TS1538 I have had issues for a week now. Cannot update or purchase from iTunes. Sign in appears then, before I can even input my info it vanishes. App store says I need 24 updates but when I press the icon to do so, it states that my device could not conn

Question

I have restarted device several times. Have unplugged wireless several times. Have done everything Apple has stated to do on their trouble shooting page. Have called Apple seeking advice. Was told for 35 bucks they can help over the phone or choose the free email. I chose the free method and followed what they suggested! Still nothing. I am incensed that they want 700 dollars for this POS and then want 35 bucks for verbal customer service!! I will never purchase another Apple product again if this does not get resolved. I am so disappointed. Then to be told that "for a fee" I can get verbal help. I was told my product warrantee has expired,  I wonder if it expired as soon as I had issues. I am fed up! Looking for window to throw this out of or place it where an automobile is backing up.  I would like the last week of my life back spent trying to fix this hunk a junk!! Oh, they had no problems before taking my money for songs and apps! Why can't they help fix this issue!!

Answer 1

Snafujafo wrote:
Dear ED3K:
    First:  I hope you don't work for Apple as you have some poor communication skills in assistance. That said, I would never in a million years pay you 45 dollars to help me. I think I would sleep with Satan first!!
No one here works for Apple. This is a user-to-user technical support forum. Everyone here is a volunteer. You tend to get from this forum what you bring to it. If you come in ranting and raving and saying you're going to throw your iPhone out the window and that Apple is mean, people are not likely to respond to you with sweetness and light and puppies and kittens.
If you really want help, I'd suggest you take a deep breath and then start a new thread in which you explain the problems you're having, the steps you've taken to resolve the problems, any error messages you've gotten. Stick to the facts. Check the attitude and emotion at the door. People will do their best to help you.
Best of luck.