TS1424 I have downloads on my account that I DIDN'T buy. How do I fix this and get my credits back?
I have downloads on my account that I DIDN'T buy. How do I fix this and get my credits back?
If it is your Apple ID account you should know the answers...if you cannot remember, contact AppleCare at http://support.apple.com/kb/HE57 and ask to speak with the Account Security Team, or the site from http://support.apple.com/kb/HT5699
Similar Messages
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Someone hacked my computer and set up a new administrative account by re-registering my computer. I can not access this account nor delete it. How can I fix this and get my computer back to the way it was? And also prevent this from being able to happen again. I have the link the kid used (http://www.ihackintosh.com/2009/05/how-to-hack-the-user-password-in-mac-os-x-wit hout-an-os-x-cd/) Apparently he used hack 2. HELP PLEASE!
Not sure why you can't delete that account. If you have admin privileges, you should be able to. Sounds like you only removed the Home Folder for that account.
You should highlight/select the account you want to remove and then click the minus button. Might need to unlock the padlock with your admin password.
Have a look at these articles from Apple, if necessary.
http://docs.info.apple.com/article.html?path=Mac/10.5/en/8235.html
http://docs.info.apple.com/article.html?path=Mac/10.5/en/8162.html
http://support.apple.com/kb/DL1399 -
I downloaded a bogus app that was a scam. How do I report it and get my money back?
I download Microsoft® Office Word 2010 - Mastering in 24h™, v1.1 (4+) from the seller Thi Nguyen on my iPad and it was bogus. It was a page with crazy numbers and letters on it. How do I get my money back?
If you believe e that you are justified in asking for a refund, contact iTunes Store Support.
https://ssl.apple.com/emea/support/itunes/contact.html -
since getting my new phone i had to send it out for repair. after only 2 weeks of having the phone. i got a loner phone and restored my phone to the loner, but than a few days after getting this loner phone my phone started deleting my contacts. i couldn't find them and i know i had them. than i turned off my iCloud for contacts thinking that would help. it never. my phone started deleting numbers as i would use them, like i would select a contact message them than right after i hit send that contact got deleted. i figured it was just the loner phone, but since getting my phone back and restoring it it too is deleting my contacts. any way to stop this and get my contacts back?
It appears that you are using iCloud to sync your contacts, is that correct? Other than turning off iCloud for contacts and then turning it back on again, what other troubleshooting steps have you tried?
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I purchased a song and when downloading there was an error. No error on the other 8 songs just one and now only plays the first 5 seconds of the song. How do you fix this and do the download again so the entire song is downloaded? Thanks!
Delete the song from your library and re-download it from the Purchases section of the iTunes Store.
http://support.apple.com/kb/PH12491 -
I can not perform software updates or download any programs. They appear in the download box as images that are "not recognized". I thought maybe my antivirus software was setting up a firewall, but I have disabled it, so that's not the case. Any suggestions as to how I can fix this?
If the downloads are gone, it's possible that Windows is removing the downloads based on security policies set in IE. I realize that sounds strange, but it's related to Firefox's feature of submitting downloads to your virus scanner and marking them as having come from the internet.
To test this theory, you could try disabling the scan feature. I assume you have good "real time" antivirus protection which checks every file saved to your hard drive. (If not, you really should get that, and you can use Microsoft's free [http://windows.microsoft.com/en-US/windows/products/security-essentials Microsoft Security Essentials] for now until you have time to review all the available choices.)
(1) In a new tab, type or paste '''about:config''' in the address bar and press Enter. Click the button promising to be careful.
(2) In the filter box, type or paste '''scan''' and pause while the list is filtered
(3) Double-click '''browser.download.manager.scanWhenDone''' to toggle its value.
Firefox now should ignore Windows' download security. Does it change how Windows handles the file? -
HT1725 the songs I have downloaded on an album skip after a few seconds - how do I fix this?
I have just bought an album from Itunes Store on my laptop, it says all of the songs have been downloaded, but some of them skip half way through the song, how do I fix this?
You can try to disable hardware acceleration in Firefox.
*Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
You need to close and restart Firefox after toggling this setting.
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
*https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
Try to "disable the hardware acceleration" in the Flash Player.
