TS1424 I purchased a game, then deleted it because it was 'blocky' re-installed it, but it's saying I haven't paid for it! But I have!! :-(
I purchased a game from the iTunes store, but had to delete it as it was too 'blocky' I re-installed it after signing in again, but I was told I had not paid for it! Although I have the receipt in my hotmail :-(. I don't want to pay twice!
Download it again, and if you are charged, use the "Report a Problem" link from the email and include the order number in the comments.
Similar Messages
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I have downloaded infinity blade 3 and then deleted it because i wanted to install some other apps. but now i am trying to install the game again but its saying error 0xE8000004. I have about 6.5 GB space on my iPad. what should i do..
These might help
http://support.apple.com/kb/TS3221
http://support.apple.com/kb/TS3694 -
Updated to IOS6 and now my apps will not update on the Ipad2. I have to delete them and then re-install. But I have several hundred apps and this is cumbersome. Seems the new software is too buggy. I am telling people not to update software yet.
Basic troubleshooting from the Users Guide is reset, restart, restore (first from backup then as new). Try each of these in order until the issue is resolved.
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I downloaded an album but one of the songs is corrupted, it only plays for about 4 seconds. When I try to re-download using the iTunes Store and "Purchased", it won't give me the option to download it again. How can I get the song I PAID for!!??
Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting that track from your iTunes library and redownload it via the Purchased link under Quicklinks on the right-hand side of the iTunes store home page on your computer's iTunes.
If you aren't in a country where you can re-download music or if it re-downloads in the same state then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
I just purchased a Creative Cloud subscription and I was trying to install Photoshop, but I receive the error message 'Error Starting Creative Cloud - cookies dir: cannot make folder /cookies Permission denied (error 13)'
Hi Arjun and tphc,
try the solution I found and tested at this other thread:
http://forums.adobe.com/message/5628798
I think it could be helpful for you too!
Cheers,
Marco -
Hello sir, Hello sir. Plz clarify me... My frnd have iphone 5s sealed pack. He purchased it from uk..he told me the phone is unlocked..but i have doubt phone is locked or unlocked..plz help me how can i know phn is locked or unlock???
hellow sir i have iphone 3gs but its unofficely unlock .
can i update my iphone ? -
My Game Center is not letting me log in on my ipad but I have no issues with my iPhone. Does anyone else have this issue lately. This has just stared recently. When I go to Game Center is just trying to load continuously.
I have the same exact problem. I have literally done everything that everyone says works but it hasn't solved mine. I went to the Recieved at and It has my number and my email right under neath it but I can not select my Number. My Email is clickable but my number is like a super faded grey not like you can't see it but it is not close to black.
PLEASSEEE HELP!!!! -
Per Adobe website, a download for Acrobat 9 for Mac is "not available." What alternative does Adobe offer to those who have bought and paid for Acrobat and now have computers without optical drive to install that previously purchased software? Buy a PC? Buy an external CD drive? Is the answer really "too bad"?
Acrobat 9 for Mac can be downloaded from
Download Adobe CS5 Free Trials – All Direct Links without Akamai | ProDesignTools
Follow the Very Important Instructions on that page first BEFORE you click the download link. -
I purchased an album from the itune store and was charged twice for the same album. How can I correct this?
You can contact iTunes support and ask them to refund or credit you for the second charge : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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So my mac is pretty much useless becuase i can't install mountain lion after a restore of my mac.
I have an imac late 2008 which i bought second hand. It only had Leopard OS X. So I bought the Snow Leopard OS X discs and installed them. I then bought Mounain Lion Straight from the app store and downloaded that.
However I recently decided to restore it for extra space. So i restored it fine and then attempted to reinstall Mountain Lion. Then a message popped up saying that 'This Apple ID has not purchased Lion' meaning that i can't now install Mountain Lion.
I then inserted the Snow Leopard disc and then it would not give me the option to install it on my hard drive and there was a little yellow caution sign on the picture of the hard drive.
I am stumped for ideas now and REALLY NEED SOME HELP
Thanks,
FinIf you installed Leopard that is why you can't install Mt Lion. The system Must be running Snow Leopard 10.6.8 to upgrade to Lion or Mt Lion.
If you only erased the Macintosh HD partition then you left the Mt Lion Recovery HD partition in tact on that system. At startup hold down the Command+r keys to boot to the Recovery HD Partition. From there erase the Macintosh HD partition and then select Reinstall Mac OS X. It should then download Mt Lion and ask you for the Apple ID that was used to purchase Mt Lion.
The Reason Snow Leopard might not be installing is because of the Recovery HD partition. To get rid of that you must First Re-Partition the drive As One Partition. Then install Leopard then SL (Or Snow Leopard from the start) and then update it to 10.6.8. Once that is done you should be able to log on to the Mac App Store and Re-Download Mt Lion. -
I've recently upgraded my iPad to OS 5 and I am running iTunes 10 on my MacBook Pro. For some unexplainable reason, I'm now getting a message that items (mainly TV shows I've purchased through iTunes) are not able to be downloaded because the computer is "not authorized." But the computer IS authorized. I follow the instructions to "authorize" it and, of course, I'm then told that the computer is already authorized! Still, the downloads won't sync.
Can anyone help me out with this?I have the same problem. It is only with tv shows and only with programs I have downloaded after the software update.
Apple support sent me the above link too....but it doesn't solve the problem...my computer is authorized and the content is in my library and will play on my Mac air, but it will not sync the tv shows, it keeps saying my computer isn't authorized for it.
No answers here, but you are definitely not alone with this issue. -
my ipod goes during the game or program after about 5 minutes back to the iPodmenu. Play in which I've paid for!
Try here:
iOS: Troubleshooting applications purchased from the App Store -
Someone please tell me how to get the full app back without purchasing it again and having for pay £3 again?
Hi Hooper123456,
If you are having issues redownloading a previously purchased app, you may find the following article helpful:
Apple Support: Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/ht2519
Regards,
- Brenden -
It was the Dashboard Confessional album "A mark, a Mission, a Brand, a Scar."
If the tracks that do not play fully also fail to sync with your portable devices, then you probably had an error in downloading these tracks. To solve this problem:
1. Delete the problem tracks from your library and hard disk.
2. Go to the Home screen of the iTunes Store.
3. Click "Purchased" under "Quick Links."
4. Click the "Not on This Computer" button.
5. Find your album with the missing tracks and download again.
Hope this helps. -
I keep getting a message when I try to import pics. Insufficient disk space. What do I do? I do not want to delete all of my pics!
Easiest thing to do would be to buy an external hard drive and move your Aperture library to that drive.
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