TS1591 iTunes doesn't see iPhone or iPad (all updates performed)
I just installed OS 10.8.2 and have the most recent version of iTunes on a two year old iMac. I'm running iOS 6 on my 4s. I'm running 5.1.1 on my third gen iPad. I've restarted everything a couple times, but iTunes won't recognize the iPhone or iPad. iPhoto does see and will transfer photos off the iPhone. The phone charges and no further software updates are available. I've gone through Apples Troubleshooting Assistant. Any ideas?
I think you skipped a step:
http://support.apple.com/kb/HT1747
I know the article says for 10.6.8 and earlier but, like I said, maybe AppleMobileSupport.pkg hasn't been deleted to the Trash.
Similar Messages
-
I've had to reinstall everything on my Macbook and now I try to plug in my iphone4 and itunes doesn't see it. The phone "knows" it's plugged in because it makes the noise when I plug it in.
Any tips on how I can fix this?
Thanksreinstall itunes on the apple website
-
Itunes doesn't see iphone on ios 7
Running 7.0.4 on iPhone 4S, Windows 7 64-bit with iTunes 64-bit version of 11.1.3.
iPhone was previously detected by iTunes prior to update.
A second iPhone 4S running iOS 6 is consistently detected without any problems.
I have already tried all solutions given on this support page (http://support.apple.com/kb/TS1538) to no avail.
In device manager, no x or ! shows up.
iTunes already on latest version.
Tried multiple USB cables, all genuine. Tried multiple USB ports, all working but iPhone still doesn't show up.
Apple Mobile Device Support is definitely installed. Tried reinstalling AMDS and iTunes. Tried restarting AMDS. No good.
Tried installing driver from Common Files directory.
No software changes between iOS 6 and iOS 7 update. No possibility of third party software conflict.
Note: was able to restore the iPhone to 7.0.4 from 7.0.2 on my MacBook Pro so there's nothing wrong with the phone or cable. This is not a viable long term option for me, since the MBP is a work computer.
Please help if you knowUpdating original question with more info
Running 7.0.4 on iPhone 4S, Windows 7 64-bit with iTunes 64-bit version of 11.1.3.
iPhone was previously detected by iTunes prior to update.
A second iPhone 4S running iOS 6 is consistently detected without any problems.
I have already tried all solutions given on this support page (http://support.apple.com/kb/TS1538) to no avail.
In device manager, no x or ! shows up.
iTunes already on latest version.
Tried multiple USB cables, all genuine. Tried multiple USB ports, all working but iPhone still doesn't show up.
Apple Mobile Device Support is definitely installed. Tried reinstalling AMDS and iTunes. Tried restarting AMDS. No good.
Tried installing driver from Common Files directory.
No software changes between iOS 6 and iOS 7 update. No possibility of third party software conflict.
Note: was able to restore the iPhone to 7.0.4 from 7.0.2 on my MacBook Pro so there's nothing wrong with the phone or cable. This is not a viable long term option for me, since the MBP is a work computer.
Please help if you know of any solutions.
Additional notes:
- already tried http://support.apple.com/kb/TS1363?viewlocale=en_US and it was no good.
Did a diagnostics test on iTunes. This first screenshot is BEFORE I plug in the iPhone.
After plugging in the iPhone and trusting the computer (this trust popup, by the way, continuously comes up EVERY TIME I plug the iPhone into the computer. Stopped popping up after the first time I plugged into Mac but it comes up EVERYTIME on Windows), I get the User Account Control popup asking for permission. I click Yes. See the difference in following screenshot:
Please help! -
TS1591 Itunes doesn't recognise iphone 5s on iMac
All of a sudden my iTunes won't regognise my iPhone 5s. It's a 64g & almost full, but there's almost a gig spare. I backed it up this morning and it said it was all good in iTunes, but iPhoto froze mid way through the upload so I force quit it. Not too keen on restoring to factory settings. Anyone have any advice? Could it be from downloading a dodgy app or visiting a dodgy site?
Try plugging in to a different USB port next.
