TS1538 My iPhones are not showing in latest iTunes

I have a couple of laptops as I have 1 for home, and one for travel.
The iTunes for travel is on a Windows 8 laptop
Since the latest version of iTunes, my Asus Windows 8 laptop (which I am travelling abroad for 3 months with) will not recognise either my iPhone 4 or my iPhone 5.
1) I have checked that the cables are plugged in
2) I have tried somebody elses cables (usb cords)
3) I have uninstalled iTunes and reinstalled it
4) I have installed the latest IOS software on both the iPhone 4 and the iPhone 5
5) I have confirmed that the computer is clearly reading BOTH iPhones
6) I have verified that Apple Mobile Device Support is installed
7) I have Verified that the Apple Mobile Devide USB drivers latest drivers are installed
8) I have checked for third-party software conflicts
9) I have pressed both the round button and power button to reset the phones
9) I have turned the phones off and on again
10) I have restarted the computer
11) I have reinstalled iTunes
12) I have wasted time watching youTube videos trying to fix the issue with no avail
13) I have gone into 'Device Manager' to confirm that the iphone/s are showing (1 at a time) and made sure the latest software is installed
13) Confirming again that as soon as I plug the iPhone/s in, the computer recognizes them, it is iTunes that won't.
14) I have the latest iTunes and IOS
I have already read this link, and tried what it said, to no succes
iOS: Device not recognized in iTunes for Windows

I'm sorry I thought I took the time to make my original post super clear
As per point 5) the computer is clearly reading BOTH phones in my computer / device manager / and the desktop when the phones are plugged in and the computer says 'you just plugged in iPhone 4' and 'you just plugged in iphone5'
as per point 13) Device manager is clearly showing both phones
only iTunes is refusing to connect to the phone, or show that either phone is plugged in.
It is very frustrating.
This clearly shows there is NOTHING wrong with a) the computer, b) the iphones, c) the cables, d) the usb
the problem is in iTunes refusing to find the phones

Similar Messages

  • New contacts are syncing between Outlook and iPhone but existing contact on iPhone are not showing up in Outlook, how do I get them into Outlook?

    New contacts are syncing between Outlook and iPhone but existing contacts on iPhone are not showing up in Outlook.  How do I get them to sync and into Outlook?

    Allan: This worked for this issue -- Thanks!
    https://discussions.apple.com/message/21353115#21353115

  • HT1386 new iPhone 5C not showing up in iTunes when connected by USB

    new iPhone 5C not showing up in iTunes when connected by USB

    Hey there krpeterson93,
    It sounds like your new phone is not appearing in iTunes on your computer. Depending on the version of your OS, the instructions are a different.
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/ts1538
    or
    iOS: Device not recognized in iTunes for Mac OS X
    http://support.apple.com/kb/ts1591
    Thank you for using Apple Support Communities.
    Regards,
    Sterling

  • After upgrade ios 7 and itune 11 iphone icon not showing up on itune

    I've just upgraded my iphone4 to ios 7. also upgraded itunes to 11.1, but then when I connect my iphone onto my PC, the iphone icon not showing up on itune, I can only see it as a camera device on file explorer in windows8, what can I do?

    Please read this :
    http://support.apple.com/kb/ts1538
    Hope  I helped.
    Donnie.

  • My iphone does not show up in itunes now

    My iphone will not show up in Itunes now. When I go into my setting on my Iphone and try to sync it it will not work. It says it isn't connected..
    help please

    Read http://support.apple.com/kb/TS1538 or http://support.apple.com/kb/ts1591

  • HT1296 replacement iphone does not show up on itunes and i cannot sync

    replacement iphone does not show up on itunes and I cannot sync

    You can't have an iMac PPC (PowerPC) if you loaded Snow Leopard.  iMac Intel are the only Macs that are compatible with 10.6.   So the first thing wrong you are doing is posting in the wrong forum, or giving us misinformation.
    Go to Apple menu -> About This Mac to find out exactly what you are running.  A G5 is a PowerPC.  Intel is Intel.
    Also look at the operating system in that window and update your profile.
    What version of iTunes do you have?
    Has the iPad ever shown before on this machine?   Once we have your correct info, I'll ask a moderator move this thread.

  • IPad does not show on latest iTunes update

    iPad does not show on latest iTunes update.  Suggestions?

    Hello Dave,
    Sorry to hear that your iPad is currently not recognized by iTunes.  I found an article with steps you can take when you experience an issue like this.  I wasn't sure whether you were using a Windows or Mac computer, so I included the respective articles for each:
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/TS1538
    iOS: Device not recognized in iTunes for Mac OS X
    http://support.apple.com/kb/TS1591
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • I have downloaded 2 movies from itunes to my ipad, but they are not showing up on itunes.  where are they?  how can i find them?

    I have downloaded 2 movies from itunes to my ipad 2, but they are not showing up in itunes.  where can i find them?

    Tap the Videos app and tap the movies button at the top of the page.
    The iTunes app on your iPad is just a conduit to the iTunes Store.  To play your purchases, use the iPod app or the Videos app.