*http://helpx.adobe.com/flash-player/kb/video-playback-issues.html
See also:
*https://support.mozilla.org/kb/keep-flash-up-to-date-and-troubleshoot-problems
Flash "Display settings" window:
*http://www.macromedia.com/support/documentation/en/flashplayer/help/help01.html -
I have a new iPhone 4s and downloaded some free apps formt eh app store. A few days later my phone had updates to install on the apps but kept taking me to the billing details on my phone. I deleted the apps as it was doing my head in. I recently downloaded the 'free' apps again and I have been charged for them!!! How do I stop this from happening and get my money back as I have been clearly ripped off!
Apple - Support - iTunes Store - Contact Us - http://www.apple.com/emea/support/itunes/contact.html -- Apple notes all sales are final but others have reported success on a one-time basis with this kind of thing.
iTunes Store: About In-App Purchases - http://support.apple.com/kb/ht4009
iOS: Understanding Restrictions - http://support.apple.com/kb/HT4213 - "You can enable Restrictions, also known as Parental Controls, on an iPhone, iPad, or iPod touch to prevent access to specific features."
Children should not have access to your iTunes account password.
You should also consider removing credit card information from your account so no unconsidered purchases can be made by anybody. iTunes Store: Changing Account Information - http://support.apple.com/kb/HT1918 -
Please help me figure out how to get my 3rd generation ipod to have the newest software in order to download apps. It will not let me.
I suspect you have a 2G iPod. Those can only go to iOS 4.2.1.
Identifying iPod models
iPod touch (3rd generation)
iPod touch (3rd generation) features a 3.5-inch (diagonal) widescreen multi-touch display and 32 GB or 64 GB flash drive. You can browse the web with Safari and watch YouTube videos with Wi-Fi. You can also search, preview, and buy songs from the iTunes Wi-Fi Music Store on iPod touch.
The iPod touch (3rd generation) can be distinguished from iPod touch (2nd generation) by looking at the back of the device. In the text below the engraving, look for the model number. iPod touch (2nd generation) is model A1288, and iPod touch (3rd generation) is model A1318. -
HT1933 I have downloaded a song, but it won't play. How can I fix this?
Hi,
I recently downloaded a song and it appears on my songlist, but will not play when I press it. Just checked to see if I still had my email receipt, but I must have deleted it by accident.
How can I get this resolved?
Thanks,
AnnieIf your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copy of the track and try redownloading a fresh one. See the following document for instructions:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item. -
My phone is an iphone 5
amob1220, We always want to make sure you're getting the best possible service no matter where you go! That's extremely important. Your phone will sometimes drop down to 3G or 1X depending on the strength of the signal where you are. That is normal so that you still have data available when 4G isn't available. How often does this happen? Is it only in certain places? Do you have LTE at other times? AndrewT_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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I need to change the country of my itunes id but I still have $0.22 in my account that I cant spend. How can I do this? Is there any way I can donate this money to allow me to change my country?
thanksYou can try contacting iTunes support via this page and ask if they can remove the balance from your account : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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I have downloaded a CD from the itunes store but it seems to keep downloading. how do i stop this and get a refund for the unwanted CD's
Welcome to the Apple Community.
Try deleting the problematic file (electing to remove original file if/when prompted) and then re-downloading the file from the iTunes store.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option at the bottom of the screen of the iTunes app (or video app) on your iOS device.
If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer. -
i have smurf village on my ipod and just downloaded new smurf village to my ipad, but it has reset my game on the ipod. how to l fix this and can l get my original game position back.
If it is the same app for the iPod and the iPad (universal or iPod/iPhone app) and not a iPad only app, the only way is to restore the iPad from the backup of the iPod. That will wipe out all the app data currently on the iPad though.
If the iPad is an iPad only app, then there is no way. -
Why when I try to re download my music it says this device is already associated with another device and I have so many days to re download my music back? How do I get around this and get my music back?
It is telling you that the device has been associated with another Apple ID. Once an Apple ID has been associated with a device, there is a 90-day waiting period before another Apple ID can be associated with that device. Here is a Support Article that explains the 90-day waiting period:
iTunes Store: Associating a device or computer to your Apple ID
Cheers,
GB
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