After trying that try uninstalling your iTunes then reinstalling. There's like 6 components to iTunes and they have to be deleted in a specific order. Use this article to do so correctly http://support.apple.com/kb/HT1925
After deleting download only from apple.com/iTunes to ensure its the latest version. -
HT201413 Itunes doesn't see iPhones
Did upgrade of Itunes. Now it doesnt see my phones. Have two phones. Neither shows up. Did restart of Apple Mobile Service. No help.
Found the answer here: http://support.apple.com/kb/TS1538
-
ITunes doesn't see my iPhone but my computer does.
iTunes doesn't see my iPhone when I plug it in my computer but, my Computer does. What do I do?
Mac: http://support.apple.com/kb/TS1591
Windows: http://support.apple.com/kb/TS1538
Your computer should recognize the Camera Roll only, as a digital camera. iTunes must recognize it for syncing and backup. -
I can't sync or conect my iphone 5s, Itunes doesn't see it
I can't sync or conect my iphone 5s, Itunes doesn't see it
Hello Mparada,
Thank you for usingApple Support Communities.
Depending on which operating system is on your computer, one of these two articles should help you sort out what is going on.
iOS: Device not recognized in iTunes for OS X - Apple Support
iPhone, iPad, or iPod touch not recognized in iTunes for Windows - Apple Support
Regards,
Jeff D. -
I have a new Macbook Pro 2.66 / 8 GB, 15" and an iPad and an iPhone. The problem is that every now and then - about once a day or so, iTunes doesn't see the iPad or iPhone when they are plugged in. The device starts charging but there is no indication that a sync is occuring.
Following the instructions here: http://support.apple.com/kb/HT1747 I reinstall iTunes and replace the AppleMobileDevice kexts and then things are fine, but after another day or so the problem occurs again. I have not been able to determine what might be causing that. Any idea?This totally does not address the problem. I have had my iPad for only a few days and I'm about to return it. I've been able to sync it once, after installing a new OS, then uninstalling iTunes... and then it just grabbed everything/apps from my iPod, most of which I would not have put on the new machine. Now I want to sync the apps I've purchased on the iPad and some music/movies and the computer doesn't "see" the iPad at all.
Users should not have to wipe/restore the machine. If Apple insists on using iTunes as a portal for all things iPad, then iTunes needs a serious overhaul. It's a music tool now being used to hobble a much more dynamic machine.
Anyhow - I like the iPad, but Apple isn't really letting me use it if I have to sync via iTunes, but iTunes isn't a functional tool.
Thanks - please give me an option other than reinstalling iTunes many times a doy or returning my iPad. -
I have a new iphone 5 and although I had a little trouble downloading all my apps and music, I did this successfully but now when I connect to my itunes, itunes doesn't see it and also bluetooth doesn't seem to be working.Can Anyone help?
Hey leafxxx,
Thanks for the question, and welcome to Apple Support Communities.
The following resource provides troubleshooting steps if your iPhone is not displayed in iTunes when connected:
Apple - Support - iPhone - iTunes Troubleshooting Assistant
http://www.apple.com/support/iphone/assistant/itunes/
For more detailed instructions, see this article:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Enjoy your new iPhone 5!
Matt M. -
Itunes doesn't see my iphone 5
Just got a new phone, but when I plug it into my MacBook Pro iTunes doesn't see it as a device. iPhoto launches, so it is not invisible. It's just iTunes that won't wake up.
Help!What version Itunes and mac software are you using? iphone 5 needs certain requirements
Does it read when you manually open itunes?
Itunes also has settings for it to open when your device is connected, and seeing that its new, you have to resync it. -
My Windows PC iTunes doesn't see my two Apple TV2's (in the speaker button in lower right of iTunes), I believe this problem began when my PC's McAfee AV subscription expired. My computer has internet connection thru router and my ATVs have internet connection thru same router so it's not a networking issue. My iPad can see the ATVs but it can't see iTunes so the problem appears to be PC/iTunes related. I turned the PC's firewall off but no joy. I uninstalled the expired McAfee and still no joy. Reboot = no joy. Glass of scotch = no joy. Need help!!
Wanted to add that I turned on Home Sharing w/the same account in iTunes and ATVs. And I've successfully streamed music/photos to my ATVs for over a year.