  • HT2518 How do I transfer music from an external hard drive to my itunes on my mac? I have put the files into the itunes media, but they are not showing up in iTunes!

    How do I transfer music from an external hard drive to my itunes on my mac? I have put the files into the itunes media, but they are not showing up in iTunes!

    Hi, did you try iTunes>File>Import?

  • My iPhone is not showing up in iTunes, or Windows Explorer.

    I have looked around searching and tried to uninstall everything that had anything to do with Apple and iTunes. Nothing worked. I also have gone into the computer managment and stopping and starting the apple managment and iPod service. Still, nothing worked. My iPhone will not show up in iTunes, nor Windows Explorer, when I plug it in I can hear the sound that when a device gets plugged into the computer.

    It sounds like you have a bad USB driver for the phone. That software is installed with iTunes. Like I said earlier, you need to make sure to uninstall everything using that support document. That clears out all Apple software. Do that without the phone attached to the computer of course. Once you have reinstalled everything, then try and connect it. It should load the USB driver and begin to work.
    Let me ask you this. How many pictures do you have in the camera roll? If you have a large number of them and  you have not imported them to the computer, there could be a corrupt picture causing you some problems. While that was known in the past to cause syncing problems, I thought that was fixed. If after you uninstalled iTunes the phone was recognized as a camera, I suggest importing the pictures and then deleting them from the camera roll and try the process all over with uninstalling and reinstalling iTunes. See if that helps.

  • IPhone will not showing up in iTunes

    My iPhone will not show up in iTunes at all. Under Device Manager, it says device is not working properly specifically; This device cannot start. (Code 10)  Any help in finding the problem would be appreciated, thanks!

    http://support.apple.com/kb/TS1538

  • My iPhone will not sync with latest itunes download

    My iPhone will not sync with latest itunes download

    just remove itunes via my control panel
    re-downloaded it, install it in a different dir (itunes-2)
    did nothing else, clicked on pref and it locked up

  • Suddenly, events entered in Calendar on iPhone are not showing up in iCal or iCloud

    Until late November, i had an iPhone 4s with iOS 5.   Then i got an iPhone 6 with iOS 8.  As previously, when i would enter an event in the Calendar, that data would also show up in my iCal calendar and on my iCloud calendar, until the last couple of days.  Now, new entries are not showing up on iCal or iCloud.  I encountered the problem that my iPhone, 64G, is being backed up to the iCloud and after two backups, taking up 2.4G each, my 5G of iCloud storage was used up.  I speculated that this was why my phone data stopped syncing to the other calendars on the computer and cloud, though i did not know for sure.  I deleted one of the two back ups and am about to delete the other one.  I have never had this problem of running out of iCloud storage on my other phone.  According to Settings>iCloud>Storage, i had 89MB.  But since i have deleted one of the 2.4G backups (which was "incomplete") my new entries are still not showing up in iCal and on the iCloud.
    Is there a way to get this feature to work again?
    Are there things i can check or uncheck in settings or in Calendar or  ??   that will get this to work well as it did in iOS 5?

