options → View (tab) → Show hidden files and folders".
Assuming your Profile was stored in the default place, it can be located here:
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Thunderbird must be closed before doing anything in the Profile folders.
If you have since reinstalled Thunderbird, you can also use it to get quick access to your Profile folders.
In Thunderbird
* Help > Troubleshooting Information
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* Restart Thunderbird.

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Disabled
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
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iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
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Insanity is hereditary, you get it from your children
If this post or another user's post resolves the original issue, please mark the posts as correct and/or helpful accordingly. This helps other users with similar trouble get answers to their questions quicker. Thanks.

HT5622 I changed my Apple ID and now can't update Apps or sign in to Icloud as I'm asked for my Old Apple ID password which is no longer used.

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Hi Jamjoint,
Welcome to the Apple Support Community!
It sounds like your Apple ID is used for both the iTunes & App Stores and iCloud. If you edited that Apple ID before signing out of the iCloud on your devices, it may be necessary to edit the Apple ID back to the original email account so that you can sign out of iCloud. Once signed out, you can edit the Apple ID back to the new email account and sign back in. Please use the attached article for further information.
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Hi people!
is mandatory to have a credit card to my account? and if I do not have a credit card I can not make a Itunes Account?

Hi,
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Troubleshooting FaceTime http://support.apple.com/kb/TS3367
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http://tinyurl.com/a7odey8
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TS1424 I have an ipad and an iphone on two seperate itunes account and i can not make an itunes purchase on either device. I keep getting asked for answers to the securtity question which i never answered in the first place! How do i fix this?

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