-
ITunes doesn't see my iPhone anymore after upgrading
After upgrading to 10.3.1.55, when I plug my iPhone into the PC, iTunes hangs up for a while and then fails with an error E8000065. After it iTunes doesn't see my iPhone. Previously all worked flawlessly. What am I doing wrong?
Yes, Allan, that's what I meant I've read almost all FAQs about that problem and executed all instructions step by step. No luck... All drivers & services are running Ok, the System log is free of errors, everything is looking fine... but doesn't work
-
ITunes doesn't see my new iPhone
This is wierd- when I connect my new iPhone to my PowerbookG4, iPhoto pops up. But not iTunes.
The iTunes page doesn't see iPhone is connected. So I can't sync. I believe it could be my operating system is outdated. I've tried to download updated OS, but message I get after download is 'this system can't be loaded on your computer" or something like that. I have been able to download the latest iTunes software, so that's not the problem. I was able to initially activate the iPhone on my newer desktop iMac at home... which has 10.4.whatever. But lots of my stuff is on this older G4.
Now what
Message was edited by: Kurt47Kurt,
If your PowerBook G4 is running an OS that is older than 10.4 as well as an older version of iTunes, chances are, you're not going to be able to make the iPhone sync with iTunes. My advice would be to copy your songs and information to a thumb drive/CD/DVD/external hard drive and put them onto your home iMac. Since the phone obviously works with this machine, it may be your only choice.
Sorry that I couldn't be of better assistance. -
I've tried and tried several times to Connect my device to my PC and follow the onscreen instructions in iTunes to download the update from Apple. Problem is iTunes doesn't connect to my iPad so that I can update to iOS 5. I don't see the iPad icon when iTunes loads. I have looked in my computer and see the iPad is recognized. Any one else having this problem? This is also happening with my iPod
Thank you, RipleyI haven't updated yet. Apple's download servers have been too busy. Did you know you can update via wifi instead of connection to your computer?
Here's a description of the update. Not a lot of changes for iPad 1/2.
iOS 5.1 Software Update
http://support.apple.com/kb/DL1504
You can wait a while & update at your convenience.
Cheers, Tom -
The iOS 7.0.6 update failed, my iPhone 5S disappeared from iTunes and now is displaying a picture iTunes logo and a USB plug and black backgraound. Turning it Off and On didn't fix it. iTunes doesn't see it. Any suggestions?
Thanks, Lawrence.
I've tried http://support.apple.com/kb/HT1808 and other suggestions first, which turned out unrelated.
I've finally fixed the issue by plugging the cable in the USB 3 ports in the back of PC instead of the ports in the front, the iTunes saw the phohe and the recovery started automatically.
In the hindsight, I realized that the either the required prerequisite iTunes 11.1.5.5 update installed a USB driver incompatible with my PC's front side USB ports that I always used for my iPhone syncing prior or it was always
incompatible, but worked in all modes except the recovery.
Cheers,
Michael
Maybe you are looking for
-
HP Officejet Pro 8500A Plus stalls displaying "Now Printing".
Hi, in the office i work in we have 2 HP Officejet Pro 8500 A910 Series. One is networked to 3 PC's running WIndows 7 and the other is connected via wifi to a PC also running Windows 7. The problem is the printer that is networked often stalls displ
-
When I sync my iPod classic with iTunes, it doesn't download three movies that I purchased from iTunes. Anyone have any idea why and what I need to do about it?
-
Payment Run Programe Issue Duplicate Enrty in REGUH & REGUP
Dear All I am facing a problem in F-58 transaction, I have developed customized Cheque format in Smartforms, and I customized the standard payment run program RFFOUS_C to ZRFFOU_C, when I payment with F-58 my predefine format will be printout, it is
-
Interactive PDF / Email marketing
I have a 20 page newsletter that I'm sending out through an eblast. I have several paragraphs in the eblast summarizing exciting points in the newsletter. What I'm trying to do is where it says "read more on page 14" in the eblast, have a link that t
-
Supertabbar not focusing the selected tab's canvas
Hi, I have a buttonscrolling canvas, and on it there is a Hi, I have a buttonscrolling canvas, and on it there is a supertabbar. I have a lot of tabs on it, more than what can fit in a screen, so in order to scroll to the tabs at the end i have to u