TS1474 I have just switched to a new macbook air but keep getting a message in itunes saying my iphone cannot be backed up to the new computer. I have up dated itunes. Do I need to do something to the old computer?
I don't use Icloud; not sure why it doesn't work - any ideas?
Hello there, johnfromlo.
The following Knowledge Base article offers up some great steps for troubleshooting your issue:
iOS: If you can't back up or restore from a backup in iTunes
http://support.apple.com/kb/ts2529
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.
Similar Messages
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i have a i phone 5 that we are getting a message not enough storage this Iphone cannot be backed up beacause there is not enough Icloud storage available. But we cannot go to settings or close out the message . i cannot power off the phone or anthing. How do i clear this off the phone.
First, press and hold the home and power buttons until the Apple icon appears.
The problem could be that you don't have enough storage on the device itself, not on iCloud. Go to Settings>General>Usage to see how much "Storage" you have available on the device. Farther down the list is the available storage on iCloud.
Also check:
Go to Settings>iCloud>Storage & Backups>Manage Storage; there, tap the device you need info on and the resulting screen lists Backup Options with which apps store data on iCloud as well. Tap Show All Apps to get the complete list of apps and MB used for backup storage.
A device needs many MB of storage in order to perform a backup to iCloud.
Also see: http://support.apple.com/kb/ht4847` -
trying to download new software for ipad but get the same message coming up which is there was a problem downloading the software the network connection
timed out make sure your network connections is active or try again later. I have tried about 5 times to download this can anyone helpHave you disabled any firewall and security/antivirus programs? This seems to have helped the vast majority of people who have posted the same problem in this forum.
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HI! I have a new macbook air but having difficulty connecting to a router if I am about 10 meters away. My iMac, iPad, iPhones and iPods can connect easily. Is there something that I need to configure? I have no issues if I am close to it. Thank you!
Hello, If you are dealing with one of the really thin iMac's that have no superdrive, then the superdrive icon should not appear on the desktop when you plug it in, but when you put in a disk (CD, DVD, etc.) that should appear. If you go into disk utility, and look at superdrive, that should be clickable and not grayed out when you have it plugged in. If this does not show up in disk utility, go to Apple, and ask to speak to their supervisor, speaking to a customer service agent is like talking to a potato, nothing gets done. Good Luck!
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I have an ipad 2 on ops 4.3 and have just updated to 7.1 via itunes. I backed up first and have synced repeatedly but keep getting a message on my ipdad screen that the ipad is not set up - I chose the set up option restore from itunes back up
To free up hard drive space the best bet is to move data files that you don't need access to all the time. Likely candidates are music, video, and photos. Things like word processing and spreadsheet files can also be moved but they tend not to be very large and so don't free up much space. The problem with moving the above mentioned files is that iTunes and iPhoto need to know where the files are stored.
Here's an article explaining how to move the iTunes folder. You can move the iPhoto library using the Finder but there is a slight complication. Start iPhoto, open the Preferences and click on the Advanced tab. The first option is "Copy items to the iPhoto Library". If this option is checked, copy the iPhoto library to your external folder (drag it from the Pictures folder to your external drive) and then delete it from your Picture folder. If this option is not checked, it is a bit more complicated and we'll need to talk a bit. -
When I tried to open itunes I was informed files were missing and I needed to reinstal . I have attempted to do this but keep getting fault messages. Any idea's please
C:\Users\paphos203\Downloads\iTunesSetup(2).exe.part could not be saved, because the source file could not be read.
Try again later, or contact the server administrator.
C:\Users\paphos203\Downloads\iTunesSetup(4).exe.part could not be saved, because an unknown error occurred.
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I'm trying to import photos from my iphoto library, but keep getting a message saying I cant import from 7.1.5, that I need to upgrade to 7.1.5 or later. But I have version 8.1.2. I don't know what to do. I've been able to import in the past.
Sounds like an issue with the iPhoto Library
Option 1
Back Up and try rebuild the library: hold down the command and option (or alt) keys while launching iPhoto. Use the resulting dialogue to rebuild. Choose to Rebuild iPhoto Library Database from automatic backup.
If that fails:
Option 2
Download iPhoto Library Manager and use its rebuild function. This will create a new library based on data in the albumdata.xml file. Not everything will be brought over - no slideshows, books or calendars, for instance - but it should get all your albums and keywords back.
Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one. .
Regards
TD -
how do i cancel iTunes match? i am trying to change the country details as i am now in germany, but keep getting a message saying i first need to dance the existing iTunes match
When you try to change your county, you might see one of these messages:
You have an active iTunes Match subscription; you must cancel it before you can change stores.
You have at least one incomplete pass. Passes must be complete before you can change stores.
You have rentals that have not expired; they must expire before you can change stores.
You have a store credit balance; you must spend your balance before you can change stores.
You have one or more pending store credit refunds. You must wait a few hours for these to complete before you can change stores.