    ckuan -  thank you for replying.  i am really desperate for help.  I have wasted so much time on this. I was on hold with Apple support for a long time and then had a call with a rep that lasted over an hour but he didn't know anything about issues of these kinds.  i was put on hold a lot while he consulted.  He did agree that the data wasn't syncing from iPhone to iCloud and iCal because the iCloud storage was used up by the iPhone back ups.  So he advised deleting one of them.  I now have 2.4G of storage on iCloud.  Am i wrong to think that should be enough?   I still ave the original complete back up (2.4g) undeleted, in case there some reason that i need it. i don't like deleting things i don't have a good understanding of.
    Following your instructions, i went to Settings>Mail,Contacts,Calendars.  I then scrolled down to Calendars and at the bottom, i see where it says Default Calendar.  This raised new questions for me which i will ask you/others now:
    On the Default Calendar page, there is a heading that says iCloud and there is a second heading that says my gmail email address, [email protected].  Under the iCloud heading, there is a list of 8 "calendars," called Work, Family, Pets, Home, etc.  Under the gmail address heading, there is only one option listed, which is my gmail username.  When i went to the Default Calendar option, as i think you suggested if i understood you right, i found that the Calendar with the checkmark next to it was the gmail user name, under the gmail address heading.  Presumably, this is the same setting i had on my 4s with iOS 5.
    I wanted to follow your instruction to change this to iCloud as Default Calendar. but the only option i have is to choose only one of those 8 "calendars," either Work, or Pets, or Home, etc.  Does this make sense?   The only reason i know for having these many different calendars was to give different colors to the different event categories. I didn't really want them to be separate calendars. i just wanted to use the color coding for type of event in my overall calendar.
    I don't know why this is suddenly so complicated and confusing, after working fine  for the first two or three weeks i've had the new iPhone.  Suddenly, when i enter events in Calendar, it's not reaching the cloud.  If this is because my gmail and/or google user name was checked as the default calendar, that was not a setting i would've recently changed.  I never would  have set my iPhone to only use one of the iCloud sub-calendars at my default calendars.
    But right now, per your instructions, i have checked Settings>Mail.Contacts,Calendars>Calendars>Default Calendar to iCloud>Home (Home being one of my 8 sub-calendars).  When i look on the Mail,Contacts,Calendars setting list, under Default calendar, it now says Home, instead of my gmail username.  Just to be clear, there is no way to check iCloud on the Default Calendar page.  i have tried checking it, but it's just a somewhat grayed out heading and doesn't respond to attempts to check it, it's not offered as a Calendar option. Only the various sub-calendars are offered a default calendar options, under the grayed out iCloud heading.  So, i selected Home, for no particular reason. i have lots of entries under different categories.
    Here is the result:   still no new entries showed up in iCloud or iCal.  In January, a couple of days ago,  i entered three dental appointments, for which i have always used Health as what i thought was a category (not a separate  "calendar").  The color of Health events is green.  The color of Home events is Blue.  After changing the Default Calendar from gmail email address>user name to iCloud>Home (blue), the dental appointment in January did not show up.  But when i went into the first dental appointment event>edit and changed the "calendar" to Home, it then showed up on the calendar.  The other two dental appointments which were still Health did not show up. 
    Then, i changed the first dental appointment that is showing up in January back to Health (green).  It still shows up, now, colored green, even though Home/blue is now my default calendar.  But the two other dental appointments are not showing up.
    Does this mean if want to use my Calendar and have the data backed up in iCloud and iCal, from now on, i need to use only one sub calendar and give up  using the different color codes because iOS 8 is forcing me to choose only one sub calendar to be my whole calendar, and the only way to use different colors for different categories of events would be to first enter it as the default sub calendar (such as dental appointment>Home), and then go back and edit it into the correct sub calendar (such as changing it to the correct category, Health) to show the correct one instead of the "default" one?
    Why was this made so much more difficult and complicated than it used to be?  It was working normally up  until a couple of days ago.
    What i need, if possible, is info on what setting i can use to go back to using my gmail address user name as my default calendar, so that it can just work properly as it did before.  It seems ridiculous that i am forced by iCloud to use a sub category as my default calendar and everything that isn't entered as that subcategory will not be processed in iCloud.  Why does iCloud provide these sub calendar category options at all, if it's going to force people to only be able to use one of them?
    What am i missing here?
    Is there a setting that would enable combining all subcategories as one calendar, called iCloud, but where i could still use the different colors for different categories?  

  • Picture i take with my iPhone are not showing up in iCloud on my mac book pro?

    Can anyone help ,Why photos are not showing up in the cloud

    Just to be clear, photos can not be accessed directly from iCloud.com.
    Be sure you are signed into iCloud on your Mac with the same Apple ID as your iPhone and Photos is checked:
    System Preferences > iCloud
    Then be sure My Photo Stream is checked in iPhoto:
    In iPhoto > Preferences > iCloud

  • HT1349 I have podcasts on my iphone that are not showing up in iTunes. I can't get the delete arrow on the phone and can't delete from iTunes. Any ideas?

    I would like to delete a number of podcasts from my iPhone. They do not show up in iTunes and when I pull the arrow on the phone it does not give me a delete option. I am using a Windows 7 PC. Recently I had to restore my computer, when I first reconnected my iPhone I thought it might sync it and wipe out everything on my iPhone, but it didn't do that. The only thing that seems messed up is the podcasts.  I do have an app called Bookmark that I use to listen to books and podcasts. Thanks for any ideas.
    Lauren

    SOLUTION: Some Music Won't Play After Upgrading Your iPhone To iOS7
    Red square in red circle cannot play songs
    My iPod isn't playing certain songs. Help?

Maybe you are looking for

  • I can't get my SSD to boot

    Hello everyone. I've been searching for an answer to this for over a day now, and although I find people talking about having the same problem, doesn't seem like anyone actually posts a SOLUTION on what to do! I recently purchased this http://www.ama

  • VGA to Component Video

    Can anyone help, I've acquired a 500 Mhz iMac and would love to mirror the display on my TV. Unfortunately the scart socket on th back of my TV is taken up with other stuff (satellite and DVD) but I do have Component Video still available. Is it poss

  • E51 don't work with SU-8W after update

    Hello I updated my N51 to 200.34.36 Since then the Nokia Wireless Keyboard SU-8W isn't work with the N51. I can connect with Bluetooth and can see the Keyboard on my E51. I can push every key on the keyboard but don't happen on the E51. With my N73 t

  • Nokia N8 - Little Bugs

    I know everyone has different things going on with their wonderful N8's frm like little bugs as i would like to put it...I recently received my Nokia N8 and i will say that i am happy with what i have accept for the fact that their are a few little t

  • BT Infinity

    I have just had BT Infinity installed. I have an upstairs BT extension in a bedroom which I split with a lead running to another room which I use as an office, where I had a wired Home Hub and a telephone connected. As the wired connection is not req