You are part of a family. You must leave the family before you change stores.
From
Can't change the country of your iTunes Store, App Store, iBooks Store, or Mac App Store account - Apple Support -
I have been trying to download iTunes on my computer without success. I keep getting a message:
"Service 'Apple Mobile Device' (Apple Mobile Device) failed to start. Verify that you have sufficient privilges to start system services."
What does an Apple Mobile Device have to do with my computer -- what am I missing here?
AraSaLaHello AraSaLa,
Thank you for the details of the issue you are experiencing with installing the latest iTunes update. I recommend the following article for the issue you described:
How to restart the Apple Mobile Device Service (AMDS) on Windows
http://support.apple.com/kb/TS1567
If you continue to experience issues with the installation of iTunes, I recommend continuing with the following article:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Thank you for using Apple Support Communities.
Best,
Sheila M. -
Just purchased this product, verified my email, payment taken etc., etc., but keep getting a message when trying to convert a doc saying an error occured when signing in. I have siged out and signed in again - no avail. Any help would be much appreciated. Thanks
Hi there Katie,
I just checked your account, and see that it's active. Are you trying to sign in via Adobe Reader? If so, please choose Help > Check for Updates in Reader and make sure that it-s up-to-date. The most current version, 11.0.07, should alleviate that sign-in error.
Best,
Sara -
I get black screen on my new macbook air but I can see the mouse pointer. usually need to restart the computer so everything works as it should
Repair Disk
Steps 2 through 8
http://support.apple.com/kb/PH5836
If that does not help, reinstall OS X -
Help! I am super frustrated.
I just bought a new Macbook Air running Mavericks. My old computer is a white macbook running 10.5.8. After much research I determined that in order to use migration assistant I needed to upgrade to Snow Leopard. I ordered the new disc from Apple, went out tonight and bought the SuperDrive in order to do the install (my disc drive no longer works on the old macbook) - and the SuperDrive is not compatible with the old macbook. ARGH! So for the moment migration assistant is out as I'd like to avoid going out and buying a second external disc drive.
I believe the only things I really need from the old computer are itunes, documents and photos/videos. I was able to enable home sharing and transfer itunes last night. I saved all documents to an external drive and have copied them over. Now all that remains is iphoto. Last night I copied the iphoto folder to an external drive and imported it into the pictures folder on my new macbook air. When I opened attempted to open them in iphoto, nothing happened - there were no photos - it wouldn't recognize them I guess. So I dragged it all to the trash and I'm back to square one.
Any ideas on how I can get my photos/videos onto this new computer?
And - is there anything I'm overlooking in terms of things that should be migrated to this new computer?
Please help. I don't really know what else to try. I just feel like there has to be a trick in the way that I export and then import iphoto that I'm overlooking. I've combed thru the support communities and just don't really know what else to try.Thanks for the advice on switching out the external drive. I ended up doing trying a wireless transfer last night while I was sleeping - and it seems to have worked.
So - no I have documents, photos, itunes, and contacts migrated over.
Is there anything that I'm not thinking of that I should try to get off of the old computer? I do have an old version of Adobe Photoshop Elements that would be nice to bring over - but I probably won't miss it if I can't. Is there a way to wirelessly move over an application? And - it looks like iMovie won't be able to transfer - I only have 3 movies on the old one - but I cannot highlight them when I tried to move them over. Should I consider those a loss?
Again - thanks for any and all help. Looks like I'm doing this by bits and pieces instead of with Migration Assistant. -
im trying to download itunes 10.5 but keep getting error message that says: There is a problem with this Windows Installer package. A problem run as part of the setup did not finish as expected. Contact your support personnel or package vendor. I am using windows XP 32 bit, all the other computers in my house downloaded just fine, no problems, however this is the computer my iphone is set up to, ive tried doing a virus scan, windows update, downloading other things, updating everything possible, everything works fine, its just itunes that wont download, anyone have any other ideas?
Yes, I had found a similar solution also. I'm running XP Pro, SP3. I went Control Panels/ Add-Remove programmes/apple software update/ change/ repair. Then run the 10.5 exe.
While the programme updated from version 8 of iTunes, my new iTunes is now a mess. Not all of my music was in the same folder previously but it all showed up on iTunes. Now many albums have been left out, some have only a few tracks and some have two copies of some tracks as well as having other tracks missing. I haven't begun to work on that. -
I keep getting a message that my ID has been disabled when trying to download an app. I have changed password with apple. Any ideas what is wrong?
If you've changed your password and it still shows disabled then try logging out of your account on the iPad by tapping on your id in Settings > iTunes & App Stores and then log back in and see if that 'refreshes' the account on it
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I have been using Adobe reader for PC to download my eBooks but the eBook Vendor has switch to Digital Addition,this is from sjpt,
Try completely removing any authorization using ctrl-shift-D to ADE (cmd-shift-D if on Mac).
Restart ADE, and then reauthorize with your Adobe ID.
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